Delayed, Lost or Damaged Baggage

Report delayed baggage at the airport or online

Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

ET and its agents handle all baggage with diligent care. Nevertheless, damage might happen under certain circumstances. If you believe ET has damaged your checked baggage, please review this page to see how to report your claim.  As a general rule, baggage which qualifies for compensation will be subject to repair or replacement. However, ET will assess the degree, time factors and the depreciation rates of baggage, a different handling other than repair may be offered.

However, ET is not liable for the destruction, loss or damage of any baggage caused by

• Defects in the material of baggage itself or aging after use
• Minor dents, cuts, scratches, scuffs, dents, dirt and stains.
• Protruding parts such as cover/straps/hooks/belts & lock.
• Damage due to over-packing or inadequate packing of baggage. 

If your baggage has not been delivered, you can also report it as delayed online by filling the Lost Baggage Inventory Form (BIF) found i the link below and sending it to your nearest Ethiopian offices at your destination.

Contact Local Ethiopian offices

Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Find out the whereabouts of your baggage online

For lack of local contact or in case of unreasonable delays on your claim, please contact customer relation through Support and Feedback