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Online Check-In Eligibility

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온라인 체크인 자격

에티오피아 항공을 이용하시나요? 온라인 체크인 기능을 활용해 시간을 절약하고 긴 줄을 피하세요! 웹 체크인을 통해 집이나 이동 중에도 항공편을 확인하고 좌석을 선택하며, 디지털 탑승권을 발급받을 수 있습니다. 보다 스마트하고 편리한 여행, 지금 바로 시작해보세요.

국제선과 국내선 모두 가능하며, 온라인 체크인은 출발 48시간 전부터 2시간 전까지 가능합니다. 스마트폰이나 인쇄된 탑승권을 이용하면 공항에서도 지체 없이 원활한 이용이 가능합니다.

공항에 도착하셨나요?

짐이 없을 경우: 출발 30분 전까지 탑승구에 도착해 주세요.

짐이 있을 경우: 국제선은 출발 1시간 전, 국내선은 출발 45분 전까지 체크인을 완료해 주세요.

에티오피아 항공과 함께 여유로운 여행을 즐겨보세요.

중요 예외 사항:

●        런던 히드로 공항(LHR) 및 맨체스트 공항(MAN): 체크인 카운터는 출발 75분 전에 마감됩니다.

●        파리 샤를 드골 공항(CDG): 체크인 카운터는 출발 90분전에 마감됩니다.

온라인 체크인 절차를 완료하려면 다음과 같은 사항이 필요합니다.

●        전자 항공권

●        항공편이 에티오피아 항공에 의해 운항되어야 합니다.

●        코드쉐어 항공편의 경우, 해당 파트너 항공사의 온라인 사이트를 방문하세요.

온라인 체크인 절차

  • 온라인 체크인으로 이동하거나 EthiopianAirlines.com 홈페이지의 빠른 링크 섹션에서 “웹 체크인”을 클릭하여 웹 체크인을 시작하세요.

    • ●        정보 입력: 티켓에 기재된 대로 성과 예약 코드(PNR) 또는 티켓 번호를 입력하세요.

    ●        업그레이드 기회: 비즈니스 클래스 업그레이드가 가능한 예약인 경우, 체크인 완료 전에 업그레이드를 선택할 수 있다는 안내가 표시됩니다.

    ●        위험 물질 확인: 위험 물질을 휴대하고 있는지 확인하고, 해당 사항을 확인 후 진행하세요.

    ●        여행 정보 입력: 여권 정보 및 비자 관련 사항 등 필요한 모든 여행 정보를 입력하세요.

    ●        좌석 선택: 좌석을 선택하거나 필요시 좌석을 변경하세요.

    ●        추가 수하물 추가: 필요한 경우, 체크인 완료 전에 추가 수하물을 등록하세요.

    ●        체크인 완료: ‘계속’을 클릭하여 탑승권을 다운로드하거나 인쇄하세요.

    주의 사항

     

    온라인 체크인 시 제공하고 여행 정보가 정확한지 확인하세요. 잘못된 정보는 법적 영향을 미칠 수 있습니다.

     

    ●        짐이 없는 경우, 바로 탑승구로 이동할 수 있습니다.

    ●        짐이 있는 경우, 원활한 탑승을 위해 아래의 시간 준수 사항을 확인하세요.

    ●        특별 서비스가 필요한 승객(예시: 성인 동행 없이 여행하는 미성년자 또는 침대가 필요한 승객)은 온라인 체크인을 이용하실 수 없습니다.

    ●        수하물이 있는 승객은 국내선은 출발 45분 전, 국제선은 출발 60분 전까지 체크인을 완료해야 합니다.

    ●        에티오피아 항공의 수하물 규정을 준수하여 공항에서의 체크인 지연을 피하세요.

    ●        출발 30분 전까지 탑승구에 도착하지 않으면 노쇼 규정이 적용됩니다.

    ●        기존의 모든 약관, 취소 및 수하물 규정 및 허용 사항이 적용됩니다.

    ●        항공편 출발까지 2시간 미만이거나 48시간 이상 남은 경우, 온라인 체크인이 불가능합니다.

    ●        에티오피아 항공이 운항하는 항공편만 온라인 체크인이 가능하며, 다음 출발지에서는 온라인 체크인을 이용할 수 없습니다.

    ○        바마코(Bamako)

    ○        모스크바(Moscow)

    ○        은자메나(Ndjamena)

    ●        온라인 체크인 중 문제가 발생하면, 이전 페이지나 홈페이지로 돌아가 절차를 다시 시작해 주세요.

