Ethiopian Customer Survey Questionnaire

    Service Improvement Survey on Ethiopian Global Contact Center

    Dear Respondent,

    We would like, in advance, to express our sincere appreciation for your co-operation in completing the below questionnaire. Please be confident as the data you provide us will be handled confidentially and used for the intended purpose only.

    How do you rate performance of our agents?

    Q1. How do you rate understanding and helpfulness of the agent?
    Q2. Clarity, accuracy and reliability of the information provided
    Q3. Was your issue resolved to your satisfaction level?
    Q4. The accessibility of the line and the time takes to talk to an agent
    Q5. How would you rate our service in general?
    Q6. Would you like to leave any comments or suggestions regarding our products and services?

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