How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Worldwide Contacts

Updates on COVID-19 (Corona Virus)

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Uganda

RESERVATIONS & TICKETING OFFICE
Country:	ARGENTINA
Name of Aviareps Office:	AVIAREPS ARGENTINA
Country Manager:	Denis Ribeiro
Sales Manager:	Lisandro Camino
Reservations & Ticketing:	Vanesa Solis
Operating Hours:	9AM - 6PM
Address:	Carlos Pellegrini 1135, Piso 10
Telefax:	54 11 4326-0362 / 0364
AIRPORT OFFICE (Airport Operational issues only)
Address:	Ezeiza International Airport, Corporate Building AA2000, SUITE 103, CP B1802EZE, Buenos Aires, Argentina (Temporary)
Airport Manager:	Gustavo Armentano
Phone:	+ 54 9 11 6799 1141
Fax:	N/A
Email:	EZEAPT@ethiopianairlines.com EZEATO@ethiopianairlines.com
Working Hours:	Monday to Friday from 17:00hs to 22:00hs.
Baggage Service Email:	EZELL@ethiopianairlines.com
Baggage Service Phone:	+549 11 5426 7777
Baggage Service Working Hours:	Monday, Wednesday and Saturday from 17:00hs to 22:00hs
Check In Counters:	Located at Terminal “A” from 54 to 59, Ezeiza International Airport. Counters open from 18:00hs to 20:30hs.
Emails/Contacts	Passengers- buecto@ethiopianairlines.com Whatsapp 54 9 11 4960 0960 (Monday to Friday 09am-06pm except holidays) Travel agencies- atencion@ethiopianairlines.com Whatsapp 54 9 11 5146 6683 (Monday to Friday 09am-06pm except holidays) Groups: gruposar@ethiopianairlines.com

CARGO OFFICE (Cargo operations only)
Address:	Ezeiza International Airport, Corporate Building AA2000, SUITE 108, CP B1802EZE, Buenos Aires, Argentina
Phone:	+54 11 5480-0157
Fax:	+54 11 4897 4042
	EZECARGO@ETHIOPIANAIRLINES.COM
Working Hours:	Monday To Friday From 09:30hs To 16:30hs (Except National Holidays)

City:	Manama
Address:	Zamil Tower 2, Ground floor, Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain.
Mailing address:	Ethiopian Airlines P.O. Box 1044, Kingdom of Bahrain
E-mail:	Bahgsa2@ethiopianairlines.com
Phone:	(973) 17208504
Fax:	(973) 17210175
Working hours:	Sun - Thu 08:30 - 13:00 & 14.00 - 17:30 Sat – 09:00 – 13.00

Company:	Bahrain International Travel
City:	Bahrain
Address:	Zamil Tower 2, Ground floor,Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain
Mailing Address:	P.O. Box 1044
Phone:	(973) 17 223315
Fax:	(973) 17210175
E-mail:	leisure@Bahraintravel.com.bh

City Ticket Office
City:	Brussels
Address:	J.E.Mommaertslaan 18B – 1831 Diegem
E-mail:	Et.be@kales.com Reservation: Et.be@kales.com; Group Department: etgroups@kales.com Sales: Ilse.dehandschutter@kales.com Area Manager: gemechistj@ethiopianaielines.com
Phone:	+32(0)2/716 00 60 Reservation:+32(0)2/716 00 60 Sales:+32(0)2/716 00 73
Fax:
Working hours:	Mon-Fri 09.00-17.15 / for public 10.00-16.00

City: :	Cotonou
Address:	C/7007 G 28 COCOTIERS COTONOU BENIN Airport Road Avenue In front of Ministry of Industry and Trade Cotonou, Benin.
Phone :	+229 6633 8585 /+229 6702 2183
Fax :	+22921 31 05 70
Email:	COOGSA@ethiopianairlines.com and COOCTO@ethiopianairlines.com jaiw@ethiopianairlines.com - GSA Manager MelatD@ethiopianairlines.com Area Manager
Working hours:	Monday-Friday : 08:00-17:30 ; Saturday: 09:00-13:30;

Airport :	International Airport Cardinal Bernadin Gantin of Benin
Address:	Avenue Jean Paul II ,Cotonou, Benin
Mailing Address:	Ethiopian Airlines, Cotonou Benin, P.O. Box 1051
E-mail:	cooapt@Ethiopianairlines.com
Phone:	229 95 62 81 88

Ticket office address
City:	Gaborone
Adress:	Ethiopian Airline Gaborone Plot 54354 section 9, Unit 1 CBD Central square Telephone Number +2673111631 P.O. Box 60666, Gaborne, Botswana
Ticket Office GBE	GBECTO@ethiopianairlines.com
Sales Manager GBE	GBESM@ethiopianairlines.com
Area Manager	Wondwoseng@ethiopianairlines.com
Reservation Office GBE	GBERES@ethiopianairlines.com

City	Guarulhos
Address	Guarulhos International Airport
Phone:	+55 11 2445 4157+ 55 11 7740 8156
E-Mail:	Grupaxservices@Ethiopianairlines.Com fabiolaP@ethiopianairlines.com

