How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Seat Map

Whoops, The internet connection appears to be offline!

You are back online!

Home
Services
On Board Services
Seat Map

Long Range Passenger Services

ET-Q400

Long Range Passenger Services

ET-Q400

Airbus A350 900XWB

Long Range Passenger Services

Airbus A350 900XWB

Boeing 777-300ER

Long Range Passenger Services

Boeing 777-300ER

Boeing 777-200LR

Long Range Passenger Services

Boeing 777-200LR

Boeing 787 - Dreamliner

Long Range Passenger Services

Boeing 787 - Dreamliner

Boeing 767-300ER

Long Range Passenger Services

Boeing 767-300ER

Medium Range Passenger Services

Boeing 737-800W

Medium Range Passenger Services

Boeing 737-800W

Boeing 737-700

Medium Range Passenger Services

Boeing 737-700

Regional and Domestic Passenger Services

Q-400 without Cloud Nine

Regional and Domestic Passenger Services

Q-400 without Cloud Nine

Q-400 with Cloud Nine

Regional and Domestic Passenger Services

Q-400 with Cloud Nine

Book a Flight

One Way Round Trip Multi City

Departure airport is required

Invalid Departure Airport

Arrival airport is required

Invalid Arrival Airport

Departure airport is required

Arrival airport is required

Departure Date is required

Flight 1

Departure Airport

From* ×

Arrival Airport

To* ×

Departure * Date Return * Date

Please choose your flight date correctly.

Flight 2

Departure airport is required

Arrival airport is required

Select Stopover

Flight 2

Departure Airport

From*

Arrival Airport

To*

Departure * Date

Please choose your flight date correctly.

Remove Flight

Before booking a flight, check the COVID-19 related entry restrictions to your destination.

Adult Adults

12+ Years

Children Child

2-11 Years

Infants Infant

0-1 Years

Adult (Age +12), Child (Age 2-11), Infant (Up to 2 years)

Promotional code is a series of letters/numbers that allow you to get a discount on flights.

Before booking a flight, check the COVID-19 related entry restrictions to your destination.

Book with Package

Book with Miles

Special Discounted Fare

Discounted fare is available if:

You have a proof of residence in Ethiopia.
You have an international flight/ticket by Ethiopian Airlines.

Note: It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

No, I hold none of the documents

Remark: If you have an infant under the age of two, you will need to provide a birth certificate or any proof of evidence at the airport.

Take the train to your flight

Do you want to include train segment in your booking?

Ethiopian, in cooperation with Deutsche Bahn, offers its passengers the opportunity to travel with Deutsche Bahn from almost all DB stations in Germany to Frankfurt Airport.

Important information

For rail & fly ticket, rail segment service to/from Frankfurt from any Deutsche Bahn service in Germany, surcharge will be automatically added to your booking.
Train segment will be included in your itinerary
Due to technical reasons the journey times stated in your booking are fictitious. Please go to www.bahn.de to check the times of train connections on the actual travel date.
DB Rail & Fly tickets are only valid in DB trains. Please note that Rail & Fly is not available for multiple stop bookings.
Rail & Fly must be booked with the booking done for flying; it cannot be added online once the booking is completed.
Passengers travelling in Business class on Ethiopian flight will be entitled to travel in the 1st class compartment of Deutsche Bahn. While Economy class passengers will travel in the 2^nd class compartment.
In case of rebooking before the train ticket is collected, new pick up number will be generated. Passenger is expected to get the new pick up number from the airline handling agent.
In case of rebooking after the train ticket has been collected, the ticket needs to be changed at a DB Travel Center at the train station.
Seat reservations are free on ET flight. You can go to www.bahn.de for seat reservation on Deutsche Bahn (for a fee).

How to get your Rail & Fly train tickets

Pickup numbers
After completing your online booking, you will receive a confirmation e-mail as well as a second e-mail from Ethiopian which is indicating one pickup number per direction, that is two pickup numbers per person for return journeys.

Use these pickup numbers to collect your Rail & Fly train ticket from any DB long-distance ticket machine at your DB departure station. Please ensure that such a long-distance ticket machine can be found at your departure station.

If you have not received an e-mail by Ethiopian Airlines with your pickup numbers, please contact any nearby Ethiopian office or e-mail us at onlinebooking@ethiopianairlines.com.
Choose your train connections
Due to technical reasons your itinerary is showing fictitious train numbers (starting with 9B), fictitious departure points (QYG) and fictitious times for the train segment. This data is not valid, please contact a DB Travel Center or go to www.bahn.de to check the times of train connections on the actual travel date. Ensure that you are arriving in time at the airport. Please note the check-in times of Ethiopian Airlines at the respective airport and choose a train connection so as to arrive at the check-in desk at least 2 hours before it closes.

Please also consider that train delays might occur. It is solely the responsibility of the passenger to arrive at the airport in time for checking in.

Ethiopian Airlines is not liable for any missed flights due to delayed trains.
Collecting your train ticket
You can pick up your Rail & Fly ticket from any DB long-distance ticket machine as from 72h before your journey begins, so the ticket for your return journey will only be available when you are returning to the airport.

For further information you can contact our reservations department in Germany: +49 69 770 673-052.

Flight Advisory

Important update on COVID-19 Restriction

Please note that you may be subject to a measure to prevent the spread of COVID-19 taken by the Government of Canada and to the best of your knowledge, you are not prohibited from entering Canada.

Electronic Travel Authorization (eTA) notification for passengers travelling to or transiting through Canada

Click on the image below to read more:

Important Notice

Please note that operation of flights from Buenos Aires (EZE), Argentina to Sao Paulo (GRU), Brazil is subject to government authorities approval.

