All arriving passengers on Ethiopian Airlines flights are met by our Customer Relation Officers to guide them through to the Passport Control and Baggage Claim area or through the transit exit for connecting passengers.
Nationals of those countries allowed visas on arrival need to check with the Airport Immigration Office to enter Ethiopia. All others have to come with their entry visas and must pass through the Passport Control Counters.
Click Here for the country list who are allowed visa on arrival.
While waiting for passport clearance passengers can check the wide screen display which indicates at which belt passengers can claim their baggage.
A small Duty Free Shop is available at the Baggage Claim Area. Banks and a booth for local mobile lines are also available.
Ethiopian Airlines has a Customer Service Desk and Office right at the Baggage Claim Area on service 24hrs 7 days a week. In case of missing or damaged baggage our Customer Service Agents are on hand to assist you.
Ethiopian Customs has Green and Red Channel. However, be prepared to have your baggage and hand bag to pass through the Baggage X-Ray machine.
Discounted fare is available if you are a holder of one of the below documents as proof of residence in Ethiopia or flying your international sector by Ethiopian Airlines.
You are also entitled for discounted fares if you fly your international sector by Ethiopian Airlines. Please confirm if you have the below document.
It is mandatory that same ID card or proof of traveling international sector by Ethiopian should be presented upon ticketing if payment is made at city/airport offices and at check-in to the airline on demand. Failure to present the required document may result in removal of passenger from the flight list of that particular flight and refund of ticket after penalty deductions.
By clicking 'Continue Booking', you agree and confirm that the above testimony is true and will provide the required document for departure upon check-in.
Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.
How to get your Rail & Fly train tickets
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.
Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.
If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at firstname.lastname@example.org.
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.
Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.
Ethiopian Airlines is not liable for any missed flights due to delayed trains.
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.
For further information you can contact our reservations department in Germany: +49 69 770 673-052.
The transactions made in this website are reached by Law No. 27,541, art. 35, called PAIS Tax - "For an Inclusive and Solidarity Argentina" - which establishes a 30% tax on purchases made on foreign web pages, using credit and / or debit cards issued in Argentina.
Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.
Due to the current travel restrictions communicated by the government of Gabonese Republic, Ethiopian Airlines does not accept passengers traveling from China to Gabonese Republic until the government restriction is waived, except nationals of Gabonese Republic.
Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.