How do we get refund for tickets paid in cash or at bank?

since all ticket offices are closed due to Covid -19, cash refund will be handled when ticket offices reopen.

Will all flights be available online to operate per schedule?

Unless there is any travel restriction imposed on your travel itinerary, Ethiopian will continue its operation and keep its passengers notified for any travel readjustments.

How do we rebook/refund tickets purchased for travel date after 30Jun20?

If air space opens for operation, rebook per passenger preference or Keep your ticket for travel until December 31,2021.

when will suspended flights resume?

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

why PVG flight are canceled and we have to pay the difference in order to reschedule?

we are forcced to cancel our flights based on the chinese government restriction for a flight and considering the situation we exchnage passengers ticket by collecting only a price differnce based on the avaliable price on the new travel date and waived both date change fee and a no show fee .

I cant travel due to Covid-19, what do I do with my ticket, if I want to travel in near future?

you may check the bellow link to check the possible option provided, https://www.ethiopianairlines.com/aa/travel-updates/covid-19. And if you need any further assistance please call us or forward your request to Reservation@ethiopianairlines.com

flight resuming dates for suspended flight destinations and up to date information on canceled flights

since flight was banned due to Covid-19 transmission spread, Ethiopian will update flight reopening date of each country per respective country government release. You may follow up the update on https://www.ethiopianairlines.com/aa/travel-updates/covid-19

Why we are requested to pay higher fare difference to change ticket due to Covid-19 for already purchased ticket?

Because all lower price are sold out.

Why are non-operational flights still available on the website/Mob app?

Dear our valued customer , Please note that all flights to countries that have announced flight restrictions are not available on the website/Mob app unless the dates you chose to fly is not within the restriction period specified for each country.

How can I change my ticket?

Dear Our Valued Customer , Please note that all passengers that were not able to travel on their desired flight dates due to the COVID-19 outbreak are eligible to Keep their ticket for travel until December 31,2021 (there is no need to call or email us to change the ticket). We will keep the ticket as open status for travel until December 31,2021 so that you can rebook it whenever you decide to travel).

Worldwide Contacts

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World Aviation Systems (AU)
Address:	World Aviation Systems Suite 2805 Level 28, Australia Square 264, George Street Sydney, NSW 2000 Australia
Phone:	1300 600 001
E-mail:	ethiopian.sydney@worldaviation.com.au

City Office
City:	Manama
Address:	Zamil Tower 2, Ground floor, Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain.
Mailing address:	Ethiopian Airlines P.O. Box 1044, Kingdom of Bahrain
E-mail:	Bahgsa2@ethiopianairlines.com
Phone:	(973) 17208504
Fax:	(973) 17210175
Working hours:	Sun - Thu 08:00 - 13:00 & 14.00 - 18:00 Sat – 08:00 – 14.00

GSA
Company:	Bahrain International Travel
City:	Bahrain
Address:	Zamil Tower 2, Ground floor,Manama Gate , Al Khalifa Avenue, Manama. Kingdom of Bahrain
Mailing Address:	P.O. Box 1044
Phone:	(973) 17 223315
Fax:	(973) 17210175
E-mail:	leisure@Bahraintravel.com.bh

General Sales Agent
Campany	RHYTHM TOURS & TRAVELS LTD
Address:	49,Motijheel C/A, Shapla Bhaban, 4th Floor,Dhaka-1000, Bangladesh
Phone:	+88 02 57160681, +88 02 57160682
Managing Director:	Shohag Hossain,Managing Director Mob:+8801746786356, Email:shohag@rhythmgroupbd.com, dhakagsa@ethiopianairlines.com Palash Saha, Mob: +8801714035422, Email: palash@rhythmgroupbd.com Nazmul Abdeen, Mob: +8801711144788, Email: nazmul@rhythmgroupbd.com
Website:	www.rhythmgroupbd.com

City: :	Cotonou
Address:	Lot 417, Face Cine le Benin, Carrefour Uniafrica, Cotonou, Benin.
Phone :	+229 6633 8585 /+229 6702 2183
Fax :	+22921 31 05 70
Email:	COOGSA@ethiopianairlines.com and COOCTO@ethiopianairlines.com jaiw@ethiopianairlines.com - GSA Manager samrawitg@ethiopianairlines.com Area Manager
Working hours:	Monday-Friday : 08:00-17:30 ; Saturday: 09:00-13:30;

Airport :	International Airport Cardinal Bernadin Gantin of Benin
Address:	Avenue Jean Paul II ,Cotonou, Benin
Mailing Address:	Ethiopian Airlines, Cotonou Benin, P.O. Box 1051
E-mail:	cooapt@Ethiopianairlines.com
Phone:	(+229) 95 36 07 51

