Allergy Policy

 At Ethiopian Airlines, we always do the best to accommodate passengers with special allergy needs. However, since our flights are open to the public, we are unable to guarantee an allergen-free environment. If you are allergic or sensitive to products (i.e. food, perfumes, fragrances, etc.) that may be found in an aircraft cabin, please take note of our allergy policy below.

  • Allergen sensitive minors are not allowed to travel unaccompanied.
     
  • Passengers are responsible for carrying any necessary medication or injections (epinephrine auto injectors, EpiPen, etc.) on board to be prepared to take care of themselves in case of an allergic reaction.

  •  Passengers may be required to sign a waiver of liability.
  • Passengers with a severe or hyper-allergy must provide a completed medical information form (MEDIF) to Ethiopian at the time of reservation or at least 48 hours prior to the scheduled departure time to allow adequate time for the form to be approved by Ethiopian Airlines. 
     
  • Passengers with nut allergies are allowed to preboard before other passengers to afford them extra time to wipe their tray tables and seating areas clean.

  • To help customers make appropriate choices based on their dietary requirements, our digital in-flight menu can be viewed prior to the flight.
  • Ethiopian airlines serve gluten‑friendly and low‑lactose meals, as well as meals to suit other medical conditions as a special meal preorder service 48hrs prior to your departure. 
  • Passengers may bring their own meals onboard the aircraft in case they need to be certain of an allergen-free meal. Because of the risk for contamination and limited aircraft facilities, Ethiopian airlines is unable to refrigerate or heat such meals. Meals should be free of strong odor/smell to avoid inconvenience to other customers. Note that Quarantine regulations for some countries require that any food brought onboard by a customer must be consumed or left onboard.

 


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