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ν•­κ³΅κ΅ν†΅μ΄μš©μž μ„œλΉ„μŠ€ κ³„νš

μ—ν‹°μ˜€ν”Όμ•„ 항곡 이용자 μ„œλΉ„μŠ€ κ³„νšμ€ 항곡사 κ·œμ •μ— 따라 쒅합적인 고객 μ„œλΉ„μŠ€λ₯Ό ν¬ν•¨ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. μ•„λž˜μ˜ κ·œμ •μ€ ν•­κ³΅μ‚¬μ˜ 정책을 λͺ…ν™•ν•˜κ³  μΌκ΄€μ μœΌλ‘œ μ΄ν•΄ν•˜μ‹€ 수 μžˆλ„λ‘ λ‚΄μš©μ„ ν¬ν•¨ν•˜μ˜€μŠ΅λ‹ˆλ‹€. μ—ν‹°μ˜€ν”Όμ•„ 항곡은 직원듀이 이 κ·œμ •μ„ μ€€μˆ˜ν•˜μ—¬ 이행할 수 μžˆλ„λ‘ 세뢀적인 ꡐ윑 ν”„λ‘œκ·Έλž¨κ³Ό μ œλ„ κ°œμ„ μ„ μ§„ν–‰ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.

  1. μ—ν‹°μ˜€ν”Όμ•„ 항곡은 당사 μ›Ήμ‚¬μ΄νŠΈ www.ethiopianairlines.com μ—μ„œ λ‚ μ§œ, ν•­κ³΅νŽΈ, μ„œλΉ„μŠ€ ν΄λž˜μŠ€μ— μ ν•©ν•œ μ΅œμ € μš”κΈˆμ„ μ œκ³΅ν•˜κ³  있으며 μ—ν‹°μ˜€ν”Όμ•„ ν•­κ³΅μ˜ μ „ν™” μ˜ˆμ•½ μ‹œμŠ€ν…œμ— μ „ν™”λ₯Ό κ±Έμ–΄ μš”κΈˆμ„ λ¬Έμ˜ν•˜κ±°λ‚˜ μ˜ˆμ•½ν•  λ•Œ, μ˜ˆμ•½ μ‚¬λ¬΄μ†Œ λ˜λŠ” 각 지역 μ˜ˆμ•½ μ‚¬λ¬΄μ†Œμ—μ„œ 고객이 μ΄μš©ν•  수 μžˆλŠ” μ΅œμ € μš”κΈˆμœΌλ‘œ μ œκ³΅ν•©λ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 μ˜ˆμ •λœ μ‹œκ°„μ— 맞좰 λͺ©μ μ§€μ— 도착할 수 μžˆλ„λ‘ μ΅œμ„ μ„ λ‹€ν•΄ λ…Έλ ₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. λ‹€λ§Œ, 날씨, 항곡 ꡐ톡 ν†΅μ œ, μš΄ν•­ λ˜λŠ” μ„œλΉ„μŠ€ μƒμ˜ κ³ λ € μ‚¬ν•­μœΌλ‘œ 인해 ν•­κ³΅νŽΈ 지연, μ·¨μ†Œ λ˜λŠ” 변경이 λ°œμƒν•  수 μžˆμŠ΅λ‹ˆλ‹€. 이 경우 μ—ν‹°μ˜€ν”Όμ•„ 항곡은 ν•­κ³΅νŽΈ μƒνƒœμ˜ λ³€κ²½(μ·¨μ†Œ, 지연 λ˜λŠ” νšŒν•­)을 μ•Œκ²Œ 된 ν›„ 30 λΆ„ 이내에 μ•Œλ €μ§„ 지연, μ·¨μ†Œ 및 νšŒν•­μ„ μ•Œλ €λ“œλ¦½λ‹ˆλ‹€.
 
