Please select a country below to view contact information for your nearest local Ethiopian office
CONTACT OF ANGOLA
AIR PORT
4 de Fvereiro Airport
Address:
Luanda Angola
Phone:
(244)914526675) ,24492410192
E-mail:
AntonioD@ethiopianairlines.com
LADcargo@ethiopianairlines.com
Contact for Argentina
Country: ARGENTINA Name of Aviareps Office: AVIAREPS ARGENTINA Country Manager: Denis Ribeiro Sales Manager: Lisandro Camino Reservations & Ticketing: Vanesa Solis Operating Hours: 9AM - 6PM Address: Carlos Pellegrini 1135, Piso 10 Telefax: 54 11 4326-0362 / 0364 Address: Ezeiza International Airport, Corporate Building AA2000, SUITE 103, CP B1802EZE, Buenos Aires, Argentina (Temporary) Airport Manager: Gustavo Armentano Phone: + 54 9 11 6799 1141 Fax: N/A Email: EZEAPT@ethiopianairlines.com EZEATO@ethiopianairlines.com Working Hours: Monday, Wednesday and Saturday from 16:00hs to 22:00hs. Baggage Service Email: EZELL@ethiopianairlines.com Baggage Service Phone: +549 11 5426 7777 Baggage Service Working Hours: Monday, Wednesday and Saturday from 17:00hs to 22:00hs Check In Counters: Located at Terminal “A” from 54 to 59, Ezeiza International Airport. Counters open from 18:00hs to 20:30hs. Emails/Contacts Passengers- buecto@ethiopianairlines.com
Whatsapp 54 9 11 4960 0960 (Monday to Friday 09am-06pm except holidays)
Travel agencies- atencion@ethiopianairlines.com
Whatsapp 54 9 11 5146 6683 (Monday to Friday 09am-06pm except holidays)
Groups: gruposar@ethiopianairlines.com
Address: Ezeiza International Airport, Corporate Building Phone: +54 11 5480-0157 Fax: +54 11 4897 4042 EZECARGO@ETHIOPIANAIRLINES.COM Working Hours: Monday To Friday From 09:30hs To 16:30hs (Except National Holidays)
Contact for Austria
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
General Sales Agent
Company:
Aviareps Airline Management Service Ges.m.b.H.
Mailing Address:
1020 Vienna, Hedwiggasse 4/1-4 Entrance at the Corner with Helenengasse, 1020 Vienna, Austria
Phone:
+43 720229149
+43 (01)585363030
+43 6649100835 (Cell)
Fax:
+43 (01) 585 36 30-88
Email:
reservationsET.austria@aviareps.com
Working hours:
Mon - Fri, 09:00 - 17:00 hrs (no lunch break)
Contact for Bahrain
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
City Office
City: Manama Address: Zamil Tower 2, Ground floor, Manama Gate , Mailing address: Ethiopian Airlines P.O. Box 1044, Kingdom of Bahrain E-mail: Bahgsa2@ethiopianairlines.com Phone: (973) 17208504 Fax: (973) 17210175 Working hours: Sun - Thu 08:30 - 13:00 & 14.00 - 17:30
GSA
Company: Bahrain International Travel City: Bahrain Address: Zamil Tower 2, Ground floor,Manama Gate , Mailing Address: P.O. Box 1044 Phone: (973) 17 223315 Fax: (973) 17210175 E-mail: leisure@Bahraintravel.com.bh
Contact for Belgium For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Airport Office City: Brussels Address: Brussels Airport, Leopoldlaan, 1930 Zaventem E-mail: brutktdsk@ethiopianairlines.com Phone: +32 27160060/+32 498629261 Working hours: Daily, as from 3 hours prior to departure time till scheduled departure time
Contact for Benin
Call Centre Toll Free Number: +229 62 50 09 79 (24 Hours)
City Ticket Office
General Sales Agent : Afri Wings Express Voyages
Airport Office
Airport :
International Airport Cardinal Bernadin Gantin of Benin
Address:
Avenue Jean Paul II ,Cotonou, Benin
Mailing Address:
Ethiopian Airlines, Cotonou Benin, P.O. Box 1051
E-mail:
cooapt@Ethiopianairlines.com
Phone:
229 95 62 81 88
Contact for Botswana
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
City Ticket Office
City: Gaborone Adress: Ethiopian Airline Gaborone Ticket office address Ticket Office GBE GBECTO@ethiopianairlines.com Sales Manager GBE GBESM@ethiopianairlines.com Area Manager Wondwoseng@ethiopianairlines.com Reservation Office GBE GBERES@ethiopianairlines.com
City Guarulhos Address Guarulhos International Airport Phone: +55 11 2445 4157+ 55 11 7740 8156 E-Mail: Grupaxservices@Ethiopianairlines.Com fabiolaP@ethiopianairlines.com
Cargo Office name: Hae – Heavyweight Address: Av. Dr. Cardoso De Melo, 1460 Sl 63 6º Andar Vila Olímpia - São Paulo-Sp Phone: +55 (11) 3881 8735 +55 (11) 7777 6107 E-Mail: Alyne.Fukuda@Haegroup.Com
General Sales Agent Country BRASIL Country Manager Denis Ribeiro Marketing and PR Coordinator Tomas Penna Reservations & Ticketing Gilka Thayse Santos Operating Hours 09:00 - 18:00 (accessible to the public) Address Rua Dr. Rafael de Barros, 210. – 4th Floor PARAÍSO, São Paulo/SP CEP: 04003-041 Phone 55 11 4063 5199 Emails/Contacts Travel agencies- atendimento@ethiopianairlines.com saocto@ethiopianairlines.com
Whatsapp 55 21 999013559 (Monday to Friday 09am-06pm except holidays)
Contact for Bulgaria
GSA
Company:
TAL Aviation Bulgaria Ltd.
Address:
36, Patriarh Evtimii bvd, Sofia 1000, Bulgaria
Phone:
+359 2 981 99 10
Fax
+359 2 981 99 12
Email
sales@talaviation.bg
Working hours
Mon-Fri: 09:00-17:00
Contact person:
Georgi Kabaivanov, Country Manager Bulgaria
Contact for Burkina Faso
City Office
City:
Ouagadougou
Address:
Av. Kwame N'krumah en face de l'Hôtel Palm Beach
Mailing address:
01 BP 4883 Ouagadougou 01 - Immb. Bati, Burkina Faso
E-mail:
OuaApt@Ethiopianairlines.com
Phone:
0022625301024/25, 0022625310550
Fax:
0022625301886
Working hours:
Mon - Fri 08:00 -12:30 (Morning),
GSA Office
City:
Ouagadougou
Company:
Euro World Sarl
Mailing address:
Euro World (Burkina Faso) 01 BP 4883 Ouagadougou
Phone:
226 5030 1652/1685
Fax:
226 5030 1886
E-mail:
OUARES@ethiopianairlines.com
Working hours:
Mon - Sat 08:00 -19:30
Contact for Burundi
City Office
City:
Bujumbura
Address:
Avenue de la Victoire NBR 09, Bujumbura
Mailing address:
B.P. 573
E-mail:
bjmres@ethiopianairlines.com
Phone:
(257) 22226038, (257) 22226820
Working hours:
Mon - Fri Morning 08:00 - 12:00
Airport Office
Airport:
Bujumbura
Address:
Bujumbura International Airport
Phone:
257-22229842
E-mail
allbjmetairportstaff@ethiopianairlines.com
City Office
City:
Bujumbura
Address:
Avenue de la Victoire NBR 09, Bujumbura
Mailing address:
B.P. 573
E-mail:
bjmres@ethiopianairlines.com
Phone:
(257) 22226038, (257) 22226820
Working hours:
Mon - Fri Morning 08:00 - 12:00
Airport Office
Airport:
Bujumbura
Address:
Bujumbura International Airport
Phone:
257-22229842
E-mail
allbjmetairportstaff@ethiopianairlines.com
Contact for Cameroon
City ticket office: Douala Address: 30 Avenue De Gaulle, Bonanjo Mailing Address Ethiopian Airlines P.O. Box 1326, Douala E-mail: Phone: +237233430264/ +237681613378 +237677117729 Fax: (237) 33 43 01 67 Working hours Mon - Fri 08:30-17:00
Airport Office
Airport: Douala International Airport Phone: +237 33433730/+237677117729 E-mail AllDLAETAirportStaff@ethiopianairlines.com
City Ticket Office
City ticket office: Yaoundé Address: Y building RUE 1755 Nouvelle Route Bastos Email: ALLNSIETAirportStaff@ethiopianairlines.com Phone: +237 222209268 or +237 222209304 Cell +237678780452 Working hours: MON to FRI from 08:30 – 17:00 Airport office: Yaoundé – Nsimalen International airport office Ethiopian Airlines P.O BOX 3563 Yaoundé Email: ALLNSIETAirportStaff@ethiopianairlines.com
Contact for Canada
Airport office
Address:
T1 Level 2, Room No. EB 2035/36, Lester B
Phone:
+1 905 405 0040/+1 416-996-3384/+1 416-996-5780
Fax:
+1905 405 0005
Email:
yyzapt@ethiopianairlines.com
Working hours:
MON/WED...........09:00 A.M TO 05:00 P.M
General Sales Agent - for cargo related issues only
Company
Airline Services International Inc.
