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Lounge Service Survey

 

Dear Esteemed Customer,

In our effort to improve our Lounge Service, we kindly ask you to complete the below questionnaire.

Booking Class *
Travel Purpose
Frequent Flyer Status
In which lounge did you get the service?
Select Lounge

Please rate your level of satisfaction in our lounge services.

(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2  -Dissatisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Courtesy and Hospitability of lounge staff
2. Boarding call audibility?
3. Cleanliness of the lounge/ washrooms/ Toilets?
4. Varieties of Cuisines
5. Varieties of Beverages, and Liquors?
6. Quality of Food?
7. Quality of Drinks? *
8. Quality of service items?
9. Stillness/Quietness/Tranquility of the Lounge for rest
10. Wi-Fi access *
Ethiopian Airlines A Star Alliance Member