Deliver baggage on time
It is Ethiopian's intention to deliver your checked bags to you on time. However, in the event that this does not occur, Ethiopian will make every reasonable effort to deliver your bags within 24 hours. Notify an Ethiopian employee at the airport if you cannot locate your baggage. In the rare event that delivery of your checked bags does not occur, Ethiopian will make a one-time incidental payment of USD 150.00 for Cloud Nine or Business Class passengers to cover small expenses. Economy-class passengers if their bag does not arrive on the following day's flight, an incidental payment of USD 100.00 is given. For domestic flights One-time incidental payments of ETB 750 for C-9 and ETB 600 for Economy-class shall be given immediately upon arrival (all payments apply to non-residents at destination per customer).
Ethiopian will attempt to contact owners of unclaimed baggage when a name, address, or telephone number is available. Bags unclaimed after 7 days are sent to our headquarters in Addis Ababa, where continued efforts are made to locate the bag owners. To check on the progress of your lost, damaged, or delayed baggage, please call us at 800-445-2733 or go to our website. www.ethiopianairlines.com.