Cargo Office
name:	Hae – Heavyweight
Address:	Av. Dr. Cardoso De Melo, 1460 Sl 63 6º Andar Vila Olímpia - São Paulo-Sp
Phone:	+55 (11) 3881 8735 +55 (11) 7777 6107
E-Mail:	Alyne.Fukuda@Haegroup.Com

General Sales Agent
Country	BRASIL
Country Manager	Denis Ribeiro
Marketing and PR Coordinator	Tomas Penna
Reservations & Ticketing	Gilka Thayse Santos
Operating Hours	09:00 - 18:00 (accessible to the public)
Address	Rua Dr. Rafael de Barros, 210. – 4th Floor PARAÍSO, São Paulo/SP CEP: 04003-041
Phone	55 11 4063 5199
Emails/Contacts	Passengers- saocto@ethiopianairlines.com

GSA
Company:	TAL Aviation Bulgaria Ltd.
Address:	36, Patriarh Evtimii bvd, Sofia 1000, Bulgaria
Phone:	+359 2 981 99 10
Fax	+359 2 981 99 12
Email	sales@talaviation.bg
Working hours	Mon-Fri: 09:00-17:00
Contact person:	Georgi Kabaivanov, Country Manager Bulgaria

City Office
City:	Ouagadougou
Address:	Av. Kwame N'krumah en face de l'Hôtel Palm Beach
Mailing address:	01 BP 4883 Ouagadougou 01 - Immb. Bati, Burkina Faso
E-mail:	OuaApt@Ethiopianairlines.com
Phone:	0022625301024/25, 0022625310550
Fax:	0022625301886
Working hours:	Mon - Fri 08:00 -12:30 (Morning), 15:00 to 18:00 (Afternoon), Sat 08:00Am - 12:30Pm

GSA Office
City:	Ouagadougou
Company:	Euro World Sarl
Mailing address:	Euro World (Burkina Faso) 01 BP 4883 Ouagadougou Kwame N'nkrumah Ouagadougou-Burkina Faso
Phone:	226 5030 1652/1685
Fax:	226 5030 1886
E-mail:	OUARES@ethiopianairlines.com
Working hours:	Mon - Sat 08:00 -19:30 Sun 09:30 -13:30

City:	Bujumbura
Address:	Avenue de la Victoire NBR 09, Bujumbura
Mailing address:	B.P. 573
E-mail:	bjmres@ethiopianairlines.com bjmcto@ethiopianairlines.com
Phone:	(257) 22226038, (257) 22226820
Working hours:	Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 08:00 - 12:00

Airport:	Bujumbura
Address:	Bujumbura International Airport
Phone:	257-22229842
E-mail	allbjmetairportstaff@ethiopianairlines.com

City ticket office:	Douala
Address:	30 Avenue De Gaulle, Bonanjo
Mailing Address	Ethiopian Airlines P.O. Box 1326, Douala
E-mail:	AllDLAETCTOStaffs@ethiopianairlines.com
Phone:	+237233430264/ +237681613378 +237677117729
Fax:	(237) 33 43 01 67
Working hours	Mon - Fri 08:30-17:00 Sat 08:30-12:00

Airport:	Douala International Airport
Phone:	+237 33433730/+237677117729
E-mail	AllDLAETAirportStaff@ethiopianairlines.com

City ticket office:	Yaoundé
Address:	Y building RUE 1755 Nouvelle Route Bastos
Email:	ALLNSIETAirportStaff@ethiopianairlines.com
Phone:	+237 222209268 or +237 222209304 Cell +237678780452
Working hours:	MON to FRI from 08:30 – 17:00 SAT 08:30-12:00
Airport office:	Yaoundé – Nsimalen International airport office
Ethiopian Airlines P.O BOX	3563 Yaoundé
Email:	ALLNSIETAirportStaff@ethiopianairlines.com

Address:	Suite 1912 - 365 Bloor Street East, M4W 3L4, Toronto, Ontario, Canada
Phone:	Reservation Office: +1416 962 0005 EXT : 202/203 Toll free number: 1 800 445 2733
Fax:	+1 416 962 0095
Email:	yyzres@ethiopianairlines.com TingertA@ethiopianairlines.com
Facebook :	https://www.facebook.com/EthiopianAirlinesCanada/
Twitter :	https://twitter.com/FlyEthiopianCAN
Instagram :	https://www.instagram.com/ethiopianairlinescanada/
Working hours:	Mon - Fri: 09:00AM to 05:00PM

Address:	T1 Level 2, Room No. EB 2035/36, Lester B Pearson International Airport, Toronto, Canada
Phone:	+1 905 405 0040/+1 416-996-3384/+1 416-996-5780 Toll-free no: 1 800 445 2733
Fax:	+1905 405 0005
Email:	yyzapt@ethiopianairlines.com
Working hours:	MON/WED...........09:00 A.M TO 05:00 P.M TUE/THU/FRI/SAT/SUN.....07:00 A.M. TO 3:00 P.M

