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Online Check-In Eligibility

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Elegibilidad para el registro en línea

¿Viaja con Ethiopian Airlines? Ahorre tiempo y evite largas colas con nuestra función de facturación en línea. La facturación web le permite confirmar su vuelo, seleccionar su asiento y obtener su tarjeta de embarque digital desde casa o sobre la marcha, haciendo que su viaje sea más cómodo y sencillo.

Disponible tanto para vuelos nacionales como internacionales, la facturación web se abre 48 horas antes de la salida y se cierra 2 horas antes. Solo tiene que utilizar su smartphone o una tarjeta de embarque impresa para disfrutar de una experiencia aeroportuaria fluida y sin retrasos innecesarios.

¿Llega al aeropuerto? Sin equipaje: Preséntese en la puerta de embarque 30 minutos antes de la salida. Con equipaje: Facture 1 hora antes de los vuelos internacionales y 45 minutos antes de los vuelos nacionales. Disfrute de un viaje sin estrés con Ethiopian Airlines.

Excepciones importantes:

●        Londres Heathrow (LHR) y aeropuerto de Manchester (MAN): Los mostradores de facturación cierran 75 minutos antes de la salida.

●        París Charles De Gaulle (CDG): Los mostradores de facturación cierran 90 minutos antes de la salida.

 

 

Para completar el proceso de facturación por Internet, necesitará:

●        Un billete electrónico.

●        El vuelo debe ser operado por Ethiopian Airlines.

●        Para vuelos de código compartido, visite el sitio web de la aerolínea asociada correspondiente.

Pasos para facturar por Internet

  • Vaya a facturación web o haga clic en“FACTURACIÓN EN” en la sección de enlaces rápidos de la página de inicio de EthiopianAirlines.com para iniciar la facturación web.

    • ●        Introduzca sus datos: Indique sus apellidos tal y como aparecen en su billete, junto con el localizador de reserva (PNR) o número de billete.

    ●        Oportunidad de subida de clase: Si su reserva es elegible para una subida de clase a Business, se le pedirá que suba de clase antes de completar el check-in.

    ●        Revise los materiales peligrosos: Confirma si llevas algún material peligroso y procede.

    ●        Introducir datos del viaje: Complete todos los datos de viaje necesarios, como la información del pasaporte y los detalles relacionados con el visado.

    ●        Elige tu asiento: Selecciona o cambia de asiento si es necesario.

    ●        Añadir equipaje adicional: Si es necesario, añada equipaje adicional antes de finalizar la facturación.

    ●        Complete el check-in: Haga clic en "Continuar" y descargue o imprima su tarjeta de embarque.

    NOTA

    Asegúrese de que la información de viaje que facilita durante la facturación en línea es correcta, ya que puede tener implicaciones legales.

    ●        Si no tiene equipaje que facturar, diríjase directamente a las puertas de embarque.

    ●        Si lleva equipaje, compruebe las precauciones de tiempo que se indican a continuación para garantizar un embarque sin problemas.

     

     

     

     

    ●        La facturación web no está disponible para pasajeros que requieran servicios especiales (por ejemplo, menores no acompañados o aquellos que necesiten una camilla).

    ●        Los pasajeros con equipaje deben facturar 45 minutos antes de la salida para vuelos nacionales o 60 minutos para vuelos internacionales.

    ●        Asegúrate de que tu equipaje cumple las políticas de equipaje de Ethiopian Airlines para evitar retrasos.

    ●        Las normas de no presentación se aplican si no está en la puerta de embarque 30 minutos antes de la salida.

    ●        Para el registro solo se aceptará el número de billete (071----) o el código de reserva.

    ●        Se aplicarán todas las condiciones, normas de cancelación y equipaje vigentes.

    ●        Si su vuelo está a menos de 2 horas de la salida o a más de 48 horas, la facturación online no estará disponible.

    ●        Los vuelos operados por Ethiopian Airlines se pueden facturar a través de Internet, excepto los vuelos que salen de 

    Bamako
    Moscú

    Yamena

    ●        Si tiene algún problema durante el registro en línea, vuelva a la página anterior o a la página de inicio para reiniciar el proceso.

    ●        Si no puedes completar la facturación e imprimir tu tarjeta de embarque, asegúrate de llegar al aeropuerto al menos 2 horas antes de la salida y visitar el mostrador de atención al cliente en el mostrador de Ethiopian Airlines.

