Dear Travel Trade Partners,

Due to our winter operation and early departure schedule, and in an effort to ensure a seamless boarding experience, we are requesting that please arrive at the airport at least 4 hours prior to your scheduled departure with immediate effect

This extra time is crucial due to expected weather conditions, heavy congestion at immigration and security checks. Kindly note, this update is for our check-in procedures for international flights ex-YYZ (ET553).

Please note the following guidelines, effective immediately:

• Check-In Counters Closing Time:

Check-in counters will now close 90 minutes before scheduled departure time (STD). After this time, passengers will not be able to check in or drop luggage, so timely arrival is crucial.

• Security and Boarding Requirements:

Passengers are strongly encouraged to complete check-in and proceed to security as soon as possible to avoid delays and enjoy a smoother journey.

If you need any further assistance, feel free to email/call our support team.

Email: yyzres@ethiopianairlines.com

Tel: +1 416 962.0005 Ext 202/203

As the holiday spirit fills the air, we are excited to bring you a special treat from Sheba Duty Free to make your celebrations even brighter!

From December 24^th to January 20^th, enjoy up to 70% discounted holiday gift bundles composed of selected Sheba Inflight Duty-Free products. Whether you are treating yourself or looking for the perfect gift for a loved one, our selection of tailored gifts is made to leave a lasting impression.

All you have to do is follow the below simple steps to grab this amazing deal:

• Scan the below QR Code to go to the Promotions section of Sheba Duty Free website
• Choose the holiday bundles that best fit you
• Ensure all the items of the package are added to the cart by clicking on Add To Cart under each product
• Move your cursor to the cart image on the top right next to the search bar
• Check the items on the list have been included
• Click on Open Cart
• Proceed to Check Out
• Carry on with credit card, cash or mile payment options

To ensure the safety of passengers, crew, and aircraft, Ethiopian Airlines implements important safety rules regarding carrying lithium-powered devices.

While some lithium-powered devices are completely prohibited, some are accepted under a specific safety protocol. These devices are permitted in checked and carry-on baggage with the approval Of Ethiopian Airlines as follows:

• The use of power banks onboard any Ethiopian Airlines flight is strictly prohibited. Power banks and any electronic devise with lithium-ion batteries must be kept under the seat, not in overhead bins and must not be used in any way while onboard.
• Lithium battery powered vehicles/motorized vehicles (which are not mobility aids) and commonly referred as air-wheel, solo-wheel, electric skateboards, hover-board, mini-segway balance wheels both as carry-on or checked-in baggage are prohibited, whether with or without lithium battery as the materials pose risk to flight safety. These items will be offloaded if they are discovered inside the cabin.  
• Lithium battery powered-powered lighters without a safety cap or means of protection against unintentional activation fall under forbidden goods for carriage.
• Defibrillators (AED), portable oxygen concentrators (POC) and continuous positive airway pressure (CPAP), containing lithium metal or lithium-ion cells or batteries may be carried by passengers for medical use as follows: Portable medical electronic devices (PMED), such as automated external.

a. For lithium metal or lithium alloy batteries, a lithium content exceeding 2 g, but not exceeding 8 g; or

b. For lithium-ion batteries, a watt-hour rating exceeding 100 Wh, but not exceeding 160 Wh;

c. Batteries shall be of a type that meets the requirements Of the UN Manual of Tests and Criteria, Part Ill, subsection 38.3.

- Portable electronic devices, such as power tools, video cameras and laptops containing lithium-ion batteries as follows:

d. Lithium-ion batteries with a watt-hour rating exceeding 100 Wh, but not exceeding 160 Wh;

e. Batteries shall be of a type that meets the requirements Of the UN Manual of Tests and Criteria, part 111, subsection 38.3.

