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08/11/2021 15:08:24

Relaxed Refund & Rebooking Policy by Ethiopian Airlines (Revised,  August  17, 2021)

This policy is applicable for Passengers holding ET document (071), which have been issued/to be issued (Sales) on/before December 31, 2021 for ticketed bookings(travel) between 01 March 2020 to January 31, 2022 due to COVID-19 Pandemic & the following options are available.

Date Change Fee

  • One-time free date change is allowed.

Change requests can be performed through the Ethiopian Airlines sales offices, Global Call Centre (GCC), and the agencies from which the ticket was purchased.


  • For any travel which was affected by COVID-19 & refundable tickets which were issued on/before December 31,2020; full refund will be processed. 
  • Non-refundable tickets issued prior to December 31,2020 are good for travel only and the journey should be completed on/before December 31,2021. 
  • For tickets being issued on/after January 01, 2021; refunds & all other related rules will be governed by the fare/system rule. 

For flights cancelled by the airline, please be guided by the service recovery policy of the company. 

N.B.  Any local customer protection law, DOT, EU, ICPA, DGCA, & Brazil regulations supersedes & have precedence over this policy.

Refund request
Ethiopian Airlines | A Star Alliance Member