Question 1

Can I book Priority Boarding for other people?

Accepted Answer

Yes, as long as you have a confirmed Economy Class ticket with Ethiopian Airlines operating flight.

Question 2

What do I need to use the Wi-Fi?

Accepted Answer

All you need is a wireless-enabled device. Supported wireless-enabled devices include most tablets, smartphones and games and entertainment devices e.g. most smartphones, iPads, Samsung Galaxy Tab, Tablet PC, Windows PC, Mac, etc. You will need to have an Internet browser already loaded on your device that you can use to access the Wi-Fi. If you're ready, you'll now need to buy a Wi-Fi pass.

Question 3

Is Online Check-In available for all Ethiopian Airlines flights?

Accepted Answer

Online Check-In is available for All Ethiopian Airlines flights except from Ndjamena,Moscow and Bamako.

Question 4

Why does my itinerary show incorrect train details?

Accepted Answer

Due to system limitations, your itinerary may display fictitious train numbers (e.g., W2), departure points (QYG), and times. You must complete check-in to select an actual train connection.

Question 5

Is there a dedicated check-in counter for premium passengers?

Accepted Answer

Yes, Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership have access to dedicated check-in counters and can enjoy the Cloud Nine Lounge after check-in.

Question 6

What are the benefits of joining the Ethiopian Airlines Corporate Travel Program?

Accepted Answer

Members enjoy exclusive upfront discounts, priority services, and flexible travel options, ensuring comfort and savings for your company's business travel needs. You'll also have access to our extensive route network connecting five continents with more destinations in Africa than any other airline.

Question 7

Can I book corporate travel tickets online?

Accepted Answer

Yes, you can book your corporate tickets online through our website, via a designated travel agent, or at Ethiopian ticket offices. Once enrolled in the program, you'll have access to special corporate rates.

Question 8

What if I can’t access the service on-board?

Accepted Answer

If you can’t access the service on-board due to technical problem and payed for it, you will be refunded.

Question 9

Can I use a self-service kiosk for check-in?

Accepted Answer

Yes, Ethiopian Airlines offers kiosk check-in at select airports. You can check in, choose your seat, and print your boarding pass in five simple steps.

Question 10

I’m part of a loyalty programme. Am I exempted from paying seat selection charges?

Accepted Answer

No, all passenger will pay for preferred seat selection, however, Ethiopian Sheba miles members may enjoy different seat selection benefits depending on their tier level if the preferred seats are available after boarding.

Question 11

How to reserve baby basket on ET website?

Accepted Answer

Passenger travelling with an infant are able to select a bassinet seat with charge on a first come, first–served basis. The baby should be under 11 kg in weight and 67 cm in length. For more information please contact Ethiopian call canter or local office.

Question 12

How much does it cost to ship by air?

Accepted Answer

The cost of air shipping depends on factors such as route, distance, and the nature of the cargo. Our cargo charter team is always ready to provide detailed pricing information. Please contact us for a customized quote.

Question 13

There's more than one flight in my itinerary. Do I have to pay to choose a seat for each flight?

Accepted Answer

Yes, you can select and pay for a seat on each flight leg of your journey.

Question 14

What happens if I experience a problem while checking in online?

Accepted Answer

You can Contact Us via email or contact the nearest Ethiopian airlines office at any time with regards to your check-in related issue. Please note that you may encounter issues at online check-in if your passport is not valid up to a minimum of six months.

Question 15

What is Reservation not Found?

Accepted Answer

This happen when the Booking reference is not correct or when the booking reference is a past date . The traveler can use his/her ticket number for check-in when he has incorrect booking reference.

Question 16

What is the baggage allowance for Ethiopian Airlines?

Accepted Answer

The free checked baggage allowance depends on your travel class and route. Business Class passengers can carry two pieces of hand baggage, each up to 7kg, with maximum dimensions of 20x40x55cm (8x16x22 inches).

Question 17

How do I know if the Aircraft has W-FI available?

Accepted Answer

On aircrafts equipped with Wi-Fi, the cabin crew will make an announcement regarding the availability and type of Wi-Fi service we have at the beginning of the flight.

Question 18

When should I check in for my Rail&Fly ticket?

Accepted Answer

It is recommended to check in as early as possible before your departure to secure your preferred train connection.

Question 19

How early should I arrive at the airport for check-in?

Accepted Answer

International: Arrive 2h before departure. Addis Ababa: 3h before. USA: 4h before. Domestic: 1h before.

Question 20

Making an offer to be upgraded

Accepted Answer

Only eligible flights indicated in invite are upgradeable. Check eligibility via Manage Booking. Factors affecting eligibility include booking status, flight operator, infant passengers, or ticket stock. Offers are bid-based with min/max amounts. Upgrades are per segment and subject to availability. Full details available on website or via upgrades@ethiopianairlines.com.

Question 21

What does Invalid segment found in your reservation means?

Accepted Answer

Such error response will be displayed when the booking has a status of waiting list, reconfirmed or unable to confirm status. All flight segment should be in OK status to be able to qualify for online check-in.

Question 22

What happens if the aircraft was changed?

Accepted Answer

In case the aircraft is changed due to operational requirements, passengers can still use the access code on other Ethiopian airlines flights enabled with Wi-Fi within 1 year validity.