Address:
5160 Explorer Drive Unit #4 Mississauga ON L4W 4T7
Phone:
905.629.4522
Fax
905.629.4651
Email:
ops@airlineservices.com
Contact for Central African Republic
Contact for Chad
City Office
City:
N' Djamena
Country:
Chad (Republic of)
Address:
Ethiopian Airlines, Chad, NDJ, Avenue Ndjamena, 66 Avenue Charles de Gaulle
E-mail:
Reservation: ndjres@ethiopianairlines.com Gizachewm@ethiopianairlines.com
Phone:
Reservation: 23566254531 Mrs Felicite
Reservation:23566207271 Mr Abdine
Reservation: 23566240161 Mr Abbo
Area Manage: 23566896226 Mr Gizachew Melese
Working hours:
Monday-Thursday 08 am - 03:30 pm,Friday - Saturday 08 am -12:30 pm
Contact for China
24-hour China Call Center
Tel: +86 4008 071 787 (Mandarin, Cantonese)
+86 4001 589 689 (English)
Email: Callcenter@ethiopianairlines.com.cn
WeChat: feimallchina
Beijing Office
Tel: +86 010-65050315
Email: etbjscto@ethiopianairlines.com.cn
Address: Room 704, SK Tower, A6 Jianguomenwai Avenue, Chaoyang District, Beijing 100022, China
Beijing Airport Office
Tel: +86 15011555744
Email: etbjsapt@ethiopianairlines.com.cn
Address: Room 12, 1st Floor, Hilton Hotel, Beijing Capital Airport, No.2 Sanjing Road, Shunyi District, Beijing 101312, China
Beijing Cargo Office
Tel: +86 010-53269318
Email: etpek@megacap.com.cn
Address: Room613,Plaza G, HangCheng Building, No.2, JinSui Road, ShunYi District, Beijing, China
Shanghai Office
Tel: +86 021-60509685
Email: etshacto@ethiopianairlines.com.cn
Address: Room 2110, 21 Floor, Xianlesi Plaza, 388 Nanjing West Road, Huangpu District, Shanghai 200003, China
Shanghai Airport Office
Tel: +86 021-68339885 / +86 18117315785
Email: etshaapt@ethiopianairlines.com.cn
Address: Room 2-B1-M10, Terminal2, Pudong Airport, Shanghai, China
Shanghai Cargo Office
Tel: +86 021- 68356536
Email: etpvg@megacap.com.cn
Address: Room 325A, No. 168 Suhang Road, Pudong International Airport, Shanghai, China
Guangzhou Office
Tel: +86 020-87621101
Email: etcancto@ethiopianairlines.com.cn
Address: Room 502, 5th Floor, Guangdong International Building Podium, Yuexiu District Central City Road 339, Guangzhou 510030, China
Guangzhou Airport Office
Tel: +86 020-3654 6729 / +86 152 1881 8729
Email: etcanapt@ethiopianairlines.com.cn
Address: Room W108, Pullman Hotel, Baiyun International Airport, Guangzhou
Guangzhou Cargo Office
Tel: +86 020-36066253 / +86 020-36069230etcan@sino-eth.com
Address: Shibao Office, 3rd Floor, No.38 Helong 8th Road, Taicheng Village, Renhe Town, Baiyun District, Guangzhou, China
Chengdu Office
Tel: +86 028-85505765
Email: etctucto@ethiopianairlines.com.cn
Address: Room 1505, POLY CENTER North Tower, NO.7 Lingshiguan Road, Wuhou District, Chengdu 610000, China
Chengdu Airport Office
Tel: +86 028-85207375/6, 17313074537
Email: ctuapt@ethiopianairlines.com
Address: Room L350, 1st Floor, Terminal 1, Chengdu Shuangliu International Airport
Chengdu Cargo Office
Tel: +86-028- 85505765/+86-13922189935
Email: jamesx@megacap.aero
Address: Room # 1505, 15th Floor North Tower, Poly Center, No. 7 Lingshiguan Road, Chengdu, China
Contact for the Comoros
GSA
City:
Comoros
Company:.
Matembezi Travel & Tourism
Mailing Address:
Itsambouni Moroni
Phone:
00 269 773 04 22/33 04 00 00
Fax:
269 773 00 75
Email
agence.matembezi@comorostelecom.km
City Office
City:
Moroni
Country:
Comoros
Address:
MORONI ITSAMBOUNI
Mailing address:
Po box 514 MORONI ITSAMBOUNI
E-mail:
matembezi.agencytravel@yahoo.com
Phone:
+269 773 04 22 Mob: +269 333 04 00
Fax:
NA
Working hours:
08:00-3.30 Mon-Thursday, 08:00-12:00 Friday- Saturday, Sunday/public holidays closed
Airport Office
Airport:
Prince Said Ibrahim International Airport (HAH)
Address:
MORONI- HAHAYA
Phone:
Currently no office due no space available at HAH APT ;
E-mail
NA
Working hours:
H24
City Office
City:
Abijan
Address:
Plateau : Avenue Chardy, Immeuble le Paris
Mailing address:
01 BP 5897 Abidjan 01
Phone:
Reservation & Ticketing Office/Refund related calls, all information
Landlines: (0025) 2720219332 / 2720215538 / 2720219430
Fax:
(0025) 20219025
E-mail:
Abjres@ethiopianairlines.com
Working hours:
Mon-Fri 08:00-16:00
24/7 throughout the year: Our Call Center with +251 116 179 900
Sales related: (00225) 0556445596
In case of emergency: Area Manager:
Mob: (00225) 0505061583
Airport Office
Airport:
Port –Bouet Aeroport F.H.B.
Address:
01 BP 5897 Abidjan 01
Manager Airport Services – Abidjan:
Passenger
Tel:
(00225) 0505063294/(00225) 0575182592
E-mail:
ABJAPT@ethiopianairlines.com
Working hours:
Monday,Tuesday,Friday :08:00 - 16:00
Thursday& Sunday : 09:00 - 15:00
Wednesday&Saturday: 07:00-13:00
Cargo related
Tal aviation
Tel
(00225) 0778432499/0566004442
Email
ops.abj@talcargo.com
Contact for Czech Republic
Company:
TAL Aviation CZ sro
City
Prague
Mailing Address:
TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC
Phone:
+420-224 815 374
Fax:
+420-224 815 379
Contact person:
Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia
Email:
Karla.S@tal-aviation.cz
Working hours:
Mon - Fri: 09:00 - 17:30
General Sales Agent
Company : TAL Aviation CZ s.r.o.
Address : V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic
Phone : +420 224 815 378
Email :ethiopian@tal-aviation.cz
Working hours : Mon-Fri: 09:00-17:00
Contact person : Karla Svobodova, Sales Manager Czech & Slovak Republic
Contact for Democratic Republic of the Congo
City Office
City:
Kinshasa
Address:
30 Juin Blvrd Aforia Immeble 1525,
Mailing address:
P.O.Box 7585, Kinshasha Gombe
E-mail:
fihres@ethiopianairlines.com
Phone:
00243-0817006585 / 810884000 / 998378514
Working hours:
Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
Airport Office
City:
Kinshasai
Airport:
Ndjili International Airport
E-mail:
FIHAPT@ethiopianairlines.com
Phone:
+243817006589
Working hours:
Mon-Sun 0830-1630
Airport Office
City:
Lubumbashi
Airport:
Luano International Airport
Address:
Cocoa House House Ground floor, Kwame Nkrumah Avenue
E-mail:
fbmapt@ethiopianairlines.com
Phone:
(243)812771780/ +243 818 780 779
Working hours:
Vary according to flight schedule
General Sales Agent (GSA)
Company:
Alamdar Tour and Travel
Address:
Lubumbashi D.R.Congo
Phone:
+243816546523 and +243817789225
E-mail:
lionelle@jefferytravels.com
Working hours:
Mon – Fri 08:00 – 17:00, and Sat 0800-12:30
General Sales Agent (GSA)
Company:
Alamdar Tour and Travel
Address:
Kisangani D.R.Congo
Phone:
+243814547062
E-mail:
Sales-fki1@jefferytravels.com
Working hours:
Mon – Fri 08:00 – 17:00, and Sat 0800-12:30
CITY OFFICE
AIRPORT OFFICE
Contact for Djibouti
Airport Office
City: Djibouti Country: Republic of Djibouti Address: Djibouti International Airport, Ambouli Boulevard de Gaulle Street, Rue de ARTA Mail address: P.O.Box 90 Phone: Mobile: +25377463068 (Area Manager) E-mail: solomonyb@ethiopianairlines.com
General Sales Agent
Company: Globe Travel City: Djibouti Mailing address: Bld Administrateur Bernard Djibouti P.O. Box 1181 Phone: 0025321351007 Fax: 00253 21354888 Email: globe_ethiopianair@intnet.dj
Contact for Egypt
City Office
City:
Cairo
Country:
Egypt (Arab Republic of)
Address:
Ethiopian Airlines, 69 Abdelhamid Badawi street , Concord el salaam Hotel
Phone:
(202) 2180 0935, 2180 0936, 2180 0937, 2180 0392
Fax:
(00 2 02) 21800934
E-mail:
caires@ethiopianairlines.com
Working hours:
08:30-15:30 Saturday-Thursday
Airport Office
Airport:
Cairo International Airport
Address:
Cairo International Airport (Terminal 3)
Phone:
Passenger: (00 202)2265 4398 Cargo: (00 202) 22672910-24150959
Fax:
(00 202) 26214934
E-mail
CaiApt@ethiopianairlines.com
Contact for Equatorial Guinea
Airport Office
Airport:
Malabo International Airport
Address:
Malabo
Tel:
E-mail:
Working hours:
Operational
Contact for Eritrea
City Office
Airport Office
Contact for Ethiopia
Global Call Center City: Addis Ababa Country: Ethiopia Address: Ethiopian Airlines Head Office Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 116 179 900 (6787 to be used within Ethiopia) Working hours: : 24/7 throughout the year
CENTRAL Ticket office
City: Addis Ababa Country: Ethiopia Address: Churchill Road, Around Ethiopian National Theatre Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 115 154036 Working hours: Monday to Friday From 8:00 AM to 6:00 PM
City: Addis Ababa Country: Ethiopia Address: Inside Hilton Hotel Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 115 511540 Working hours: Monday to Friday From 8:00 AM to 6:00 PM
Saturday From 8:00 AM to 5:00 PM
It is closed on Sundays and public holidays.
Closed on Sundays and public holidays.
SKY Light Ticket office
City: Addis Ababa Country: Ethiopia Address: Inside Sky Light Hotel Mailing address: P.O. Box 1755, Addis Ababa Phone: Working hours: Monday to Friday From 8:00 AM to 6:00 PM
Saturday From 8:00 AM to 5:00 PM
Bole Ticket Office
City: Addis Ababa Country: Ethiopia Address: Bole, inside Airport Building Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 11 637030 Working hours: Monday to Friday From 8:00 AM to 5:00 PM
It is closed on Saturdays, Sundays, and public holidays.
