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Ethiopian Airlines Customer Experience Survey

Dear Esteemed Customer, in our effort to improve our processes, we kindly ask you to complete the below questionnaire.

Travel Information

Select Airport

Flight details will be verified using the selected lookup method when available.

Please rate your experience with our Booking and Ticketing Services

Service 5
Very Satisfied
4
Satisfied
3
Neutral
2
Dissatisfied
1
Very Dissatisfied
0
Not Applicable
Booking and Ticketing
Departure Airport Facility (Cleanliness & Ambiance)
Departure Airport Experience (Check-in & Boarding Service)
Lounge Service
Transfer Service (for immediate connection)
Transfer - Layover Service (Hotel service)
Arrival Services
Baggage Delivery

Please rate our Onboard Services

Service 5
Very Satisfied
4
Satisfied
3
Neutral
2
Dissatisfied
1
Very Dissatisfied
0
Not Applicable
Cabin comfort & ambiance
Cabin cleanliness
Inflight entertainment content
Inflight entertainment system
Onboard meal quality
Courtesy and helpfulness of Cabin Crew
Speed & consistency of Wi-Fi

Recommendation

Likert Scale: 5 - Extremely Likely 4 - Very Likely 3 - Moderately Likely 2 - Slightly Likely 1 - Very Unlikely 0 - Not Likely at All