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Booking FAQ

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Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Click here to get information about baggage restrictions

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : 必须在出票时（如果在城市/机场售票处付款）以及在航空公司办理登机手续时出示该文件。未能出示所需文件可能会导致乘客被拒绝搭乘航班并在扣除适用的罚款后退票。

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Online Booking Name and Itinerary in Online Booking Plus Grade FAQ Canceling Or Changing a Booking Online Ticket Related

Online Booking

You can make a booking for up to three infants (ages 0-23 months) without a seat. However. each infant must be accompanied by an adult passenger. 
An infant ticket costs 10% of the adult's ticket fare. An infant does not have his/her own seat onboard. If you would like to purchase a seat for your infant (a child under 2 years of age), please contact our global contact center.
The ticket price then charged according to the child's ticket with child discount.

Currently, you can book only Ethiopian Airlines flights.

When duplicate bookings exist an auto warning message is sent to the 'oldest' booking or the flight booking that does not have a ticket number. The auto message will notify the agency or the passenger that there is a possible duplicate booking and  request them to clear the duplicate within  a certain period of time. If no action is taken on the duplicate booking by the passenger during the given time period, our system will check if the booking has been ticketed or not. If it has not been ticketed, the duplicate booking will be cancelled as per the original warning message.

Currently, online booking service is available for all Ethiopian destinations. 
Please  contact us for your travel plan on destinations which are not available online.

You can book one-way ,return trips or multiple cities in Economy and Business class. Bookings can be made for adults, children and infants.

Yes. We offer selected special requests which can be selected from a pre-defined dropdown on the booking page.

Yes, you can hold your reservation for 24 hours and pay later with credit card on ethiopian airlines website or on the mobile application. Please note that the booking will be active only for 24 hours and it will be cancelled afterwards.

For passengers selecting hold reservation and pay latter option the below ticket time table is applicable:-
If your departure is less than 24 hours away, the booking will be cancelled after 3 hours if not confirmed.

If your departure is between 25 and 72 hours away, the booking will be cancelled after 12 hours.

If your departure is between 73 hours and 3 months away, the booking will be cancelled after 24 hours.

If your departure is more than 3 months away, the booking will be cancelled after 3 days.

You can get our flight schedules by inserting the sector and date of travel and click on the "check flight Schedule" Button.

Although you do not receive a conventional paper ticket, you will receive an itinerary/receipt confirming your booking on your screen. This itinerary/receipt will also be sent to you by email either of which can be printer and used to enter the airport and also for check-in.

When you purchase your ticket online, your booking is confirmed at the time of purchase and you will receive a confirmation on your screen and also by email indicating that your transaction was successful.

Name and Itinerary in Online Booking

Before finalizing the booking or making payment, you can modify your cities, travel dates & times along with your connection preference on Manage my booking page.

Currently, we can only handle new bookings made directly online. If you already have a ticket, please contact your travel agent or Ethiopian airlines ticket/reservations or contact us via email to confirm your travel dates.

The name on your booking must match the name on your passport or national ID. Inverting some letters or putting an abbreviated version of your name (such as Mike instead of Michael) is not acceptable. We want to make sure you’re the one flying and aren’t giving the ticket to someone else, as tickets are generally nontransferable. As soon as you notice the mistake, go to our website and submit the name change request by the following link.
https://www.ethiopianairlines.com/aa/services/help-and-contact/name-change-request
In the following situations name change is allowed, provided justifiable document like copy of marriage certificate &/or passport is presented with service charge of USD50.00.
  * Reservation was booked under husband’s family name instead of maiden name, or vice versa.
  *Passenger has more than one given name and the second name needs to be added as at the time of reservation only the first name was entered.
  * It is not allowed to change Mr. X tickets with Mr. Y except in the conditions of above-mentioned cases.
  * Only transposition error of first name, last name & middle name and or up to three letter changes are the kind of error allowed for making the original ticket as a form of payment (FOP) to the newly issued ticket.
   * Only transposition error of first name, last name & middle name and or up to three letter changes are the kind of errors eligible for change under this provision.  
   * To amend customer title for example from Mr. to Mrs./Ms. , from Mrs. to Ms. etc
   * Tickets that are purchased from travel agencies are not entitled for name change.

Plus Grade FAQ

 We will take a decision on upgrades [b/n 50 hours and 24 hours ] before departure. You will be notified by email as to whether your offer has been accepted or not.

 We take several criteria into consideration when assessing upgrade requests. These include the value of your offer and the value of other offers for the same cabin class, your frequent flyer member status, the number of seats available in the higher cabin class and the number of passengers in the booking. Once our assessments have been made you will receive an email indicating whether your Upgrade request was successful or not.

 You should submit the best offer price you are willing to pay. The only way to guarantee you travel in the higher cabin is to purchase a full ticket for travel there.

 If your bid is successful, you will be notified by email b/n 50 and 24 hours  before the scheduled departure of each flight.

 All communications around your request will be via email. You may however receive an SMS from your bank, if you have requested these, to advice of activity on your credit card, which is normal as we start the upgrade evaluation process.

 If your offer has been accepted, you will receive an email confirming your upgrade within b/n 50 and 24 hours before the scheduled departure of your flight.

 In the email we sent confirming that we received your request there is a link to View the details, if you click this and select the appropriate flight you will see the status of your request in the top right corner of the display.

 As part of the upgrade decision process we may validate if the payment card provided has sufficient funds available. This is not a guarantee that you will be upgraded however is a step in the acceptance process.

 As part of the upgrade decision process we may validate if the payment card provided has sufficient funds available. If funds are not available, we will not proceed with the upgrade acceptance.
If this happens, you will receive an email from us with two options to make funds available for the upgrade:
1) Call your bank to approve the transaction and ensure funds are available, then click the email link to let us know
2) Click the link to provide us with new card details
 Once notified we will re-try the upgrade acceptance if there are seats available and if there is sufficient time to fulfill the upgrade prior to departure.

 You will receive an email around 24 hours prior to departure informing you that your offer was unsuccessful. No amount will be deducted from your card and you can travel in your booked cabin.

 No. Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

 Successful upgrades are non-transferable, non-refundable, and are valid only on the flight and date shown.

 No, if your offer has been unsuccessful, another offer cannot be made. It’s important to put your best offer forward initially for the best chance of being upgraded.

Canceling Or Changing a Booking

Customers who make their booking through   https://www.ethiopianairlines.com/AA/EN/ may cancel their reservation without penalty by contacting  Global call center  or  local ticket office  up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure. This rule applies for passengers departing from US only.

 You can cancel your offer by clicking on the cancel link in the upgrade requested e-mail you received when you submitted your bid.
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