Question 23

Is the Rail&Fly train ticket included in my flight itinerary?

Accepted Answer

Yes, the train segment will appear in your flight itinerary. However, journey times listed are fictitious—you must select an actual train during check-in.

Question 24

I’d like to cancel, am I entitled to a refund?

Accepted Answer

All Priority Boarding charges are non-refundable.

Question 25

Is a preferred seat change allowed?

Accepted Answer

Yes, you can change your seat reservation if you haven’t already paid for it. And preferred seat reservation will be cancelled after 24hrs of booking if payment is not effected until then.

Question 26

How do I book a Rail&Fly ticket?

Accepted Answer

Rail&Fly must be booked at the same time as your Ethiopian Airlines flight. It cannot be added separately online after booking.

Question 27

How soon before my flight should I arrive at the airport after I check-in online?

Accepted Answer

Passenger with no luggage shall arrive at the gate 30 minutes prior to boarding. If with baggage, arrive at web check-in counter at least 1h before international, 45min before domestic flights.

Question 28

What is a cargo charter flight?

Accepted Answer

A cargo charter flight is a dedicated service where an entire aircraft is reserved exclusively for transporting cargo. It offers flexible capacity and routing to any destination.

Question 29

If I require special assistance, do I have to still pay for seat selection?

Accepted Answer

Other charges may apply depending on special assistance requested and applicable policies.

Question 30

After making booking online for how long my booking will stay without being cancelled?

Accepted Answer

Hold reservation time depends on departure: <6h hold 4h; 7–24h hold 6h; 25–96h hold 12h; 97–240h hold 24h; 240–720h hold 48h; 720+ hold 72h.

Question 31

How to participate

Accepted Answer

After booking, you may be invited to make an offer to upgrade to a higher class. Enter amount, payment, confirm email, and submit. If accepted, card charged and booking reissued in higher class; if not, you keep original class. Invitations via Manage Booking, email, or marketing page.

Question 32

I am a ShebaMiles member, do I need to pay for Priority Boarding?

Accepted Answer

Gold or Platinum enjoy free priority check-in, boarding and baggage. Silver get free priority baggage but can pay for Priority Boarding if desired.

Question 33

How do I apply for refund for my flight ticket?

Accepted Answer

If you cannot attend your flight and want to apply for refund per Terms & Conditions, apply online on our website.

Question 34

Do I need to reserve a seat on Deutsche Bahn?

Accepted Answer

1st class: Seat reservation free. 2nd class: Purchase at www.bahn.com, DB Navigator app, or any DB center.

Question 35

Restricted Passenger

Accepted Answer

When a passenger is restricted for online check-in and must check-in at the airport due to document verification or country entry restrictions.

Question 36

I purchased an eSIM but my phone is not compatible

Accepted Answer

Please contact our support at support.clients@optionizr.com.

Question 37

What happens if my flight is re-scheduled by Ethiopian Airlines?

Accepted Answer

We’ll amend your Priority boarding booking so that you can use it when you fly.

Question 38

How much hand baggage am I allowed to bring?

Accepted Answer

Business: 2x7kg; Economy: as per baggage policy on Ethiopian Airlines site.

Question 39

How can my company enrol in the Ethiopian Airlines Corporate Travel Program?

Accepted Answer

To enroll, your company must have yearly travel budget of USD 50,000 or more. Fill RFP form and Global Corporate Sales Desk will review in 2 days.

Question 40

Am I entitled for full ticket refund?

Accepted Answer

You can get a full refund if you purchased Refundable Booking service and your cancellation reason is covered under its Terms & Condition.

Question 41

How do I buy a Wi-Fi pass?

Accepted Answer

Onboard Wi-Fi enabled flight: set device to flight mode, connect to 'Sebaskyconnect', open browser, choose pass, accept terms, pay, and connect.

Question 42

Who can I contact for assistance with Rail&Fly?

Accepted Answer

Contact Ethiopian Airlines Germany reservations team at +49 69 770 673-052 or email onlinebooking@ethiopianairlines.com.

Question 43

How can I book a charter flight?

Accepted Answer

Book a charter by filling online form or contact via email/phone for assistance.

Question 44

What kind of services Ethiopian provides on a cargo charter flight?

Accepted Answer

Charter flights to any destination carrying any cargo (per IATA standard) with part or full charter options.

Question 45

What is Your reservation is not eligible means?

Accepted Answer

Booking not qualified for online check-in due to cancellation, unconfirmed status, or schedule change.

Question 46

Who provides the Wi-Fi on this aircraft?

Accepted Answer

Provided by Thales Avionics, SITA FOR AIRCRAFT, and Collins Aerospace on behalf of Ethiopian Airlines via satellite link.

Question 47

How can I follow up my refund application?

Accepted Answer

You will receive email notifications for your refund status and can request reminders.

Question 48

How long does it take to process a corporate travel request?

Accepted Answer

Global Corporate Sales Desk reviews and responds in 2 working days after RFP submission; program activates after agreement signed.

Question 49

What happens if I arrive late for check-in?

Accepted Answer

Ethiopian Airlines may deny passengers arriving later than required check-in time. Arrive early.

Question 50

Can I do Online Check-In for my travelling companions as well?

Accepted Answer

Yes, if booked together and sharing same booking reference.

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