CONTACT OF ANGOLA
City Country Angola Address Largo 4 De Fevereiro Hotel Presidente Meridian E-mail: Mailing address: Ethiopian Airlines P.O. Box 1044, Angola-Luanda
Phone: Fax: NIL Working hours: Working hours: Mon - Fri 08:00-16:00 (Working through lunch)
AIR PORT 4 de Fvereiro Airport Address: Luanda Angola Phone: (244)914526675) (24492410192)Mr Antonio Dasilva E-mail: AntonioD@ethiopianairlines.com
LADcargo@ethiopianairlines.com - CARGO- Mr Manuel Francisco
Contact for Argentina
Country: ARGENTINA Name of Aviareps Office: AVIAREPS ARGENTINA Country Manager: Micaela Poole Sales Manager: Alfredo Martinez Reservations & Ticketing: Vanesa Solis Operating Hours: 9AM - 6PM Address: Carlos Pellegrini 1135, Piso 10 Telefax: 54 11 4326-0362 / 0364 Emails: Ethiopian.Argentina@aviareps.com Address: Ezeiza International Airport, Corporate Building AA2000, SUITE 103, CP B1802EZE, Buenos Aires, Argentina (Temporary) Airport Manager: Gustavo Armentano Phone: N/A Fax: N/A Email: EZEAPT@ethiopianairlines.com EZEATO@ethiopianairlines.com Working Hours: Monday to Sunday from 17:30hs to 22:30hs. Baggage Service Email: EZELL@ethiopianairlines.com Baggage Service Phone: +549 11 5426 7777 Baggage Service Working Hours: Monday to Friday from 16:00hs to 21:00hs Check In Counters: Located at Terminal “C” from 201 to 206, Ezeiza International Airport open from 18:00hs to 20:30hs.
Address: Ezeiza International Airport, Corporate Building Phone: +54 11 5480-0157 Fax: +54 11 4897 4042 Email: Romina Alanis romina.alanis@crossracer.aero EZECARGO@ETHIOPIANAIRLINES.COM Working Hours: Monday To Friday From 09:30hs To 16:30hs (Except National Holidays)
Contact for Australia
World Aviation Systems (AU) Address: World Aviation Systems Suite 2805 Level 28, Phone: 1300 600 001 E-mail: ethiopian.sydney@worldaviation.com.au
Contact for Austria
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
General Sales Agent
Company: Aviareps Airline Management Service Ges.m.b.H. Mailing Address: 1020 Vienna, Untere Donaustrasse 11/3 OG Vienna, Austria Phone: +43 (01) 585 36 30 30 Fax: +43 (01) 585 36 30-88 Email: reservationsET.austria@aviareps.com Working hours: Mon - Fri, 09:00 - 17:00 hrs (no lunch break)
Contact for Bahrain
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
City Office City: Manama Address: Zamil Tower 2, Ground floor, Manama Gate , Mailing address: Ethiopian Airlines P.O. Box 1044, Kingdom of Bahrain E-mail: Bahgsa2@ethiopianairlines.com Phone: (973) 17208504 Fax: (973) 17210175 Working hours: Sun - Thu 08:00 - 13:00 & 14.00 - 18:00
GSA Company: Bahrain International Travel City: Bahrain Address: Zamil Tower 2, Ground floor,Manama Gate , Mailing Address: P.O. Box 1044 Phone: (973) 17 223315 Fax: (973) 17210175 E-mail: leisure@Bahraintravel.com.bh
Contact for Bangladesh
General Sales Agent Campany RHYTHM TOURS & TRAVELS LTD Address: 49,Motijheel C/A, Shapla Bhaban, 4th Floor,Dhaka-1000, Bangladesh Phone: +88 02 57160681, Managing Director: Shohag Hossain,Managing Director Website: www.rhythmgroupbd.com