    ●        체크인을 완료하거나 탑승권을 출력할 수 없는 경우, 출발 최소 2시간 전 출발 공항에 도착하여 에티오피아 항공 고객 서비스 데스크를 방문해 주세요.

     

    에티오피아 항공의 온라인 체크인으로 시간 절약하고 스마트하게 여행하세요!

    긴 대기 줄을 피하고 시간을 절약하세요! 에티오피아항공 온라인 체크인을 이용하면, 선호하는 좌석을 선택하고 탑승권을 온라인으로 받을 수 있습니다.

    온라인 체크인
    온라인 체크인

    긴 대기 줄을 피하고 시간을 절약하세요! 에티오피아항공 온라인 체크인을 이용하면, 선호하는 좌석을 선택하고 탑승권을 온라인으로 받을 수 있습니다.

    Online check-in is a service offered by Ethiopian Airlines in which passengers can check-in their flights using our website, mobile App or social Bots within 48 hours prior to the departure of the flight from wherever you are.

    You can select your preferred seats, update your travel preferences, access our additional services and print your boarding pass online. This is a great alternative to avoid long queues at the airport.

    Online Check-In is available for All Ethiopian Airlines flights except from Ndjamena,Moscow and Bamako.

    Yes, it is possible to online check-in group passengers on the Ethiopian Airlines website but not on the mobile applications, and Social bot. The maximum number of passengers who can be checked in at once is 10, and any additional passengers will be checked in the next batch of 10 until every passenger is checked in.

     Online check-in is unavailable for specific passenger categories who are required to proceed to the airport for check-in. This includes: 

    • passengers needing medical assistance, 

    • unaccompanied minors,  

    • those with tickets requiring additional payment,

    •  individuals with travel documents needing further verification at the check-in counter, 

    • pregnant mothers, 

    • and those requiring special assistance. For these passengers, the check-in process at the airport is necessary.

    Online check-in is available between 48 to 2 hours prior to the scheduled departure time of a flight.

    Online check-in is possible on all Ethiopian airlines-operated flights.

    You only need your Passport (passport is not valid up to a minimum of six months), the E-ticket number or Booking Reference to make use of our online check-in services. Visa and other travel documents may also be requested as per the ADC rule.

    You can Contact Us via email or contact the nearest Ethiopian airlines office at any time with regards to your check-in related issue. Please note that you may encounter issues at online check-in if your passport is not valid up to a minimum of six months.

    Yes, you can check in for connecting flights with other airlines as long as the first sector is operated by Ethiopian Airlines. Please note these check-ins are subject to other airline policies and restrictions.

    Online check-in for return flights can only be completed 48 hours before flight departure and after you have departed on the first sector of your flight. However, if one of your sectors is with another airline and you were not able to check in successfully on ethiopianairlines.com, you will need to visit the other airline’s website in order for you to check-in.

    Yes. Boarding pass can be printed for each flight sector.

    here are several possible reasons why you may not be able to check in online. Some of them are:-

    • You are not holding e-Ticket or you are originating from the following cities;- Moscow, Bamako & Ndjamena
    • If the Booking code/PNR is not ticketed or if the VCR/ticket status is anything else except OK
    • It is possible that you are checking in for your flight out of the normal sequence of your itinerary. You must check in for flights in the same sequence of your itinerary for e.g., if your flight itinerary is as follows: Nairobi - Addis Ababa - Hong Kong You must check in for Nairobi – Addis Ababa prior to checking in for Addis Ababa - Hong Kong.

    Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record.

    If  you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time.

    • Depending on your fare conditions, a failure to check in on time may also result in: The loss of the original fare value. You may be required to make a new booking and pay for a new ticket if you wish to travel, or
    • Pay a change fee penalty plus any difference between the fare of your new booking and the original fare

    Passenger with no luggage shall arrive at the gate 30 minutes prior to boarding. If the passenger with baggage drop off shall arrive at web check-in counter at least 1 hour before departure for international flights and 45 minutes before departure for the domestic flight.

    The airports listed below will allow you to use a digital boarding pass on your mobile ;-

    • Africa

    Addis Ababa, Cape town, Cotonou, Conakry, Victoria falls,Nairbi,Yaounde,Maputo,Lagos,Luanda,Johansburg,Enugu,Duala, Dar Es Salaam and Abuja,

    • Europe

    Vienna, Oslo, Millan, Marseille, London, Manchester, Istanbul, Geneva, Rome, Frankfurt, Moscow, Paris, Brussels, Stockholm,

    • Asia and Pacific

    Hongkong

    • Middle east

    Tel Aviv and Riyadh

    • USA and Canada

    Toronto, Chicago and New York

    • Latin America

    Sao Paulo and Buenos Aires

    This is when the passenger booking is not qualified for online check-in. This could be when the booking is cancelled or it is not confirmed. Such error response will be displayed when there is a schedule change or last minute change on your flight.

