Ethiopian will apply its own Denied Boarding Compensation scheme on all International flights on the basis of distance flown. However compensation given in MCO will be refunded at a 50% discounted price in cash.

Children between 2 and12 years of age are entitled to 50 % of the above Denied Boarding Compensation Scheme.

EU regulation shall apply for flights departing from Europe. 

Dot rules apply for flights originating from USA.

  • Passengers who have been re-protected on other means shall not be paid with DBC if the delay at point of arrival does not exceed four hours when compared to the original schedule.
  • Carriage is denied for reasons beyond the control of ET he/she is not checked in before or at the latest check in time.
  • The behavior, health condition or immigration status of the passenger as such entitles ET to refuse the passenger.
  • He/she has refused to comply with the lawful instructions of ET
  • He/she has refused to undergo security check
  • Holding ID(Airline staff ticket) ticket or reduced rate ticket.
  • Holding a ticket blacklisted as lost, stolen, fraudulent or otherwise suspicious.

Denied Boarding Compensation (DBC) will be paid to a passenger who: 

  • Has a valid ticket purchased from ET or an agent of ET irrespective of whether the ticket is a document of ET or any other carrier having Interline Agreement with ET.
  • Holds a confirmed and valid booking on that particular ET flight.
  • Has presented himself/herself for check-in for the particular ET flight at the time and place specified by ET (before counter/check-in activity for the particular flight is closed) within the latest check in time or within the stations minimum connecting time (MCT) for connecting passengers and is in possession of the necessary travel documents.
  • You will be re-routed to your final destination at the earliest opportunity or protected on the next Ethiopian flight.
  • The cost of the ticket will be reimbursed without penalty for the part of the journey not made on Ethiopian.
  • Telephone call, refreshment, meal and accommodation will be offered as per the table above.

Volunteer – means a person who has a valid ticket, a confirmed reservation and presented himself/herself for check-in within the required time limit and who responds positively to a call for passengers to surrender their confirmed reservation in exchange for compensation.

Overbooked Flight means a flight where the number of passengers holding confirmed reservation and presented themselves for check-in within the required time limit exceeds the number of available seats on that flight/compartment.

Denied Boarding means refusal to accommodate passengers on a flight although they have valid ticket, a confirmed reservation on that flight and presented themselves for check-in within the required time limit due to an overbooking.

This program will not be availed for passengers if:

  • Passenger did not show up at the airport for check-in (no-show passengers), regardless of there reservation status will not be entitled for this program.
  • Early departure.
  • Delayed flights on domestic services.
  • Delayed flights beyond Ethiopian Airlines control such as:
     
    • Adverse weather conditions
    • Political turmoil at point of the passenger’s origin or destination
    • Safety or Security concerns
    • Industrial disputes
    • Labor and other strikes
    • ATC or/and other airport operational problems beyond ET’s control.

All paying passengers who have checked-in and already accepted for travel on a delayed flight are entitled for the compensation program regardless of their original reservation status and the following will be offered:

  • Snacks and telephone calls will be offered depending on the delayed time.
  • Meal will be offered during normal meal hours.
  • Hotel accommodation may not be extended to local joining resident passengers. However, assistance may be given, if needed, in transportation.

Protection plan shall be made immediately for passengers with connecting flights beyond to their final destination.

Unaccompanied minor shall be rerouted as quickly as possible even on ET flights that are overbooked.

Passenger should not be rerouted via countries for which he/she holds no proper travel documents such as (transit) visa.

Passengers shall be protected to fly to their destinations by the fastest means available.

Delayed flight is any scheduled passenger flight departing or arriving behind its original schedule because of mechanical, operational or other reasons. A delay, cancellation or disruption is beyond Ethiopian Airlines control when it is caused by circumstances such as weather, strike, sudden airport closure or political situation.

  • Schedule change, delay or cancellation, will be advised to all passengers preferably before they departed from home or hotel. If already at the airport they will be advised at the time of check-in or at the gate with apology. Please take care to provide us with accurate contact information.
  • If the delay is extended and accurate information cannot be obtained (due to the nature & cause of the delay), the airline agent will take passengers’ contact and keep them informed about the developments. The information advice could be supported by technology like SMS, updating the information on the web site, etc…
  • Real-time flight information is also available by calling our central reservation office on +251 11 665 6666.
  • For All departing and transit passengers Ethiopian Airlines will send a message free of charge to one of their relatives at the point of stopover or destination.(Please refer delayed/ cancelled flight compensation table)
  • Passengers shall be updated on the situation every 15 minutes staring from 30 minutes before scheduled time of departure.
  • Refreshment shall be given for a delay more than 2 hours. If however, the time of departure is close to breakfast, lunch or dinner time, the service shall be the appropriate meal.

If you meet the date, time and eligibility criteria, you can book the advance purchase fares online.

Currently you can book only Ethiopian airlines flights.

You can make booking for up to three infants (ages 0-23 months) without seat. However, each infant must be accompanied by an adult passenger.

Yes, you can request for your Electronic tickets regardless if you have baggage to check or not.

Currently, online booking service is available for all Ethiopian destinations. 

Please contact Reservation@ethiopianairlines.com for your travel plan on destinations which are not available online.

Although you do not receive a conventional paper ticket, you will receive an itinerary/receipt confirming your booking on your screen. This itinerary/receipt will also be sent to you by email either of which can be printer and used to enter the airport and also for check-in.

E-Ticket is a convenient, fast and safe option to the regular physical paper ticket.

