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Lounges at Addis Ababa

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Plan Ahead for Your Flight from Kigali (KGL)

Due to ongoing roadworks between Prince House, Giporoso, and Masaka are causing major traffic delays leading to Kigali International Airport.

 To ensure you do not miss your flight, please follow these updated guidelines:

  • Arrive Early: Report to the airport at least 4 hours before your scheduled departure time.
  • Check-in Deadline: Drop your bags and check in before counters close strictly 1 hour before your flight.

Please plan your departure from your residence or hotel accordingly to account for heavy road congestion. Leave extra time for your commute to ensure you do not miss your flight! 

Safe travels!

If check-in is required, passengers are requested to arrive at the airport at least 2 hours prior to their scheduled departure time. Passengers who have completed online check-in but need to drop off baggage are also requested to arrive at least 2 hours before departure.

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

 

 

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Addis Ababa Airport Addis Ababa Stopovers Addis Ababa Arrival Services Lounges At Addis Ababa Swift Connections Guidelines

Lounge services at Addis Ababa Bole International Airport

Ethiopian Airlines operates four lounges in Terminal 2 of Addis Ababa Bole International Airport (ADD), all located near Gate A13: the Sheba Cloud Nine Lounge for Business Class travelers, the ShebaMiles Platinum Lounge and Star Alliance Gold Lounge for top-tier elite members, and the ShebaMiles Silver Lounge for Silvertier frequent flyers. Eligible passengers may enter starting five hours before their scheduled departure.

Ethiopian Airlines' lounges at Addis Ababa Bole International Airport offer comfort, privacy, and premium services for travelers passing through the airline's home hub. Guests can enjoy refreshments, workspaces, and relaxing environments while waiting for their flight, with exclusive lounge services designed to make every connection through Addis Ababa smoother and more enjoyable.

Step into an Ethiopian Airlines lounge at Addis Ababa Bole International Airport and relax in style. With cozy seating, delicious refreshments, and peaceful surroundings, every moment before a flight becomes a more comfortable part of the journey

Location

Ethiopian Airlines' lounges are located on the terminal 2 airside, opposite Gate A13.

  • For joining passengers – after immigration and the security check, turn left and walk until reaching Gate A13. The lounge is located opposite Gate A13.
  • For transit passengers –after the security check, go one floor up to the departure floor. Once on the departure floor, turn left until reaching Gate A13. The lounge is located opposite Gate A13.

Features & Facilities

  • Free Wi-Fi for all passengers
  • Children's corner
  • Shower Facilities
  • Food, snacks and drinks (Bar Services)
  • Conference room
  • Toilet facility for passengers with reduced mobility
  • Quiet room and rest areas
  • Natural lighting with view to the City
  • Traditional Ethiopian Coffee ceremony

Sheba Cloud Nine Lounge

Sheba Cloud Nine Lounge

Open 24 hours a day in Terminal 2 near Gate A13 Welcomes all passengers traveling in Cloud Nine (Business) class out of Addis Ababa, with a traditional Ethiopian coffee ceremony and spacious seating.

ShebaMiles Platinum & Star Alliance Gold Lounge

ShebaMiles Platinum & Star Alliance Gold Lounge

Open 24/7, located opposite Gate A13. Reserved for Ethiopian's own ShebaMiles Platinum members and Star Alliance Gold members from any partner carrier.

ShebaMiles Silver Lounge

ShebaMiles Silver Lounge

Located in the inner corridor of the departure hall in Terminal 2. Dedicated to Ethiopian's own ShebaMiles Silver members only.

Shower Facility

Shower Facility

First-come, first-served with registration and boarding pass required. Allow at least 60 minutes before departure; each session is capped at 15 minutes.

Cloud-9 Lounge

Cloud-9 Lounge

  • Ethiopian Airlines accommodates all passengers traveling in Cloud Nine (Business) class out of Addis Ababa at the Cloud Nine Lounge.

  • Transit passengers whose connecting outbound flight from Addis Ababa is in Economy class are not eligible for lounge access, even if they arrived in Addis Ababa on a Business Class ticket.

Exclusive Lounge Access

Exclusive Lounge Access

Exclusive Platinum Lounge

  • Ethiopian Airlines accommodates its own ShebaMiles Platinum members at the ShebaMiles Platinum Lounge.

Star Alliance Gold Lounge

  • Ethiopian Airlines accommodates its own ShebaMiles Gold members and all other Star Alliance carriers' Gold members at the Star Alliance Gold Lounge.

ShebaMiles Silver Lounge 

  • Ethiopian Airlines accommodates its own ShebaMiles Silver members at the ShebaMiles Silver Lounge.

Opening hours

The Sheba Cloud Nine Lounge and the Sheba Platinum/Star Gold Lounge are both open 24 hours a day, seven days a week.

Access Policy

All Business Class (Cloud Nine) passengers holding a Business/Cloud Nine class onward boarding pass are accommodated at the Cloud Nine Lounge, while Ethiopian Platinum and Star Alliance Gold members are accommodated at the Sheba Platinum/Star Gold Lounge. Eligible customers may access the lounge starting five hours before their estimated departure time.

