1. Offers are only available on selected flights operated by the Airline, provided the passenger holds a valid and issued Ethiopian Economy ticket for the corresponding flight.

2. All customers submitting an offer must be of legal age in their country of residence. Passengers who have reached the legal age of majority are considered to have the authority to act on behalf of and bind any person or people named in their offer to the Terms and Conditions of Plus-Grade.

3. Passengers may submit only one offer per flight, corresponding to a ticket purchased and issued under Ethiopian Airlines document number 071. Offers must be made and paid using a credit card. Minimum and maximum upgrade offer values apply.

4. An Offer submitted by a passenger in association with a booking made with the Airline, whether directly with the Airline or through other means, entitles the person or persons named in the offer to be considered for an upgrade, subject to these Terms and Conditions.

5. If multiple passengers are included in the original flight booking, the upgrade offer applies to each passenger. The offered amount will be multiplied by the number of passengers in the booking.

6. The Airline is not obligated to accept any passenger's offer and does not guarantee that any passenger will be upgraded. Acceptance of the offer is entirely at the airline's discretion.

7. A passenger's offer can be accepted by the airline at any time from 24 hours to 3 hours before the scheduled flight departure. Until the offer is accepted, passengers can change or cancel their offer. Once the offer is accepted by the airline, the passenger is legally obligated to pay the amount in the final offer and cannot cancel the upgrade, except in cases outlined in these Terms and Conditions. 8. Ethiopian Airlines' Select Upgrade option is not available for the following bookings.

8. Ethiopian Airlines' Select Upgrade option is not available for the following bookings.

• Redemption tickets

• Free tickets

• Tickets already upgraded using miles

• Multi-flyer tickets

9. If the Airline cancels a flight and re-accommodates you on another flight, your original upgrade offer may be transferred to the new flight, subject to Business Class seat availability. If there are not enough seats to fulfill your accepted upgrade, any amount paid will be refunded to the credit card used for the payment, offset against any compensation due under applicable law. If your booking is transferred to a flight operated by another airline, the Airline cannot guarantee an upgrade. In that case, any amount paid for the upgrade will be refunded to the original credit card, with the same offset rules applying.

10. The Airline may accept your Offer at any time from 24 hours to 3 hours before the scheduled flight departure. If your Offer is accepted, your credit card will be charged the full amount immediately, and the Airline will issue an Upgrade for each passenger included in your original booking. The total amount charged will include all applicable taxes and fees associated with the Upgrade. Once issued, an Upgrade cannot be assigned, transferred, or partially transferred to another person or flight, except as specified here in.

11. Once your Offer has been accepted by the Airline, refunds, transfers, or exchanges will not be permitted, except under the following conditions:

• The flight for which a passenger's Offer was accepted but resulted in not being Upgraded.

• In cases where the Airline re-accommodates a passenger on another flight in the class of service of the original booking prior to the Upgrade.

12. For instant upgrades, voluntary refunds will be issued as a voucher for future use, and date changes are permitted based on the availability of the class of service.

13. Passengers may not be seated in the upgraded class of service due to circumstances caused by the Airline. This includes situations such as a change in the aircraft or a delay in a connecting flight that results in missing the upgraded connection. However, this does not apply if the issue was due to the passenger's actions.

14. If a passenger does not use their Upgrade, a refund will be processed once approved. The amount paid for the Upgrade will be refunded to the payment card used for the purchase. The refund will be offset against any compensation due under applicable legal regulations.

15. If refunds are approved, they will be processed in the currency used for the Upgrade charge. If a foreign exchange rate is necessary to complete the refund in the original currency, a generally accepted prevailing rate will be applied. This rate may be adjusted to account for any conversion and other fees that the Airline may impose. The refunded amount will not exceed the original charge for the Upgrade in the original currency.

16. If a passenger paid for a seat reservation on an originally purchased Ethiopian Economy flight and the Offer is accepted, the amount paid for the seat reservation will not be refunded.

17. The fare conditions of the original ticket purchased by a passenger will remain in effect and applicable even if the Offer is accepted and an Upgrade is received. This includes, but is not limited to, cancellation policies, change fees, and rules regarding the accrual of frequent flyer miles.

18. The Airline does not guarantee specific seat assignments for passengers whose Offers are accepted and who receive an Upgrade.

19. Passengers on the upgraded sector are entitled to an additional free baggage allowance. The amount of free baggage a passenger may carry is determined separately and individually for each flight segment in accordance with the conditions and limitations applicable to the corresponding flight segment.

20. Ethiopian currently operates part of its long-haul fleet with the newly refurbished flatbed business class cabin, while some aircraft still operate with the older version until the refurbishment program is complete. The airline does not guarantee transportation in the newly refurbished business class cabin.

21. If a passenger's Offer is accepted and their credit card is charged for the Offer amount, but the Upgrade is not provided or received, the passenger may apply for a refund within 3 months of the flight departure related to the dispute; provided that the conditions for refunds outlined in these terms and conditions are met. To request a refund, a passenger should present.

• The boarding pass for the flight in question at the time of the refund request

• The email notification confirming that you have been Upgraded

22. The Airline reserves the right to modify or change these Terms and Conditions at any time at its sole discretion. These modifications or changes will not affect the material provisions of the Terms and Conditions or any Offers that have already been accepted.

23. The Airline's failure to exercise any of its rights shall not be interpreted as a waiver or relinquishment of its future rights, and your obligations regarding such future rights will remain in full force and effect.

24. These Terms and Conditions shall be governed by the laws of the Federal Democratic Republic of Ethiopia. Without affecting your rights under mandatory local laws to initiate legal proceedings in other competent courts, you submit to the exclusive jurisdiction of the courts of the Federal Democratic Republic of Ethiopia for the resolution of any disputes arising from or related to these Terms and Conditions.

25. These Terms and Conditions should be read in conjunction with the Airline's Conditions of Carriage and Privacy Policy, which are incorporated into and form part of these Terms and Conditions.

26. Per the D.O.T rule; for payments made in the USA full refund without penalty is permitted if request is made within 24 hours of the payment.