08/11/2021 15:08:24

Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised,  August  17, 2021)

This policy is applicable for Passengers holding ET document (071), which have been issued/to be issued (Sales) on/before December 31, 2021 for ticketed bookings(travel) between 01 March 2020 to January 31, 2022 due to COVID-19 Pandemic & the following options are available.

Date Change Fee

• One-time free date change is allowed.

Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Centre (GCC), and the agencies from which the ticket was purchased.

Refunds:

• For any travel which was affected by COVID-19 & refundable tickets which were issued on/before December 31,2020; full refund will be processed. 
• Non-refundable tickets issued prior to December 31,2020 are good for travel only and the journey should be completed on/before December 31,2021. 
• For tickets being issued on/after January 01, 2021; refunds & all other related rules will be governed by the fare/system rule. 

For flights cancelled by the airline, please be guided by the service recovery policy of the company. 

N.B.  Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.