Whoops, The internet connection appears to be offline!
You are back online!
Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, March 29,2021)
This policy is applicable for Passengers holding ET document (071), which have been issued/to be issued (Sales) on/before May 31,2021 for ticketed bookings(travel) between 01 March 2020 to June 30, 2021 due to COVID-19 Pandemic & the following options are available.
Date Change Fee
Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Center, and the agencies from which the ticket was purchased.
All other rules will be per the fare/system rule.
For flights cancelled by the airline, please use the service recovery policy of the company.
While involuntary re-routing tickets, please consider the following:
Special Guideline for UK bound flights (LHR/MAN)
Following the temporarily flight bans imposed by UK Governments effective from March 19,2021; please do not involuntarily reroute LHR/MAN destined passengers using OALs as involuntarily rerouting is like buying a new ticket to the passengers and ET will pay out-of-pocket money to the receiving carrier.
The new restriction is totally beyond the control of ET & doesn’t require involuntarily rerouting. However, the below options are available to passengers:
For partially utilized tickets apply the applicable fare rule for refund or for non-refundable tickets, lowest applicable one-way fare to be deducted and any residual unused amount refunded.
Kindly find the link for the SPA amount & use the excel FEB 2021 B.
http://portal.ethiopianairlines.com/default/Com/VP_Mark/prmstrnpar/_layouts/15/start.aspx#/SitePages/Home.aspx?RootFolder=%2Fdefault%2FCom%2FVP%5FMark%2Fprmstrnpar%2FShared%20Documents%2FPartner%20Airlines%20Information%2F2021%20SPA%20%26%20Codeshare%20File&FolderCTID=0x012000BDA2946D6DC21D4C849FB8974CBF8B2E&View=%7B89F2C263%2DB11E%2D4142%2DB744%2D06D6409F44F1%7DN.B. Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.