Degol Ticket Office
City: Addis Ababa Country: Ethiopia Address: Piazza, Degol Square Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 111267965 Working hours: Monday to Friday From 8:00 AM to 5:00 PM
It is closed on Saturdays, Sundays,
and public
African Union Ticket office
City: Addis Ababa Country: Ethiopia Address: Inside Africa Union Mailing address: P.O. Box 1755, Addis Ababa Phone: +251115157368 Working hours: Monday to Friday From 8:00 AM to 5:00 PM
Airport Ticket Offices
Airport: Bole International City: Addis Ababa Country: Ethiopia Address: Bole International Airport Mailing address: P.O. Box 1755, Addis Ababa Phone: +251115178320/455 Working hours: MONDAY TO SUNDAY From 6፡00AM to O 01፡45AM
Customer Relations Please contact customer relation through: Support and Feedback Baggage Service +251 11 5178306/+251-11-6650304 Airport check in counter 251-11- 5178455/955
Contact for Finland
GSA for Passenger
City:
Helsinki
Mailing
Ethiopian Airlines c/o Aviareps, PL34, 00331 Helsinki, Finland
E-mail:
ETres.Finland@aviareps.com – ReservationsETsales.Finland@aviareps.com – Sales
Phone:
+35(0)8 - 942 454 705 – Reservations
Working Mon-Fri:0900-1700
General Sales Agent - Cargo only
City
Helsinki
Company:
Kales Airline Services Oy
Mailing Address:
Perintötie 2 D, FI-01510 Vantaa, Finland
Phone:
+358 9 8700 350
Fax:
+358 9 8700 3515
Email:
kenneth.andersson@kales.com
Working hours:
Mon - Fri 09:00 - 17:00
Contact for France
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
resa.ethiopianairlines@apg-ga.com
For delayed luggage upon arrival at Paris
Phone: +33 1 48 16 04 08 / 09 or +33 1 74 37 04 80 Web: http://www.worldtracer.aero/filedsp/et.htm
Airport Office
Airport: Roissy Charles de Gaulle (CDG) - Terminal 2A Mailing Address: CP 30237 Tremblay-en-France - 95742 Roissy CDG cedex - France E-mail: parapt@ethiopianairlines.com
General Sales Agent (Passenger)
City: Paris Company: Air Promotion Group (APG) Mailing Address: 66, Avenue des Champs-Elysées (Building E - 2nd floor) - 75008 Phone: 0825 826 135 Fax: +33 153 771305 E-mail: resa.ethiopianairlines@apg-ga.com Working hours: Mon - Fri 09:00 - 17:30 (ticketing desk)
General Sales Agent (Cargo)
Company: ATC AVIATION SA Address: ATC Aviation Services SA BP 13 526 Phone: +33 1 7003 8052 / 53 / 54 Fax: +33 1 7003 8050 E-mail: ethiopian.fr@atc-aviation.com
Airport Office
General Sales Agent (Passenger) City: Marseille Company: Air Promotion Group (APG) Mailing Address: 8 Boulevard de Dunkerque – 13002 Marseille Phone: +33 4 20 10 56 40 E-mail: resamrs@apg-ga.com Working hours: Mon - Fri 09:30 - 12:30 / 13:30 - 17:30
Contact for Gabon
City Office
City:
Libreville
Address:
Glass - London, parcelle no 176
Mailing address:
P.O. Box 12802 Libreville, Gabon
E-mail:
AmareB@ethiopianairlines.com
Phone:
City office: 00241 05931660, 0024101741315
Working hours:
Mon - Fri 08:00-15:30,
Airport Office
Airport:
Leon Mba International Airport
Address:
Terminal Building, 1/F
Mailing address:
P.O. Box 12802 Libreville, Gabon.; Office No. 144
Phone:
Airport Senior Agent:00241 05316666; Customer Service Officer
E-mail:
LBVAgent@ethiopianairlines.com;
Working hours:
Mon - Fri 08:00-15:30,
Contact for Germany
Global Call Centre
0800 0006062
24 hours all year round
City:
Frankfurt, Germany
City Ticket Office:
General Sales Agent (Aviareps AG)
Address:
Kaiserstrasse 77 60329 Frankfurt/Main Germany
Phone:
Reservation
+49 (0) 69-770 673 052
Sales
+49 (0) 69 770 673 053
Fax:
+49 (0) 69 770 673 028
Email
Reservation
ReservationsET.Germany@aviareps.com
Sales
salesET.Germany@aviareps.com
Google Map Location:-
https://goo.gl/maps/CXioWGGHSZ42
Working Hours
Mon-Fri 09:00AM – 06:00PM
Airport Office
Office at the Airport
Address:
Terminal 1, Hall B Counter 526 Frankfurt Airport
Phone:
Airport Manager
(+49 (0)6969769790)
Fax:
+49-(0)69691945
Email:
FRAAPT@ethiopianairlines.com
Working Hours
Daily
06:00PM to
09:00PM
Cargo:
Address:
Cargo City Süd, Geb. 641; 60549 Frankfurt /Germany
Phone:
+49 69 69805347
Fax:
+49 69 698053 20
Email:
ethiopian.de@atc-aviation.com
Working Hours
Mon-Fri 09:00AM – 06:00PM
Head Office
Address: Bole Road, Ethiopian Airlines Head Office
Tel:
+251-116-656666
Mailing Address
P.O. Box 1755, Addis Ababa
Website:
www.ethiopianholidays.com
Working hours
24/7 throughout the year
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise building first floor
Addis Ababa, Ethiopia
For information and services regarding medical packages, please contact ET Medical Travel
Address: Bole, Ethiopian Airlines Head Office
Addis Ababa, Ethiopia
Contact for Ghana
City Office
City:
Accra
Address:
Cocoa House Ground floor, Kwame Nkrumah Avenue
Mailing address:
GP 3600 Accra Ghana
E-mail:
Area Manager’s: YemisrachAl@Ethiopianairlines.Com (Yemesrach Alemayehu) or
Phone:
+233302664858
Fax:
(233-302) 673968
Working hours:
Mon - Fri Morning 08:00 - 12:00
Airport Office
Airport:
Kotoka International
Address:
Kotoka International Airport
Phone:
+233 24 242 6303
E-mail
accapt@ethiopianairlines.com
Working hours:
Mon - Fri 08:00-12:00 [APT Office hours subject to the seasonal flight schedule]
Reservation Office:
Ethiopian Airlines| c/o Gold Star Aviation
34, Filellinon st. & Amalias Ave.|105 58 Athens - Greece
Tel: +30 210 32 46 706, Fax: +30 210 3225 169
ethiopian@goldstar.gr , http://www.goldstar.gr/
Airport:
Swissport Greece Ground Handling Services
Main Terminal Building , GR-19019
Athens International Airport – Spata-Greece
Email :sph.dsm.pax@swissport.gr
Tel: (+30) 210 35 31 061
Mob: (+30)693 692 4104
Contact for Hong Kong, China
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free HKG:
+852 3008 3642(24 hours all year round )
City Office
City:
Hong Kong
Country:
Hong Kong Special Administrative Region , HK-SAR (PRC)
Address:
Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Mailing address:
Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Phone:
+852 2117 0233/3968 9035
Fax:
+852 2117 1811
E-mail:
hkgres@ethiopianairlines.com
Working hours:
Mon - Fri 09:00 - 12:45 / 14:00-17:45
Facebook:
https://www.Facebook.com/EthiopianAirlinesHK/
Airport Office
Airport:
Hong Kong
Mailing address:
Unit 5, S019 Level 5 , Passenger Terminal Building 1 Cheong Hong Road ,
Phone:
+852 3150 8122
Fax:
+852 3150 8125
E-mail:
hkgapt@ethiopianairlines.com
ETHIOPIAN AIRLINES (14000011)
Ticket Office
104 Windfall, Sahar Plaza Complex, Andheri Kurla Road Chakala,
Andheri East, Mumbai 400 059
Email:bomres@ethiopianairlines.com
TEL: 68460904
Res: Toll-Free 000 8000 401 687
Accounts: 68460902
Sales: 68460903
Admin: 68460901
Mumbai Airport Office ETHIOPIAN AIRLINES (14000125)
E8 – 3060 Level 3
Chhatrapati Shivaji International Airport New
Terminal 2B, Sahar Road, Andheri East
Mumbai 400 099
Tel: 66859410 or 66859411 Fax: 66859412
Operations Mobile: 9920293931
Email: narendrak@ethiopianairlines.com
Mumbai Cargo Office ETHIOPIAN AIRLINES
New Heavy Import Warehouse, 2nd Floor
Sahar Cargo Complex
Sahar, Andheri East
Mumbai 400 099
Tel: 26828415 or 26828416 Fax: 26828417
Email: bomcgo@ethiopianairlines.com
Delhi Airport Office ETHIOPIAN AIRLINES
Room no -7,Ground level-IV,TerminalIII,IGI Airport
New Delhi 110 037
Tel: 49638656 /657 /658 Fax :49638656 ;Duty Manager -9811412414
Email: Delapt@ethiopianairlines.com
Cargo :25653739/40 : E-mai:Delcgo@ethiopianairlines.com
BENZY HOLIDAYS PVT LTD (OVQ 14389141)
101 Crystal Arcade,Nr BSNL Telephone Exchange, C. G. Road,
Navrangpura, Ahmedabad -380006.
Phone: (079) 26403525.
E-mail: accounts.amd@benzyethiopian.com
Executive Director……Iqbal Mody 09923798441 iqbalmody@benzyholidays.co.in
Sales Executive…….… Kaushik Mehta 09510744555 sales@benzyethiopian.com
CSA & Accounts…….Juber Shaikh 07926403525 accounts.amd@benzyethiopian.com
Contact number to be displayed on ET website……………+9107926403525
Explore Himalaya Travel Inc.