City Ticket Office
City:	Gaborone
Adress:	Ethiopian Airline Gaborone Plot 54354 section 9, Unit 1 CBD Central square Telephone Number +2673111631 P.O. Box 60666, Gaborne, Botswana
Ticket office address
Ticket Office GBE	GBECTO@ethiopianairlines.com
Sales Manager GBE	GBESM@ethiopianairlines.com
Area Manager	EliasKT@ethiopianairlines.com
Reservation Office GBE	GBERES@ethiopianairlines.com

Contact for Brazil

City Office
Address:	Rua Rafael de Barros, 210 – 4º andar, Cj 41 Paraíso, São Paulo, SP CEP 04003-040 - Brazil
Phone:	Reservation & Ticketing Office/Refund related calls +55 11 4063 5199 City Admin Office: + 55 11 3411 1875 Area Manager: +55 11 99192 2337 Global Call Center Toll free No +55 113 181 3958
E-mail	Reservation & Ticketing Office: Vendas.Sao@Aviareps.Com City Admin Office: Saoet@Ethiopianairlines.Com
Working hours	09:00 – 18:00

Airport Office
City	Sao Paulo
Address	Guarulhos International Airport
Phone:	+55 11 2445 4157+ 55 11 7740 8156
E-Mail:	Grupaxservices@Ethiopianairlines.Com Alecior@Ethiopianairlines.Com

Cargo Office
Address	Hae – Heavyweight Av. Dr. Cardoso De Melo, 1460 Sl 63 6º Andar Vila Olímpia - São Paulo-Sp
Phone:	+55 (11) 3881 8735 +55 (11) 7777 6107
E-Mail:	Alyne.Fukuda@Haegroup.Com

General Sales Agent
Country	BRASIL
Name of Aviareps Office	AVIAREPS Assessoria em Turismo
Country Manager	MARCELO KAISER
Marketing and PR Coordinator	Ms Luise Sanches
Finance	Ezequiel Dos Santos
Reservations & Ticketing	Mr Dalton Costa
Operating Hours	09:00 - 18:00 (accessible to the public)
Address	Rua Dr. Rafael de Barros, 120. – 4th Floor PARAÍSO, São Paulo/SP CEP: 04003-041
Phone	55 11 4063 5199
Emails	Vendas.sao@aviareps.com Mkaiser@aviareps.com

GSA
Company:	TAL Aviation Bulgaria Ltd.
Address:	36, Patriarh Evtimii bvd, Sofia 1000, Bulgaria
Phone:	+359 2 981 99 10
Fax	+359 2 981 99 12
Email	sales@talaviation.bg
Working hours	Mon-Fri: 09:00-17:00
Contact person:	Georgi Kabaivanov, Country Manager Bulgaria

City Office
City:	Ouagadougou
Address:	Av. Kwame N'krumah en face de l'Hôtel Palm Beach
Mailing address:	01 BP 4883 Ouagadougou 01 - Immb. Bati, Burkina Faso
E-mail:	OuaApt@Ethiopianairlines.com
Phone:	0022625301024/25, 0022625310550
Fax:	0022625301886
Working hours:	Mon - Fri 08:00 -12:30 (Morning), 15:00 to 18:00 (Afternoon), Sat 08:00Am - 12:30Pm

GSA Office
City:	Ouagadougou
Company:	Euro World Sarl
Mailing address:	Euro World (Burkina Faso) 01 BP 4883 Ouagadougou Kwame N'nkrumah Ouagadougou-Burkina Faso
Phone:	226 5030 1652/1685
Fax:	226 5030 1886
E-mail:	OUARES@ethiopianairlines.com
Working hours:	Mon - Sat 08:00 -19:30 Sun 09:30 -13:30

City Office
City:	Bujumbura
Address:	Avenue de la Victoire NBR 09, Bujumbura
Mailing address:	B.P. 573
E-mail:	bjmres@ethiopianairlines.com bjmcto@ethiopianairlines.com
Phone:	(257) 22226038, (257) 22226820
Working hours:	Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 08:00 - 12:00

Airport Office
Airport:	Bujumbura
Address:	Bujumbura International Airport
Phone:	257-22229842
E-mail	allbjmetairportstaff@ethiopianairlines.com

City Office
City:	Bujumbura
Address:	Avenue de la Victoire NBR 09, Bujumbura
Mailing address:	B.P. 573
E-mail:	bjmres@ethiopianairlines.com bjmcto@ethiopianairlines.com
Phone:	(257) 22226038, (257) 22226820
Working hours:	Mon - Fri Morning 08:00 - 12:00 Afternoon 14:00 - 17:00 Sat 08:00 - 12:00