  • 당사가 λ³΄μœ ν•œ 정보λ₯Ό λ°”νƒ•μœΌλ‘œ 지연, μ·¨μ†Œ λ˜λŠ” νšŒν•­μ˜ μ‚¬μœ λ₯Ό μ„€λͺ…ν•©λ‹ˆλ‹€.
  • 곡항 κ²Œμ΄νŠΈμ— ν‘œμ‹œλœ 정보λ₯Ό λΉ„ν–‰ μƒνƒœλ₯Ό λ°˜μ˜ν•  수 μžˆλ„λ‘ λ³€κ²½ν•©λ‹ˆλ‹€.
  • μ—ν‹°μ˜€ν”Όμ•„ 항곡 μ›Ήμ‚¬μ΄νŠΈ, λ―Έκ΅­ κ³΅ν•­μ˜ λΉ„ν–‰κΈ° νƒ‘μŠΉ 게이트, 곡항 μ „κ΄‘νŒ, μ—ν‹°μ˜€ν”Όμ•„ 항곡 μ˜ˆμ•½ μ‚¬λ¬΄μ†Œ, νœ΄λŒ€μ „ν™”/SMS/μ „μžμš°νŽΈ μ£Όμ†Œ λ˜λŠ” www.ethiopianairlines.com  을 ν†΅ν•΄μ„œ λ°œμƒλœ 지연, μ·¨μ†Œ 및 νšŒν•­μ— λŒ€ν•œ 정보λ₯Ό μ œκ³΅ν•©λ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 κ³ κ°λ‹˜μ˜ μœ„νƒ μˆ˜ν•˜λ¬Όμ„ μ •μ‹œμ— λ°°μ†‘ν•˜κΈ° μœ„ν•΄μ„œ μ΅œμ„ μ„ λ‹€ν•΄ λ…Έλ ₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. 단, μœ„νƒ μˆ˜ν•˜λ¬Όμ΄ μ •μ‹œμ— λ°°μ†‘λ˜μ§€ μ•Šμ€ 경우 μ—ν‹°μ˜€ν”Όμ•„ 항곡은 24 μ‹œκ°„ 이내에 κ³ κ°λ‹˜μ˜ μˆ˜ν•˜λ¬Όμ„ 배솑할 수 μžˆλ„λ‘ 합리적인 λ…Έλ ₯을 λ‹€ ν•  κ²ƒμž…λ‹ˆλ‹€. λ§Œμ•½ κ³ κ°λ‹˜μ˜ μœ„νƒ μˆ˜ν•˜λ¬Όμ΄ λ°°μ†‘λ˜μ§€ μ•Šμ„ 경우, μ—ν‹°μ˜€ν”Όμ•„ 항곡은 ν΄λΌμš°λ“œ λ‚˜μΈ λ˜λŠ” λΉ„μ¦ˆλ‹ˆμŠ€ 클래슀 μŠΉκ°μ—κ²Œ μ†Œμ •μ˜ λΉ„μš©μ„ λΆ€λ‹΄ν•˜κΈ° μœ„ν•΄ μΌνšŒμ„± λΉ„μš© USD 150.00 을 μ§€λΆˆν•©λ‹ˆλ‹€. 이코노미 클래슀의 경우, 가방이 λ‹€μŒλ‚  비행기에 λ„μ°©ν•˜μ§€ μ•Šμ„ 경우 μΌνšŒμ„± λΉ„μš© USD 100.00 을 μ§€λΆˆν•©λ‹ˆλ‹€. κ΅­λ‚΄μ„ μ˜ 경우, C-9 의 경우 ETB 750, 이코노미 클래슀의 경우 ETB 600 을 도착 μ¦‰μ‹œ 1 회 λΆ€λŒ€λΉ„μš©μ„ μ§€λΆˆν•©λ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 이름, μ£Όμ†Œ, μ „ν™”λ²ˆν˜Έκ°€ ν™•μΈλ˜λŠ” 경우 미수령 μˆ˜ν•˜λ¬Ό μ†Œμœ μžμ—κ²Œ 연락을 ν•©λ‹ˆλ‹€. 7 일이 μ§€λ‚œ ν›„ 미수령 μˆ˜ν•˜λ¬Όμ€ μ•„λ””μŠ€μ•„λ°”λ°”μ— μžˆλŠ” λ³Έμ‚¬λ‘œ 보내지며, κ·Έκ³³μ—μ„œ κ°€λ°© μ†Œμœ μžλ₯Ό μ°ΎκΈ° μœ„ν•œ λ…Έλ ₯이 κ³„μ†λ˜κ³  μžˆμŠ΅λ‹ˆλ‹€. λΆ„μ‹€, νŒŒμ†, μ§€μ—°λœ μˆ˜ν•˜λ¬Όμ— λŒ€ν•œ 진행 상황을 ν™•μΈν•˜λ €λ©΄ 800- 445-2733 으둜 μ „ν™”ν•˜κ±°λ‚˜ μ›Ήμ‚¬μ΄νŠΈ www.ethiopianairlines.com  μ—μ„œ 확인 λ°”λžλ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 κ·€ν•˜μ˜ μš”μ²­μ΄ ν•„μš”ν•œ μ„œλ₯˜μ™€ μ ‘μˆ˜λ˜λ©΄ μœ νš¨ν•œ ν•­κ³΅κΆŒμ— λŒ€ν•΄μ„œ μ‹ μ†ν•œ ν™˜λΆˆμ„ μ œκ³΅ν•  κ²ƒμž…λ‹ˆλ‹€. μ—ν‹°μ˜€ν”Όμ•„ 항곡은 ν™˜λΆˆμ„ μš”μ²­ λ°›μœΌλ©΄ μš”μ²­μ„ μ μ‹œμ— μ²˜λ¦¬ν•˜μ—¬ κ΅¬μž… 가격을 μ›λž˜ μ§€λΆˆ ν˜•νƒœλ‘œ ν™˜λΆˆν•΄ λ“œλ¦½λ‹ˆλ‹€. λ―Έκ΅­ λ‚΄ ν™˜λΆˆ 건에 λŒ€ν•΄μ„œλŠ” μ—ν‹°μ˜€ν”Όμ•„ 항곡, 고객 ν™˜λΆˆ μ„œλΉ„μŠ€, 3133 Mount Vernon Avenue, Alexandria VA 22305 둜 μ„œλ©΄ μš”μ²­μ„ λ³΄λ‚΄κ±°λ‚˜ κ°€κΉŒμš΄ μ—ν‹°μ˜€ν”Όμ•„ 발ꢌ μ‹œμ„€λ‘œ ν™˜λΆˆμ„ μš”μ²­ν•  수 μžˆμŠ΅λ‹ˆλ‹€. μš”μ²­μ€ ν•΄λ‹Ή 지역 μ‚¬λ¬΄μ†Œμ˜ 이메일을 ν†΅ν•΄μ„œλ„ κ°€λŠ₯ν•˜λ©°, ν•΄λ‹Ή 지역 μ‚¬λ¬΄μ†Œ λ˜λŠ” 여행사λ₯Ό ν†΅ν•΄μ„œλ„ κ°€λŠ₯ν•©λ‹ˆλ‹€.
 