209A First Floor, Chhaya Center
Bhagbanbahal, Amrit Marg, Thamel
Kathmandu Zip: 44600
Ph: 9771 4418100, 4418400 Email: et@explorehimalaya.com
Reservation Officer: Mr. Bharat Puri
Travel Consultants: Mr. Ratindra Singh
President: Mr. Suman Pandey Mobile: 00977 9851020294
Email: suman@explorehimalaya.com
LEONARD TRAVELS PVT LTD (WJX 14383423)
Tej House 1st floor, 5 Mahatma Gandhi Road
Pune 411 001
Tel: (020) 41227999
Ethiopian Airlines Reservation : 9325066588
Manager: Rajee Shil – +91 020 412266999
Email:info@leonardtravels.com /et@leonardtravels.com /info@leonardtravels.com
Managing Director – Mrs Kajal Bhojwani : 9881256661 email:kajal@leonardtravels.com
Director- 9860401352 – Mr Karan Bhojwani : 9860401352 email karann.b@leonardtravels.com
RHYTHM TOURS & TRAVELS LTD
Address ET Passenger Office :
RM Center, 5th Floor, 101 Gulshan Avenue
Dhaka-1212, Bangladesh
Phone: +880 2 58814757
Shohag Hossain, Managing Director
Mob:+8801746786356, shohag@rhythmgroupbd.com
Manzur Jalil, Gen Mgr +8801844241444 mmjalil@rhythmgroupbd.com
Rafiqul Islam, Asst Mgr + 8801844241426 rafiq@rhythmgroupbd.com
Hares, Accounts Office + 8801844241427 hares@rhythmgroupbd.com
Address ET CAGO OFFICE:
House: 28. Road: 01, Sector: 06, Uttara
Dhaka-1230, Bangladesh
Phone: +880 2 58957519
Mr. DEDARUL ALAM (DEDAR Executive Director
dedar@rhythmgroupbd.com Phone: +8801894877361
SL NAME POSITION CONTACT DETAILS 1 REZAUR RASHED Manager +8801886997777reza@rhythmgroupbd.com 2 OMAR FARUK Asst. Manager +8801844241410et.ops@rhythmgroupbd.com 3 JOHURA KHATOON Accounts Officer +8801715863323
VMS AVIATION AIR SERVICES (PVT) LTD (UBN 07300171)
No 91, 2nd Floor, Galle Road
Colombo 04
SRI LANKA
TELEPHONE 0094117550714/5
FAX 0094 11 2580737
E-Mail: ethiopiancmb@vmsaviation.com
Chairman & Managing Director: Mr.A.Vigneswaran
E-Mail: vikky@vmsaviation. com
Contact: 0094777752328
Supervisor: Mr. S.Vinoth
E-Mail : vinoth@vmsaviation.com
Contact: 0094779634809
SHARAF CARGO PVT LTD (Cargo)
Address:
Second Floor, ACME Center, Opp.Vadial House Sales Manager: Name: Mr. Dharmesh PanchalLandline number :+91 79 66226608 Cell: +91 9898060627 Email: panchal@in.sharafcargo.com Sales Executive: Mr. Yogiraj BarotLandline number :+91 79 66226623 Cell: +91 8347471502E-mail: Yogiraj.barot@in.sharafcargo.com Vice President: Mr Venkatesh IyerCell: +91 9870018368Email: venkatesh.iyer@in.sharafcargo.com
STIC TRAVEL GROUP
Delhi
STIC GSA Services Pvt. Ltd. (RZQ 14381496)
Alps Building, 1st floor
56 Janpath, New Delhi – 110001
Fax: (011) 23329235
Telephones: (011) 23312304 / 23320845
Contact:
Mr Kirubel Shitahun: Mob: 09811139111 Email: KirubelS@ethiopianairlines.com
Mr Sandeep Kumar Meena: Mob 9910061099, sandeep.meena@sticgroup.com
Mr Saurabh Anand: Mob 9899794797, etsales.del@sticgroup.com
Ms Kalpana Kuchroo: 8510969300 , etreservation.del@sticgroup.com /kalpana.ganju@sticgroup.com
Ms. Honey Thakur: Mob 9899130314, honey.thalur@sticgroup.com
H yderabad
STIC GSA Services Pvt. Ltd. (WKG 14000114)
No 3-5-874/A, Ground floor, Vipanchi Estate,
Hyderguda, Hyderabad – 500029, Andhra Pradesh
Ms. Swethana Neelam, Mob 9391138302
E-Mail: etreservation.hyd@sticgroup.com
Tel: (040) 66618755 / 23231451 / 23210131
Fax: (040) 66612966
Bengaluru
STIC GSA Services Pvt. Ltd. (WIG 14000243)
Ethiopian Airlines (Dedicated office)
Ethiopian Airlines
Unit NO.001, Consulate-1,
No. 1, Richmond Road
Bengaluru -560025
Phone Number:- 080 -43587950
E mail etreservation.blr@sticgroup.com
Ms. Talath Nasreen Mobile – 9945013495
Email: talath.nasreen@sticgroup.com
Fax: (080) 22202409
Kolkata
STIC GSA Services Pvt. Ltd. (WHQ 14000151)
“Gooptu Villa” 6/1A, Middleton Street,
Kolkata - 700071 (West Bengal)
Phone: +91-33-22892991
E-mail: etreservation.ccu@sticgroup.com
Mr. Biplab Chatterjee, Asst. Manager – Sales, Mobile: 8981064879; biplab.chatterjee@sticgroup.com
Chennai
STIC GSA Services Pvt. Ltd (WER 14000136)
Ethiopian Airlines (Dedicated Office )
Temple Tower,672 Anna Salai, Nandanam,
Chennai- 600035
Phone Number-044-24330098/24330211/24351829/24330659
Email: etreservation.maa@sticgroup.com
Mr.Srinivasan Jayaseelan,Regional Manager Sales,Mobile 9677762212
Email :srini.jayaseelan@sticgroup.com
Ms Selamawit Hagos Traffic & Sales Manager, Mobile 8925471116
Email : selamawith@ethiopianairlines.com
Jalandhar
STIC GSA Services Pvt. Ltd.
2nd floor, 301 Alfa Estate Building – 39,
G.T. Road, Jalandhar – 144001, Punjab
Contact: Mr. Amit Sharma-Mobile 9815024589; amit.sharma@sticgroup.com
Tel: (0181) 2232056/58
Fax: (0181) 2230961
Email: jalandhar@sticgroup.com
Contact: Ms. Sajitha Menon, Mob. No. 9986019105
E mail id- sajitha.menon@sticgroup.com
Mr.Vinod Kumar, Mgr Sales , Mobile- 9886618762
Email: vinod.sharma@sticgroup.com
STIC GSA Services Pvt. Ltd.
Corporate Office Only
STIC Travel Group
2nd Floor, Tower C, Cyber Greens
DLF Phase III
Gurgaon, Haryana 122 002
Tel: 0124 4595300
Email: info@sticgroup.com
Chairman of STIC TRAVEL GROUP
Mr. Subhash Goyal
Mobile: 9810016061
Email: sg@sticgroup.com
Ms. Anju Wariah- Director Group Business Development
Mobile – 9886428326
E-mail: anju.wariah@sticgroup.com
Ms. K.M.Nisha- Sr. Manager-HR
Mobile: 09899996933
E-mail: nisha.m@sticgroup.com
Administration:-
Ms. Sobha.PH
Mobile – 9811820350
Email – sobha@sticgroup.com
DGCA - Mahesh Yadav
Mobile : 9811475055
Email: admin.control@sticgroup.com
Finance : Mr. Rajan Dhanak
Mobile : 99106 61855
rajan.dhanak@sticgroup.com
Contact for Indonesia
General Sales Agent ( GSA )
Company
PT Aviaventura Aero Agensy
City:
Jakarta
Address:
4th Floor, Suite B , Mega Plaza
E-mail:
info@ethiopianairlines.id
Phone:
+(62-21) 5212152
Fax:
+(62-21) 5212148
Working hours:
Mon - Fri: 08:30 – 17:00
Contact for Ireland
For Reservations, Sales, arrival/departure, ShebaMiles, and other
enquiries
Call Centre:+35319640402
City:
Dublin
City Ticket Office
35319640402 Address:
Ethiopian Airlines, Mezzanine Floor, Level 3 Terminal 1 Dublin Airport, Ireland
City:
Dublin
Traffic and Sales Manager:
destadm@ethiopianairlines.com
Contact for Italy
PASSENGERS
Global Call Center +251 116 179 900
City: Rome, Italy
City Ticket Office: General Sales Agent for Passengers (Distal and ITR Group)
Address: Via Leonida Bissolati 54, 00187 Rome
Phone: + 39 0648771370 for Sales and
Reservations
Email
Sales and Reservations: ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
City: Milan, Italy
City Ticket Office: General Sales Agent for Passengers (Distal and ITR Group)
Address: Via Paolo da Cannobio 2, 20122 Milan
Phone: + 39 0648771370 for Sales and
Reservations
ethiopian.italy@distal.it
Group sales & Reservations: ethiopiangroups.italy@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com ethiopiancustomercare.italy@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
For delayed luggage upon arrival
Web: https://mybag.aero/baggage/#/pax/ethiopianairlines/en-gb/main-menu
Airport Office
City:
Rome
Address
Aeroporto L.da Vinci-Palazzina EPUA
E-mail:
romapt@ethiopianairlines.com
Phone:
+39 6 65954123
Check in Terminal:
Departure Hall Terminal 3
Arrival:
Arrival Hall Terminal 3
Baggage Service:
Alitalia-Lost and Found Baggage Service@ Arrival Hall Terminal 3.
