How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Domestic

Updates on COVID-19 (Corona Virus)

Flights to Dire dawa

Tour In Dire Dawa
Tours To Harar Hyena Feeding & Walled City Tours

Flights to Jimma

Chebera Churchura Park
Days Ethiopian Coffee Tour
Western and Southern Ethiopian Coffee Tour

Flights to Goba

Bale Mountains
Bale Trek Ethiopia Tours
Bale Mountains National Park

Flights to Gondar

Fasil Ghebbi
Fasiladas Bath Timket
Simien Mountain

Flights to Jinka

Omo Valley
Omo National Park and River
South Omo Research Centre Museum

Flights to Lalibela

Rock-Hewn Churches of Lalibela
Church of St. George
Yemrehana Krestos Church

Flights to Bahirdar

Lake Tana
Bahir Dar Market
Azwa Mariam Monastery

Flights to Hawassa

Fish Market at Awassa Lake
Abidjatta-Shalla National Park
Hippo watching on Lake Awassa

Flights to Mekelle

Gheralta Rock
Lake Assale
Martyr's Memorial Monument

Flights to Arba Minch

Dorze Village
Chamo Lake
Nechisar National Park

Flights to Axum

Northern Stelae Field
Church of Our Lady Mary of Zion
The Ruins of Axum

Flights to Shire

Queen of Sheba Palace

Flights to Gambella

Gambella National Park

Flights to Semera

Days Danakil Depression Tour
Group Tour to Dalol
Ertale

Flights to Addis Ababa

Mount Entoto
Holy Trinity Cathedral
Unity Park

For further information on Ethiopian tour programs and special packages, please contact:

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Telephone Office: +251 115 174 504/204/513

Call Center: tel:+251 116 179900

Email : ethiopianholidays@ethiopianairlines.com

Web : www.etlhiopianairlines.com

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