Check-In Guidelines for Ethiopian International Departures ex-YYZ (ET553)
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Other FAQs

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Israel citizens are not allowed to transit through Bangladesh (DAC). Please ensure your transit route complies with this restriction before completing your booking.

Click here to get information about baggage restrictions

Dear Esteemed Customer

Greetings!

Happy New Year and wish you a pleasant travel!

Please note that payment by bank cards issued in Russia is not available on the website. You can email your booking code to ethiopianairlines_ru@aviareps.ru or call us at +7 (495) 937-59-45 daily from 10:00 to 19:00 (31DEC from 10:00 to 17:00) local time in Moscow You will be provided with a link to pay for your booking with a Russian bank card

!Due to the public holidays in Russia, The Ethiopian Airlines Moscow Ticket office AVIAREPS AG located at 9 Zemlyanoy Val street, 8th Floor, Business Center “Сitydel”, Moscow, will be closed from 31DEC2025 to 11JAN2026.

The branch of AVIAREEPS AG is an authorised general agent of Ethiopian Airlines in Russia. INN/KPP 9909020040/773851001.

Thank you for choosing Ethiopian Airlines

Please be notified that for flights departing from Washington, Ethiopian Airlines has temporarily limited excess baggage to a maximum of 2 per passenger making the total number of accepted checked baggage 4 per passenger. The additional 2 excess bags will be accepted on standby and may not be shipped on the same flight.

VISA for passengers transiting through ICN
Kindly note that since our flight will have a technical landing in Seoul, passengers with the nationalities Sudan, Syria, Egypt, Yeman are required to hold a transit VISA for South Korea.

Please be informed that if your flight has a stopover at Incheon Airport (ICN), based on the local requirement you are required to disembark, go through transit security screening, and then re-board the aircraft.

Travel Advisory

1. All travelers are required to submit thier SG Arrival Card before arriving in Singapore, except:

  • Those transiting/transferring through Singapore without seeking immigration clearance

  • Residents travelling through the land checkpoints.

Please note that the SG Arrival Card is not a visa. You may refer to the requirements for entering Singapore for more information.

2. All passengers with travel history to countries with risk of yellow fever in the 6 days prior to arrival in Singapore are required to have a valid yellow fever vaccination certificate. The Yellow Fever Vaccination Certificate will only be considered valid if issued 10 days prior to arrival into Singapore.

For the detail information, including the list of countries with risk of yellow fever, click here

Please note that airport check-in time for your flight on ET928 will be from 15:00 to 18:00 local time.

If travel is on a short-term visa, you will need to have a return ticket preferably on Ethiopia Airlines. If the return ticket is on other airlines, an indemnity will have to be submitted.
Long-term visas under process - Passengers need to carry the payment receipt and Declaration. Passengers will also need to have a single-entry visa to enter South Africa. If NOT OK TO BOARD pops up during the check-in system, passengers must contact DHA-South Africa to have the status changed and obtain a "Waiver of Unfavor" letter from DHA- South Africa.

Discounted fare is available if:

Note : It is mandatory to present the document upon ticketing (if payment is made at city/airport ticket offices) and, at time of check-in to the airline on demand. Failure to present the required documents may result in denial of passenger from the flight and refund of ticket after applicable penalty deductions.

FAKE WEBSITE AND BANK ACCOUNT ALERT

Beware of Scammers

It has come to our notice that scammers are setting up fake websites with similar names to ours to deceive passengers. Our official website is www.ethiopianairlines.com and you can download our mobile app for easier and safer transactions.

Ethiopian officers do not call you for payment or ask you to transfer money to any specific bank account . Ethiopian has city offices and airport offices in four cities in Nigeria, namely Kano, Enugu, Abuja and Lagos; you may visit our offices for any further information.

Travel Advisory

  • Passport or national identity cards are required for all passengers traveling between Vienna and Copenhagen, along with residence permit or citizenship in one of the Schengen countries. Driving license or other ID cards are not considered as travel documents.

  • Passengers traveling between Vienna and Copenhagen who require entry visa to Schengen countries must have a valid multiple-entry Schengen visa. Passengers who already used a single-entry Schengen visa to enter Vienna or another Schengen country cannot travel on Ethiopian Airlines flight between Vienna and Copenhagen as their single-entry Schengen visa is already used.

This fare is payable in Ethiopian Birr only if you are an Ethiopian citizen, or you have a residence permit in Ethiopia.

Note:

  • It is mandatory to present all the necessary documents upon ticketing (if payment is made at city or airport ticket offices) and at the time of check-in to the airline on demand. Failure to present the required documents may result in the denial of the passenger's flight.
  • If you do not hold any of these documents, your ticket must be paid with credit/debit card on the Website/ Mobile App OR pay in cash in USD, GBP, or EUR currencies at ticket offices.

Group Booking Meal Selection Plus Grade FAQ Customer Rights

Group Booking

Yes, you can use online check-in for a group passenger. The maximum number of passengers to check-in at a time is ten passengers.

Group booking is not available online. Please contact our local office or our global contact center.

Online group booking is possible only on the Ethiopian Airlines agency portal. For enrollment, please contact our local office 

The price for a group is calculated independently of the lowest online price. It is calculated individually according to capacity and can be higher than the single seat fare sold online.

The number of seats available in the aircraft decreases per booking. It may therefore be the case that a seat is still available for an individual passenger at a lower price, but not to a group because of the number of travellers.

Our booking system allow a single booking to contain a maximum number in party of 99 passengers. A maximum of 50 pre-reserved seat can be requested in one booking.