λ§Œμ•½ μ‹ μš©μΉ΄λ“œλ₯Ό μ‚¬μš©ν•˜μ—¬ ꡬ맀λ₯Ό ν–ˆλ‹€λ©΄ μ €ν¬λŠ” ν™˜λΆˆ μš”μ²­μ„ 받은 ν›„ μ˜μ—…μΌ κΈ°μ€€ 7 일 이내에 ν•΄λ‹Ή μ‹ μš©μΉ΄λ“œνšŒμ‚¬μ— ν™˜λΆˆ μš”μ²­μ„ μ œμΆœν•  κ²ƒμž…λ‹ˆλ‹€. μ‹ μš©μΉ΄λ“œνšŒμ‚¬μ€ μ‹ μš©μΉ΄λ“œ 계약 쑰건에 따라 ꡬ맀 λŒ€κΈˆμ„ ν™˜λΆˆν•  것이며, μ‹ μš©μΉ΄λ“œ λͺ…μ„Έμ„œλŠ” μ¦‰μ‹œ ν™˜λΆˆμ„ λ°˜μ˜ν•˜μ§€ μ•Šμ„ 수 μžˆμŠ΅λ‹ˆλ‹€. ν˜„κΈˆ, μˆ˜ν‘œ λ˜λŠ” 기타 μ§€λΆˆ ν˜•νƒœλ‘œ 이루어진 ꡬ맀의 경우 μ—ν‹°μ˜€ν”Όμ•„ 항곡은 ν™˜λΆˆ μš”μ²­μ„ 받은 ν›„ μ˜μ—…μΌ κΈ°μ€€ 10 일 이내에 ν™˜λΆˆμ„ 진행할 κ²ƒμž…λ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 λͺ¨λ“  κ³ κ°μ—κ²Œ νŽΈλ¦¬ν•˜κ³  νŽΈμ•ˆν•œ μ„œλΉ„μŠ€λ₯Ό μ œκ³΅ν•˜κΈ° μœ„ν•΄ λ…Έλ ₯ν•˜κ³  있으며, 도움이 ν•„μš”ν•œ 승객 및 보호자 λ―Έλ™λ°˜ λ―Έμ„±λ…„μžλ₯Ό ν¬ν•¨ν•œ 좔가적인 지원이 ν•„μš”ν•œ κ³ κ°μ—κ²Œ μ μ ˆν•œ 관심과 쑴쀑, λ³΄μ‚΄ν•Œμ„ μ œκ³΅ν•  κ²ƒμž…λ‹ˆλ‹€.
 
