Question 1

How do we get refund for tickets paid in cash or at bank?

Accepted Answer

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Question 2

Will all flights be available online to operate per schedule?

Accepted Answer

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

Question 3

How do we rebook/refund tickets purchased for travel date after 30Jun20?

Accepted Answer

If air space opens for operation, rebook per  passenger preference or Keep your ticket for travel until December 31,2021.

Question 4

when will suspended flights resume?

Accepted Answer

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Question 5

why PVG flight are canceled and we have to pay the difference in order to reschedule?

Accepted Answer

we are forcced to cancel our  flights based on the chinese  government restriction for a flight   and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived  both date change fee and a no show fee .

Question 6

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

Accepted Answer

you may  check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19.      And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

Question 7

flight resuming dates for suspended flight destinations and up to date information on canceled flights

Accepted Answer

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Question 8

Why we are requested to pay higher fare difference to  change ticket due to Covid-19 for already purchased ticket?

Accepted Answer

Because all lower price are sold out.

Question 9

Why are non-operational flights still available on the website/Mob app?

Accepted Answer

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

Question 10

How can I change my ticket?

Accepted Answer

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

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