Company	Airline Services International Inc.
Address:	5160 Explorer Drive Unit #4 Mississauga ON L4W 4T7
Phone:	905.629.4522
Fax	905.629.4651
Email:	ops@airlineservices.com

Company:	Blueberry Voyage Tourisme et Services
City:	Bangui
Mailing Address:	AV B.BOGANDA A COTE GRAND CAFE BANGUI
Phone:	00236 7510 6199/ 00236 7256 4287/00236 7220 3030//7288 2960
E-mail:	sales.bgf1@blueberry-travel.com & sales.bgf@blueberry-travel.com

Airport Office
Airport:	Hassan Djamous International Airport,N'djamena.
Phone:	+235 66 99 0303 Mr Ahmat
Email:	ndjaptagents@ethiopianairlines.com Ahmat Mahamat Customer Service Agent Airport: AhmatM@ethiopianairlines.com
Working hours:	Every day (08H00-16H00)

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City Office
City:	Comoros
Company:.	Matembezi Travel & Tourism
Mailing Address:	Itsambouni Moroni
Phone:	00 269 773 04 22/33 04 00 00
Fax:	269 773 00 75
Email	agence.matembezi@comorostelecom.km

City:	Moroni
Country:	Comoros
Address:	MORONI ITSAMBOUNI
Mailing address:	Po box 514 MORONI ITSAMBOUNI
E-mail:	matembezi.agencytravel@yahoo.com
Phone:	+269 773 04 22 Mob: +269 333 04 00
Fax:	NA
Working hours:	08:00-3.30 Mon-Thursday, 08:00-12:00 Friday- Saturday, Sunday/public holidays closed

Airport Office
Airport:	Prince Said Ibrahim International Airport (HAH)
Address:	MORONI- HAHAYA
Phone:	Currently no office due no space available at HAH APT ;
E-mail	NA
Working hours:	H24

City:	Abijan
Address:	Plateau : Avenue Chardy, Immeuble le Paris
Mailing address:	01 BP 5897 Abidjan 01
Phone:	Reservation & Ticketing Office/Refund related calls, all information Landlines: (0025) 2720219332 / 2720215538 / 2720219430
Fax:	(0025) 20219025
E-mail:	Abjres@ethiopianairlines.com
Working hours:	Mon-Fri 08:00-16:00 Sat 09:00-12:00

Airport:	Port –Bouet Aeroport F.H.B.
Address:	01 BP 5897 Abidjan 01
Manager Airport Services – Abidjan:	Passenger
Tel:	(00225) 0505063294/(00225) 0575182592
E-mail:	ABJAPT@ethiopianairlines.com
Working hours:	Monday,Tuesday,Friday :08:00 - 16:00 Thursday& Sunday : 09:00 - 15:00 Wednesday&Saturday: 07:00-13:00
Cargo related	Tal aviation
Tel	(00225) 0778432499/0566004442
Email	ops.abj@talcargo.com

Company:	TAL Aviation CZ sro
City	Prague
Mailing Address:	TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC
Phone:	+420-224 815 374
Fax:	+420-224 815 379
Contact person:	Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia
Email:	Karla.S@tal-aviation.cz ethiopian@tal-aviation.cz
Working hours:	Mon - Fri: 09:00 - 17:30

Company:	TAL Aviation CZ s.r.o.
Address:	V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic
Phone:	+420 224 815 378
Email:	ethiopian@tal-aviation.cz
Working hours:	Mon-Fri: 09:00-17:00
Contact person:	Karla Svobodova, Sales Manager Czech & Slovak Republic

City:	Kinshasa
Address:	30 Juin Blvrd Aforia Immeble 1525,
Mailing address:	P.O.Box 7585, Kinshasha Gombe
E-mail:	fihres@ethiopianairlines.com fihcto@ethiopianairlines.com
Phone:	00243-0817006585 / 810884000 / 998378514
Working hours:	Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30

City:	Kinshasai
Airport:	Ndjili International Airport
E-mail:	FIHAPT@ethiopianairlines.com FIHPAX@ethiopianairlines.com
Phone:	+243817006589
Working hours:	Mon-Sun 0830-1630

City:	Lubumbashi
Airport:	Luano International Airport
Address:	Cocoa House House Ground floor, Kwame Nkrumah Avenue
E-mail:	fbmapt@ethiopianairlines.com
Phone:	(243)812771780/ +243 818 780 779
Working hours:	Vary according to flight schedule

Company:	Alamdar Tour and Travel
Address:	Lubumbashi D.R.Congo
Phone:	+243816546523 and +243817789225
E-mail:	lionelle@jefferytravels.com salman@jefferytravels.com
Working hours:	Mon – Fri 08:00 – 17:00, and Sat 0800-12:30

City:	Goma
Address:	18 Boulevard Kanyamuhanga, central ville-Goma
E-mail:	negusm@ethiopianairlines.com gomsm@ethiopianairlines.com
Phone:	+243 973 487 778 /+243 997 384 447 /+243 896 770 220
Working hours:	Mon-Sat 0830AM-0600PM