도움이 ν•„μš”ν•œ 승객
 
μ—ν‹°μ˜€ν”Όμ•„λŠ” 우리의 항곡기와 μ„œλΉ„μŠ€κ°€ 고객의 μš”κ΅¬λ₯Ό μΆ©μ‘±μ‹œν‚€κ³  μž₯μ• λ₯Ό 이유둜 고객을 μ°¨λ³„ν•˜μ§€ μ•Šλ„λ‘ λͺ¨λ“  κ΄€λ ¨ κ·œμ •μ„ μ™„λ²½ν•˜κ²Œ μ€€μˆ˜ν•  수 μžˆλ„λ‘ λ…Έλ ₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. μ΄λŸ¬ν•œ μ„œλΉ„μŠ€μ˜ κ³ ν’ˆμ§ˆν™”μ™€ 고객 ꢌ읡 보호λ₯Ό μœ„ν•΄ 곡항 λ‚΄ CRO(Compliance Resolution Official)λ₯Ό μ§€μ •ν•˜μ—¬ 도움이 ν•„μš”ν•œ 고객을 μœ„ν•œ μ„œλΉ„μŠ€κ°€ μ μ ˆν•˜κ²Œ κ΅¬ν˜„λ˜λ„λ‘ μ±…μž„μ„ 지고 μžˆμŠ΅λ‹ˆλ‹€.
 
μ—¬ν–‰ 쀑 νŠΉμ • μˆ™λ°• μ‹œμ„€μ„ 원할 경우 곡항에 λ„μ°©ν•˜μ˜€μ„ λ•Œ 도움을 μš”μ²­ν•  수 μžˆμŠ΅λ‹ˆλ‹€. κ·ΈλŸ¬λ‚˜ 사전에 μš”μ²­ν•΄μ•Ό ν•˜λŠ” μ„œλΉ„μŠ€ μš”μ²­μ΄ μžˆμŠ΅λ‹ˆλ‹€. 이 κ³΅μ§€λŠ” κ·€ν•˜μ˜ μ•ˆμ „ν•˜κ³  νŽΈμ•ˆν•œ 여행을 μœ„ν•΄ 미리 κ³„νšμ„ μ„Έμš°λŠ” 데 도움이 λ©λ‹ˆλ‹€. μž₯μ‹œκ°„μ˜ TARMAC 지연 λ™μ•ˆ 저희 μŠΉλ¬΄μ›λ“€μ€ μž₯μ• κ°€ μžˆκ±°λ‚˜ νŠΉλ³„ν•œ ν•„μš”κ°€ μžˆλŠ” 고객듀을 μ μ ˆν•˜κ²Œ μˆ˜μš©ν•˜κΈ° μœ„ν•΄ λͺ¨λ“  λ…Έλ ₯을 ν•  κ²ƒμž…λ‹ˆλ‹€. λ‹€λ₯Έ 항곡사가 ν¬ν•¨λœ 경우, λ‹€λ₯Έ μ •μ±…κ³Ό μ ˆμ°¨κ°€ 적용될 수 μžˆμœΌλ―€λ‘œ ν•΄λ‹Ή 항곡사에 직접 ν™•μΈν•˜μ‹­μ‹œμ˜€

 
λ³΄ν˜Έμžμ™€ λ™ν–‰ν•˜μ§€ μ•ŠλŠ” λ―Έμ„±λ…„μžμ˜ μš”κ±΄
 
μ—ν‹°μ˜€ν”Όμ•„ 항곡은 λΉ„ν–‰ 쀑에 λ―Έμ„±λ…„μž μ†λ‹˜λ“€μ„ ν™˜μ˜ν•©λ‹ˆλ‹€. λ―Έμ„±λ…„μž 승객이 μ–Έμ œ 혼자 μ—¬ν–‰ν•  수 μžˆλŠ”μ§€, 그리고 μ—¬ν–‰ 쀑에 λ³΄ν˜Έμžκ°€ λ―Έμ„±λ…„μžμ™€ 동행해야 ν•˜λŠ”μ§€μ— λŒ€ν•œ κ·œμ •μ€ μ•„λž˜μ™€ κ°™μŠ΅λ‹ˆλ‹€.
 
