General
This Ethiopianairlines.com website is owned and operated by Ethiopian Airlines, whose head office is at Ethiopian Group Headquarters, PO Box 1755, Addis Ababa, Ethiopia. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.
Information Collection
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect.
We collect from you personal information such asyour name, address, date of birth, telephone numbers, email address, flight details, credit card/bank account details, frequent flyer membership details and any special assistance or dietary requirements. You retain the right to withhold any information from us but please be aware that some of our products and services may not be available to you if this information is not collected.
Information Use
We use the information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your booking, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection
Information disclosure to third parties
Ethiopian may utilize the service of third party agents and service providers around the world to collect, hold and process on our behalf your personal information for the purposes set out in this policy. When ETHIOPIAN uses other agents, contractor corporations to perform services on its behalf or as part of a joint promotion, ETHIOPIAN will ensure that it protects the user's personal information.
We may also be required to disclose your information to police and other governmental bodies as required by law. However, ETHIOPIAN will not sell, trade or disclose to any third party any information derived from registration for, or use of any on-line service without the consent of the user (except as required by case of imminent physical harm to the user or others).
Email Communications. We want to make it easy for you to take advantage of travel-related opportunities on this website. One way we do this is by sending you email messages that contain information about your apparent travel-related interests. We believe these email messages will provide you with useful information about travel-related special offers available through our site.
Security
ETHIOPIAN will take appropriate steps to protect information you share with us. We have technology and security features to safeguard the privacy of your personal information.
Cookies
Our web site may contain "cookies" so that ETHIOPIAN can better serve you with customized information to our web site. Cookies are identifiers, which a web site can send to your browser to facilitate a user next visit on our web site. You can set your browser to notify you when you are a sent a cookie, giving you the option to decide whether or not to accept it.
Links
Our web site may contain links to other web sites. Please be aware that ETHIOPIAN is not responsible for the privacy practices of web sites not operated by ETHIOPIAN. We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by our web site Correction/updating of personal information.
Notification of changes
If we decide to change our privacy policy, we will post those changes on our web site so our users are always aware of what information we collect and how we use it.
How you can contact us
If you have questions about either this Privacy Policy, please email our customer service agents at OnlineBooking@ethiopianairlines.com.
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