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Payment Methods

Credit Card

The following credit cards are accepted for payment:
VISA, Master, JCB and American Express.

Refund Policy
  • The normal Ethiopian ticket refund policy shall remain applicable for tickets sold online from Japan.
  •  Refunds shall be made in the original currency the ticket was paid for at the first city of embarkation for internet sales.
  • Refund claims for credit card sales shall be credited back to the card holder’s account and shall not be payable in cash or other forms of payment. 
  • Refund shall only be processed in Ethiopian office in the city where the Original ticket was sold or where the first boarding point of the passenger. 
  • Refund shall be made payable directly to the payer, sponsor or card holder.
  • Any refundable amount should be calculated based on the percentage discount given to the internet customer at the time of original ticket issuance.
  • For Konbini payment refund shall be handled in cash at ET ticket office.
  • Since Konini does not support refund Electronic miscellanies document(EMD) shall be issued by the airline for both ticketed and un-ticketed payments. The Electronic miscellanies document (EMD) will refunded in Cash by the Ethiopian Japan office.


Contact Us

Ethiopian Airlines Group Japan office

Area Manager: Mr. Hailu WoldKidan

Mailing address: 1F, Oak Akasaka Building, 7-1-16, Akasaka, Minato-ku, Tokyo 107-0052 Japan-
Phone: +81 50 3388 2937
Fax: +81 3 6234 0279
Business hours:Mon-Fri 09:30-17:30 (Sat, Sun and national holidays are closed)


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