Airport Office
Airport:	Bujumbura
Address:	Bujumbura International Airport
Phone:	257-22229842
E-mail	allbjmetairportstaff@ethiopianairlines.com

Contact for Cameroon

City Ticket Office
City:	Douala
Address:	30 Avenue De Gaulle, Bonanjo
Mailing Address	Ethiopian Airlines P.O. Box 1326, Douala
E-mail:	SelamF@ethiopianairlines.com BrutayitG@ethiopianairlines.com
Phone:	(237) 33 43 02 64 +237677937929 +237677117729
Fax:	(237) 33 43 01 67
Working hours	Mon to Fri 08:30 to 17:30 Sat 08:30-12:30 Pm

Airport Office
Airport:	Douala International Airport
Phone:	+237 33433730
E-mail	AllDLAETAirportStaff@ethiopianairlines.com

City Ticket Office
City:	Yaoundé
Address:	Y building RUE 1755 Nouvelle Route Bastos
Email:	BezawitMe@ethiopianairlines.com
Phone:	+237 222209268 or +237 222209304 Cell +237678780452
Working hours:	MON to FRI from 08:30 – 17:30 SAT 08:30-12:30
Airport office:	Yaoundé – Nsimalen International airport office
Ethiopian Airlines P.O BOX	3563 Yaoundé
Email:	ALLNSIETAirportStaff@ethiopianairlines.com

City office
Address:	Suite 1912 - 365 Bloor Street East, M4W 3L4, Toronto, Ontario, Canada
Phone:	Reservation Office: +1416 962 0005 EXT : 202/203 Toll free number: 1 800 445 2733
Fax:	+1 416 962 0095
Email:	yyzres@ethiopianairlines.com TingertA@ethiopianairlines.com
Facebook :	https://www.facebook.com/EthiopianAirlinesCanada/
Twitter :	https://twitter.com/FlyEthiopianCAN
Instagram :	https://www.instagram.com/ethiopianairlinescanada/
Working hours:	Mon - Fri: 09:00AM to 05:00PM

Airport office
Address:	T1 Level 2, Room No. EB 2035/36, Lester B Pearson International Airport, Toronto, Canada
Phone:	+1 905 405 0040/+1 416-996-3384/+1 416-996-5780 Toll-free no: 1 800 445 2733
Fax:	+1 905 405 0005
Email:	yyzapt@ethiopianairlines.com
Working hours:	MON/WED...........09:00 A.M TO 05:00 P.M TUE/THU/FRI/SAT/SUN.....07:00 A.M. TO 3:00 P.M

General Sales Agent - for cargo related issues only
Company	Airline Services International Inc.
Address:	5160 Explorer Drive Unit #4 Mississauga ON L4W 4T7
Phone:	905.629.4522
Fax	905.629.4651
Email:	ops@airlineservices.com

Company:	Blueberry Voyage
City:	Bangui
Mailing Address:	Avenue B.Boganda En face Restaurent 5 fourchettes A cote Ex sofia Credit, Bangui CAR.
Phone:	+236 75 41 42 04, +236 72 56 42 87, +236 72 20 30 30
E-mail:	mkumar@blueberry-travel.com, ksingh@blueberry-travel.com

City Office
City:	N' Djamena
Country:	Chad (Republic of)
Address:	Ethiopian Airlines, Chad, NDJ, Avenue Charles de Tchad Airlines Building, Ground Flour, adjacent to BCC Bank
E-mail:	Reservation: ndjres@ethiopianairlines.com Sales Area Manager: Gizachewm@ethiopianairlines.com.
Phone:	Reservation:+235 66 20 72 71 Mr Abdine Reservation: +235 66 25 45 31 Mrs Felicitien Sales: Area Manage:+235 66 89 62 26 Mr Gizachew Melese
Fax:
Working hours:	Monday-Thursday 08 am - 03:30 pm,Friday - Saturday 08 am -12:30 pm

General Sales Agent
Country	CHILE
Name of Aviareps Office	AVIAREPS CHILE
Country Manager	Micaela Poole
Sales Executive	Maria Teresa Olavarrieta
Reservations & Ticketing	Vanesa Solis
Operating Hours	09:00 - 18:00 (accessible to the public) Mon - Fri..
Address	Bajadoz 45 Of 1701 B – 17th Floor, LAS CONDES SANTIAGO CHILE.
Phone/fax	+56 22 940 2359
Emails	Salesscl@aviareps.com

