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Check-in at the Airport

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Check-in

Ethiopian Airlines check-in counters open 3 hours before departure and close 1 hour prior to flight time. Passengers must arrive with confirmed bookings, necessary travel documents, and ensure their luggage is within the allowed weight/piece limits. Excess baggage incurs extra charges, so make sure you're within the allowance. For a quicker experience, Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership can check in at dedicated counters and enjoy access to the exclusive Cloud Nine Lounge.

Exception: London Heathrow Airport (LHR) and Manchester airport (MAN) check-in counters will be closed 75 minutes before departure effective 22 December 2021.

At Paris Charles de Gaulle (CDG), counters close 90 minutes before departure. Passengers who have completed online check-in and don’t have checked baggage can head straight to the gate 30 minutes before departure. Ensure to arrive early as the check-in counters open 4 hours before departure and close 90 minutes prior to flight departure.

For a more personalized travel experience, our friendly staff at check-in counters worldwide are ready to assist you. They will ensure that your baggage is properly checked through to your final destination and provide you with your boarding pass. Whether you need help with your luggage or have special inquiries, our team is here to make your check-in process seamless and stress-free.

Kiosk check-in is a quick and easy way to streamline your travel experience. Follow these five simple steps to complete your check-in process at the airport:

 

  1. Locate the Kiosk: Find the self-service terminal and select Ethiopian Airlines. Choose your preferred language (English or French).
  2. Find Your Booking: Access your booking using one of three options: by Destination, Flight Number, or Reservation Code.
  3. Confirm Baggage Safety: Confirm that you are not carrying any hazardous or dangerous materials in your checked-in or carry-on baggage. The check-in process can only proceed once this is verified.
  4. Enter Personal Details: Provide personal information, select or change your seat from the interactive seat plan, and add any missing details like your passport information or frequent flyer number.
  5. Get Your Boarding Pass: Once completed, the kiosk will print your boarding pass with a 2D barcode.

● Checked Baggage: Each passenger is allowed a free checked baggage allowance, which may vary depending on your class of travel and the origin-destination of your flight. Be sure to check the specific limits for your journey.

● Excess Baggage: If your luggage exceeds the allowed weight or piece limit, you can carry additional baggage by paying the applicable charges.

●Cabin/Hand Baggage: For Business Class passengers on all Ethiopian routes, you're allowed two pieces of hand baggage, with a maximum weight of 7 kgs each and dimensions not exceeding 20x40x55cm (or 8x16x22 inches).

For more detailed information on baggage allowances or restrictions, please contact your nearest Ethiopian Airlines office.

Passengers are required to report to the airport check-in counter well before the flight's scheduled departure time to ensure a smooth and timely process. Here’s a breakdown of the recommended check-in times

  • For international flights, passengers should check in 2 hours prior to departure, except in the following cases:
  • Addis Ababa: Arrive 3 hours before departure.
  • Flights to/from USA: Arrive 4 hours before departure.

Failure to meet these time limits may result in Ethiopian Airlines not accepting your check-in if you arrive later than 2 hours before the scheduled departure.For night flights departing from Addis Ababa to the USA, Canada, and Europe, check-in begins at 13:00 local time.

For domestic flights, passengers should arrive 1 hour before departure. Web-checked-in passengers are required to be at the boarding gate 30 minutes before departure. If you have baggage to drop off, ensure you arrive at the baggage drop-off counter 45 minutes before departure.

Additionally, for security reasons, local passengers who have checked in at Addis Ababa will not be allowed to leave the airport to meet relatives or friends but must proceed directly through the immigration process.

Availability of Self-Service Check-In Kiosks.

  • KUL: Kuala Lumpur
  • NRT: Tokyo
  • GRU: São Paulo
  • LHR: Heathrow
  • MAN: Manchester
  • GVA: Geneva
  • ORD: Chicago
  • EZE: Ezeiza Airport
  • MAD: Madrid
  • YYZ: Toronto
  • FRA: Frankfurt
  • ADD: Addis Ababa

Availability of Self-baggage Drop Off Counters (SBD)

  • NRT: Narita
  • LHR: Heathrow
  • EZE: Ezeiza Airport
  • MAD: Madrid
  • ADD: Addis Ababa

Save your Time by avoiding long Queues. Use Ethiopian Airlines Web check-in Service to choose your preferred Seat and to Print Boarding Pass Online.

Online Check-in
Online Check-in

Save your Time by avoiding long Queues. Use Ethiopian Airlines Web check-in Service to choose your preferred Seat and to Print Boarding Pass Online.

Ethiopian Airlines check-in counters open 3 hours before departure and close 1 hour prior to flight time. However, for some airports like London Heathrow (LHR) and Manchester (MAN), check-in closes 75 minutes before departure, while at Paris Charles de Gaulle (CDG), it closes 90 minutes before departure.

Yes, if you have completed online check-in and have no checked baggage, you can proceed directly to the gate. At Paris Charles de Gaulle (CDG), you must arrive at the gate at least 30 minutes before departure.

Yes, Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership have access to dedicated check-in counters and can enjoy the Cloud Nine Lounge after check-in.

● International flights: Arrive 2 hours before departure.

● Addis Ababa departures: Arrive 3 hours before departure.

● Flights to/from the USA: Arrive 4 hours before departure.

● Domestic flights: Arrive 1 hour before departure.

Yes, Ethiopian Airlines offers kiosk check-in at select airports. You can check in, choose your seat, and print your boarding pass in five simple steps.

● Find an Ethiopian Airlines kiosk and select your language.

● Retrieve your booking using Destination, Flight Number, or Reservation Code.

● Confirm you are not carrying hazardous materials.

● Add personal details, select your seat, and update passport or frequent flyer information.

● Print your boarding pass with a 2D barcode.

The free checked baggage allowance depends on your travel class and route. Business Class passengers can carry two pieces of hand baggage, each up to 7kg, with maximum dimensions of 20x40x55cm (8x16x22 inches).

If your checked baggage exceeds the allowed weight or piece limit, you will be required to pay excess baggage fees.

● Business Class passengers: 2 pieces of hand baggage, max 7kg each.

●   Economy Class passengers: Check the Ethiopian Airlines baggage policy for specific allowances.

For night flights departing from Addis Ababa to these destinations, check-in begins at 13:00 local time.

Web-checked-in passengers must arrive at the boarding gate at least 30 minutes before departure. If they have baggage to drop off, they should go to the baggage drop-off counter at least 45 minutes before departure.

No, for security reasons, local passengers who have checked in at Addis Ababa are not allowed to leave the airport to meet relatives or friends. They must proceed directly through immigration.

Ethiopian Airlines reserves the right not to accept passengers who arrive later than the required check-in time. Make sure to arrive at the airport early to avoid any issues.

Yes, Ethiopian Airlines staff are available at check-in counters worldwide to assist with baggage, special requests, and check-in procedures.

For detailed baggage allowance and restrictions, contact the nearest Ethiopian Airlines office or visit the official Ethiopian Airlines website.

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

Take the train to your plane

Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Read the terms and conditions

Do you want to include train segment to your booking?

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

Book your journey online and pay at Ethiopian City Office in Moscow by Credit Card or Cash!

If you choose to pay by card, please send your request by email on ethiopianairlines_ru@aviareps.com. You can also pay at our office in Moscow at the following address by cash or card.

Address: Olimpiyskiy prospekt, 14
Working hours: Monday – Friday, 10 AM – 6 PM
Telephone: +7 (495) 937-59-45

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

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