The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);

Important Notice

The transactions are reached by 30% INCLUSIVE AND SOLIDARITY TAX PAIS (O5) as well as 35% FISCAL TAX AFIP RG 4815 (Q1);

Flight Advisory

Due to the current travel restrictions communicated by the government of State of Kuwait, Ethiopian Airlines does not accept passengers traveling from China to the State of Kuwait until the government restriction is waived.

Flight Advisory

Due to the current travel restrictions communicated by the government of Republic of Equatorial Guinea, Ethiopian Airlines does not accept passengers traveling from China to Republic of Equatorial Guinea until the government restriction is waived.

Flight Advisory

Due to the current travel restrictions communicated by the government of Republic of Madagascar, Ethiopian Airlines does not accept passengers traveling from China to Republic of Madagascar until the government restriction is waived.

Flight Advisory

Due to the current travel restrictions communicated by the government of Republic of Seychelles, Ethiopian does not accept passengers traveling from China to Republic of Seychelles until the government restriction is waived, except nationals of Republic of Seychelles.

Flight Advisory

All returnees to Ghana will be subject to the mandatory 14-days quarantine at own cost. Hotel arrangement and payment has to be done before departure.

Flight Advisory

All passengers(arriving, departing and transiting passengers) must fill the a Declaration Form 48 before hours of their departure. which can be found on the following link: Click Here All passengers should have the filled form on their phone or printed while travelling. Any passenger without this form is not accepted at ABJ airport.

Flight Advisory

All passengers irrespective of their nationality must fill the Passenger Locator Form ( PLF ) 48 hours before check-in which can be found on the following link: Click Here

Flight Advisory

The fare displayed here is for passengers finalizing their payment online with a credit card; Please note that we only accept payments at ticket office with USD currency only.

Flight Advisory

It is advisable to make check-in on our web/Mobile App and please note that check-in will be closed 90 Minutes before scheduled flight departure time.

Flight Advisory

This flight will only be functional subject to the city's airport resuming operation.

Flight Advisory

This flight will only be functional subject to the city's airport resuming operation.

Flight Advisory

This flight will only be functional subject to the city's airport resuming operation.

Flight Advisory

Travel restrictions to Dubai

Strict travel restriction apply to the selected destination. Please contact Ethiopian office for more information.

Note: UAE citizens are exempted from this restrictions.

Discount Offer

Dear Esteemed Customer,
Whenever you make payment using your International Credit Card, you are entitled a discount of 15% for economy class and 20% for Business class. Make sure to insert GEM01 under the Promo Code option.

Thank you!

Travel Advisory

Starting from 26^th of January 2021, the U.S. government requires all passengers with two years of age and older traveling to the United States from any international location to test negative for COVID-19 within three calendar days of departure.

For more details on the order, please visit the CDC's website.

Order: Federal Register Notice: Requirement for Proof of Negative COVID-19 Test Result or Recovery from COVID-19 for All Airline Passengers Arriving into the United States | Quarantine | CDC

FAQs: Requirement for Proof of Negative COVID-19 Test or Recovery from COVID-19 for All Air Passengers Arriving in the United States | CDC

As per the current regulation issued by the relevant authorities at destination airports, travellers originating from South Africa in the last 14 days will not be accepted for travel to or transfer through Dubai , Washington , New York , Chicago and Sao Paulo from any other point except for returning nationals. Please contact our sales team for details at jnbcto@ethiopianairlines.com.

Flight Advisory

Changes on check-in time for flight ET705

Due to CDG airport congestion and actions taken by airport authorities, Ethiopian Airlines check-in time for ET705 will start at 5:15 p.m. and the check-in counter will be closed at 7:45 p.m. Passengers arriving late after 7:45 p.m. will not be accepted and date / flight penalties will apply.

Flight Advisory

Agency Ethiopian Airlines Closed Due to Lockdown

Click & Collect FOR TICKETS ALREADY BOOKED ONLY APPOINTEMENT TO TAKE CALLING 01 53 89 21 05

Changes on check-in time for flight ET705

Travel Advisory - Kuwait

Effective from 07 February 2021 until further notice only the below listed passengers are allowed to enter Kuwait.

Kuwaiti Nationals
Domestic Worker (house maids) travelling with Kuwaiti nationals
Diplomats and Diplomatic missionaries (PCR test will be provided for free upon arrival and there don't need to register on Kuwait Mosafer APP)
Ministry of Health staffs
Government or Private Clinic medical sector staffs (for private clinic medical staffs prior approval has to be obtained from Ministry of Health (MOH))
Direct families of the above categories
Domestic helpers who are confirmed to travel under BelSalmah Quarantine Package and have authority to board email.
Domestic helpers who are confirmed to travel under BelSalmah Quarantine Package and have authority to board email. (don't need to register on Kuwait Mosafer APP)

All travelers are required:

To present a COVID-19 negative certificate with 72 hours validity.
To register in advance on Kuwait Mosafer link (https://Kuwaitmosafer.gov.kw ) to pay for hotel and two PCR Covid tests.

Long Range Passenger Services

ET-Q400

Airbus A350 900XWB

Boeing 777-300ER

Boeing 777-200LR

Boeing 787 - Dreamliner

Boeing 767-300ER

Medium Range Passenger Services

Boeing 737-800W

Boeing 737-700

Regional and Domestic Passenger Services

Q-400 without Cloud Nine

Q-400 with Cloud Nine

Book a Flight

Ethiopian App

Your Privacy

Strictly Necessary Cookies

Functional Cookies

Personalization

Performance Cookies