Customs Declaration Notice
 Have you got medical needs? We have made your travel easier than ever!
 Update on ticket rules to/from Tel Aviv
 Update On The Entry Requirement To Thailand
 Inclusive Travel Support
 Monkey Pox health declaration form
 Guideline for Visa on Arrival at Addis Ababa Ethiopia

Notifications

Notifications
Customs Declaration Notice
Read more
Monkey Pox health declaration form
Read more
Update on ticket rules to/from Tel Aviv
Read more

New notifications unavailable

Delayed, Lost or Damaged Baggage

Search a country

Selected country

Malaysia
English

All countries

Carry on baggage Free baggage allowance Special baggage Extra baggage Lost, delayed and damaged baggage Restricted baggage Interline Partners Baggage

Delayed, lost, or damaged baggage refers to situations where the luggage of passengers traveling with Ethiopian Airlines experiences a delay in reaching the intended destination, goes missing entirely, or arrives with visible signs of damage.

As a general policy, baggage eligible for compensation will be evaluated for repair or replacement. However, ET is not liable for the destruction, loss or damage of any baggage caused by

  • Defects in the material of baggage itself or aging after use
  • Minor dents, cuts, scratches, scuffs, dents, dirt and stains.
  • Protruding parts such as cover/straps/hooks/belts & lock.
  • Damage due to over-packing or inadequate packing of baggage.

We sincerely apologize that your baggage has been lost. To help us investigate and reunite you with your belongings as quickly as possible, please follow these steps:

 Report the missing luggage to an Ethiopian Airlines representative at your destination airport.

  1. File a baggage claim report and track status online by clicking here: Click Here

  2. We will make every effort to locate your bag within the standard 25-day tracing period.

  3. You will receive daily updates on the status for the first 5 days, then every 3 days until your bag is found or the 25-day period ends.

  4. When filing your claim, you will be advised of any specific local laws or regulations that apply at your arrival airport.

We sincerely apologize that your baggage arrived damaged. To help us resolve this issue quickly, please follow these steps:

  1. Report any irregularities immediately before leaving the arrival hall

  2. You will be Offered a repair where available

  3. If damaged piece of baggage is repairable, you may be advised to have it repaired  and submits the repair invoice with Property Irregularity Report (PIR) for refund

We apologize for the delay of your baggage. We guarantee to do everything we can to return it to you as soon as possible. To help us do that, please follow these steps:

  1. Report the delayed luggage to an Ethiopian Airlines representative at your destination airport..

  2. File a delayed Baggage claim and you can follow your claim status following this link Click Here

  3. We guarantee we will make every effort to locate your bag as quickly as possible.

  4. We will contact you immediately once your baggage is found to arrange delivery.

  1. What are the safety concerns for cabin baggage?

Passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:



Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local rules and regulations, the items may not be returned to you.

  1. What are the rules and charges for travelling with animals?

Ethiopian shall accept only Dog or Cat into the cabin with limited number per compartment (2 in economy class and 1 in business class) with a box measuring dimensions not more than 55x40x20cms and does not exceed 8kgs including transport container, otherwise it should be loaded in belly.

  1. Is baggage transferred when I’m on connecting Ethiopian airlines flights?

Yes, Ethiopian receives connecting passenger’s baggage from other airlines. If luggage of connecting passenger is not submitted by the delivering carrier such connecting passenger should be informed using a slip prepared for this purpose that their luggage is not delivered to Ethiopian and hence not to expect at final destination.

  1. Can I carry firearms, weapons, and ammunition in my baggage?

Ammunition, firearms, sharp knives and/or other security-restricted items belonging to passengers shall not be carried inside cabin and/or flight deck (cockpit), and passengers must declare such items at the time of check-in. All ammunition shall be carried in the aircraft hold as checked baggage only and with approval of concerned Security Authorities.

 1. What is the free baggage allowance for my flight?

If you are traveling in Economy class piece system 2 pieces 23kg each and C-9 3 pieces 23kg each.

Note that some weight system depends on the routes where you are traveling.

2. How much weight can I carry for my checked baggage?

It depends on the route and class if you are traveling in Economy class piece system 2 pieces 23kg each and C-9 3pieces 23kg each.

 3. What are the dimensions allowed for my carry-on luggage?

 (55cmx40cmx20cm)

4. Can I bring additional items like a laptop bag or a purse as hand luggage?

 Its possible to have the below Items on addition to carry-on luggage: -

1 Laptop, books, purse, 1iPad/1 phone but the maximum weight should not exceed 3kg.

5.Are there any restrictions on the number of bags I can check-in for free?

Economy class 2bags and business class 2/3bags

  1. What is Ethiopian Airlines' allowed size and weight for carry-on baggage in Economy class?

In Economy class with Ethiopian Airlines, passengers are allowed 1 piece of hand luggage with a maximum weight of 7 kg and a maximum dimensions equal to 23 x 40 x 55 (cm) .

  1. What is the carry-on baggage allowance for Business class passengers with Ethiopian Airlines?

Business class passengers with Ethiopian Airlines are allowed 2 pieces of hand luggage, each weighing a maximum of 7 kg.

  1. Can I bring personal items in addition to my carry-on baggage on Ethiopian Airlines?

Yes, Ethiopian Airlines allows personal accessories in addition to the specified carry-on baggage allowance in both Economy and Business class.

  1. Are there restrictions on the types of items I can bring in my carry-on bag with Ethiopian Airlines?

Ethiopian Airlines, like other airlines, may have restrictions on carrying liquids, gels, and certain hazardous items in carry-on bags. Familiarize yourself with Ethiopian Airlines' specific policies.

  1. Can I bring food on board in my carry-on bag with Ethiopian Airlines?

Generally, you can bring snacks and non-liquid food items in your carry-on bag with Ethiopian Airlines, adhering to their specified policies.

  1. What happens if my carry-on bag exceeds the size or weight limit with Ethiopian Airlines?

If your carry-on bag exceeds the specified size or weight limit with Ethiopian Airlines, you may be subject to additional fees, or you may need to check the bag.

  1. Is there a difference in carry-on allowances for different classes of service with Ethiopian Airlines?

Yes, there is a difference. Business class passengers with Ethiopian Airlines have a higher allowance, with 2 pieces of hand luggage weighing 7 kg each, compared to Economy class.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.com daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

Take the train to your plane

Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Read the terms and conditions

Do you want to include train segment to your booking?

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

© 2025 - Ethiopian Airlines   Sitemap

Ethiopian Airlines A Star Alliance Member