Ticket Desk Counter:
Ethiopian Airlines Ticket Desk Counter
Airport Office
City:
Milan
Address
Malpensa Airport
E-mail:
mxpapt@ethiopianairlines.com
Phone:
+39 274866661
For delayed luggage tracing (up to first 4 days)
Phone:
+39 02 58581285
Working hours:
24 hours all year round
Online baggage tracing:
http://www.worldtracer.aero/filedsp/et.htm
Working hours:
Mon-Fri: Morning: 09.00-13.00
Address: Bole Road, Ethiopian Airport Enterprise
Building 1st floor
Addis Ababa, Ethiopia
Phone: +251 116 656666 option 3
Email: etholidays@ethiopianairlines.com
Website: www.ethiopianholidays.com
Working Hours: 24/7 throughout the year
CARGO
General Sales Agent - Cargo
GSA:
Cargo
Name:
Airconsult
Code:
MIL
City:
MILAN
Country:
ITALY
Position:
Sales and Reservation
E-mail:
et.cargo@airconsult.it
Telephone NO:
Country Code: +39
Fax Number:
58581187
Working Hours:
9:00-13:00 13:00-17:00
General Sales Agent - Cargo
GSA:
Cargo
Name:
Air consult
Code:
ROM
City:
ROME
Country:
ITALY
Position:
Sales and Reservation
E-mail:
Airport: et.cgo@airconsult.it
Telephone NO:
Country Code: +39
Fax Number:
54242534
Working Hours:
9.00-13.00 14,00-18.00
Contact for Japan
Contact Us
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free: 006633813414
Ethiopian Airlines Group Japan Branch Office
Area Manager : Mr. Hailu WoldKidan
Mailing address: 1F, Oak Akasaka Building, 7-1-16, Akasaka, Minato-ku, Tokyo 107-0052 Japan- Phone: Fax: +81 3 6234 0279 E-mail: et-reservation@wai.co.jp Business hours: Mon-Fri 09:30-17:30 (Sat, Sun and national holidays are closed)
Ethiopian Airlines Group Narita Airport Branch office
Station Manager : Mr. Raoof Ono Sunny
Company Ethiopian Airlines Group Mailing address: Narita International Airport Terminal-1, South Wing, Narita Shi, Chiba,282-0011, Japan Phone: Fax: +81-476-33-2241 E-mail: airportofficetyo@ethiopianairlines.com Business hours: 12:00PM-11:00PM( during operation days)
Ethiopian Airlines Cargo General Sale Agent
Company Western Associates Inc. Mailing address: Office: ATT New Tower, 2-11-7, Akasaka, Minato-ku, Tokyo, 107-0052, Japan Phone: +81-50-3388-2930( Reservations) Fax: +81 3 6234 0279 E-mail: Ms.Yuki Nozaki; Nozaki@wai.co.jp , Ms. Mari Miyazaki; Miyazaki@wai.co.jp Business hours: Mon-Fri 09:30-17:30 (Sat, Sun and national holidays are closed)
Contact for Jordan
General Sales Agent
Company Dahab Travel and tourism Address: Amman- Al Shmesani Abd AL Hamed Sharaf Street
Bulding Nbr 61 Phone: +962-6-5667100- 5673100 Fax: +962-6-5667102 E-mail: Sales@alpha-intern.com URL: www.alpha-intern.com
Contact for Kenya
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free:
+254 20 3892349
24 hours all year round
Nairobi City Office
City: Nairobi
Address: Bruce House Muindi Mbingu Street
Mailing address P.O. BOX 42901 - 00100 Nairobi
E-mail: nbores@ethiopianairlines.com nbocto@ethiopianairlines.com
Phone: + 254 202296000
Fax: +254 02 2219007
Working hours: Mon - Fri 08:30 – 17:00
Nairobi Airport Office
City: Nairobi
Airport: Jomo Kenyatta International Airport Terminal 1C
Address: Unit 2, Jomo Kenyatta International Airport, Nairobi
Phone: +254110922345
Fax: (+254 20) 221 9007
E-mail: nboapt@ethiopianairlines.com
General Sales Agent (Cargo)
City: Nairobi
Company Africa Direct Limited
Mailing address JKIA African Cargo Building 2nd floor Room S28 Block B
Phone: Landline: +254 20 827480
Fax: +254 20822709
E-mail: Etoperations@ethiopiancargo-kenya.com
Mombasa City Office
City:
Mombasa
Address: TSS Tower, Nkrumah Road
Mailing address P.O. BOX 94600-80115 Mombasa, Kenya
Phone : Reservations: +254 41 2319977/79
E-mail: mbare@ethiopianairlines.com
Working hours: Mon - Fri 08:30 – 17:00
Mombasa Airport Office
City: Mombasa
Airport: Moi International Airport
Address: Terminal 1
Phone: Landline: +254 41 2011199
E-mail: mbaapt@ethiopianairlines.com
Contact for Kuwait
City Ticket Office
Airport Office Address: Kuwait International Airport , Terminal 1, Departure Floor Phone: +965 9896 8479 Airport Supervisor: Mr. Sameer Paramb. Working hours: During the flight operations only Email: AllKWIETAirportStaff@ethiopianairlines.com
Ethiopia Cargo GSA office City: Kuwait Address: Al Gazali Street E-mail: et-sales@alsawan.com , et-ops@alsawan.com, et-ops2@alsawan.com P.O.Box: 576 Safat 13006 -Kuwait
phone: +965 22270500 ext. 1302/1308/1377 Mob. +965 6694 5987 Fax: +965 2227 0509 Working Hours: 8am to 5 pm , but closed on Fridays .
Contact for Lebanon
City Office
City:
Beirut
Country:
Lebanon
Address:
Ethiopian Airlines, Clemenceau st.Gefinor center Bloc-D, 2nd Ground Floor, Beirut
Mailing address
Beirut, Lebanon
E-mail:
Beyres@ethiopianairlines.com , AmanuelY@ethiopianairlines.com
Phone:
+961-1752846/7
Fax:
+961-1752845
Working hours:
Mon - Fri 08:00 – 16:00
Airport Office
Airport:
Rafic Hariri International
Address:
Airport Raod, 1st Floor room number 1114
E-mail:
EmebetD@ethiopianairlines.com
Phone:
+961 162 9814
Working hours:
2200 - 0600(Mon - Sun)
General Sales Agent
Company
Orthodoxou Aviation Group (Managing Director)
Country:
Cyprus city: Larnaca
Address:
Orthodoxou Tower, 44 United Nations Street
E-mail:
aorthodoxou@orthodoxou.com.cy , ecosta@orthodoxou.com.cy
Phone:
+357-24841150/22765990
Country:
Jordan city: Amman
Company
Alpha International
Phone:
+962-6-5667100/1/2
E-mail:
Ali@Alpha-Intern.com
Country:
Syria city: Damascus
Address:
Furdos Street
E-mail:
moutaz2728@yahoo.com
Phone:
+963-112216265/2211941
Contact for Madagascar
GSA City1: Antananarivo, Madagascar City Office Company Friends Travel & Aviation. Address Immeuble Ex-Sicam, enface Cosmos, Analakely, Antananarivo Phone: Reservations +261 34 07 637 91 / 96 / +261 34 07 630 03 Fix line: +261 20 22 307 34 Skype: kamalkelwani2 E-mail: Reservation - tnrsales@ethiopianairlines.com ; Supervisors – kamalk@ethiopianairlines.com Area Manager – biniyamd@ethiopianairlines.com Working hours: Mon - Fri 08:00 – 17:00
Contact for Malawi
City Office
City:
Lilongwe
Address:
GOLDEN PEACOCK MALL, PRESIDENTIAL WAY, GROUND FLOOR ROOM B-04
BOX 30427, CAPITAL CITY LILONGWE 3 MALAWI
E-mail:
LLWCTO@ETHIOPIAN AIRLINES.COM
Phone:
+265 1 772031/1771308/1771002/1776003
Working hours:
Mon - Friday: 07:30 Am - 04:30 Pm
Pm
Airport Office
Airport:
Kamusu International Airport
Address:
Kamuzu International Airport, 1st floor room M23
Phone:
+265 1 700782
E-mail:
llwapt@ethiopianairlines.com
Working hours:
Mon - Sun: 07:30Am - 04:30Pm.
Airport Office
City:
Blantyre
Airport:
Chileka airport
Address:
Chileka Airport
Phone:
+265 1 692011/+265 1 692022
E-mail:
blzapt@ethiopianairlines.com
Working hours:
Mon - Sun: 08:00 Am - 05:00 Pm.
Town office address
Location:
Chibisa House
Phone:
+265992692011 and 2012
E-mail:
BLZCTO@ethiopianairlines.com
Working hours:
Contact for Malaysia
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free: 6016 2991 696
General Sales Agent (GSA)
Company Abadi Aviation Services Sdn. Bhd. City: Kuala Lumpur Address: Suite 4.03, Level 4, Seri Bukit Ceylon,
No. 8, Lorong Ceylon, Off Jalan Raja Chulan,50250 Kuala Lumpur,Malaysia
E-mail: etkul@ethiopianairlines.com.my Phone: +603 2022 0168/0262/1581 Fax: WhatsApp: +6018 355 9188 (messaging only) Working hours: Mon – Fri : 09:00 - 18:00
Contact for Mali
City Office
City:
Bamako
Address:
Mali, Bamako, Square Patrice Lumumba
Mailing address
P.O. Box 1841, Bamako, Mali
E-mail:
Digafiem@ethiopianairlines.com
Phone:
+22320226036, (00223) 20 22 20 88 Free Cell: +22366765630
Working hours:
Monday to Thursday 8:00 to 4:30 p.m.
