All you need is a wireless-enabled device. Supported wireless-enabled devices include most tablets, smartphones and games and entertainment devices e.g. most smartphones, iPads, Samsung Galaxy Tab, Tablet PC, Windows PC, Mac, etc. You will need to have an Internet browser already loaded on your device that you can use to access the Wi-Fi. If you're ready, you'll now need to buy a Wi-Fi pass.

Q: Is Online Check-In available for all Ethiopian Airlines flights?

Online Check-In is available for All Ethiopian Airlines flights except from Ndjamena,Moscow and Bamako.

Q: Why does my itinerary show incorrect train details?

Due to system limitations, your itinerary may display fictitious train numbers (e.g., W2), departure points (QYG), and times. You must complete check-in to select an actual train connection.

Q: Is there a dedicated check-in counter for premium passengers?

Yes, Cloud Nine passengers and frequent fliers with Platinum/Gold ShebaMiles and Star Alliance membership have access to dedicated check-in counters and can enjoy the Cloud Nine Lounge after check-in.

Q: What are the benefits of joining the Ethiopian Airlines Corporate Travel Program?

Members enjoy exclusive upfront discounts, priority services, and flexible travel options, ensuring comfort and savings for your company's business travel needs. You'll also have access to our extensive route network connecting five continents with more destinations in Africa than any other airline.

Q: Can I book corporate travel tickets online?

Yes, you can book your corporate tickets online through our website, via a designated travel agent, or at Ethiopian ticket offices. Once enrolled in the program, you'll have access to special corporate rates.

Q: What if I can’t access the service on-board?

If you can’t access the service on-board due to technical problem and payed for it, you will be refunded.

Q: Can I use a self-service kiosk for check-in?

Yes, Ethiopian Airlines offers kiosk check-in at select airports. You can check in, choose your seat, and print your boarding pass in five simple steps.

Q: I’m part of a loyalty programme. Am I exempted from paying seat selection charges?

No, all passenger will pay for preferred seat selection, however, Ethiopian Sheba miles members may enjoy different seat selection benefits depending on their tier level if the preferred seats are available after boarding.

This FAQ page brings together the most common questions travellers ask about their trip. Here you’ll find practical information on flight booking steps, accepted payment methods, how to complete online check-in, and what to know about baggage allowance, excess baggage, and restricted items. We’ve also included details on ShebaMiles frequent flyer benefits, earning and redeeming miles, as well as account support.

You can use this section to get quick answers before you travel—like how to change or cancel a booking, what documents you need at check-in, or how to track your baggage. If you’re planning to pay with cards, vouchers, or other options, you’ll find clear guidance here too. Frequent flyers can explore how to earn miles on flights, upgrade seats, or access partner offers through ShebaMiles.

Booking FAQs

Explore our Booking FAQs for detailed answers to your questions about Ethiopian Airlines tickets.

Payment FAQs

Explore our Payment FAQs for detailed answers to your questions about Ethiopian Airlines ticket payments.

Check-in FAQs

Finding answers to your check-in questions is easy just browse through our FAQs for helpful solutions and tips.

Baggage FAQs

Browse our Baggage FAQs for detailed information on limits, fees, and special item handling.

Shebamiles FAQs

Explore our ShebaMiles FAQs for quick answers to all your questions about membership, rewards, and more!

Other FAQs

Check out our FAQs for comprehensive answers to all your queries about Ethiopian Airlines services.

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