How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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エチオピア航空便でご到着のすべてのお客様は、カスタマーリレーションズ・オフィサーが入国審査およびバゲージクレームエリア（手荷物引取所）、また乗り継ぎの方は乗り継ぎ（トランジット）専用出口までご案内します。
到着ビザが許可されている国籍の方は空港入国管理局に確認の上、エチオピアに入国する必要があります。その他の国籍の乗客はあらかじめ取得した入国ビザをお持ちの上で入国審査を受ける必要があります。

到着ビザが許可されている国のリストはこちらをクリック。

入国審査をお待ちの間、ワイドスクリーンの表示でお預けの手荷物を受け取るターンテーブルの場所を確認いただけます。
バゲージクレームエリア（手荷物引取所）では小さな免税店が利用いただけます。銀行や現地の携帯電話ブースもございます。
バゲージクレームエリア（手荷物引取所）内には24時間毎日営業のエチオピア航空カスタマーサービスデスクと事務所がございます。手荷物の紛失または破損の場合は係員がお手伝いをいたします。
エチオピアの税関には緑と赤の通路があります。手荷物をお持ちになりX線検査装置をご通過ください。

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