  • 5 μ„Έ 미만의 μ–΄λ¦°μ΄λŠ” 혼자 μ—¬ν–‰ν•  수 μ—†μœΌλ©° λͺ¨λ“  ν•­κ³΅νŽΈμ— 티켓을 μ†Œμ§€ν•œ λ³΄ν˜Έμžκ°€ 동행해야 ν•©λ‹ˆλ‹€..
  • 5 μ„ΈλΆ€ν„° 11 μ„ΈκΉŒμ§€μ˜ μ–΄λ¦°μ΄λŠ” 보호자 없이 μ—¬ν–‰ν•  수 μžˆμ§€λ§Œ, 성인 μš”κΈˆμ„ μ§€λΆˆν•¨μœΌλ‘œμ¨ λ³΄ν˜Έμžκ°€ λ™λ°˜ν•˜μ§€ μ•Šμ€ 경우 ν•„μš”ν•œ μ„œλΉ„μŠ€λ₯Ό μ œκ³΅λ°›μ„ 수 μžˆμŠ΅λ‹ˆλ‹€. 이 μ„œλΉ„μŠ€μ—λŠ” μš”κΈˆμ΄ λΆ€κ³Όλ˜λ©°, μ—¬ν–‰ 전에 μ™„λ£Œν•΄μ•Ό ν•  세뢀적인 μ„œλ₯˜ μž‘μ—…μ΄ μžˆμŠ΅λ‹ˆλ‹€.
  • 12-17 μ„Έ λ―Έμ„±λ…„μžλŠ” 혼자 μ—¬ν–‰ν•  수 μžˆμŠ΅λ‹ˆλ‹€. λ‹Ήμ‚¬μ˜ λ―Έλ™λ°˜ λ―Έμ„±λ…„μž μ„œλΉ„μŠ€λŠ” ν•„μš”ν•˜μ§€ μ•Šμ§€λ§Œ, μ΄μš©μ„ μ›ν•˜μ‹œλ©΄ 유료둜 μ΄μš©ν•˜μ‹€ 수 μžˆμŠ΅λ‹ˆλ‹€. λ―Έλ™λ°˜ λ―Έμ„±λ…„μžμ— λŒ€ν•œ λͺ¨λ“  κ·œμ •κ³Ό μ ˆμ°¨λŠ” μ€€μˆ˜λ  κ²ƒμž…λ‹ˆλ‹€. 

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 고객을 μœ„ν•΄ 일정을 μ€€μˆ˜ν•˜μ—¬ μš΄μ˜ν•˜κΈ° μœ„ν•΄μ„œ λ…Έλ ₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. μ•ˆμ „μƒμ˜ κ³ λ €, 날씨, 항곡 ꡐ톡 ν†΅μ œ, μš΄ν•­ λ“±μ˜ μš”μΈμœΌλ‘œ 인해 μž₯μ‹œκ°„μ˜ ν™œμ£Όλ‘œ 지연이 λ°œμƒν•  수 μžˆμŠ΅λ‹ˆλ‹€. μ—ν‹°μ˜€ν”Όμ•„ 항곡은 μ΄λŸ¬ν•œ 지연을 μ΅œμ†Œν™”ν•˜κΈ° μœ„ν•œ κ³„νšκ³Ό 과정을 λ§ˆλ ¨ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€. μž₯μ‹œκ°„μ˜ ν™œμ£Όλ‘œ 지연이 λ°œμƒν•˜κ³  μ•ˆμ „ 및 λ³΄μ•ˆμƒμ˜ κ³ λ € 사항이 ν—ˆμš©λ  경우 μ—ν‹°μ˜€ν”Όμ•„λŠ” μΆ©λΆ„ν•œ μŒμ‹, μ‹μˆ˜, μž‘λ™ κ°€λŠ₯ν•œ ν™”μž₯μ‹€ μ‹œμ„€, 의료 지원 μ ‘κ·Ό 등을 톡해 κ·€ν•˜μ˜ ν•„μˆ˜μ μΈ μš”κ΅¬κ°€ 좩쑱될 수 μžˆλ„λ‘ λͺ¨λ“  합리적인 λ…Έλ ₯을 기울일 κ²ƒμž…λ‹ˆλ‹€.

ν•­κ³΅κΆŒμ„ μ†Œμ§€ν•˜κ³  제 μ‹œκ°„μ— 체크인을 ν–ˆλ”λΌλ„ μ—ν‹°μ˜€ν”Όμ•„ 항곡이 νŠΉμ • ν•­κ³΅νŽΈμ˜ μ’Œμ„μ„ μ œκ³΅ν•˜μ§€ λͺ»ν•˜λŠ” κ²½μš°κ°€ μžˆμŠ΅λ‹ˆλ‹€. 이λ₯Ό μ˜€λ²„μ„ΈμΌμ΄λΌκ³  ν•˜λ©°, νŠΉμ • ν•­κ³΅νŽΈμ˜ μš΄ν•­μ— μ œν•œμ΄ μ μš©λ˜λŠ” 경우(예: 항곡기 μ€‘λŸ‰ μ œν•œ), μ—ν‹°μ˜€ν”Όμ•„ 항곡이 μ›λž˜ μ˜ˆμ •λ˜μ—ˆλ˜ 더 큰 항곡기 λŒ€μ‹  더 μž‘μ€ ν•­κ³΅κΈ°λ‘œ λŒ€μ²΄ν•΄μ•Ό ν•˜λŠ” 경우, λ˜λŠ” νƒ‘μŠΉν•  수 μžˆλŠ” μ’Œμ„ μˆ˜λ³΄λ‹€ 더 λ§Žμ€ 고객이 νƒ‘μŠΉν•  μ€€λΉ„κ°€ λ˜μ–΄ μžˆλŠ” κ²½μš°μ— λ°œμƒν•©λ‹ˆλ‹€.