General Sales Agent
Country	COLOMBIA
General Manager	Carlos Valbuena
Supervisor	Maria Cristina Ortiz
Sales Manager	Martha Muñoz
Reservations & Ticketing	Rocio Bacca
Operating Hours	Mon-Fri 08:00 -18:00
Address	26 Street # 59-51 Office 312 Tower 3 –Sarmiento Angulo Business Center - Bogota – Colombia
Phones	+57 1 7458882
Emails	RBacca@aviareps.com MOrtiz@aviareps.com

GSA
City:	Comoros
Company:.	Matembezi Travel & Tourism
Mailing Address:	Itsambouni Moroni
Phone:	00 269 773 04 22/33 04 00 00
Fax:	269 773 00 75
Email	agence.matembezi@comorostelecom.km

City Office
City:	Moroni
Country:	Comoros
Address:	MORONI ITSAMBOUNI
Mailing address:	Po box 514 MORONI ITSAMBOUNI
E-mail:	matembezi.agencytravel@yahoo.com
Phone:	+269 773 04 22 Mob: +269 333 04 00
Fax:	NA
Working hours:	08:00-3.30 Mon-Thursday, 08:00-12:00 Friday- Saturday, Sunday/public holidays closed

Airport Office
Airport:	Prince Said Ibrahim International Airport (HAH)
Address:	MORONI- HAHAYA
Phone:	Currently no office due no space available at HAH APT ;
E-mail	NA
Working hours:	H24

City:	Abijan
Address:	Plateau : Avenue Chardy, Immeuble le Paris
Mailing address:	01 BP 5897 Abidjan 01
Phone:	Reservation & Ticketing Office/Refund related calls, all information Landlines: (0025) 2720219332 / 2720215538 / 2720219430
Fax:	(0025) 20219025
E-mail:	Abjres@ethiopianairlines.com
Working hours:	Mon-Fri 08:00-16:00 Sat 09:00-12:00

Airport:	Port –Bouet Aeroport F.H.B.
Address:	01 BP 5897 Abidjan 01
Manager Airport Services – Abidjan:	Passenger
Tel:	(00225) 0505063294/(00225) 0575182592
E-mail:	ABJAPT@ethiopianairlines.com
Working hours:	Monday,Tuesday,Friday :08:00 - 16:00 Thursday& Sunday : 09:00 - 15:00 Wednesday&Saturday: 07:00-13:00
Cargo related	Tal aviation
Tel	(00225) 0778432499/0566004442
Email	ops.abj@talcargo.com

General Sales Agent - Passenger
GSA:	Pax
Name:	CAT AVIATION
Code:	ZAG
City:	ZAGREB
Country:	CROATIA
Position:	reservations
E-mail:	Zeljka.m@tal-aviation.com ethiopian@qat.co.rs
Telephone Number:	+385912999655 + 381112631327
Working Hours:	09:00-16:00

General Sales Agent
Company	Orthodoxou Aviation Ltd.
City:	Larmaca
Mailing Address	Orthodoxou Aviation Ltd, United Nations Street 44, 6042, Larmaca, Cyprus
Phone:	357 24 841 150
Fax:	357 24 841 005
E-mail:	aorthodoxou@orthodoxou.com.cy

Company:	TAL Aviation CZ sro
City	Prague
Mailing Address:	TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC
Phone:	+420-224 815 374
Fax:	+420-224 815 379
Contact person:	Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia
Email:	Karla.S@tal-aviation.cz ethiopian@tal-aviation.cz
Working hours:	Mon - Fri: 09:00 - 17:30

City Office
City:	Kinshasa
Address:	30 Juin Blvrd Aforia Immeble 1525,
Mailing address:	P.O.Box 7585, Kinshasha Gombe
E-mail:	fihres@ethiopianairlines.com fihcto@ethiopianairlines.com
Phone:	00243-0817006585 / 810884000 / 998378514
Working hours:	Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30

Contact for Hong Kong, China

For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free HKG:	+852 3008 3642(24 hours all year round )

City Office
City:	Hong Kong
Country:	Hong Kong Special Administrative Region , HK-SAR (PRC)
Address:	Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Mailing address:	Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong.
Phone:	+852 2117 0233/3968 9035
Fax:	+852 2117 1811
E-mail:	hkgres@ethiopianairlines.com hkgcto@ethiopianairlines.com
Working hours:	Mon - Fri 09:00 - 12:45 / 14:00-17:45
Facebook:	https://www.Facebook.com/EthiopianAirlinesHK/

Airport Office
Airport:	Hong Kong
Mailing address:	Unit 5, S019 Level 5 , Passenger Terminal Building 1 Cheong Hong Road , Chek Lap Kok , Lantau , Hong Kong
Phone:	+852 3150 8122 +852 3150 8123
Fax:	+852 3150 8125
E-mail:	hkgapt@ethiopianairlines.com

