Currently, we can only handle new bookings made directly online. If you already have a ticket, please contact your travel agent or Ethiopian airlines ticket/reservations or contact us via email to confirm your travel dates.

Before finalizing the booking or making payment, you can modify your cities, travel dates & times along with your connection preference on Manage my booking page.

 No. Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

 If your bid is successful, you will be notified by email b/n 50 and 24 hours  before the scheduled departure of each flight.

 We take several criteria into consideration when assessing upgrade requests. These include the value of your offer and the value of other offers for the same cabin class, your frequent flyer member status, the number of seats available in the higher cabin class and the number of passengers in the booking. Once our assessments have been made you will receive an email indicating whether your Upgrade request was successful or not.

 You will receive an email around 24 hours prior to departure informing you that your offer was unsuccessful. No amount will be deducted from your card and you can travel in your booked cabin.

 We will take a decision on upgrades [b/n 50 hours and 24 hours ] before departure. You will be notified by email as to whether your offer has been accepted or not.

 No, if your offer has been unsuccessful, another offer cannot be made. It’s important to put your best offer forward initially for the best chance of being upgraded.

 All communications around your request will be via email. You may however receive an SMS from your bank, if you have requested these, to advice of activity on your credit card, which is normal as we start the upgrade evaluation process.

 In the email we sent confirming that we received your request there is a link to View the details, if you click this and select the appropriate flight you will see the status of your request in the top right corner of the display.

 You should submit the best offer price you are willing to pay. The only way to guarantee you travel in the higher cabin is to purchase a full ticket for travel there.

 As part of the upgrade decision process we may validate if the payment card provided has sufficient funds available. This is not a guarantee that you will be upgraded however is a step in the acceptance process.

 If your offer has been accepted, you will receive an email confirming your upgrade within b/n 50 and 24 hours before the scheduled departure of your flight.

 Successful upgrades are non-transferable, non-refundable, and are valid only on the flight and date shown.

Yes. We offer selected special requests which can be selected from a pre-defined dropdown on the booking page.

When duplicate bookings exist an auto warning message is sent to the 'oldest' booking or the flight booking that does not have a ticket number. The auto message will notify the agency or the passenger that there is a possible duplicate booking and  request them to clear the duplicate within  a certain period of time. If no action is taken on the duplicate booking by the passenger during the given time period, our system will check if the booking has been ticketed or not. If it has not been ticketed, the duplicate booking will be cancelled as per the original warning message.

Currently, you can book only Ethiopian Airlines flights.

You can get our flight schedules by inserting the sector and date of travel and click on the "check flight Schedule" Button.

Although you do not receive a conventional paper ticket, you will receive an itinerary/receipt confirming your booking on your screen. This itinerary/receipt will also be sent to you by email either of which can be printer and used to enter the airport and also for check-in.

You can book one-way ,return trips or multiple cities in Economy and Business class. Bookings can be made for adults, children and infants.

When you purchase your ticket online, your booking is confirmed at the time of purchase and you will receive a confirmation on your screen and also by email indicating that your transaction was successful.

Yes, you can hold your reservation for 24 hours and pay later with credit card on ethiopian airlines website or on the mobile application. Please note that the booking will be active only for 24 hours and it will be cancelled afterwards.

Simply log on to www.ethiopianairlines.com and the online booking feature is available on the home page. Online booking facility can be accessed by downloading Ethiopian airlines mobile application or by using Ethiopian airlines chat bot service.

Customers who make their booking through   https://www.ethiopianairlines.com/AA/EN/ may cancel their reservation without penalty by contacting  Global call center  or  local ticket office  up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight’s departure. This rule applies for passengers departing from US only.

 You can cancel your offer by clicking on the cancel link in the upgrade requested e-mail you received when you submitted your bid.