Airport Office
Airport:
Keita International Airport
Address:
First floor
E-mail:
BKOAPT@ethiopianairlines.com
Working hours:
Mon - Thu: Morning: 08:00-12:30 Afternoon: 13:00-16:30
Contact for Mozambique
Airport Office
City Maputo Address: Maputo International Airport >Phone: +258 21467805/+258848672917 Email: MpmApt@ethiopianairlines.com Working hours: 08:00-17:00
General Sales Agent
Company: Lusoglobo Tours, LDA Mailing Address: Av. Kenneth Kaunda 1174, Sommershield, Maputo Phone: Cell: +258823144211/+258875072366
WhatsApp: +258845072366
Landline: +258 21487514/17
Email: etgsampm@ethiopianairlines.com
recepcao.ltours@gmail.com
Working hours: Mon-Fri 08:00-17:00
Saturday: 09:00-12:00
Sunday/public holidays- Closed
Contact for Namibia
City: Windhoek Address:
Shop No. 7, Kock & Schmidt Building, Corner of Independence Ave. And Garten str
Phone:
+264 61256601 (OFFICE)
+264818619838 (Area Manager Tsige Gebresilasie)
+264818007818 (Airport Manager Altaf Hussain)
+264812671553 (Sales Manager Sam Shubham )
Email:
Salesmanager@ethiopianairlines.com (Sales Manager )
Altaf@ethiopian airlines.com
TsigeG@ethiopianairlines.com (Area Manager)
Wdhapt@ethiopianairlines.com (WDH Airport)
Working Hours: Mon to Fri ( 8 AM to 17 PM ), Sat ( 9 AM to 13 PM )
24*7 Helpdesk number +264812671553
Contact for the Netherlands
General Sales Agent - Passenger
Company:
Kales Airline Services BV
Address:
WTC Toren A7 – Shiphol Boulevard 145 Box – 145 1118 BG Schiphol, The Netherlands
Phone:
+ 31 20 406 81 44
Fax:
+31 20 405 46 49
E-mail:
airlines.nl@kales.com
Website:
www.kales.com
Contact for Niger
City Office
City: Niamey Address: 1st Floor Euro World Chateau 1, BP: 11110, Niamey – Niger Phone: (Cell): +227 90906540 / +227 90906542 / +227 91856720
E-mail:
Contact for Nigeria
LAGOS CITY OFFICE (CTO) LAGOS AIRPORT OFFICE (ATO) ABUJA CITY OFFICE (CTO) City: Abuja Address: Ethiopian Airlines Silverbird Entertainment Center, Plot 1161,
Memorial Drive, Central Business District. Abuja. Shop N0. 30
E-mail: Phone: +234(0)8039759711, (0) 814 199 2990
Working hours Monday - Friday: 08:30-17:00
ABUJA AIRPORT OFFICE
ENUGU CITY OFFICE
KANO CITY OFFICE
City: Kano Address: Phone: Office: +234 (0)8085015334 Working hours Mon-Fri: 08:30 - 17:00
KANO AIRPORT OFFICE
Contact for Norway
Area Profile
Sales/Town office - GSA /Own Office Full details of office/GSA Aviareps; Øvre Slottsgate 6, 0157 Oslo, Norway ; Mon-Fri; 09:00-16:00 Email etres.norway@aviareps.com Facebook https://www.facebook.com/ethiopianairlines.no/?ref=aymt_homepage_panel twitter http://www.twitter.com/flyethiopian
Airport Information
Full details of Ground Handling company SAS Ground handling, Lufthavnvegen, 2060 Gardermoen; 0800-2100; Basic ground handling. ATO service 16:30-20:00; Tanatour service 0047 64 81 27 00 contact - telephone 0047 64 81 27 00 email PAX svc sgsosl@sas.no Airport Check in area Gardermoen Airport, Check in Area 4, baggage drop off is available, contact the lead Agent at the counter Check in hours 3hr before departure Lounge Name OSL lounge; SAS Gold Lounge
Baggage Service Full details of Handling company SAS Handling; 08:00-17:00 Email bagservice.osl@sas.no;
Lost & Found Lost & Found Lost and Found Contact 4764813477 email hittegods@abss.no/td>
website https://avinor.no/en/airport/oslo-airport/plan-your-trip/lost-and-found/
Cargo Cargo Sales Agent 1 NordicGSA AS; Næringsparkvegen 10, 2060 Gardermoen, Norway ; +4763930690;info@nordicgsa.no; 09:00-17:00 Cargo Sales Agent 2 Abirta Cargo Services; Burgata 01, 182 Oslo Tel 929 94 363; Email cargo@abirta.no Cargo Handling Oslo Seafood & Cargo Center AS (OSCC) Head Office & Terminal Edvard Griegs Veg 45 2060 Oslo Airport Gardermoen, Norway
Contact - Telephone Import Dept. Tel: +47 63 94 24 03 and Export Dept. Tel: +47 63 94 24 09 email export@oscc.no and import@oscc.no website https://www.oscc.no/
General country Information Airport website https://avinor.no/en/ customs country website www.toll.no visa regulations country website https://www.udi.no/en/ Live Animal/Petc handling any country specific information you need to be incorporated - www.mattilsynet.no
Contacts - for internal use only Regional Manager Wogayehu Teref; +46 702622268; WogayehuT@ethiopianairlines.com Traffic and Sales Manager Norway Maedot Yemaneberhan; +4746262227; MaedotY@ethiopianairlines.com
Contact for Oman
General Sales Agent
Company
National Travel Tours
City:
Muscat
Mailing address:
National Travel Tourism, Postal Code P.O. Box 962,
Phone:
00968-24819119/24817676
Fax:
00968-24815815
E-mail:
AkliluTs@ethiopianairlines.com
Contact for the Philippines
General Sales Agent
Company: Ethiopian Airlines Philippines Branch Address: GSA: Pan Euro International 12/F Frabelle Business Center 111 Rada St. Lagaspi Village, Makati City 1229 Phone: +632 848 0978 to 79 Fax: +632 848 1859 Sales Department: 8848 1858 Email: mnlsales@ethiopianairlines.com Office Hours: Monday - Friday 8:30 AM - 5:30 PM
Airport Office
Contact for Poland
Company: TAL Aviation Poland Sp. z o.o. City Warsaw Mailing Address: TAL Aviation Poland Sp. z o.o., Aleja Jana Pawla II 11, 4th floor,00-828 Warsaw, POLAND Phone: +48 22 627 2259 Fax: +48 22 625 3146 Contact person: Mr. Radoslaw Grabski, Country Manager Polandrgrabski@tal.pl , EthiopianAirlines@tal.pl Working hours: Monday-Friday: 09:00 - 17:00
GSA
Company: TAL Aviation Poland Sp. z o.o. Address: Aleja Jana Pawla II 11, 4th floor, 00-828 Warsaw, POLAND Phone: +48 22 627 2259 Email
EthiopianAirlines@tal.pl
Working hours: Monday-Friday: 09:00-17:00
Contact person: Mr. Radoslaw Grabski, Country Manager Poland
Contact for Qatar
City Office
Address: Diamond Hotel Bldg Tariq bin Zayed Street, City: Doha Phone: +974 44161010 Fax: +974 44414928 E-mail: DOHRES@ethiopianairlines.com, EthiopianAirlinesDoha@ethiopianairlines.com, AllDOHETAirportStaff@ethiopianairlines.com (Airport Office) Po Box 7377 Working hours: 8:00am-12:00pm and 4:00pm - 8:00pm Ramadan Working Hours: 9:00am - 1:00pm and 8:00pm - 11:00pm
Cargo Office
Address: Fahd cargo Phone: +974 44341010 E-mail: fahdcargo@gmail.com Working 8:00am-12:00pm and 4:00pm - 8:00pm Ramadan 9:00am - 1:00pm and 8:00pm - 11:00pm
Contact for Republic of the Congo
City Office
City: Brazzaville Address: Avenue Foch face, ministere de l'economie, des finances Mailing address: P.O Box 14125 E-mail: bzvcto@ethiopianairlines.com, bzvsm@ethiopianairlines.com Phone: +242-066712020 /+242 05 331 2020/ 06 833 9333 Working hours: Mon - Fri: 08:00 - 18:00
Airport office
Airport : Maya-Maya Airport Email: bzvapt@ethiopianairlines.com Phone 00242 0650 80 491 Working hours : Mon- Sun :8.00AM-6.00PM
City Office
City: Ponte Noire City OfficeAddress: 52,Avenue Charles De Gaulle Street, Email: PNRCTO@ethiopianairlines.com Phone: 06 9833563 / 06 670 0252 /065100663 Working hours: Mon - Fri: 08:00 - 19:00 Airport: Ponte Noire Email: PNRAPT@ethiopianairlines.com Phone: 242-069281057
General Sales Agent
Company: Euro World Sarl Address: Euro World Sarl,Immeuble Arc-En face chambre de Commerce, Phone: +242-06 833 9333 / 06 510 0663 Fax: 31 020 655 3686 E-mail: rupesh.suchdevani@euro-world.in
Contact for ROMANIA
GSA
Company:
TAL Aviation S.R.Ld
Address:
3-5 Reinvierii Street, Mezanin, Sector 2, Bucharest, Romania
Phone:
+4021 315 1359
Email::
ethiopianairlines@talaviation.ro
Working hours:
Mon-Fri: 09:00-17:00
Contact person:
Iulian Scrieciu, Country Manager Romania
Contact for Russia
GSA
Company:
Aviareps AG
City:
Moscow
Phone:
+7 (495) 937-59-45
Fax:
07 495 937 5951/812 740 3821
E-mail:
ethiopianairlines_ru@aviareps.com
Contact for Rwanda
City Office
City: Kigali Address: UTC Building, office no.25 Mailing address: P.O. Box 385, Kigali E-mail: kglsm@ethiopianairlines.com(Sales Manager)Bezawitt@ethiopianairlines.com (Area Manager) Phone: (250) 525 570440/42 (Reservation & Ticketing) Mobile: (250) 788751585/788220220 (Reservation & Ticketing) Working hours: Mon - Fri: - 08:00 a.m. - 07:30 p.m. (GMT +2)
Airport Office
Airport: Kigali International Airport Address: Departure Terminal E-mail: Allkgletairportstaff@ethiopianairlines.com Phone: (250) 788380677
GSA
Company: Euroworld Travel Services Address: UTC Building,Office #25,P.O.Box No.385,Kigali,Rwanda Phone: (250) 525570440/42 Mobile: (250) 788751585/788220220 E-mail: bmewtskgl@euro-world.in
Contact for Saudi Arabia
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Global call center +251 116 179 900
ONLINE SALES CONTACT:Jeddah
City: Jeddah Address: Saudi Arabia, Jeddah, Adham Commercial Center, Madina Road Phone: Tel: 00966 12 6512365 / 6516614 / 6519609 Working Hours: 08:30AM – 05:30PM
Fax: 00966 12 6516670 E-mail: BaharoonM@ethiopianairlines.com
