Dear customer

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.com or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00. You will be provided with a link to pay for your booking with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, Russia, 105064. Office working hours: Monday - Friday from 10:00 to 19:00.

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

Dear customer

* The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

Click here to get information about baggage restrictions

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

Those transiting/transferring through Singapore without seeking immigration clearance
Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

You are Ethiopian citizen, or you have a proof of residence in Ethiopia. You have an international flight/ticket with Ethiopian Airlines.

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

No, I hold none of the documents. your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash USD, GBP, or EUR currencies at ticket offices and discounted fare does not apply.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.
Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

I have read and understood the above notice.

Arrival Services — Step by Step

Meet & Assist on Arrival

All arriving passengers on Ethiopian Airlines flights are met by Customer Relation Officers, who guide them

through to the Passport Control and Baggage Claim area, or to the transit exit for connecting passengers.

Immigration & Passport Control

Nationals of countries that qualify for a visa on arrival should check with the Airport Immigration Office to

enter Ethiopia. All other travelers must arrive holding a valid entry visa and pass through the Passport Control

counters.

Applying for an Ethiopian e-Visa

Passengers traveling to Ethiopia can obtain an e-visa by applying at https://www.evisa.gov.et/. Entry is

permitted for passengers who hold a confirmation email and the one-page e-visa issued after approval.

Passengers who arrive with incomplete e-visa documentation, or with proof of payment only (without the approved e-visa itself), will not be allowed to enter Ethiopia.

Finding Your Baggage Belt

While waiting for passport clearance, passengers can check the wide-screen display in the arrivals area,

which indicates which belt to use to claim baggage from their flight.

Duty Free, Banking & Mobile SIM

A small Duty Free Shop is available at the Baggage Claim Area. Banks and a booth for local mobile lines are

also available there for arriving passengers.

24/7 Customer Service Desk

Ethiopian Airlines operates a Customer Service Desk and Office right at the Baggage Claim Area, staffed 24

hours a day, 7 days a week. In case of missing or damaged baggage, Customer Service Agents are on hand to

assist you.

Customs: Green & Red Channel

Ethiopian Customs operates Green and Red Channels for arriving passengers. However, be prepared to have

your baggage and hand baggage pass through the Baggage X-Ray machine before you exit the terminal.

Good to Know Before You Land

Four quick answers that fill in the practical details of an Addis Ababa arrival.

Getting to the City

Bole International Airport sits about 8 km (5 miles) from central Addis

Ababa, roughly a 15–30 minute drive depending on traffic. Options include

the Blue Line SkyBus from Terminal 2, official yellow-cream taxis, licensed

private taxis, local ride-hailing apps (Uber does not operate in Ethiopia),

and hotel shuttles arranged in advance.

Delayed or Missing Baggage

If a checked bag doesn't arrive with you, report it immediately at the

Baggage Claim Customer Service Desk. Ethiopian Airlines aims to deliver

delayed bags within 24 hours and, for international itineraries, offers a

one-time incidental payment (USD 150 for Cloud Nine/Business, USD 100

for Economy) if the bag misses the next day's flight.

Money, SIM & Wi-Fi

Forex bank counters and ATMs in the arrivals hall let you exchange

currency or withdraw Ethiopian Birr on landing. An Ethio Telecom counter

sells local SIM cards for arriving travelers, and complimentary Wi-Fi is

available throughout the terminal.

Customs & Security

After baggage claim, choose the Green Channel if you have nothing to

declare or the Red Channel if you do. All baggage and hand luggage

passes through the X-ray machine before you exit keep your customs

declaration and passport handy.

FAQ Find answers to frequently asked questions.

Ethiopian Airlines Customer Relation Officers meet arriving passengers and guide them to Passport Control and

Baggage Claim, or to the transit exit if you're connecting to another flight.

It depends on your nationality. Travelers from countries eligible for visa on arrival can obtain one at the Airport

Immigration Office; everyone else must arrive with a valid entry visa, such as an approved Ethiopian e-Visa, and clear

the Passport Control counters.

Apply online at evisa.gov.et. Once approved, bring the confirmation email and the one-page e-visa document with

you — a payment receipt alone is not sufficient for entry.

Check the wide-screen baggage display in the arrivals area while you're clearing passport control; it shows the

belt assigned to your flight.

Go to the Ethiopian Airlines Customer Service Desk at the Baggage Claim Area, open 24/7. Agents will help track

your bag; for international flights, delayed-baggage incidental payments (USD 150 Cloud Nine / USD 100 Economy)

apply if it doesn't arrive on the next day's flight.

Yes. The Baggage Claim Area has bank counters and ATMs for currency exchange, plus a booth for local mobile

lines, and there's free Wi-Fi throughout the terminal.

Choose the Green Channel (nothing to declare) or Red Channel (goods to declare). All baggage, including hand

luggage, must pass through the Baggage X-Ray machine before you exit.

The city center is about 8 km away, a 15–30 minute drive depending on traffic. Choose the Blue Line SkyBus, an

official taxi, a local ride-hailing app, or a pre-arranged hotel shuttle.

The Ethiopian Airlines Customer Service Desk at the Baggage Claim Area is staffed 24/7 and is the fastest way to

get help immediately after you land; the airline's global contact center can also assist before or after your trip.

Content accuracy — Content on this page is maintained by Ethiopian Airlines and based on information published across Ethiopian Airlines’ official arrival services, baggage information, Customer Commitment policy, and the official Ethiopian e-Visa portal (evisa.gov.et), as of August 2026. This includes meet and assist procedures, immigration and e-Visa steps, baggage-belt signage, duty-free and banking facilities, the 24/7 Customer Service Desk, and the Green/Red customs channels. Ground-transport times, fares, and delayed baggage compensation figures are provided as general guidance and may change. Page last reviewed: August 2026.

Notifications

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Flight

Manage

Check-in

Specials

Where We Fly

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ET Specials

Our Fleet

Before You Fly

Rules and Regulations

Baggage Information

Special Care

Add-on Services

On Board Services

Services at the Airport

Help and Contact

Search a country

Addis Ababa Arrival Services

Discounted fare is available if:

Arrival Services — Step by Step

Meet & Assist on Arrival

Immigration & Passport Control

Applying for an Ethiopian e-Visa

Finding Your Baggage Belt

Duty Free, Banking & Mobile SIM

24/7 Customer Service Desk

Customs: Green & Red Channel

Good to Know Before You Land

Getting to the City

Delayed or Missing Baggage

Money, SIM & Wi-Fi

Customs & Security

FAQ Find answers to frequently asked questions.

1. What happens right after I land at Addis Ababa Bole International Airport

2. Do I need a visa to enter Ethiopia through Addis Ababa

3.How do I apply for an Ethiopian e-Visa before I travel?

4.How will I know which belt to collect my luggage from?

5. What if my baggage is delayed, lost, or damaged

6. Can I exchange money or buy a local SIM card at the airport

7. What are the customs rules when leaving the arrivals hall?

8.How do I get from Bole International Airport to the city center?

9. Who can I contact for help with arrival services

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