ν•­κ³΅νŽΈμ΄ 초과 판맀된 경우, μ—ν‹°μ˜€ν”Όμ•„ 항곡이 λ¨Όμ € DOT κ·œμ •μ— μ˜ν•΄ κ²°μ •λœ κΈˆμ•‘μ„ λ³΄μƒλ°›λŠ” λŒ€κ°€λ‘œ μ’Œμ„μ„ 포기할 의ν–₯이 μžˆλŠ” μžμ›λ΄‰μ‚¬μžλ₯Ό μš”μ²­ν•  λ•ŒκΉŒμ§€ μ’Œμ„μ„ κ±°λΆ€ν•˜μ§€ μ•ŠμŠ΅λ‹ˆλ‹€. μžμ›λ΄‰μ‚¬μžκ°€ μΆ©λΆ„ν•˜μ§€ μ•Šμ„ 경우, μ—ν‹°μ˜€ν”Όμ•„ 항곡은 λ‹Ήμ‚¬μ˜ νƒ‘μŠΉ μš°μ„  μˆœμœ„μ— κ΄€ν•œ νšŒμ‚¬ 정책에 따라 승객의 νƒ‘μŠΉμ„ κ±°λΆ€ν•©λ‹ˆλ‹€. κ·€ν•˜κ°€ λΉ„μžλ°œμ μœΌλ‘œ νƒ‘μŠΉμ„ κ±°λΆ€λ‹Ήν•˜κ³  체크인 및 기타 ν•΄λ‹Ή κ·œμΉ™μ„ μ€€μˆ˜ν•œ 경우, κ·€ν•˜μ˜ ꢌ리λ₯Ό μ„€λͺ…ν•˜κ³  초과 판맀된 ν•­κ³΅νŽΈμ˜ νƒ‘μŠΉ μš°μ„  μˆœμœ„λ₯Ό μ–΄λ–»κ²Œ κ²°μ •ν•˜λŠ”μ§€ μ„€λͺ…ν•˜λŠ” μ„œλ©΄ μ§„μˆ μ„œλ₯Ό μ œκ³΅ν•  κ²ƒμž…λ‹ˆλ‹€. μ„œλ©΄ μ§„μˆ μ„œλ₯Ό μ œκ³΅ν•˜λŠ” 것 외에도, λΉ„μžλ°œμ μœΌλ‘œ λΆ€λ”ͺ힌 μŠΉκ°μ—κ²Œ νƒ‘μŠΉ κ±°λΆ€ λ³΄μƒμœΌλ‘œ 무료 λ˜λŠ” ν• μΈλœ μš΄μ†‘ μˆ˜λ‹¨μ„ 받을 자격이 μžˆμŒμ„ κ΅¬λ‘λ‘œ μ‘°μ–Έν•˜λŠ” 경우, λ˜ν•œ 무료 λ˜λŠ” ν• μΈλœ μš΄μ†‘ μˆ˜λ‹¨μ— 적용될 수 μžˆλŠ” 물질적 μ œν•œ λ˜λŠ” 쑰건과 μˆ˜ν‘œ λ˜λŠ” ν˜„κΈˆμ„ 선택할 자격이 μžˆμŒμ„ μŠΉκ°μ—κ²Œ κ΅¬λ‘λ‘œ μ‘°μ–Έν•  κ²ƒμž…λ‹ˆλ‹€. μŠΉκ°μ€ 일반적으둜 λŒ€μ²΄ ν•­κ³΅νŽΈμœΌλ‘œ 보상 및 μš΄μ†‘μ„ 받을 자격이 μžˆμŠ΅λ‹ˆλ‹€. λ‹Ήμ‚¬λŠ” λ³΄μƒκΈˆ 지급에 λŒ€ν•œ μ™„μ „ν•œ κ·œμΉ™κ³Ό νƒ‘μŠΉ μš°μ„  μˆœμœ„μ— λŒ€ν•œ λ‹Ήμ‚¬μ˜ 정책을 당사가 μ„œλΉ„μŠ€ν•˜λŠ” κ³΅ν•­μ—μ„œ μ΄μš©ν•  수 μžˆλ„λ‘ ν•©λ‹ˆλ‹€. λ‹Ήμ‚¬λŠ” 승객이 κ³΅μ •ν•œ λŒ€μš°λ₯Ό 받을 수 μžˆλ„λ‘ 이 κ·œμΉ™μ„ μ€€μˆ˜ν•  κ²ƒμž…λ‹ˆλ‹€.