Contact for Namibia

City:	Windhoek
Address:	Shop No. 7, Kock & Schmidt Building, Corner of Independence Ave. And Garten str
Phone:	+264 61256601 (Office ) +264816005274 ( Sales Manager Tony Varghese ) +264818619838( Area Manager Mesfin Gebre)
Email:	Salesmanager@ethiopianairlines.com (Sales Manager ) mesfingm@ethiopianairlines.com ( Area Manager)
Working Hours:	Mon to Fri ( 8 AM to 17 PM ), Sat ( 9 AM to 13 PM )

Contact for Italy

PASSENGERS

Global Call Center +251 116 179 900
24 hours all year round

City: Rome, Italy

City Ticket Office: General Sales Agent for Passengers (Distal & ITR Group)

Address: Via Leonida Bissolati 54, 00187 Rome

Phone: + 39 0648771370 for Sales and Reservations

Sales and Reservations: ethiopian.italy@distal.it

Group sales & Reservations: ethiopiangroups.italy@distal.it

ShebaMiles: shebamiles@ethiopianairlines.com

Customer Relations (for residents in Italy): ethiopiancustomercare.italy@distal.it

Working Hours Mon – Fri 09.00AM to 05.00PM

City: Milan, Italy

City Ticket Office: General Sales Agent for Passengers (Distal & ITR Group)

Address: Via Paolo da Cannobio 2, 20122 Milan

Phone: + 39 0648771370 for Sales and Reservations

Sales and Reservations: ethiopian.italy@distal.it

Group sales & Reservations: ethiopiangroups.italy@distal.it

ShebaMiles: shebamiles@ethiopianairlines.com

Customer Relations (for residents in Italy): ethiopiancustomercare.italy@distal.it

Working Hours Mon – Fri 09.00AM to 05.00PM

For delayed luggage upon arrival

Web: http://www.worldtracer.aero/filedsp/et.htm

Airport Office
City:	Rome
Address	Aeroporto L.da Vinci-Palazzina EPUA Stanza 516- 00050 Fiumicino (RM)
E-mail:	romapt@ethiopianairlines.com
Phone:	+39 6 65954123
Check in Terminal:	Departure Hall Terminal 3
Arrival:	Arrival Hall Terminal 3
Baggage Service:	Alitalia-Lost and Found Baggage Service@ Arrival Hall Terminal 3. Working hours:09:00a.m-10:00p.m Telephone#:0665634956
Ticket Desk Counter:	Ethiopian Airlines Ticket Desk Counter Terminal 3, Departure Hall Ph: +39 06 6595 46441 Ph/Whatsapp: +39 366 9262760 Email: fco@edograf.com

Airport Office
City:	Milan
Address	Malpensa Airport
E-mail:	mxpapt@ethiopianairlines.com
Phone:	+39 274866661
For delayed luggage tracing (up to first 4 days)
Phone:	+39 02 58581285
Working hours:	24 hours all year round
Online baggage tracing:	http://www.worldtracer.aero/filedsp/et.htm
Working hours:	Mon-Fri: Morning: 09.00-13.00 Afternoon: 13.30 - 17.00

For information and services regarding holiday packages, please contact Ethiopian Holidays

Address: Bole Road, Ethiopian Airport Enterprise Building 1st floor

Addis Ababa, Ethiopia

Phone: +251 116 656666 option 3

Email: etholidays@ethiopianairlines.com

Website: www.ethiopianholidays.com

Working Hours: 24/7 throughout the year

CARGO

General Sales Agent - Cargo
GSA:	Cargo
Name:	Airconsult
Code:	MIL
City:	MILAN
Country:	ITALY
Position:	Sales and Reservation
E-mail:	et.cargo@airconsult.it Airportn Office: mxp.cgo@airconsult.it
Telephone NO:	Country Code: +39 City Code:02 Telephone NO:58581212 Toll Free: (+39)800194986
Fax Number:	58581187
Working Hours:	9:00-13:00 13:00-17:00

General Sales Agent - Cargo
GSA:	Cargo
Name:	Air consult
Code:	ROM
City:	ROME
Country:	ITALY
Position:	Sales and Reservation
E-mail:	Airport: et.cgo@airconsult.it
Telephone NO:	Country Code: +39 City Code:06 Airport Office: 54242538 Toll Free : (+39) 800194986
Fax Number:	54242534
Working Hours:	9.00-13.00 14,00-18.00