ONLINE SALES CONTACT:Riyadh
City: Riyadh Address: Riyadh King Abdul Aziz road, AlZouman Center Phone: Tel Office: +966 11 4789763 Working Hours: 08:30AM – 05:30PM
Fax: E-mail: EzedinB@ethiopianairlines.com
Contact for Senegal
City Office
City: Dakar Address: Immeuble la rotonde Rue Dr Theze Mailing address: P.O. Box 50800 CP18524 Dakar, Senegal E-mail: DKRCTO@ethiopianairlines.com Phone: 00 221 33 823 55 52/54 Fax: 00 221 33 823 5541
Airport Office
Airport: Leopold Sedar Senghor International Airport Address: Leopold Sedar Senghor International Airport Tel: 00 221 33 820 93 96, 00 221 33 820 93 96 Free Fax: 00 221 33 823 5541 E-mail dkrapt@ethiopianairlines.com
Contact for Serbia
GSA:
Pax
Name:
CAT AVIATION
Code:
BEG
City:
BELGRADE
Country:
SERBIA
Position:
reservations
E-mail:
ethiopian@qat.co.rs
Telephone Number:
+381112631327
Fax Number:
2631091
Working Hours:
09:00-16:00
General Sales Agent - Passenger
Company:
CAT Aviation
Address:
Knez Mihailova 30/II, 11000 Belgrade, Serbia
Phone:
+381 11 2631327
Email:
ethiopian@talaviation.rs
Working hours:
Mon-Fri: 08:30-16:30
Contact person:
Veljko Markovic, Country Manager
Contact for Seychelles
General Sales Agent
City:
SEYCHELLES
Company:
Mason's Travel (Pty) Ltd
Mailing Address
Revolution Avenue, Michel Building, Victoria, Mahe, Seychelles
Phone:
Reservation: + 248 4288907/8909, GSA manager +248 4288811
Mailing Address:
P.O. Box 459, Victoria, Mahe, Seychelles
E-mail:
Reservation:EthiopianAirlines@masonstravel.com
Working Hours:
Mon- Fri- 08:00- 16:30, Saturday 08:00- 12:30, Sundays and holydays closed
Airport Office
City:
SEYCHELLES
Phone:
Duty phone: +248 2532802
E-mail:
sezapt@ethiopianairlines.com
Working Hours:
08:30- 18:30 Monday- Sunday including holydays
Contact for Singapore
General Sales Agent (GSA)
Company:
Maple Aviation Pte.Ltd
City:
Singapore
Address:
133 New Bridge Road #14-05 Chinatown Point, Singapore 059413
Ticketing/Reservation:
(65) 6538 5515/ 6860/ 2352
Fax:
+65 6538 3183
E-mail:
reservations.et@maple.com.sg
Operation Hours:
09:00 – 17:30 Monday to Friday
Contact for Slovenia
GSA:
Pax
Name:
CAT AVIATION
Code:
LJU
City:
LJUBLJANA
Country:
SLOVENIA
Position:
reservations
E-mail:
ethiopian@i-fly.si
Telephone Number:
+385912999655
Fax Number:
4360299
Working Hours:
09:00-16:00
General Sales Agent - Passenger
Phone:
+385 91 2999 655
Email:
zeljka.m@tal-aviation.com
Working hours:
Mon-Fri: 08:30-16:30
Contact person:
Veljko Markovic, Country Manager
City: Mogadishu , Somalia Company: Rugsan travel agency Address: Sahal terminal KM4 Tel: Reservation: +2526150363999 Mobile: + 252682000888 E-mail: MGQGSSASALES@ethiopianairlines.com E-Working Hours: Mon-Sun 7:30 AM to 6:30 PM
Airport office
City: Mogadishu Address: ADEN ADE International Airport E-mail: AllMGQP@ethiopianairlines.com Phone: +252613723080/ (Airport Supervisor) Working Hours: 8:00 AM to 6:00 PM
Contact for Somaliland
General Sales Agent
City:
Hargeisa
Company:
Noble Travel Agency
Address:
26 June main street, Derro Mall
Tel:
Reservation: +252 2 528445
Mobile:
+ 25263 4855950/51/52/53
E-mail:
HGAsales@ethiopianairlines.com
E-Working Hours:
Mon-Sun 7:30 AM to 6:30 PM
Airport Office
City:
Hargeisa
Address:
Egal International Airport
E-mail:
AllHGAETAirportStaff@ethiopianairlines.com
Phone:
+252634882399 (Airport Supervisor)
Working Hours:
8:00 AM to 6:00 PM
Contact for South Africa
Global Call Center: 00:01- 24:00 (Monday to Sunday)
Contact Number: 0875518262 and +27-218197028
Email Address: Reservation@ethiopianairlines.com
Bank Details: Name of the Bank NEDBANK Account Number 1965370241 Branch Code: 198765 IMPORTANT: Please use your Reservation code as a reference when transferring the funds, Select immediate clearance for funds to reflect same time in to our account. ALLJNBETCTOStaff@ethiopianairlines.com
Johannesburg Ticketing and Reservations: Monday – Friday (08:30 – 17:00) Telephone : 011-326-1190 Reservations email: ALLJNBETCTOStaff@ethiopianairlines.com JNBCTORESOFF@ethiopianairlines.com / +2782 896 8457Physical Address: JOHANNESBURG, 2194 Johannesburg Airport Telephone : 011-390-3819 and 072 538 4129 Email: Jnbapt@ethiopianairlines.com Working Hours: 09:00 to 17:00 (Monday to Sunday ) Physical Address: Terminal Building, 3/F, Office No. WL.10 Oliver R. Tambo Int Airport Administration Telephone : 011-781-5051 Email : Adminjnb@ethiopianairlines.com Ethiopian Cargo Aerolink Consulting (GSSA ) Telephone : +27 (0)87 150 1900 Email : Bookings@aero-link.co.za Physical Address : Oliver R . Tambo Int Airport , Cargo Terminal
Contact for South Korea
City Office
City: Seoul Address: 12F, Twin Tree Tower A Mailing address: 6 Yulgok-ro, Jongro-gu, Seoul, Korea (03142) Phone: +82-2-733-0325 Fax: +82-2-771-1157 E-mail: etkorea@sharp.co.kr Working Hours: MON-FRI 09AM to 06PM
Airport Office
Airport: Incheon Airport Address: #2056, Passenger Terminal, Incheon Int`l Airport Phone: +82-32-743-5698 E-mail: icnet@sharp.co.kr Working Hours: TUE, THU, SAT: 01Pm to 10Pm
Contact for South Sudan Tomping, Airport - Ministries Road, Panorama Plaza Hotel, Ground Floor
Contact for Spain
City Ticket Office City: Madrid Address: Calle Diego De Leon 69, 4º A Phone: +34 914015701 Fax: +34 914015739 Email: ethiopian@airlinesairmat.com Working hours: Morning: 09:30 - 14:00
Email: madapt@ethiopianairlines.com Working hours: 24 hours
AD Cargo SL ( ET CARGO GSSA ) Offices: MAD Tel: + 34 916 301 823 Email: bookings@aircargob.com
Contact for Sudan
City Office
City:
Khartoum
Address:
Al Amarat, 7th St. , Africa street, Khartoum, Sudan
Mailing address:
P.o Box 944 Khartoum, Sudan
E-mail:
AynalemA@ethiopianairlines.com,
Phone:
+249-83-762088/92/63/62
Fax:
+ 249-83-788428
Working hours
Sun – Thu 08:00 AM - 03:00 PM
Getting there:
GoogleMap
Airport Office
Airport:
Khartoum International Airport
Address:
Khartoum
Tel:
+249-83-790991
E-mail:
krtapt@ethiopianairlines.com,
Working hours:
Operational from 08:00 AM - 03:00 PM
Contact for Sweden
Airport Office
Airport
Arlanda International Airport
Address:
Arlanda Airport Terminal 5
Phone:
+46709556073
GSA for Cargo (only cargo-related issues)
City:
Malmö
Address:
Regementsgatan 8, 1 Tr , Se-211 42 Malmö Sweden
Phone:
+46 4036 3800
Fax:
+46 4036 3818
Email:
adam.gunnarsson@kales.com
Working hours:
Mon-Fri 08:00-17:30
City:
Stockholm
Address:
Söderbyvägen 3C, SE-190 60 Arlandastad, Sweden
Phone:
+46 8594411 90
Fax:
+46 8594422 44
E-Mail:
adam.gunnarsson@kales.com
Working Hours:
Mon-Fri 08:00-17:30
Contact for Switzerland
City:
GENEVA
City Ticket Office
Ethiopian Airlines Geneva
Address:
Route de l'Aéroport 31, 1215 Le Grand-Saconnex
Phone:
Reservation
0041 (0)22 799 39 00
Area Manager
0041(0)22 799 39 01
Fax:
Working Hours
Monday to Friday,09:00-12:00 /13:00-17:00
Email
Reservation
Ethiopian-Switzerland@aviareps.com Area Manager
Airport Office
Phone:
Email
ALLGVAETAirportstaff@ethiopianairlines.com
City:
ZURICH
Address:
Lavaterstrasse 66, 8002 Zurich, Switzerland
Phone:
+41 44 286 99 68
Reservation
0041 (0)44 286 99 68>
Fax:
Working Hours
Monday to Friday,09:00-12:00 /13:00-17:00
Reservation
Ethiopian-Switzerland@aviareps.com
Contact for Tanzania
Airport Office
Airport: Julius Nyerere International Airport Address: Ethiopian Airlines 1st Floor Rm No 1003 Phone: (255-656)620 990, (255-786) 285 898, 255 22 2844211-2 E-mail ALLDARETAirportStaff@ethiopianairlines.com Working hours: Mon - Sun: 11:00-18:00
City Office
City: Arusha Address: Boma Road Mailing address: P.o.Box 93 Arusha, Tanzania E-mail: Hawazk@ethiopianairlines.com Phone: Reservations: (255 - 27) 250 4231 or (255-27) 250 6167 Working hours: Mon - Fri 08:30 - 17:00, Sat 08:30 - 13:00
Airport Office
Airport: Kilimanjaro International Airport Address: Departure lounge E-mail: JROapt@ethiopianairlines.com Phone: (255) 2554159 Working hours: Mon - Sun 13:00 - 17:00
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Ethiopian airlines Global call center (+251) 116656666)
24 /7 throughout the year
City Office
City: Zanzibar Address: Malindi street, Opposite Friday Mosque Zanzibar Mailing address: P.O Box 3074 Zanzibar, Tanzania E-mail: infomarhaba@zanzinet.com Phone: Office: (255-24) 2231527/8, 2232958, Fax: (255-24)223152 Working hours: Mon - Thu 08:30-13:00 / 14:00-17:00
Airport Office
Airport: Abeid Amari Karume International Airport Address: Kisauni Area Mailing address: P.O Box 3074 Zanzibar, Tanzania E-mail: AllZNZETAirportstaff@ethiopianairlines.com, Phone: +255 (0) 774417070 Fax: (255-24)223152 Working hours: Mon - Sun: 10:00 -18:00
Cargo request:
E-mail: Zatcargo@gmail.com Phone: +255 773 86 4052 /778839562
GHA Manager Mr Hassan 255 777410114 in case of emergency.
