Preferred seats are non-refundable except for involuntary changes occurred due to operational reasons.
Customers are not eligible for seat selection refunds when;
- Voluntary or involuntary upgrading to c-9
- Selecting a lower value seat after purchasing a higher value seat
- And when other voluntary changes like Itinerary and routing changes
Please note that the refunds will include the total amount paid for preferred seat selection minus the non-refundable taxes, if any applicable
In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a refund only in the following cases:
- Premium seat re-seated on a Regular or Exit Row with extra legroom
- Exit Row with extra legroom re-seated on a Regular or Preferred seat that’s not the exit row nor premium seat.
Refund requests can only be submitted after flight departs