Feedback and Support

Contact us via email

Your feedback is important to us, and we are here to help. All you have to do is select the type of feedback, relevant topic category and complete the form and we will get back to you. You can also go through our frequentely asked questions page as you might find an answer to your queries. If you are looking for urgent assistance or flying within the next 72 hours you can get in touch with your local Ethiopian Airlines office. We look forward to hearing from you.

If your request is for live service support, you may address your request to our social media pages or to the e-mail addresses below:

Sheba Miles:
Online Booking:
Online Check-in:

For passengers to or from the United States:
Please use below address for complaints on Ethiopian Airlines services to Department of Transport (DOT)’s Aviation Consumer Protection Division.

Website: Aviation Consumer Protection
Mailing address: Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.

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