    Such error response will be displayed when the booking has a status of waiting list, reconfirmed or unable to confirm status. All flight segment should be in OK status to be able to qualify for online check-in.

    This means when a given passenger is restricted to make online check-in and in this case he/she has to check-in at the airport. This happens when the passenger travel document requires further in person verification or when a given passenger is restricted to enter to the destination country.

    Partial check-in happen when the first flight segment is checked in but the second flight segment is not. Some times if there are more than one passenger, the system will allow to check-in one passenger but not the other passenger. When this happen the traveler should check-in the remining flight segment at the airport.

    This happen when the Booking reference is not correct or when the booking reference is a past date . The traveler can use his/her ticket number for check-in when he has incorrect booking reference.

    This includes various system error behind the scene and one or more system may not be working as expected. When the passenger get this response he/she should proceed and make their check-in at the airport.

    This error happen when the passenger ticket is not eligible or it has status code other than OK such as NOGO,LFTD,RFND or CTRL. When the passenger ticket is used or refunded such error response will be displayed.

    1. Error: INHIBITED_SSR_FOUND
    Cause: This error occurs when a booking has a special service request such as a Wheelchair, Stretcher, Medical case, Pet in the cabin, or extra seat passenger that is inhibited.

    Solution: Any bookings having one of these requests will not be able to check-in and the passenger should go to the airport counter.

    2. Error: Segment Restricted/Segment not eligible for Check-in
    Cause: The system is unable to complete your check-in. The segment you are trying to check in is restricted for online check-in.

    Solution: Please go to the airport to complete the check-in formalities and receive your boarding pass(es)

    3. Error: Flight Not Initialized
    Cause: This happens when the passenger flight is not yet ready for Check-in service

    Solution: Please try again within 48 hours of your scheduled flight departure time. If the error continues, please contact us immediately

    4. Error: Online check-in window is closed
    Cause: This is when the Online check-in window is closed

    Solution: Please proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

    5. Error: CHECK_IN_WINDOW_NOT_YET_OPEN
    Cause: This error occurs when the passenger is trying to check-in online before the allowed check-in time.

    Solution: Please try again within 48 hours of your scheduled flight departure time.

    6. Error: Invalid Passport Number
    Cause: This could be due to incorrect document details.

    Solution: Ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center or proceed to the airport to complete the check-in formalities and receive your boarding pass(es)

    7. Error: DOCUMENT_NUMBER_DUPLICATED
    Cause: This is when 2 passengers enter the same document type and document ID on the same PNR.

    Solution: Please ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

    8. Error: Online Check-in not allowed
    Cause: This error in most cases is due to an unpaid ancillary

    Solution: Please contact our call center to complete the payment and check in to receive your boarding pass(es)

    9. Error: Inhibited Station
    Cause: Check-in is not allowed from the origin or your point of departure.

    Solution: Please contact our call center or complete your check-in at the airport.

    10. Error: Online Check-in is not allowed APP Error
    Cause: The system is unable to complete your check-in at this time.

    Solution: Please retry after some time. If the error continues, please contact our global call center for further assistance or proceed to the airport to complete the check-in formalities and receive your boarding pass(es).

    11. Error: ASSOCIATED_PASSENGER_NOT_ELIGIBLE/ inhibited Passenger Type
    Cause: Passengers like Infants, and unaccompanied minors are inhibited from using self-service check-in applications.
    Solution: Please contact us immediately for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es).

    Click here to get information about baggage restrictions

    Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

    You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

    Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

    Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

    VISA for passengers transiting through ICN
    Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

    Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

    Travel Advisory

    1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

    • Those transiting/transferring through Singapore without seeking immigration clearance

    • Residents travelling through the land checkpoints.

    Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

    2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

    For the detail information, including the list of countries with risk of yellow fever, click here

    Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

    If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
    Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

    Discounted fare is available if:

    메모 : 발권 시(시/공항 매표소에서 결제한 경우), 요청 시 항공사에 체크인 시 문서를 의무적으로 제시해야 합니다. 필수 서류를 제시하지 않을 경우 승객의 항공편 탑승이 거부될 수 있으며 해당 벌금 공제 후 항공권을 환불받을 수 있습니다.

    FAKE WEBSITE AND BANK ACCOUNT ALERT

    Beware of Scammers

    It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

    Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

    Travel Advisory

    • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

    • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

    This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

    Note:

    • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
    • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

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