(255-22) 2117063-4-5/2125443, (255-786) 285 899
(255-22) 2117063-4-5/2125443, (255-786) 285 899
(255-22) 2117063-4-5/2125443, (255-786) 285 899
ALLDARETAirportStaff@ethiopianairlines.com
Contact for Thailand
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Global Call Center Toll Free
001800 1562 069 708 OR 025088794
City Office
City:
Bangkok
Address:
18th Floor, Unit 1807 140 One Pacific Palace,
E-mail:
Etbkk@ethiopianairlines.com
Phone:
+66 0 26534366 or +66 0 26534367 Office Landline
+66 0 618234545 or +66 0 627872143 Sales Representative- Mobile
+66 0 818251446 -Area Manager- Mobile
Fax:
+66 0 26534370
Working hours:
Mon - Fri 09:00- 18:00
Airport Office
Airport:
Suvarnabhumi International Airport
Mailing address:
2nd Floor, Unit Z2-016, Airlines Operation Building (AOB)
Phone:
+66 0 21343061 Office Landline
+66 0 818590428 Station Manager Mobile
Fax:
+66 0 21343060
E-mail
bkkapt@ethiopianairlines.com
Working hours
Everyday
Contact for Togo
City Office
City: Lome Address: Hotel Palm Beach, 1 Rue Komore Mailing address: P.O. Box 12923 – Lome, Togo E-mail: BarnabasM@ethiopianairlines.com Phone: 228 22217074, 228 22218738 or 228 70705050
Working hours Mon - Fri 08:00-17:00
Airport Office
City: Lome Mailing address: Aeroport Gnassingbe, Eyadema P.O. BOX 12923, Lome, Togo E-mail: AllLFWETAirportStaff@ethiopianairlines.com Phone: (228) 22263029 / Mobile Number-92818030 Working hours Mon - Sun per flight schedule
Contact for Turkey
General Sales Agent - Passenger
GSA:
Pax
Name:
PANORAMA HAVACILIK VE TURIZM LTD
Code:
IST
City:
ISTANBUL
Country:
TURKEY
Position:
Sales & Reservations
E-mail:
ethiopian@panoramaglobal.net
Telephone Number:
+90-212-2315919
+90-212-2192118
+90-212-2192123
Fax Number:
2309171
Working Hours:
City: 09.00- 17.00
General Sales Agent - Cargo
GSA:
Cargo
Name:
AIRMARK Airline Marketing & Services
Code:
IST
City:
ISTANBUL
Country:
TURKEY
Position:
reservations
E-mail:
ethiopiancargo_turkey@air-mark.com
Telephone Number:
+90-212-4441472
Fax Number:
+90-212-2454465
Working Hours:
City: Mon-Fri 08.00 to 18.00
Contact for Uganda
Airport Office
City:
Entebbe
Address:
Entebbe International Airport
Phone:
+256 414 321130
E-mail:
ebbapt@ethiopianairlines.com
Working hours:
Mon - Fri 09:00-18:00
Contact for the United Arab Emirates
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Toll Free 8000 320 372
City Office
City: Dubai – United Arab Emirates Address: Lootah Building, Ground floor, Al Garhoud, Dubai, UAE (Near GGICO Metro Station exit 2 next to Al Dar University)
Mailing address: P.O. Box 7140, Dubai, UAE E-mail: dxbres@ethiopianairlines.com Phone: 8000320372 Reservation | Admin +9714 2236639/7963 Extn 4 Working hours: MON - SAT 08:00 – 17:45
ET Cargo Office
City: Dubai – United Arab Emirates Address: Lootah Building, 2nd floor, Flat 202, Al Garhoud, Dubai, UAE (Near GGICO Metro Station exit 2 next to Al Dar University) Mailing address: P.O. Box 7140, Dubai, UAE E-mail: dxbcargo@ethiopianairlines.com Phone: +9714 2822880 Working hours: MON - SAT 09:00 – 17:00
Airport Office City: Dubai – United Arab Emirates Airport: Dubai International Airport Terminal 1 Address: Departure Terminal One, Off No. 1018 & 1086 Dubai International Airport Mailing address: P.O. Box 7140, Dubai, UAE Phone: +9714 5049748, 5049750 , 5049751 E-mail: dxbapt@ethiopianairlines.com Working hours: Office shift: SUN - FRI 08:00 - 16:00
Afternoon shift: MON - SUN 12:30 - 20:30
Night shift: MON - SUN 23:00 - 07:00
General Sales Agent
City: Dubai – United Arab Emirates Company: Asian Air Travel & Tours Agency Address: Bin Lootah Bldg-9, Ground Floor, Shop no 33&34, Naif, Sabka street, Dubai, UAE (near Al Ghurair Mosque) Mailing address: P.O. Box 65006, Dubai, UAE Phone: +9714 2980111Fax: +9714 2999883 E-mail info@asiantraveltours.com Working hours: SUN - THU 10:00- 20:00 | FRI 03:00-21:00
General Sales Agent
City Abu Dhabi Company: Salem Travel Agency, Address: Dhafir Tower, Ground Floor, Al Najada Street, Abu Dhabi, UAE Mailing address: P.O.Box 346, Abu Dhabi, UAE Phone: +9712 6271400 | +9712 6218000 | +9712 6273333 E-mail ethiopianair@salemtravels.ae Working hours: MON -THU & SAT: 09:00 – 20:00 | FRI & SUN: 09:00 – 18:00
Contact for the United Kingdom
Phone: +44 1753967980 Office Working hours: 09:00 to 17:30 Mon to Friday (Calls answered 24/7)
Airport Office: Manchester Airport
Mailing address: Room 3366B, Terminal Two, Manchester Airport, Manchester, M90 1QX E-mail: manapt@ethiopianairlines.com
Please note that our airport offices are not open for enquiries such new bookings, flight date changes, cancellations, refunds etc.
For such enquiries, please contact the UK office.
Cargo Office Contact Details: Office Telephone: Heathrow: Exports : +44 (0) 1614377360
Heathrow: Imports: +44(0) 1784 425150
Manchester: Exports : +44 (0) 161 4377360
Manchester: Imports: +44(0) 161 4902568
Dublin: Exports: +353 (0) 86 851 6621
Dublin: Imports: + 353 (0) 1 8125610
Contact for the United States of America
For Reservations, Sales, arrival/departure, ShebaMiles, and other inquiries
Toll Free 1 800 445 2733 - 24 hours all year round
WASCTO@ethiopianairlines.com
City Office
City: Washington DC Country: United States of America Mailing address:
3133 Mt. Vernon Avenue, Alexandria, VA 22305 E-mail: WASCTO@ethiopianairlines.com Phone: 703 682 0570 and/or Toll free 1-800 445 2733 Fax: 703 682 0573 Working hours: Mon - Fri : 09:00 AM - 05:00 PM
Airport Office
Airport: Washington Dulles International Airport Address: Ethiopian Airlines, 1 Saarinen Circle, Tel: 703 572 6809 Fax: 703 572 8738 E-mail wasapt@ethiopianairlines.com
General Sales Agent – Cargo only
East USA (Washington DC, Chicago and all East part of USA)
West USA (New York, New Jersey, Miami and all West Part of USA)
Ethiopian doesn’t accept cargo from individual cargo clients out of the US but from known shippers, the below are some of CBP certified known shippers that can get you cargo services on Ethiopian. You may reach out to any one of your choosing.
Known Shippers USA/FF
Name
Contact Phone
In-Time Shipping
516-758-7719
AFricgo
240-641-8828
Nathan Cargo
703-953-3949
A2Z
703-751-2000
All freight
703-658-4320
Global Cargo
410-698-2035
Cargo link
281-449-7755
About Inbound/Import Shipments destined to US cities other than our online points.
-All shipment trucked to the final destination in US needs to be collected from the trucking company “Forward Air”. You can also track your shipment on Forward Air tracking site by using the shipment AWB number without the first three-digit
code-071 on the following site.
https://www.forwardair.com/
Airport Office - Newark
Airport:
Newark Liberty International Airport
Address:
18 terminal B , level 3, Newark NJ 07114
Tel:
973 353 0223
Fax:
973 3530222 E-mail
New York Airport
NYCAPT@ethiopianairlines.com
Airport Bag Service
Newark:
862 240 8013
New York -JFK:
908 956 1318
ORD/Chicago Cargo Handling
Company name:
AGI Alliance Group International
Address:
837 Patton Drive Chicago IL 60666 Tel:
773 570 6432
Contact for Vietnam
General Sales Agent
Company
Vector Aviation Co.Ltd
City:
Ho Chi Minh
Mailing Address
62 Nguyen Cu Trinh str., Pham Ngu Lao Ward, Dist. 1st., Ho Chi Minh City , Viet Nam
Phone:
(+8428)3838 6918 – (+8428)3837 9977
Fax:
(+8428) 3838.9025
E-mail:
ethiopianairlines.sgn@vector-aviation.com.vn
Contact for Zambia
City Office
City:
Lusaka
Address:
Ethiopian Airlines, Katima Mulilo Road, Olympia, Lusaka, ZambiaOffice No.201, 2nd Floor, Sun Share Tower, Plot No. 15584/2
Mailing address:
P.o.Box 32240 Lusaka, Zambia
Mobile:
+260955236401/+260979821971
Phone:
+260211236401/02/03
E-mail:
Verab@ethiopianairlines.com,AmanW@ethiopianairlines.com
Working hours:
Mon - Fri:08:00 to 04:30
Airport
City:
Lusaka
Airport:
Kenneth Kaunda International Airport
Address:
Main Terminal Building
Mailing Address:
P.O. Box 32240 Lusaka, Zambia
Mobile:
+260955271141
Telephone:
+260211271141
Email:
LUNAPT@ETHIOPIANAIRLINES.COM
Working Hours:
9:30 to 16:00
Cargo
City:
Lusaka
Airport:
Kenneth Kaunda International Airport
Address:
Bid Air-Main Terminal Building
Telephone:
+260211271178 - Mildred
Email:
easadmin@iconnect.zm
Working Hours:
09:00 to 16:00
Contact for Zimbabwe
City Office
City: Harare Address: 159 Second street Extension, Belgravia, Harare E-mail: HRECTO@ethiopianairlines.com , CarolineN@ethiopianairlines.com phone: Working Hours: Monday to Friday 08:00 O LT – 0430 LT
Saturday 08:00 LT – 12:00 LT
Airport Office City: Harare Phone: Airport Office: +2634575191 Working hours: Monday to Sunday : 08:30AM-04:30PM Airport Email: HREAPT@ethiopianairlines.com
City Office City: Victoria Falls Address: Sawanga Mall ,1865 A chinotimba township Shop #3 Phone: Reservation: +263 213 284 1111 E-mail: Working Hours: Mon-Fri: 08:00AM-04:30PM
Airport Office City: Victoria Falls Address: Victoria Falls International Airport, Zimbabwe E-mail: VFAAPT@ethiopianairlines.com (Group Email Addresses)Phone: Airport Office:+263712837247 Working Hours: Monday to Sunday : 08:30AM-04:30PM