λ―Έκ΅­ κ³΅ν•­μ—μ„œ μΆœλ°œν•˜λŠ” 초과 판맀 ν•­κ³΅νŽΈμ—μ„œ λΉ„μžλ°œμ μœΌλ‘œ νƒ‘μŠΉμ΄ κ±°λΆ€λœ λ―Έκ΅­μ—μ„œ μ™Έκ΅­ μ§€μ μœΌλ‘œ μ—¬ν–‰ν•˜λŠ” μŠΉκ°μ€ λ‹€μŒκ³Ό 같은 자격이 μžˆμŠ΅λ‹ˆλ‹€:
 
  • μ—ν‹°μ˜€ν”Όμ•„ 항곡이 승객의 λͺ©μ μ§€μ— 도착할 μ˜ˆμ •μ΄κ±°λ‚˜ 승객의 μ›λž˜ λΉ„ν–‰κΈ° 도착 μ˜ˆμ • μ‹œκ°„μœΌλ‘œλΆ€ν„° 1 μ‹œκ°„ 이내에 첫 κ²½μœ μ§€μ— 도착할 μ˜ˆμ •μΈ λŒ€μ²΄ μˆ˜μ†‘ μˆ˜λ‹¨μ„ μ œκ³΅ν•˜λŠ” κ²½μš°μ—λŠ” μ•„λ¬΄λŸ° 보상이 μ—†μŠ΅λ‹ˆλ‹€;
  • μ—ν‹°μ˜€ν”Όμ•„ 항곡은 승객의 λͺ©μ μ§€ λ˜λŠ” 첫번째 κ²½μœ μ§€ 도착 μ˜ˆμ • μ‹œκ°„μœΌλ‘œλΆ€ν„° 1 μ‹œκ°„ 초과 4 μ‹œκ°„ 이내에 λ„μ°©ν•˜λŠ” λŒ€μ²΄ ν•­κ³΅νŽΈμ„ μ œκ³΅ν•˜λŠ” 경우 승객의 λͺ©μ μ§€ λ˜λŠ” 첫 번째 κ²½μœ μ§€κΉŒμ§€μ˜ μš”κΈˆμ˜ 200%(μ΅œλŒ€ 650 λ‹¬λŸ¬), λ˜λŠ”
  • μ—ν‹°μ˜€ν”Όμ•„ 항곡이 승객의 λͺ©μ μ§€ 곡항에 λ„μ°©ν•˜κ±°λ‚˜ 승객의 μ›λž˜ λΉ„ν–‰κΈ° 도착 μ˜ˆμ • μ‹œκ°„μœΌλ‘œλΆ€ν„° 4 μ‹œκ°„ 이내에 첫 번째 κ²½μœ μ§€μ— λ„μ°©ν•˜λŠ” λŒ€μ²΄ κ΅ν†΅νŽΈμ„ μ œκ³΅ν•˜μ§€ μ•Šμ„ 경우, 승객의 λͺ©μ μ§€ λ˜λŠ” 첫 번째 κ²½μœ μ§€κΉŒμ§€μ˜ μš΄μž„μ˜ 400%(μ΅œλŒ€ 1,300 λ‹¬λŸ¬)λ₯Ό λ³΄μƒν•©λ‹ˆλ‹€.

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 μŠΉκ°μ—κ²Œ μ€‘μš”ν•œ μ •μ±…κ³Ό μ„œλΉ„μŠ€ 츑면에 λŒ€ν•œ λͺ…ν™•ν•œ 정보λ₯Ό 우리 μ›Ήμ‚¬μ΄νŠΈμ™€ 승객이 μš”μ²­ν•  λ•Œ, 우리의 μ „ν™” μ˜ˆμ•½/ν‹°μΌ“νŒ… 직원과 κ³΅ν•­μ˜ λ‹΄λ‹Ήμžλ“€μ„ 톡해 μ œκ³΅ν•  κ²ƒμž…λ‹ˆλ‹€. 이것은 μŠΉκ°μ—κ²Œ λͺ…ν™•ν•œ 정보λ₯Ό μ œκ³΅ν•˜λŠ” 것을 μ˜λ―Έν•©λ‹ˆλ‹€.:
 
