How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Updates on COVID-19(Corona Virus)

Statement on Ethiopian Flights to France

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Delayed, Lost or Damaged Baggage

Report delayed baggage at the airport or online

Delayed, lost and damaged baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediatelyafter the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

ET and its agents handle all baggage with diligent care. Nevertheless, damage might happen under certain circumstances. If you believe ET has damaged your checked baggage, please review this page to see how to report your claim. As a general rule, baggage which qualifies for compensation will be subject to repair or replacement. However, ET will assess the degree, time factors and the depreciation rates of baggage, a different handling other than repair may be offered.

However, ET is not liable for the destruction, loss or damage of any baggage caused by

Defects in the material of baggage itself or aging after use
Minor dents, cuts, scratches, scuffs, dents, dirt and stains.
Protruding parts such as cover/straps/hooks/belts & lock.
Damage due to over-packing or inadequate packing of baggage.
Damage or pilferage resulting from random search of Transportation Security Administration (TSA) or other safety inspections of each country.

If your baggage has not been delivered, you can also report it as delayed online by filling the Lost Baggage Inventory Form (BIF) found i the link below and sending it to your nearest Ethiopian offices at your destination.

Lost Baggage Inventory Form

Contact Local Ethiopian offices

Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Find out the whereabouts of your baggage online

Once you file a claim you can follow your claim status following this link:

Click Here

For lack of local contact or in case of unreasonable delays on your claim, please contact customer relation through Support and Feedback

Delayed, Lost or Damaged Baggage

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