Henok Getaneh +60127101601

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RESERVATIONS & TICKETING OFFICE
Country:	ARGENTINA
Name of Aviareps Office:	AVIAREPS ARGENTINA
Country Manager:	Micaela Poole
Sales Manager:	Alfredo Martinez
Reservations & Ticketing:	Vanesa Solis
Operating Hours:	9AM - 6PM
Address:	Carlos Pellegrini 1135, Piso 10
Telefax:	54 11 4326-0362 / 0364
Emails:	Ethiopian.Argentina@aviareps.com
AIRPORT OFFICE (Airport Operational issues only)
Address:	Ezeiza International Airport, Corporate Building AA2000, SUITE 103, CP B1802EZE, Buenos Aires, Argentina (Temporary)
Airport Manager:	Gustavo Armentano
Phone:	N/A
Fax:	N/A
Email:	EZEAPT@ethiopianairlines.com EZEATO@ethiopianairlines.com
Working Hours:	Monday to Sunday from 17:30hs to 22:30hs.
Baggage Service Email:	EZELL@ethiopianairlines.com
Baggage Service Phone:	+549 11 5426 7777
Baggage Service Working Hours:	Monday to Friday from 16:00hs to 21:00hs
Check In Counters:	Located at Terminal “C” from 201 to 206, Ezeiza International Airport open from 18:00hs to 20:30hs.

CARGO OFFICE (Cargo operations only)
Address:	Ezeiza International Airport, Corporate Building AA2000, SUITE 108, CP B1802EZE, Buenos Aires, Argentina
Phone:	+54 11 5480-0157
Fax:	+54 11 4897 4042
Email:	EZECARGO@ETHIOPIANAIRLINES.COM
Working Hours:	Monday To Friday From 09:30hs To 16:30hs (Except National Holidays)

Company:	TAL Aviation CZ s.r.o.
Address:	V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic
Phone:	+420 224 815 378
Email:	ethiopian@tal-aviation.cz
Working hours:	Mon-Fri: 09:00-17:00
Contact person:	Karla Svobodova, Sales Manager Czech & Slovak Republic

City:	Djibouti
Country:	Republic of Djibouti
Address:	Djibouti International Airport, Ambouli Boulevard de Gaulle Street, Rue de ARTA
Mail address:	P.O.Box 90
Phone:	Mobile: 253 – 77804783 (Area Manager) 253- 77815479 (Air Port Manager)
E-mail:	solomonyb@ethiopianairlines.com

Ethiopian Worldwide Contacts

LAGOS CITY OFFICE (CTO)

LAGOS AIRPORT OFFICE (ATO)

ABUJA CITY OFFICE (CTO)

KANO CITY OFFICE

KANO AIRPORT OFFICE

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City Ticket Office
City:	Brussels
Address:	J.E.Mommaertslaan 18B – 1831 Diegem
E-mail:	Et.be@kales.com Reservation: Et.be@kales.com; Group Department: etgroups@kales.com Sales: Ilse.dehandschutter@kales.com Area Manager: tayeke@ethiopianairlines.com
Phone:	+32(0)2/716 00 60 Reservation:+32(0)2/716 00 60 Sales:+32(0)2/716 00 73
Fax:
Working hours:	Mon-Fri 09.00-17.15 / for public 10.00-16.00

Airport Office
Airport:	Hassan Djamous International Airport,N'djamena.
Phone:	+235 62 13 34 45 Mr Lealem +235 66 99 0303 Mr Ahmat
Email:	Manager Airport Services: lealembi@ethiopianairlines.com Ahmat Mahamat Customer Service Agent Airport: AhmatM@ethiopianairlines.com
Working hours:	Every day (08H00-16H00)

City:	Kinshasai
Airport:	Ndjili International Airport
E-mail:	FIHAPT@ethiopianairlines.com FIHPAX@ethiopianairlines.com
Phone:	+243817006589
Working hours:	Mon-Sun 0830-1630

City:	Lubumbashi
Airport:	Luano International Airport
Address:	Cocoa House House Ground floor, Kwame Nkrumah Avenue
E-mail:	fbmapt@ethiopianairlines.com
Phone:	(243)812771780/ +243 818 780 779
Working hours:	Vary according to flight schedule

Company:	Alamdar Tour and Travel
Address:	Lubumbashi D.R.Congo
Phone:	+243816546523 and +243817789225
E-mail:	lionelle@jefferytravels.com salman@jefferytravels.com
Working hours:	Mon – Fri 08:00 – 17:00, and Sat 0800-12:30

City:	Goma
Address:	18 Boulevard Kanyamuhanga, central ville-Goma
E-mail:	negusm@ethiopianairlines.com gomsm@ethiopianairlines.com
Phone:	+243 973 487 778 /+243 997 384 447 /+243 896 770 220
Working hours:	Mon-Sat 0830AM-0600PM

