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Onboard Services Survey

 Dear Esteemed Customer,

In our effort to improve our Onboard Service, we kindly ask you to complete the below questionnaire.

 

Booking Class
Travel Purpose
Frequent Flyer Status
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  -Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the::

1. Cleanliness and condition of the aircraft? *
2. Lavatory cleanliness? *
3. Timeliness of the cabin crew in attending to your requests? *
4. Comfort of your seat during the flight? *

Cabin crew Service

1. Friendliness and professionalism of the cabin crew? *
2. Language and communication skill of the cabin crew? *
3. Waiting area around the check-in counter? *

Cockpit Crew

1. Communication of Pilot with passengers? *
4. Timing of the meal service? *

Meal & Beverage

1.How would you rate the overall quality of your meal, considering its taste, freshness, temperature, and presentation? *
2.How would you rate the variety and availability of meal options, including special dietary choices and portion size? *
3. How would you rate the variety and availability of beverages, including both alcoholic and non-alcoholic options? *

Inflight Entertainment System

1. In-flight entertainment options available? *
2. Ease of use of the entertainment system? *
3. How satisfied were you with your overall onboard experience? *
Ethiopian Airlines A Star Alliance Member