    Ahorre tiempo y viaje con inteligencia con la facturación web de Ethiopian Airlines.

  • Póngase en contacto con nosotros si necesita ayuda
  • Haga clic aquípara consultar las preguntas frecuentes sobre la facturación en línea.
  • Para facturar su vuelo en línea, haga clic aquí:FACTURACIÓN EN LÍNEA

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    Ahorre tiempo evitando largas colas. Utilice el servicio de facturación web de Ethiopian Airlines para elegir su asiento preferido e imprimir la tarjeta de embarque online.
    Facturación en línea
    Facturación en línea
    Ahorre tiempo evitando largas colas. Utilice el servicio de facturación web de Ethiopian Airlines para elegir su asiento preferido e imprimir la tarjeta de embarque online.

    Online check-in is a service offered by Ethiopian Airlines in which passengers can check-in their flights using our website, mobile App or social Bots within 48 hours prior to the departure of the flight from wherever you are.

    You can select your preferred seats, update your travel preferences, access our additional services and print your boarding pass online. This is a great alternative to avoid long queues at the airport.

    Online Check-In is available for All Ethiopian Airlines flights except from Ndjamena,Moscow and Bamako.

    Yes, it is possible to online check-in group passengers on the Ethiopian Airlines website but not on the mobile applications, and Social bot. The maximum number of passengers who can be checked in at once is 10, and any additional passengers will be checked in the next batch of 10 until every passenger is checked in.

    Online check-in is unavailable for specific passenger categories who are required to proceed to the airport for check-in. This includes: 

    • passengers needing medical assistance, 

    • unaccompanied minors,  

    • those with tickets requiring additional payment,

    •  individuals with travel documents needing further verification at the check-in counter, 

    • pregnant mothers, 

    • and those requiring special assistance. For these passengers, the check-in process at the airport is necessary.

    Online check-in is available between 48 to 2 hours prior to the scheduled departure time of a flight.

    Online check-in is possible on all Ethiopian airlines-operated flights.

    You only need your Passport (passport is not valid up to a minimum of six months), the E-ticket number or Booking Reference to make use of our online check-in services. Visa and other travel documents may also be requested as per the ADC rule.

    Yes, you can check in for connecting flights with other airlines as long as the first sector is operated by Ethiopian Airlines. Please note these check-ins are subject to other airline policies and restrictions.

    Online check-in for return flights can only be completed 48 hours before flight departure and after you have departed on the first sector of your flight. However, if one of your sectors is with another airline and you were not able to check in successfully on ethiopianairlines.com, you will need to visit the other airline’s website in order for you to check-in.

    For domestic flights, please check in online from 2 days before departure to 1 hour before departure. For international flights, please check in online 48 hours before departure until 2 hours before departure. You cannot cancel your online check-in 2 hours or less before departure.

    Yes. Boarding pass can be printed for each flight sector.

    Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record.

    If  you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time.

    • Depending on your fare conditions, a failure to check in on time may also result in: The loss of the original fare value. You may be required to make a new booking and pay for a new ticket if you wish to travel, or
    • Pay a change fee penalty plus any difference between the fare of your new booking and the original fare

    Passenger with no luggage shall arrive at the gate 30 minutes prior to boarding. If the passenger with baggage drop off shall arrive at web check-in counter at least 1 hour before departure for international flights and 45 minutes before departure for the domestic flight.

    The airports listed below will allow you to use a digital boarding pass on your mobile ;-

    • Africa

    Addis Ababa, Cape town, Cotonou, Conakry, Victoria falls,Nairbi,Yaounde,Maputo,Lagos,Luanda,Johansburg,Enugu,Duala, Dar Es Salaam and Abuja,

    • Europe

    Vienna, Oslo, Millan, Marseille, London, Manchester, Istanbul, Geneva, Rome, Frankfurt, Moscow, Paris, Brussels, Stockholm,

    • Asia and Pacific

    Hongkong

    • Middle east

    Tel Aviv and Riyadh

    • USA and Canada

    Toronto, Chicago and New York

    • Latin America

    Sao Paulo and Buenos Aires

    This is when the passenger booking is not qualified for online check-in. This could be when the booking is cancelled or it is not confirmed. Such error response will be displayed when there is a schedule change or last minute change on your flight.

    Such error response will be displayed when the booking has a status of waiting list, reconfirmed or unable to confirm status. All flight segment should be in OK status to be able to qualify for online check-in.