To assign seat to all 99 passengers in a booking, the booking must be divided in to at least two passengers name record (i. e. one with 50 seat and the other with 49)

Yes, providing the required group size of at least 10 people remains and the group terms and conditions permit it.

If due to cancellations, the number of individuals in a group reduced to nine(9), it will no longer be considered as group and the booking will be handled as other individual bookings

Groups for which names are not obtained 30 days prior to flight departure date should be cancelled.

A group consists of at least 10 passengers (> 2 years old) traveling together over one or more flight segment.

Group Passengers must travel together on all outbound flights.

All group booking should have a group name while the PNR is created. The group name shall be assigned by the booking office. This will be unique name to establish the identity of the passengers traveling together,

The name of all the passengers may not be obtainable at the time of booking and such passengers shall be booked under a group name as may be established by the sponsor.

Group members name must be provided 60 days before the flight departure date. If that is not possible, the deadline for obtaining group name is 30 days.

Bookings for a group is not available online and it has to be done at our local office, call centre or via a travel agency.

Travel agencies are kindly requested to contact Ethiopian airlines group and operations team before any promise of space confirmation is given to the group.

All group request must be processed, evaluated and approved by a group controlling desk.

331 days – for a trip only using Ethiopian flights

Meal Selection

Yes, you may still choose from the flight’s menu. However, it will be subject to availability on board.

Meal Selection can be done through Manage my trips on the Ethiopian Airlines website or on the Ethiopian Airlines mobile app.

 Go to manage My trips

Select Passenger information and Meal selection

Select Add meal and special Request

You may select Special Meals 24 hours before your flight’s departure.

Yes, you will still be able to choose your meals on board.

This could be due to one of the below reasons;-

  • If the flight departure is less than 24 hours
  • If the flight is operated by another airline
  • If your booking is on waiting list
  • If you flight is very short less than 2  hours

You can only pre-select your meals on codeshare flights that Ethiopian Airlines operates.

Yes, you can change your meal selection up to 24 hours before departure.

No, unfortunately meal selection is only available for confirmed flight bookings. Waitlisted and reserved bookings are not applicable.

There will be no payable fee if you select your meals through Manage Booking on the Ethiopian Airlines website or on the Ethiopian Airlines mobile app.

Plus Grade FAQ

 We may recognize your loyalty by giving higher priority to requests made by [Gold and Silver] members.

 You may receive an email 7 days prior to the departure of your trip, inviting you to make an offer. Alternative, you can login to Manage My Booking online using your booking reference.
Choose the flight sector you would like to upgrade, and move the slider to indicate your offer.
Enter your contact and payment details in the fields provided.
Review and submit your details.
After completion, you will be emailed confirmation of your upgrade offer. You can use this email to modify or cancel your offer.

 Please review the offer amounts and totals for each sector of your trip to ensure that each matches your intention. Please also verify you have entered the correct payment & contact information. You should also review and agree to the program Terms & Conditions.

 The terms and conditions are the full program details. They can be found on the “Review & Submit” page or on under the program section on our website. The terms & conditions must be agreed to before submitting your bid.

 The terms & conditions spell out the full rules of the program and we cannot process your request until you indicate you have read and agree to these.

 If you do not agree to the terms & conditions you won’t be able to participate in the program.

 Go back through the offer process and check that you have entered all details correctly. If you are still receiving an error message, you can contact us at upgrades@ethiopianairlines.com  

 Please wait [4 hours] as it may take time for the email to be generated. Also please check your spam folder on your email account.

 No, this service is currently only available online.

 Yes, you can change the amount up until the deadline noted in your upgrade requested email or up until your offer is accepted, whichever happens sooner. All you need to do to change your offer is click the link in the upgrade offer email and use the slider to select your new offer amount.

 To change the credit card information, you must first cancel your request and then re-submit the offer via the button on the cancel confirmation screen or e-mail you receive.

 You can modify your offer by clicking on the modify link in the upgrade requested e-mail you received after submitting your bid.

 No, once the offer window has closed you are no longer able to submit an offer. All offers must be made at least [50 hours] prior to the departure date of each flight segment. 

Customer Rights

Overbooked Flight means a flight where the number of passengers holding confirmed reservation and presented themselves for check-in within the required time limit exceeds the number of available seats on that flight/compartment.

Passengers who have been re-protected on other means shall not be paid with DBC if the delay at point of arrival does not exceed four hours when compared to the original schedule.
Carriage is denied for reasons beyond the control of ET he/she is not checked in before or at the latest check in time.
The behavior, health condition or immigration status of the passenger as such entitles ET to refuse the passenger.
He/she has refused to comply with the lawful instructions of ET
He/she has refused to undergo security check
Holding ID(Airline staff ticket) ticket or reduced rate ticket.
Holding a ticket blacklisted as lost, stolen, fraudulent or otherwise suspicious.

Denied Boarding Compensation (DBC) will be paid to a passenger who: 
Has a valid ticket purchased from ET or an agent of ET irrespective of whether the ticket is a document of ET or any other carrier having Interline Agreement with ET.
Holds a confirmed and valid booking on that particular ET flight.
Has presented himself/herself for check-in for the particular ET flight at the time and place specified by ET (before counter/check-in activity for the particular flight is closed) within the latest check in time or within the stations minimum connecting time (MCT) for connecting passengers and is in possession of the necessary travel documents.

All paying passengers who have checked-in and already accepted for travel on a delayed flight are entitled for the compensation program regardless of their original reservation status and the following will be offered:
Snacks and telephone calls will be offered depending on the delayed time.
Meal will be offered during normal meal hours.
Hotel accommodation may not be extended to local joining resident passengers. However, assistance may be given, if needed, in transportation.
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