Remember the 7 simple steps:

1. Pack light: Only bring the devices and batteries you really need.
2. Stay alert: If a device is hot, smoking, or damaged, tell the crew (or airport staff) immediately.
3. Keep devices with you: Always carry phones, laptops, cameras, vapes (if allowed) and other battery-powered items in your hand baggage, not in checked baggage.
4. Protect loose batteries: Keep spare batteries and power banks in their original packaging or cover the terminals with tape to prevent short-circuits.
5. Gate check reminder: If your hand baggage is taken at the gate to go in the aircraft baggage hold, remove all lithium batteries and devices first.
6. Check battery size: For larger batteries (over 100 watt-hours, such as those used in larger cameras, drones, or power tools), check with your airline as approval may be required.
7. Check airline rules: Always confirm your airline’s policies, as requirements may differ in compliance with local regulations.
   

Lets find out if you need a visa for your travel destination and if you need one, let us get it done. 

https://ethiopianairlines.click2visas.com/ 

Travelling to the European Union for non-EU nationals

 The Entry/Exit System (EES) will serve as a digital database of the arrival and departure dates of non-EU nationals travelling to the European Union for a short stay (that is for up to 90 days within a period of 180 days). It will also keep records of the travellers’ personal data including photo of the face and fingerprints.

 Travellers’ data will be collected and stored in full compliance with EU data protection rules and rights.

European countries using the EES are:

Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. In Cyprus and Ireland, passports will still be stamped manually.

click here to refer PDF documents and demonstration videos

Starting From 27 Oct 2025 - BLR ADD departure time move to 16:100LT

Introducing the “Adey Flower” Lanyard – Supporting Hidden Disabilities with Care and Compassion!

We’re excited to unveil a thoughtful new initiative that reflects our deep commitment to inclusivity and exceptional customer service.

The Adey Flower Lanyard is now available for passengers with hidden disabilities at ADD Bole International Airport and the Addis Ababa Ticket Sales Office. By wearing this special lanyard, travelers will be:

• Gently identified by our staff
• Offered priority assistance in queues
• Supported with care at every customer service touchpoint

This initiative ensures a more dignified, stress-free, and welcoming travel experience for those who need it most.

At Ethiopian Airlines, we believe that everyone deserves to fly with comfort, respect, and confidence.

Together, we’re making travel more inclusive.

Guideline for Thailand Digital Arrival Card Immigration Bureau

This is to kindly bring to your attention on the attached letter from the AOC/Bangkok Airline Operators Committee, which outlines an important update regarding the entry process into Thailand

Starting May 1, 2025, all foreign travelers will be required to submit their arrival details digitally prior to entering Thailand. This new procedure aims to streamline immigration processes and ensure a smoother entry experience for visitors.

Accordingly, all passengers traveling to Thailand must adhere to the following requirements under the Thai Digital Arrival Card ( Guideline for Thailand Digital Arrival Card – Immigration Bureau ), effective from May 1, 2025:

1. Submit Arrival Details: Travelers are required to complete an online form with their arrival information, including flight details, personal information, and travel plans
2. Follow Official Channels: It is important that passengers use the official Thai immigration website or app to submit their arrival details. The portal can be accessed at: https://tdac.immigration.go.th.
3. Prepare for Digital Verification: Travelers should ensure that they secure a digital copy or confirmation of their submission, which must be presented upon arrival in Thailand.
4. The Digital Arrival Card must be completed within three (3) days prior to arrival in Thailand
5. The correct website link to apply for an e-Visa is (https://www.thaievisa.go.th/).
6. Passengers need to ensure to obtain proof of payment of the e-Visa fee, show sufficient funds for their stay, provide a hotel booking, and possess a return ticket.

To protect your health, your family, and the community, the Federal Democratic Republic of Ethiopia Ministry of Health / Ethiopian Public Health Institute / Travlers and Border Health Directorate requires you to complete this form. This information is collected as part of a Cross Border communicable disease control measures. Your information will be held confidential and used only for public health measure purposes.

Medical Information Form (MEDIF)

If you require medical assistance or travel clearance, please complete the Medical Information Form (MEDIF). Our medical team will review your information to assess your fitness to fly and identify any support or special arrangements needed to ensure a safe and comfortable journey. Please enter your booking reference and last name, then complete the form. A confirmation will be sent to your email address. You can check the status of your request using the reference number provided upon submission.

Immigration and Citizenship Services Guideline for Visa on Arrival service for travelers to Addis Ababa, Ethiopia