Customer Surveys

Customer Satisfaction Survey

Complete the Ethiopian Airlines customer satisfaction survey and provide feedback on booking, airport services, onboard experience, and baggage delivery.

Call Center Service Survey

Survey on Booking and Ticketing services

How easy was the process to complete your booking or ticket

Onboard Services Survey

Boarding Service Survey

Please share us your experience with our boarding process.

Immediate Transfer Service

How do you evaluate our transfer service

Immigration Security and Porter Services Survey

Tell us your experience on Immigration, Security and Porter Services

Customs Authority Service

Tell us your experience on our arrival service

Lounge Service Survey

How satisfied were you with one of lounges?

Check-in Service Survey

How satisfied are you with our check-in service

Premium Services Survey

Layover Service Survey

Tell us your experience on our layover service

Arrival Airport Experience Survey

Baggage Service Survey

Departure Airport Experience-Airport Facility Services Survey

Tell us your experience on departure airport.