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Lounges at Addis Ababa

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Ethiopian Airlines advises passengers traveling to or from Kigali between 21–28 September 2025 to plan ahead due to road closures during the UCI Road World Championships. Although flight schedules remain unchanged, travelers may face significant delays reaching Kigali International Airport. Passengers are commended to leave atleast 2–3 hours earlier than usual and stay updated via local traffic advisories. The airline will not be responsible for missed flights caused by traffic disruptions. Further event details and contact information are available through official Kigali 2025 platforms. We appreciate your understanding and cooperation, and we look forward to welcoming you onboard.

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Addis Ababa Airport Addis Ababa Stopovers Addis Ababa Arrival Services Lounges At Addis Ababa Swift Connections Guidelines

Lounge services at Addis Ababa Bole International Airport

Ethiopian Airlines’ lounges at Addis Ababa Bole International Airport offer comfort, privacy, and premium services for travelers. Enjoy refreshments, workspaces, and relaxing environments while waiting for your flight. Make your airport experience smooth and enjoyable with our exclusive lounge services

Step into Ethiopian Airlines’ lounges at Addis Ababa Bole International Airport and relax in style. With cozy seating, delicious refreshments, and peaceful surroundings, every moment before your flight is a pleasure. Our lounges turn waiting into a luxurious part of your journey.

Location

Located at terminal 2 side by side,

  • For joining passengers – After immigration and security check turn left and walk until you find gate A13. Lounge is located opposite to gate A13.
  • For transit passengers – After security check, go one floor up to departure floor. As soon as you reached departure floor, turn left until you find gate A13. Lounge is located opposite to gate A13.

Features & Facilities

  • Free Wi-Fi for all passengers
  • Children corner
  • Shower Facilities
  • Food, snacks and drinks (Bar Services)
  • Conference room
  • Toilet facility for passengers with reduced mobility
  • Quiet room and rest areas
  • Natural lighting with view to the City
  • Traditional Ethiopian Coffee ceremony

Terms and Conditions

  • Passengers are allowed to go to the lounges per their entitlements only. Don’t try to enter into the lounge that you are not entitled.
  • Customers shall be aware of their flight departure times.

  • Carrying abnormal type of bags in the lounges, except normal handbag, is forbidden.
  • Customers shall keep their personal belongings with themselves as Ethiopian will not take any responsibility for lost item of any kind in the lounges.
  • Unpacking, repacking commercial items in the lounges is strictly forbidden.
  • Baggage carts of any kind shall not be brought to the lounges.

  • Passengers are not allowed to bring their food inside the lounge unless a justifiable reason is presented and discussed with the team leader on duty.
  • We humbly invite our esteemed customers to fully enjoy our lounge offerings inside the lounge only. Esteemed customers are not allowed to remove food, beverages, or periodicals from our lounges.

  • Animals that are allowed to be carried in the cabin can be brought to the lounges and they shall remain in their locked cages except well trained and properly documented service animals that are meant to assist passengers physically, psychologically or emotionally.
  • The service ware of the lounges cannot be used for feeding animals.
  • Animals of any kind are not allowed to walk around the food and beverage areas and take seats in the lounges.
  • If the pets become unruly, the customer may be requested to take them out for the comfort of the rest of the customers.

  • Smoking is prohibited in the lounges except in the designated area. This includes the use of electronic cigarettes.

  • Playing any musical instrument or media loud is also not allowed.
  • Using loud speakers while answering calls from personal devises is not allowed while in the lounges. We recommend the use of head phones & earbuds in the lounges for the comfort of other customers.

  • Children must be accompanied by an adult at all times and must behave in a manner conducive to the quiet atmosphere of the lounge.

  • Please drink responsibly.
  • Ethiopian staff in the lounges reserves the right to refuse to serve alcoholic beverages to any customer who appears to be intoxicated or seems to behave unruly.
  • Children under the age of 21 are not allowed to consume alcohol in any of our lounges.

  • Walking in the lounges with night clothing and bare foot i forbidden.
  • It’s not allowed to laying down on the floor, sofas or rest your feet on the tables for the comfort of other customers, the cleanliness of the lounges and the furniture therein as well.
  • Additional examples of inappropriate behavior are: drunkenness, extreme rudeness towards the staff and other customers, aggressive behavior, perform acts considered harmful and/or unsuitable to the environment.

  • Service is on first come first served basis. You have to register first for the use of the shower facilities.
  • You can use the shower when it is your turn only and only if you are holding the next number on the list. Trying to bypass the line may stop you not to use the shower facility.
  • You shall keep your boarding pass with the reception for further control and monitoring of your boarding time.
  • Minimum time required to enter the shower room is at least 60 minutes before the departure. We don’t recommend you to use the shower if you have less than 60 minutes before departure of your flight.
  • The maximum allowable time to use in the shower is 15 minutes as we have to efficiently use the facility.
  • Please keep the shower clean after usage.
  • Littering water & insoluble items in the showers is not allowed.
  • Please hang towels on the towel hangers, don’t throw them on the floor.

Cloud-9 Lounge

Cloud-9 Lounge

  • Ethiopian accommodates all Passengers traveling in C-9 (Business class) out of Addis Ababa at Cloud 9 Lounge

  • Transit passengers whose connecting outbound flight from Addis Ababa is in economy class are not eligible for lounge access, despite the fact that they arrived Addis Ababa with business class ticket.   

Exclusive Lounge Access

Exclusive Lounge Access

  • Shebamiles Platinum Lounge

  • Ethiopian accommodates its own ShebaMiles Platinum Members at ShebaMiles Platinum Lounge.  

    Star Alliance Gold Lounge 

  • Ethiopian accommodates its own ShebaMiles Gold Members and all other Star Alliance carriers’ Gold Members at Star Alliance Gold Lounge.

         Shebamiles silver lounge

  • Ethiopian accommodates its own ShebaMiles Silver Members at ShebaMiles Sliver Lounge.

Opening hours

Sheba Cloud Nine Lounge and Sheba Platinum Star Gold lounge both are open 24/7 throughout the week.

Access Policy

All business class (Cloud 9) passengers (having business/C-9 class onward boarding pass) will be accommodated at Cloud nine lounge whereas Ethiopian Platinum and Star Alliance Gold members will be accommodated at Sheba Platinum Star Gold lounge. Esteemed customers are allowed to access the lounge starting from 5 hours before their estimated departure time.

Contact us:

Email  - customercareteam@ethiopianairlines.com

Phone +251115178211 / +251115178527 / +25111578827

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