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Dear Esteemed Customer

Greetings!

Happy New Year and wish you a pleasant travel!

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.ru or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00 (31DEC from 10:00 to 17:00) local time in Moscow You will be provided with a link to pay for your booking with a Russian bank card

!Due to the public holidays in Russia, The Ethiopian Airlines Moscow Ticket office AVIAREPS AG located at 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, will be closed from 31DEC2025 to 11JAN2026.

The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

Thank you for choosing Ethiopian Airlines

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : 必须在出票时(如果在城市/机场售票处付款)以及在航空公司办理登机手续时出示该文件。未能出示所需文件可能会导致乘客被拒绝搭乘航班并在扣除适用的罚款后退票。

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

旅行保

智选出行,全程守护

旅行途中难免意外发生。埃塞俄比亚航空旅行保险助您抵御常见旅行风险,从预订那一刻起直至平安返家,全程为您保驾护航。

本旅行保险由埃塞俄比亚航空与Awash保险公司合作提供,并通过其全球多家再保险公司承保。这是一项可选的附加服务,将根据保单条款,为旅行中可能发生的意外情况提供保障与援助。

如何购买?

如何购买?

  1. 在埃塞俄比亚航空官网预订航班
  2. 在预订流程中选择“旅行保险”
  3. 完成支付并获取确认
  4. 相关购买及保单详情请查阅您收到的电子邮件
  5. 保障服务由埃塞俄比亚航空授权的保险合作伙伴提供

旅行保险是一项可选附加服务,可根据保单条款,为旅程取消、医疗紧急情况、旅行中断等特定意外事件提供保障。

旅行保险仅限在埃塞俄比亚航空官网(Ethiopian airlines.com)或官方App的在线订票流程中购买。

不能。旅行保险必须在在线订票时同步选择并购买,无法后续补加。

不是。旅行保险为自愿选购项目,旨在为您的旅程提供额外安心保障。

旅行保险由埃塞俄比亚航空授权的保险合作伙伴提供,并遵循其保单条款与细则。

保障范围可能包括旅程取消或中断、医疗紧急情况及其他特定的旅行相关风险。具体保障内容、限额及除外责任请以保单条款为准。

不能。此项服务仅适用于通过埃塞俄比亚航空官方在线订票渠道购买的机票。

购买成功后,您的旅行保险确认凭证将与航班预订确认一并签发。

所有理赔及保险相关咨询,请根据保单文件中的指引直接联系保险公司。