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Customer Survey on Ethiopian Global Customer Interaction Center

Dear esteemed customer,

We would like, in advance, to express our sincere appreciation for your co-operation in completing the below questionnaire. Please be confident as the data you provide us will be handled confidentially and used for the intended purpose only.

Full name

Customer Type

Reservation code

Enter the 6-character code of booking reference or reservation code.

ShebaMiles Number

Email

Phone Number

Q1. Was the agent helpful and understanding?

Yes
No

Q2. Is the information accurate, reliable, and clear?

Yes
No

Q3. Was your issue resolved to your satisfaction level?

Yes
No

Q4. Do you access the line and get connected to agents easily?

Yes
No

Q5. How would you rate our service in general?

Very Good
Good
Fair
Not Satisfactory
Poor

Note: If you have any inquiries, please do not hesitate to contact us at reservation@ethiopianairlines.com or you can submit your concerns here

Would you like to leave any comments or suggestions regarding our products and services?

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Help and Contact

Book a Trip

Flight Network

Special Deals

Virtual Tour of our Modern Aircraft

Explore

Top Flights

Destination Deals

ET specials

Essential Information

Baggage Information

Special Needs

Check-in Information

Add-on Services

Services at the Airport

On Board Services

Help and Contact

Customer Survey on Ethiopian Global Customer Interaction Center

Notifications

Notifications

Update on ticket rules to/from Tel Aviv

Search a country

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