Now no more worries about losing or having the ticket stolen. You can book a confirmed ticket on www.ethiopianairlines.com up to 48 hours prior to departure.

It's convenient: you can buy and print your Electronic Ticket online in your home / office. 

It's safe: the Electronic Ticket cannot be lost or stolen.

It's fast: you no longer have to collect the ticket from our office or rush to the airport to meet ticketing deadlines.

Electronic Ticket is ticket less travel service. It is a way of issuing air tickets electronically which eliminates traditional paper tickets and creates an electronically held record (ticket) of the transaction. This electronic image of the ticket is stored in the Ethiopian Airlines reservation system.

Ethiopian airlines web sales engine allows booking one way and return in 5 simple steps with features such as interactive calendar, low fare option, flexible schedule options etc.

The reservation has to be made online at www.ethiopainairlines.com at least 48 hours before departure.

You will need to pay online through your credit card or can pay in cash at Ethiopian ticket offices.

On purchase, the system will generate your itinerary receipt which is confirmation for your confirmed reservation and e-ticket issuance and display the same on the screen. On it, you will find the key information about your reservation and flights. You will need to print the page and produce it along with valid photo identification in order to enter the airport and for check-in.

Also, an email will be sent to the passengers email address which can also be printed and used to enter the airport and for check-in.

Go directly to the check-in counter. Your boarding pass will be issued against this itinerary receipt and the valid identification

Simply log on to www.ethiopianairlines.com and the online booking feature is available on the home page.

All paying passengers who have checked-in and already accepted for travel on a delayed flight are entitled for the compensation program regardless of their original reservation status and the following will be offered


Yes and No. The number on the temporary member card is only applicable until such time you receive your official ShebaMiles member card if the temporary card number is a six or seven digit number. If the number shown on your temporary card is 11 digit number then the membership number will be retained for the duration of your ShebaMiles membership.

To preserve the security of your ShebaMiles account, both award requests and account enquires must be made by the account holder only. Awards may only be transferred to the following registered immediate family members i.e. spouse, children and parents.

All award travel is subject to availability at the time of booking. Availability can vary according to flight, destination, day of travel and season. Ethiopian Airlines reserves the right to impose limitations and/or embargo periods on award travel.

Unused portions of award travel tickets cannot be recredited to your account and have no resale value. Also, please keep in mind that ticket coupons for award flights involving connecting flights or stopovers must be used in the correct sequence.

Once your selected award travel has been ticketed, it is possible to change for a nominal administration fee. All award travel changes must be notified not later than 48 hours prior to the originally scheduled departure.

There are three Tier levels, Blue, Silver and Gold. Blue Tier membership status is granted when you enroll in the ShebaMiles program and fly 2 sectors or 3000 status miles. You become eligible for Silver Tier membership when you accumulate 25,000 Status Miles or 20 sectors and Gold Tier membership when you accumulate 50,000 Status Miles or 40 sectors within any ShebaMiles calendar year (January 1st -December 31st).

Tier status is indefinite provided you travel the required minimum number of Status Miles or number of sectors every year. Silver Tier: 25,000 Base Miles or 20 sectors, Gold Tier: 50,000 Status Miles or 40 sectors. The Status Miles that are required to achieve a Tier status during the current year should have been deposited in your account during the previous 12 consecutive months that run from January to December. A single Tier status qualification is valid for 12 months beginning January 01 of any year. However, if your Status Miles are sufficient for you to achieve a new Tier during the course of the previous year, you will be upgraded immediately and enjoy the new status for the rest of that year as well as the current year.

The Miles that you earn in any ShebaMiles calendar year, which is from January 1st through December 31st, will remain valid for the months remaining in that year, plus the next 36 months.

Quarterly ShebaMiles statements provide a convenient record of the miles you have flown and the Award Miles you have accrued. If you have redeemed any award miles during the statement period, this will also be indicated, and your Award Miles balance as at the statement date will be shown. ShebaMiles statements are issued quarterly to all members that have taken a flight during the quarter.

Claiming awards is very easy. First, check the award charts to ascertain the number of Award Miles you need to claim free travel. Then check your latest ShebaMiles Statement to confirm that you have accumulated enough Award Miles to redeem them for free travel. If you have enough miles then you can contact the local Ethiopian offices for booking. Your booking will be handled with the customary efficiency of regular reservations. You can access the ShebaMiles pages on the website to check if you have enough miles.

Award Miles will be automatically credited to your ShebaMiles account, provided you remember to quote your membership number when making reservations, and present your membership card when checking in.

It is important however that you retain all original boarding passes, original or copied ticket coupons and electronic ticket receipts until you have verified that the miles earned have been credited to your account. Should any discrepancy arise, you have four months from the original travel date in which to submit your claim.

You are permitted one voluntary stopover enroute to your turn-around destination. For information about eligible cities, please contact the ShebaMiles Help Desk, as part of your award travel planning.

It is important to check your statement carefully to verify that all your Award Miles have been credited. Flights taken shortly prior to the statement date may have yet to be processed, but all other instances should be referred to the ShebaMiles Help Desk.

All paying passengers who have checked-in and already accepted for travel on a delayed flight are entitled for the compensation program regardless of their original reservation status and the following will be offered:

  • Snacks and telephone calls will be offered depending on the delayed time.
  • Meal will be offered during normal meal hours.
  • Hotel accommodation may not be extended to local joining resident passengers. However, assistance may be given, if needed, in transportation.
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