Contact us:

Email  - customercareteam@ethiopianairlines.com

Phone +251115178211 / +251115178527 / +25111578827

Terms and Conditions

  • Passengers are allowed to enter the lounges they are entitled to only. Please do not enter a lounge you are not entitled to.
  • Customers should stay aware of their flight departure times while in the lounge

  • Carrying an abnormal type or size of bag into the lounges, beyond a normal handbag, is not permitted.
  • Customers must keep their personal belongings with them at all times — Ethiopian Airlines does not take responsibility for lost items of any kind in the lounges.
  • Unpacking or repacking commercial items in the lounges is strictly forbidden.
  • Baggage carts of any kind are not permitted inside the lounges.

  • Passengers may not bring outside food into the lounge unless a valid reason is discussed with the team leader on duty.
  • Guests are welcome to fully enjoy the lounge's food and beverage offerings on-site, but food, drinks, and periodicals may not be removed from the lounge.

  • Animals permitted in the cabin may be brought into the lounge and must remain in their locked carriers, except for trained and properly documented service animals assisting passengers physically, psychologically, or emotionally.
  • Lounge tableware may not be used to feed animals.
  • Animals are not permitted to walk freely around the food and beverage areas or occupy lounge seating.
  • Customers may be asked to remove an unruly pet for the comfort of other guests.

  • Smoking, including the use of electronic cigarettes, is prohibited in the lounges except in designated smoking areas.

  • Playing a musical instrument or media at loud volume is not permitted.
  • Using loudspeakers for personal calls is discouraged; headphones or earbuds are recommended for the comfort of other guests.

  • Children must be accompanied by an adult at all times and should behave in a manner suited to the quiet atmosphere of the lounge.

  • Guests are asked to drink responsibly.
  • Ethiopian Airlines staff reserve the right to refuse alcoholic beverages to any guest who appears intoxicated or behaves unruly.
  • Guests under the age of 21 are not permitted to consume alcohol in any Ethiopian Airlines lounge

  • Walking in the lounge in nightclothes or bare feet is not permitted.
  • Iying down on the floor or sofas, or resting feet on tables, is not allowed, out of respect for the cleanliness of the lounge and its furniture.
  • Other examples of inappropriate behavior include drunkenness, extreme rudeness toward staff or other guests, aggressive behavior, and any act considered harmful or unsuitable for the environment.

  • Showers are offered on a first-come, first-served basis; guests must register for a turn.
  • Guests may use the shower only during their assigned turn and only while holding the next number on the list — trying to bypass the queue may result in losing access.
  • Guests should keep their boarding pass with reception staff for monitoring against their boarding time.
  • The minimum time required to enter the shower room is 60 minutes before departure; using the shower with less than 60 minutes before departure is not recommended.
  • The maximum allowable time in the shower is 15 minutes, to allow efficient use of the facility. 
  • Please leave the shower clean after use.
  • Littering water or insoluble items in the showers is not allowed.
  • Please hang towels on the towel hangers rather than throwing them on the floor.

Ethiopian Airlines operates four lounges in Terminal 2, all near Gate A13: the Sheba Cloud Nine Lounge for Business Class, the ShebaMiles Platinum Lounge and Star Alliance Gold Lounge for elite members, and the ShebaMiles Silver Lounge for ShebaMiles Silver members.

Passengers with a Business (Cloud Nine) class boarding pass on their onward flight out of Addis Ababa can access the Cloud Nine Lounge. Transit passengers connecting onward in Economy class are not eligible, even if their inbound flight was in Business Class.

Yes. The Sheba Cloud Nine Lounge and the Sheba Platinum/Star Gold Lounge are both open 24/7 throughout the week.

Eligible customers can access the lounge starting five hours before their estimated departure time.

All lounges are on the airside of Terminal 2, opposite Gate A13. Joining passengers turn left after immigration and security until reaching Gate A13; transit passengers go one floor up to the departure floor and then turn left until reaching Gate A13.

A. Yes, showers are available on a first-come, first-served basis with registration at reception. Arrive with at least 60 minutes before departure, since each shower turn is limited to 15 minutes and boarding pass details are checked against your departure time.

Outside food is generally not permitted unless a justifiable reason is discussed with the team leader on duty. Guests are invited to enjoy the lounge's own food and beverage offerings on-site, but items may not be removed from the lounge.

Children are welcome if accompanied by an adult at all times and kept to a manner suited to the lounge's quiet atmosphere. Pets permitted in the cabin may enter but must stay in their locked carriers, except for trained, documented service animals.

Yes. Guests under the age of 21 are not permitted to consume alcohol in any Ethiopian Airlines lounge, and staff may refuse service to any guest who appears intoxicated.

Email customercareteam@ethiopianairlines.com or call +251 11 517 8211, +251 11 517 8527, or +251 11 517 8827.

Content accuracy — Content on this page is maintained by Ethiopian Airlines and has been cross-checked against Ethiopian Airlines' own lounge-services page and independent airport-lounge reviews, including lounge names, locations, access eligibility, and operating hours, current as of August 2026. Details such as opening hours and access policy are reviewed periodically; please verify time-sensitive information directly with Ethiopian Airlines before travel. Page last reviewed: August 2026.

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