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28/05/2021 08:29:55

Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised, May 27, 2021)


This policy is applicable for Passengers holding ET document (071), which have been issued/to be issued (Sales) on/before July 31,2021 for ticketed bookings(travel) between 01 March 2020 to August 31, 2021 due to COVID-19 Pandemic & the following options are available.

Date Change Fee

  • One-time free date change is allowed.

Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Center(GCC), and the agencies from which the ticket was purchased.


  • For any travel which was affected by COVID-19 & refundable tickets which were issued on/before December 31,2020; full refund will be processed. 
  • Non-refundable tickets issued prior to December 31,2020 are good for travel only and the journey should be completed on/before December 31,2021.
  • For tickets being issued on/after January 01, 2021; refunds & all other rules will be governed by the fare/system rule.


For flights cancelled by the airline, please be guided by the service recovery policy of the company. 

N.B.  Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.

Refund request
PNR, also known as reservation code, is 6-characters long.

your ticket number is printed on your flight document showing your flight details starting with “071”

Your EMD(Electronic Miscellaneous Document) is an electronic receipt issued to you when you purchase extra baggage, Seat Selection, upgrading, lounge access, priority boarding, WIFI

Ticket number is 13-characters long. You can enter comma separated list of ticket numbers as required.
Select the already ticketed travel date.

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