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Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Click here to get information about baggage restrictions

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Observação : É obrigatória a apresentação do documento no momento da emissão do bilhete (se o pagamento for feito nas bilheterias da cidade / aeroporto) e, no momento do check-in, na companhia aérea on demand. A não apresentação dos documentos exigidos pode resultar na recusa do passageiro do voo e reembolso da passagem após as deduções das penalidades aplicáveis.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Política de Alergias

Na Ethiopian Airlines, fazemos o possível para atender passageiros com necessidades especiais relacionadas a alergias. No entanto, como nossos voos são abertos ao público, não podemos garantir um ambiente totalmente livre de alérgenos. Caso você tenha alergia ou sensibilidade a produtos que possam estar presentes na cabine da aeronave (como alimentos, perfumes, fragrâncias, entre outros), consulte nossa política de alergias abaixo.

  • Menores com sensibilidade a alérgenos não podem viajar desacompanhados.
     
  • Os passageiros são responsáveis por transportar consigo todos os medicamentos ou injeções necessários (auto injetores de epinefrina, EpiPen, entre outros) para estarem preparados em caso de reação alérgica.
  •  Os passageiros poderão ser solicitados a assinar um termo de isenção de responsabilidade.
  • Passageiros com alergias graves ou severas devem apresentar um formulário de informações médicas (MEDIF) devidamente preenchido no momento da reserva ou, no mínimo, 48 horas antes da partida programada, para que haja tempo suficiente para avaliação e aprovação pela Ethiopian Airlines.
     
  • Passageiros com alergia a nozes e castanhas podem embarcar antes dos demais passageiros para terem tempo adicional para higienizar suas bandejas e áreas de assento.
  • Para auxiliar os clientes a fazerem escolhas adequadas às suas necessidades alimentares, nosso menu digital de bordo pode ser consultado antes do voo.
  • A Ethiopian Airlines oferece refeições com baixo teor de glúten, baixo teor de lactose e outras opções adequadas a condições médicas específicas por meio do serviço de solicitação antecipada de refeições especiais, disponível até 48 horas antes da partida.
  • Os passageiros podem levar suas próprias refeições a bordo caso necessitem garantir uma alimentação livre de alérgenos. Entretanto, devido ao risco de contaminação e às limitações das instalações da aeronave, a Ethiopian Airlines não pode refrigerar ou aquecer essas refeições. Além disso, os alimentos não devem possuir odores fortes para evitar desconforto aos demais passageiros. Observe também que as regulamentações sanitárias e de quarentena de alguns países exigem que qualquer alimento levado a bordo seja consumido durante o voo ou deixado na aeronave.