    This means when a given passenger is restricted to make online check-in and in this case he/she has to check-in at the airport. This happens when the passenger travel document requires further in person verification or when a given passenger is restricted to enter to the destination country.

    Partial check-in happen when the first flight segment is checked in but the second flight segment is not. Some times if there are more than one passenger, the system will allow to check-in one passenger but not the other passenger. When this happen the traveler should check-in the remining flight segment at the airport.

    This happen when the Booking reference is not correct or when the booking reference is a past date . The traveler can use his/her ticket number for check-in when he has incorrect booking reference.

    This error happen when the passenger ticket is not eligible or it has status code other than OK such as NOGO,LFTD,RFND or CTRL. When the passenger ticket is used or refunded such error response will be displayed.

    This includes various system error behind the scene and one or more system may not be working as expected. When the passenger get this response he/she should proceed and make their check-in at the airport.

    1. Error: INHIBITED_SSR_FOUND
    Cause: This error occurs when a booking has a special service request such as a Wheelchair, Stretcher, Medical case, Pet in the cabin, or extra seat passenger that is inhibited.

    Solution: Any bookings having one of these requests will not be able to check-in and the passenger should go to the airport counter.

    2. Error: Segment Restricted/Segment not eligible for Check-in
    Cause: The system is unable to complete your check-in. The segment you are trying to check in is restricted for online check-in.

    Solution: Please go to the airport to complete the check-in formalities and receive your boarding pass(es)

    3. Error: Flight Not Initialized
    Cause: This happens when the passenger flight is not yet ready for Check-in service

    Solution: Please try again within 48 hours of your scheduled flight departure time. If the error continues, please contact us immediately

    4. Error: Online check-in window is closed
    Cause: This is when the Online check-in window is closed

    Solution: Please proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

    5. Error: CHECK_IN_WINDOW_NOT_YET_OPEN
    Cause: This error occurs when the passenger is trying to check-in online before the allowed check-in time.

    Solution: Please try again within 48 hours of your scheduled flight departure time.

    6. Error: Invalid Passport Number
    Cause: This could be due to incorrect document details.

    Solution: Ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center or proceed to the airport to complete the check-in formalities and receive your boarding pass(es)

    7. Error: DOCUMENT_NUMBER_DUPLICATED
    Cause: This is when 2 passengers enter the same document type and document ID on the same PNR.

    Solution: Please ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

    8. Error: Online Check-in not allowed
    Cause: This error in most cases is due to an unpaid ancillary

    Solution: Please contact our call center to complete the payment and check in to receive your boarding pass(es)

    9. Error: Inhibited Station
    Cause: Check-in is not allowed from the origin or your point of departure.

    Solution: Please contact our call center or complete your check-in at the airport.

    10. Error: Online Check-in is not allowed APP Error
    Cause: The system is unable to complete your check-in at this time.

    Solution: Please retry after some time. If the error continues, please contact our global call center for further assistance or proceed to the airport to complete the check-in formalities and receive your boarding pass(es).

    11. Error: ASSOCIATED_PASSENGER_NOT_ELIGIBLE/ inhibited Passenger Type
    Cause: Passengers like Infants, and unaccompanied minors are inhibited from using self-service check-in applications.
    Solution: Please contact us immediately for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es).

    Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.com daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

    You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

    Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

    Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

    VISA for passengers transiting through ICN
    Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

    Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

    Travel Advisory

    1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

    • Those transiting/transferring through Singapore without seeking immigration clearance

    • Residents travelling through the land checkpoints.

    Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

    2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

    For the detail information, including the list of countries with risk of yellow fever, click here

    Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

    If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
    Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

    Discounted fare is available if:

    Nota : Es obligatorio presentar el documento al momento de emitir el boleto (si el pago se realiza en las taquillas de la ciudad / aeropuerto) y, en el momento del check-in, a la aerolínea a pedido. El no presentar los documentos requeridos puede resultar en la denegación del pasajero del vuelo y el reembolso del boleto después de las deducciones de penalización aplicables.

    Take the train to your plane

    Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

    Read the terms and conditions

    Do you want to include train segment to your booking?

    FAKE WEBSITE AND BANK ACCOUNT ALERT

    Beware of Scammers

    It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

    Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

    Travel Advisory

    • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

    • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

    This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

    Note:

    • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
    • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

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