City:	Copenhagen
Company:	Khyber International
Mailing Address:	Vester Farimagsagade 3, 1-Sal, 1606 KBH V, Denmark
Phone:	+45 33 93 44 55
Email:	sales@khyber.dk
Working hours:	Mon - Fri: 09:00-17:00

Company:	Globe Travel
City:	Djibouti
Mailing address:	Bld Administrateur Bernard Djibouti P.O. Box 1181
Phone:	0025321351007
Fax:	00253 21354888
Email:	globe_ethiopianair@intnet.dj

City:	Cairo
Country:	Egypt (Arab Republic of)
Address:	Ethiopian Airlines, 69 Abdelhamid Badawi street , Concord el salaam Hotel
Phone:	(202) 2180 0935, 2180 0936, 2180 0937, 2180 0392 Call Center: Toll-Free: 080 0000 0411
Fax:	(00 2 02) 21800934
E-mail:	caires@ethiopianairlines.com
Working hours:	08:30-15:30 Saturday-Thursday

Airport:	Cairo International Airport
Address:	Cairo International Airport (Terminal 3)
Phone:	Passenger: (00 202)2265 4398 Cargo: (00 202) 22672910-24150959
Fax:	(00 202) 26214934
E-mail	CaiApt@ethiopianairlines.com

City:	Malabo
Address:	Independence Avenue. PDGE Building 2nd floor
Mailing address:	P.O.B 475 Malabo, Equatorial Guinea
E-mail:	SSGADMIN@ethiopianairlines.com SSGCTO@ethiopianairlines.com stephaniep@ethiopianairlines.com lenam@ethiopianairlines.com
Phone:	Office: +240-333-090588 +240-333-090593 Mobile: +240-222-671141
Working hours in LCL:	Mon – Fri 08:30 – 17:00

Airport:	Malabo International Airport
Address:	Malabo
Tel:	Office +240-333-094248 Mob +240-222-177327
E-mail:	SSGAPT@ethiopianairlines.com alfonsor@ethiopianairlines.com mariat@ethiopianairlines.com
Working hours:	Operational

City:	Asmara
Country:	Eritrea
Address:	Asmara City Ticket office 183 Warsay Street Ground Floor Asmara,Eritrea
E-mail:	Reservation: ASMCTO@ethiopianairlines.com Sales: BerhaneMe@ethiopianairlines.com Area Manager:ElizabethH@ethiopianairlines.com
Phone:	Reservation: +291 113991/92 Sales: +291 113991 Mr. Berhane Mehari Area Manager: +291 7 112237 Ms. Elizabeth Hailu
Fax:	Nil
Working hours:	Weekdays – 08:00 – 18:00, Weekends 08:00 – 11:00

Airport:	Asmara International Airport
E-mail:	ASMAPT@ethiopianairlines.com YohannesDm@ethiopianairlines.com
Phone:	Mr. Yohannes Demissie + 291 7 112289 / + 291 153949
Working hours:	07:00 – 12:00 ; 14:00 – 19:00

City:	Riga
Company:.	Baltic GSA, SIA
Mailing Address:	Skolas iela 21-203a, LV-1010, Riga, Latvia
Phone:	+372 622 5980
Fax:	+372 616 0864
Email	ethiopian.airlines@balticgsa.com
Working hours:	Mon - Fri: 09:00 - 17:00

City:	Addis Ababa
Country:	Ethiopia
Address:	Ethiopian Airlines Head Office
Mailing address:	P.O. Box 1755, Addis Ababa
Phone:	+251 116 179 900 (6787 to be used within Ethiopia)
Working hours:	: 24/7 throughout the year

Airport:	Bole International
City:	Addis Ababa
Country:	Ethiopia
Address:	Bole International Airport
Mailing address:	P.O. Box 1755, Addis Ababa
Phone:	+251115178320/455
Working hours:	24/7 throughout the year
Customer Relations	Please contact customer relation through:Support and Feedback
Baggage Service	+251 11 5178306/+251-11-6650304
Air port check in counter	251-11- 5178455/955

City	Helsinki (also covering Estonia)
Company:	Matkantekijät Oy - Tourplanners Ltd
Mailing Address:	Insinöörinkatu 7 B, 4th floor 00880 Helsinki, Finland
Phone:	+358 44 774 5025
Fax:
Contact person:	Meri Mantysaari, Manager Email: myynti@matkantekijat.fi Website: www.matkantekijat.fi
Working hours:	Mon - Fri: 09:00 - 17:00 Closed on Sat and Sun

