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Ethiopian Airlines advises passengers traveling to or from Kigali between 21–28 September 2025 to plan ahead due to road closures during the UCI Road World Championships. Although flight schedules remain unchanged, travelers may face significant delays reaching Kigali International Airport. Passengers are commended to leave atleast 2–3 hours earlier than usual and stay updated via local traffic advisories. The airline will not be responsible for missed flights caused by traffic disruptions. Further event details and contact information are available through official Kigali 2025 platforms. We appreciate your understanding and cooperation, and we look forward to welcoming you onboard.

Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

On-board WiFi Preferred Seat Priority Boarding Refund Protection Discover Addis Ababa E-SIM Service

Upgrade Your Economy Class Experience

Make your trip more comfortable with Ethiopian Airlines Preferred Seat selection. Choose your seat in advance and travel with the peace of mind that your spot is secured before boarding. Whether you prefer extra legroom, sitting by the aisle, or a window view, you can reserve it when booking your flight or managing your ticket.

Selecting a preferred seat is simple and available for most fare types. Add it to your booking online, during check-in, or through our mobile app, and enjoy a flight experience tailored to your comfort.


Extra leg room

Extra leg room

These seats are available in both Premium Economy and Economy Class. These seats are available in both Premium Economy and Economy Class. These seats are available in both Premium Economy and Economy Class.

Preferred Zone Seat

Preferred Zone Seat

As a rule, the preferred seating area is located in the front part of Economy Class, directly behind Business or Premium Economy Class. These seats enable you to leave the aircraft quickly after landing, making your journey even easier and more flexible.

Manage Your Booking

Manage your Ethiopian Airlines Booking by providing your last name and the Six-Digit alphabet Code on the Booking reference field and Retrieve your Booking

Manage Your Booking

Manage your Ethiopian Airlines Booking by providing your last name and the Six-Digit alphabet Code on the Booking reference field and Retrieve your Booking

Car Rental Airport Transfer

If you're travelling in Business Class (cloud 9) or economy class and choose standard seat you don’t have to pay for seat selection. But if your selection is a preferred seat such as; Premium seat at front row and bulkhead seats or exit row with extra legroom, you will pay a little extra. You can view the cost of seat through Manage a Booking. Anyone who chooses exit row seat must meet the criteria for Exit row seat assignment criteria.

Yes, it is available except on Ethiopian domestic routes.

You can purchase preferred seat on Ethiopian website, Ethiopian mobile app at airport, Global contact centre and all Ethiopian ticket offices.

You can contact any of Ethiopian airlines local offices or our global contact center or send Email to our customer service desk

You can pay using credit/debit cards, in cash, or bank transfer/wire.

yes, you can purchase.

Preferred seats are non-refundable except for involuntary changes occurred due to operational reasons.

Customers are not eligible for seat selection refunds when;

  • Voluntary or involuntary upgrading to c-9
  • Selecting a lower value seat after purchasing a higher value seat
  • And when other voluntary changes like Itinerary and routing changes

Please note that the refunds will include the total amount paid for preferred seat selection minus the non-refundable taxes, if any applicable

In case of involuntary changes to your seat due to operational, safety or security reasons, you are eligible for a refund only in the following cases:

  • Premium seat re-seated on a Regular or Exit Row with extra legroom
  • Exit Row with extra legroom re-seated on a Regular or Preferred seat that’s not the exit row nor premium seat.

Refund requests can only be submitted after flight departs

Preferred seat value is non-refundable in such cases.

Yes, as long as your flights are on fully Ethiopian operated sectors as purchase of preferred seats is only permitted on flights that are operated by Ethiopian airlines with an Ethiopian airlines flight number.

Yes, you can change your seat reservation if you haven’t already paid for it. And preferred seat reservation will be cancelled after 24hrs of booking if payment is not effected until then.

Passenger travelling with an infant are able to select a bassinet seat with charge on a first come, first–served basis.

Passenger travelling with an infant are able to select a bassinet seat with charge on a first come, first–served basis. The baby should be under 11 kg in weight and 67 cm in length. For more information please contact Ethiopian call canter or local office.

Extra legroom seats are exit row seats with leg space available while Premium seats are economy front row seats (this may vary depending on the aircraft types).

No refund will be applicable for changes(upgrade) to another higher value seat(cabin).

Yes, you can select and pay for a seat on each flight leg of your journey.

No, all passenger will pay for preferred seat selection, however, Ethiopian Sheba miles members may enjoy different seat selection benefits depending on their tier level if the preferred seats are available after boarding.

Infant under 2years of age will have a baby bassinet fixed at the bulkhead seat both at the front and at the back up on request and these seats are available with charge. Children and unaccompanied minors will also be charged if the above seats are chosen. But Exit rows will not be allocated for passenger with Infants, Children and unaccompanied minors.

You can choose your preferred seat online by checking the availability and if your group booking is done at our offices, we make every effort to seat passengers in the same booking together depending on availability. If you’d like to ensure you are seated together, you can select seats in advance.

Seat selection charges for passengers travelling in Economy Class are only applicable to flights operated by Ethiopians. If you’re travelling on a flight with one of our codeshare partner airlines, please check with the partner airlines.

Other charges will apply depending on the special assistance requested and policies and conditions of special assistance shall apply.


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