Dear Travel Trade Partners,

Due to our winter operation and early departure schedule, and in an effort to ensure a seamless boarding experience, we are requesting that please arrive at the airport at least 4 hours prior to your scheduled departure with immediate effect

This extra time is crucial due to expected weather conditions, heavy congestion at immigration and security checks. Kindly note, this update is for our check-in procedures for international flights ex-YYZ (ET553).

Please note the following guidelines, effective immediately:

• Check-In Counters Closing Time:

Check-in counters will now close 90 minutes before scheduled departure time (STD). After this time, passengers will not be able to check in or drop luggage, so timely arrival is crucial.

• Security and Boarding Requirements:

Passengers are strongly encouraged to complete check-in and proceed to security as soon as possible to avoid delays and enjoy a smoother journey.

If you need any further assistance, feel free to email/call our support team.

Email: yyzres@ethiopianairlines.com

Tel: +1 416 962.0005 Ext 202/203

Lets find out if you need a visa for your travel destination and if you need one, let us get it done. 

https://ethiopianairlines.click2visas.com/ 

Travelling to the European Union for non-EU nationals

 The Entry/Exit System (EES) will serve as a digital database of the arrival and departure dates of non-EU nationals travelling to the European Union for a short stay (that is for up to 90 days within a period of 180 days). It will also keep records of the travellers’ personal data including photo of the face and fingerprints.

 Travellers’ data will be collected and stored in full compliance with EU data protection rules and rights.

European countries using the EES are:

Austria, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. In Cyprus and Ireland, passports will still be stamped manually.

click here to refer PDF documents and demonstration videos

*All other rules and conditions shall apply as per system rule.

Starting From 27 Oct 2025 - BLR ADD departure time move to 16:100LT

Introducing the “Adey Flower” Lanyard – Supporting Hidden Disabilities with Care and Compassion!

We’re excited to unveil a thoughtful new initiative that reflects our deep commitment to inclusivity and exceptional customer service.

The Adey Flower Lanyard is now available for passengers with hidden disabilities at ADD Bole International Airport and the Addis Ababa Ticket Sales Office. By wearing this special lanyard, travelers will be:

• Gently identified by our staff
• Offered priority assistance in queues
• Supported with care at every customer service touchpoint

This initiative ensures a more dignified, stress-free, and welcoming travel experience for those who need it most.

At Ethiopian Airlines, we believe that everyone deserves to fly with comfort, respect, and confidence.

Together, we’re making travel more inclusive.

Guideline for Thailand Digital Arrival Card Immigration Bureau

This is to kindly bring to your attention on the attached letter from the AOC/Bangkok Airline Operators Committee, which outlines an important update regarding the entry process into Thailand

Starting May 1, 2025, all foreign travelers will be required to submit their arrival details digitally prior to entering Thailand. This new procedure aims to streamline immigration processes and ensure a smoother entry experience for visitors.

Accordingly, all passengers traveling to Thailand must adhere to the following requirements under the Thai Digital Arrival Card ( Guideline for Thailand Digital Arrival Card – Immigration Bureau ), effective from May 1, 2025:

1. Submit Arrival Details: Travelers are required to complete an online form with their arrival information, including flight details, personal information, and travel plans
2. Follow Official Channels: It is important that passengers use the official Thai immigration website or app to submit their arrival details. The portal can be accessed at: https://tdac.immigration.go.th.
3. Prepare for Digital Verification: Travelers should ensure that they secure a digital copy or confirmation of their submission, which must be presented upon arrival in Thailand.
4. The Digital Arrival Card must be completed within three (3) days prior to arrival in Thailand
5. The correct website link to apply for an e-Visa is (https://www.thaievisa.go.th/).
6. Passengers need to ensure to obtain proof of payment of the e-Visa fee, show sufficient funds for their stay, provide a hotel booking, and possess a return ticket.

To protect your health, your family, and the community, the Federal Democratic Republic of Ethiopia Ministry of Health / Ethiopian Public Health Institute / Travlers and Border Health Directorate requires you to complete this form. This information is collected as part of a Cross Border communicable disease control measures. Your information will be held confidential and used only for public health measure purposes.

Medical Information Form (MEDIF)

If you require medical assistance or travel clearance, please complete the Medical Information Form (MEDIF). Our medical team will review your information to assess your fitness to fly and identify any support or special arrangements needed to ensure a safe and comfortable journey. Please enter your booking reference and last name, then complete the form. A confirmation will be sent to your email address. You can check the status of your request using the reference number provided upon submission.

Immigration and Citizenship Services Guideline for Visa on Arrival service for travelers to Addis Ababa, Ethiopia