City	Helsinki
Company:	Kales Airline Services Oy
Mailing Address:	Perintötie 2 D, FI-01510 Vantaa, Finland
Phone:	+358 9 8700 350
Fax:	+358 9 8700 3515
Email:	kenneth.andersson@kales.com
Working hours:	Mon - Fri 09:00 - 17:00

Phone:	082 582 6135 (24 hours all year round)
Customer Relations	ethiopian.customercare@apg-ga.com

Phone:	+33 1 48 16 04 08 / 09 or +33 1 74 37 04 80
Web:	http://www.worldtracer.aero/filedsp/et.htm

Airport:	Roissy Charles de Gaulle (CDG) - Terminal 2A
Mailing Address:	CP 30237 Tremblay-en-France - 95742 Roissy CDG cedex - France
E-mail:	parapt@ethiopianairlines.com

City:	Paris
Company:	Air Promotion Group (APG)
Mailing Address:	66, Avenue des Champs-Elysées (Building E - 2nd floor) - 75008 Paris (M° Franklin Roosevelt)
Phone:	0825 826 135
Fax:	+33 153 771305
E-mail:	resa.ethiopianairlines@apg-ga.com
Working hours:	Mon - Fri 09:00 - 17:30 (ticketing desk) Mon - Fri 09:00 - 18:00 (call center)

Company:	ATC AVIATION SA
Address:	ATC Aviation Services SA BP 13 526 3 Rue du cercle 95709 Roissy CDG Cedex / France
Phone:	+33 1 7003 8052 / 53 / 54
Fax:	+33 1 7003 8050
E-mail:	ethiopian.fr@atc-aviation.com

Airport:	Aéroport Marseille Provence
Mailing Address:	13700 Marignane Cedex, France
E-mail:	parapt@ethiopianairlines.com

General Sales Agent (Passenger)
City:	Marseille
Company:	Air Promotion Group (APG)
Mailing Address:	8 Boulevard de Dunkerque – 13002 Marseille
Phone:	+33 4 20 10 56 40
E-mail:	resamrs@apg-ga.com
Working hours:	Mon - Fri 09:30 - 12:30 / 13:30 - 17:30

City:	Libreville
Address:	Glass - London, parcelle no 176
Mailing address:	P.O. Box 12802 Libreville, Gabon
E-mail:	AmareB@ethiopianairlines.com
Phone:	City office: 00241 05931660, 0024101741315 Area Manager Cell: 00241 05322020
Working hours:	Mon - Fri 08:00-15:30, Sat 09:00 – 11:30

Airport:	Leon Mba International Airport
Address:	Terminal Building, 1/F
Mailing address:	P.O. Box 12802 Libreville, Gabon.; Office No. 144
Phone:	Airport Senior Agent:00241 05316666; Customer Service Officer
E-mail:	LBVAgent@ethiopianairlines.com; FikirteY@ethiopianailrines.com; JudeO@ethiopianairlines.com; and Amareb@ethiopianairlines.com
Working hours:	Mon - Fri 08:00-15:30, Sat 09:00 – 11:30

Global Call Centre	0800 0006062 24 hours all year round
City:	Frankfurt, Germany
City Ticket Office:	General Sales Agent (Aviareps AG)
Address:	Kaiserstrasse 77 60329 Frankfurt/Main Germany
Phone:
Reservation	+49 (0) 69-770 673 052
Sales	+49 (0) 69 770 673 053
Fax:	+49 (0) 69 770 673 028
Email
Reservation	ReservationsET.Germany@aviareps.com
Sales	salesET.Germany@aviareps.com
Google Map Location:-	https://goo.gl/maps/CXioWGGHSZ42
Working Hours	Mon-Fri 09:00AM – 06:00PM
Airport Office	Office at the Airport
Address:	Terminal 1, Hall B Counter 526 Frankfurt Airport Frankfurt Airport Terminal 1 Hall B Room number 201-2166 house 65 60549 Frankfurt Am Main
Phone:
Airport Manager	(+49 (0)6969769790)
Fax:	+49-(0)69691945
Email:	FRAAPT@ethiopianairlines.com
Working Hours	Daily 06:00PM to 09:00PM
Cargo:	General sales office for Cargo (ATC Aviation Services AG)
Address:	Cargo City Süd, Geb. 641; 60549 Frankfurt /Germany
Phone:	+49 69 69805347
Fax:	+49 69 698053 20
Email:	ethiopian.de@atc-aviation.com
Working Hours	Mon-Fri 09:00AM – 06:00PM
Head Office

Tel:	+251-116-656666
Mailing Address	P.O. Box 1755, Addis Ababa
Website:	www.ethiopianholidays.com
Working hours	24/7 throughout the year