Search a country

Selected country


All countries



Update on ticket rules to/from Tel Aviv
Read more

New notifications unavailable

Fully Refundable booking

Never hesitate to book your flights assuming you lose out on a refund when something unforeseen happens. Ethiopian offers you a Refundable Booking service for a small additional fee, enabling you to apply for a 100% refund if you are not able to attend your flight due to unforeseen circumstances, giving you peace of mind with Ethiopian.

Terms & Condition

1. How do I apply for refund for my flight ticket?

If you are not able to attend your flight and want to apply for refund due to the conditions mentioned in the Terms & Condition, you can only apply online Here.

2. Am I entitled for full ticket refund?

You can get a full refund for your flight ticket if you have purchased a Refundable Booking service while booking on our website and the reason for your cancellation is covered by the service's Terms & Condition

3. Do I get refund even if my journey includes other airline other than Ethiopian airlines?

Yes, you will be eligible for full refund as long as you purchase the service on the Ethiopian Airlines website and meet the terms and conditions.

4. How can I follow up my refund application?

You will receive an email notification with your application status to the email address you provided. You can also request a reminder email if needed.

5. Can I apply for refund if I haven’t purchased this refundable booking?

If you have not purchased a Refundable Booking service, your refund will be subject to the regular ticket refund conditions. Therefore, you need to contact your nearest Ethiopian Airlines office or Global Customer Interaction Center

6. Am I entitled for refund of my additional service request I have purchased along with my ticket?

Yes, you are eligible for a refund of any additional services that you purchased along with your tickets.

7. How can I purchase the service?

You can purchase the service on our website along with your ticket purchase at the payment page.

8. Can I add this service after I have completed my ticket purchase or reservation?

No, this service can only be purchased at the time of booking your ticket.

9. What are the available forms of payment to purchase this service?

This service can only be purchased online using credit/debit cards.

Ethiopian Airlines A Star Alliance Member