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Web Check-in

Click here   to check if your sector is eligible for Web Check-In. Web Check-In starts 48 hours before departure and ends 2 hours before departure

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オンラインチェックイン

エチオピア航空のオンラインチェックインでスムーズにご出発ください。使いやすいプラットフォームでチェックイン、座席指定、搭乗券の保存を事前に行うことができます。オンラインチェックインはご出発の48時間から2時間前までご利用いただけますので空港の長い列にお並びいただくことなく、スムーズなご旅行をお楽しみください。

ウェブチェックイン

エチオピア航空の簡単で便利なウェブチェックイン。使いやすいプラットフォームでご自宅にいながらフライトのチェックイン、ご希望の座席の選択、搭乗券のダウンロードを行うことができます。

モバイルアプリでのチェックイン

さらに便利にご利用いただくにはエチオピア航空のモバイルアプリをご利用ください。シンプルで直感的な操作性でより簡単にお手続きいただけます。

セルフバッグドロップオフ

セルフバッグドロップオフサービスをご利用いただくと長い列に並ぶ必要がありません。この迅速で簡単なプロセスにより短時間でお荷物をお預けいただけます。タグを付けて手荷物を預けるだけですぐにゲートに向かえます。

※2歳から7歳の小さなお子様には窓側のお座席でご利用いただけるフライアウェイキッズベッドをご用意しております。離陸時、着陸時、シートベルト着用サイン点灯中はご利用いただけませんのでご注意ください。

1. Error: INHIBITED_SSR_FOUND
Cause: This error occurs when a booking has a special service request such as a Wheelchair, Stretcher, Medical case, Pet in the cabin, or extra seat passenger that is inhibited.

Solution: Any bookings having one of these requests will not be able to check-in and the passenger should go to the airport counter.

2. Error: Segment Restricted/Segment not eligible for Check-in
Cause: The system is unable to complete your check-in. The segment you are trying to check in is restricted for online check-in.

Solution: Please go to the airport to complete the check-in formalities and receive your boarding pass(es)

3. Error: Flight Not Initialized
Cause: This happens when the passenger flight is not yet ready for Check-in service

Solution: Please try again within 48 hours of your scheduled flight departure time. If the error continues, please contact us immediately

4. Error: Online check-in window is closed
Cause: This is when the Online check-in window is closed

Solution: Please proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

5. Error: CHECK_IN_WINDOW_NOT_YET_OPEN
Cause: This error occurs when the passenger is trying to check-in online before the allowed check-in time.

Solution: Please try again within 48 hours of your scheduled flight departure time.

6. Error: Invalid Passport Number
Cause: This could be due to incorrect document details.

Solution: Ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center or proceed to the airport to complete the check-in formalities and receive your boarding pass(es)

7. Error: DOCUMENT_NUMBER_DUPLICATED
Cause: This is when 2 passengers enter the same document type and document ID on the same PNR.

Solution: Please ensure that you have entered the correct document details and try again. If the error continues, please contact our global call center for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es)

8. Error: Online Check-in not allowed
Cause: This error in most cases is due to an unpaid ancillary

Solution: Please contact our call center to complete the payment and check in to receive your boarding pass(es)

9. Error: Inhibited Station
Cause: Check-in is not allowed from the origin or your point of departure.

Solution: Please contact our call center or complete your check-in at the airport.

10. Error: Online Check-in is not allowed APP Error
Cause: The system is unable to complete your check-in at this time.

Solution: Please retry after some time. If the error continues, please contact our global call center for further assistance or proceed to the airport to complete the check-in formalities and receive your boarding pass(es).

11. Error: ASSOCIATED_PASSENGER_NOT_ELIGIBLE/ inhibited Passenger Type
Cause: Passengers like Infants, and unaccompanied minors are inhibited from using self-service check-in applications.
Solution: Please contact us immediately for further assistance or proceed immediately to the airport to complete the check-in formalities and receive your boarding pass(es).

Click here to get information about baggage restrictions

Payment by bank cards issued in Russia is not available on the website. To finalize your booking and pay for your air tickets, you can send your booking code by e-mail to ethiopianairlines_ru@aviareps.ru daily or call us at +7 (495) 937-59-45. You will be sent a link to pay for your reservation with a Russian bank card.

You can also pay by cash or Russian bank card at the airline's office at: 9, Zemlyanoy Val Street, Moscow, BC “Citidel”, 8th floor. Office working hours: Monday through Friday from 10:00 to 19:00.

Branch of AVIAREPS AG is an authorized general agent of Ethiopian Airlines in Russia. TIN/CPP 9909020040/773851001

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

ノート : 発券時(市/空港の発券所で支払いを行う場合)、およびチェックイン時にオンデマンドで航空会社に書類を提示する必要があります。必要な書類を提示しないと、フライトからの乗客の拒否と、該当するペナルティ控除後のチケットの払い戻しにつながる可能性があります。

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Ethiopian Airlines A Star Alliance Member