  • 항곡기 μœ ν˜• 및 λ°°μΉ˜μ—μ„œμ˜ μ’Œμ„ 크기 및 ν”ΌμΉ˜ λ²”μœ„λ₯Ό ν¬ν•¨ν•œ 항곡기 ꡬ성;
  • κ·€ν•˜μ˜ ν•­κ³΅κΆŒ 및 여행에 μ μš©λ˜λŠ” μ€‘μš”ν•œ 약관에 κ΄€ν•΄μ„œλŠ” 당사 μ›Ήμ‚¬μ΄νŠΈ www.ethiopianairlines.com  μ—μ„œ 당사 μš΄μ†‘ κ³„μ•½μ„œλ₯Ό μ°Έμ‘°ν•˜μ‹œκΈ° λ°”λžλ‹ˆλ‹€,
  • λ˜ν•œ, Sheba Miles μƒμš©κ³ κ° μš°λŒ€ ν”„λ‘œκ·Έλž¨μ—μ„œ μ΄μš©ν•  수 μžˆλŠ” λͺ¨λ“  μ€‘μš”ν•œ κ·œμΉ™, μ œν•œ 및 μƒν™˜ 정보λ₯Ό μ›Ήμ‚¬μ΄νŠΈμΈ Membership Guide λ₯Ό 톡해 μ œκ³΅ν•˜λ©° λ‰΄μŠ€λ ˆν„°λ₯Ό 톡해 μƒˆλ‘œμš΄ μ—…λ°μ΄νŠΈ λ‚΄μš©μ„ μ•Œλ¦½λ‹ˆλ‹€. 졜근 μ—…λ°μ΄νŠΈ λ‚΄μš©μ€ μ›Ήμ‚¬μ΄νŠΈ www.ethiopianairlines.com  μ—μ„œ 확인할 수 μžˆμŠ΅λ‹ˆλ‹€,

μ—ν‹°μ˜€ν”Όμ•„ 항곡은 μ½”λ“œμ‰μ–΄ νŒŒνŠΈλ„ˆλ“€μ—κ²Œ μžμ‚¬μ™€ λΉ„μŠ·ν•œ 고객 μ„œλΉ„μŠ€ 약속을 μ œκ³΅ν•˜λ„λ‘ ꢌμž₯ν•˜κ³  μžˆμŠ΅λ‹ˆλ‹€.

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Submit feedback through our website or by contacting customer service directly. We’re always here to listen.

만일 μ—ν‹°μ˜€ν”Όμ•„ ν•­κ³΅νŽΈμ΄ λͺ©μ μ§€λ‘œ κ°€λŠ” μ—°κ²°νŽΈμ„ λ†“μΉ˜λŠ” 경우, λͺ¨λ“  λ…Έλ ₯을 λ‹€ν•˜μ—¬ λŒ€μ²΄ 여행을 μ€€λΉ„ν•  κ²ƒμž…λ‹ˆλ‹€. λ§Œμ•½ λŒ€μ²΄ ν•­κ³΅νŽΈμ΄ λΆˆκ°€λŠ₯ν•˜κ³  λ‹€μŒ λΉ„ν–‰κΈ°κΉŒμ§€ κΈ°λ‹€λ €μ•Ό ν•œλ‹€λ©΄, μ—ν‹°μ˜€ν”Όμ•„ 항곡은 λ‹Ήμ‹ μ—κ²Œ ν˜Έν…” 전체 μˆ™λ°•, λͺ©μ μ§€κΉŒμ§€ 3 λΆ„κ°„μ˜ μ „ν™” 톡화, 그리고 ν˜Έν…”μ„ μ˜€κ°€λŠ” 지상 κ΅ν†΅νŽΈμ„ μ œκ³΅ν•  κ²ƒμž…λ‹ˆλ‹€..

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

λ©”λͺ¨ : 발ꢌ μ‹œ(μ‹œ/곡항 λ§€ν‘œμ†Œμ—μ„œ κ²°μ œν•œ 경우), μš”μ²­ μ‹œ 항곡사에 체크인 μ‹œ λ¬Έμ„œλ₯Ό 의무적으둜 μ œμ‹œν•΄μ•Ό ν•©λ‹ˆλ‹€. ν•„μˆ˜ μ„œλ₯˜λ₯Ό μ œμ‹œν•˜μ§€ μ•Šμ„ 경우 승객의 ν•­κ³΅νŽΈ νƒ‘μŠΉμ΄ 거뢀될 수 있으며 ν•΄λ‹Ή 벌금 곡제 ν›„ ν•­κ³΅κΆŒμ„ ν™˜λΆˆλ°›μ„ 수 μžˆμŠ΅λ‹ˆλ‹€.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

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