Contact for Belgium For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Airport Office City: Brussels Address: Brussels Airport, Leopoldlaan, 1930 Zaventem E-mail: bruapt@ethiopianairlines.com Phone: +32 476 93 02 74 Working hours: Daily, as from 3 hours prior to departure time till scheduled departure time
Contact for Benin
Call Center Toll Free Number: +229 62 50 09 79 (24 Hours)
General Sales Agent
Airport Office
Airport : International Airport Cardinal Bernadin Gantin of Benin Address: Avenue Jean Paul II ,Cotonou, Benin Mailing Address: Ethiopian Airlines, Cotonou Benin, P.O. Box 1051 E-mail: cooapt@Ethiopianairlines.com Phone: (+229) 95 36 07 51
Contact for Botswana
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
City Ticket Office City: Gaborone Adress: Ethiopian Airline Gaborone Ticket office address Ticket Office GBE GBECTO@ethiopianairlines.com Sales Manager GBE GBESM@ethiopianairlines.com Area Manager EliasKT@ethiopianairlines.com Reservation Office GBE GBERES@ethiopianairlines.com
Contact for Burkina Faso
City Office City: Ouagadougou Address: Av. Kwame N'krumah en face de l'Hôtel Palm Beach Mailing address: 01 BP 4883 Ouagadougou 01 - Immb. Bati, Burkina Faso E-mail: OuaApt@Ethiopianairlines.com Phone: 0022625301024/25, 0022625310550 Fax: 0022625301886 Working hours: Mon - Fri 08:00 -12:30 (Morning),
GSA Office City: Ouagadougou Company: Euro World Sarl Mailing address: Euro World (Burkina Faso) 01 BP 4883 Ouagadougou Phone: 226 5030 1652/1685 Fax: 226 5030 1886 E-mail: OUARES@ethiopianairlines.com Working hours: Mon - Sat 08:00 -19:30
Contact for Burundi
City Office City: Bujumbura Address: Avenue de la Victoire NBR 09, Bujumbura Mailing address: B.P. 573 E-mail: bjmres@ethiopianairlines.com Phone: (257) 22226038, (257) 22226820 Working hours: Mon - Fri Morning 08:00 - 12:00
Airport Office Airport: Bujumbura Address: Bujumbura International Airport Phone: 257-22229842 E-mail allbjmetairportstaff@ethiopianairlines.com
City Office City: Bujumbura Address: Avenue de la Victoire NBR 09, Bujumbura Mailing address: B.P. 573 E-mail: bjmres@ethiopianairlines.com Phone: (257) 22226038, (257) 22226820 Working hours: Mon - Fri Morning 08:00 - 12:00
Airport Office Airport: Bujumbura Address: Bujumbura International Airport Phone: 257-22229842 E-mail allbjmetairportstaff@ethiopianairlines.com
Contact for Cameroon City: Douala Address: 30 Avenue De Gaulle, Bonanjo Mailing Address Ethiopian Airlines P.O. Box 1326, Douala E-mail: SelamF@ethiopianairlines.com Phone: (237) 33 43 02 64
+237677937929
+237677117729
Fax: (237) 33 43 01 67 Working hours Mon to Fri 08:30 to 17:30Pm
Airport Office Airport: Douala International Airport Phone: +237 33433730 E-mail AllDLAETAirportStaff@ethiopianairlines.com
City Ticket Office City: Yaoundé Address: Y building RUE 1755 Nouvelle Route Bastos Email: BezawitMe@ethiopianairlines.com Phone: +237 222209268 or +237 222209304 Cell +237678780452 Working hours: MON to FRI from 08:30 – 17:30 Airport office: Yaoundé – Nsimalen International airport office Ethiopian Airlines P.O BOX 3563 Yaoundé Email: ALLNSIETAirportStaff@ethiopianairlines.com
Contact for Canada
Airport office Address: T1 Level 2, Room No. EB 2035/36, Lester B Phone: +1 905 405 0040/+1 416-996-3384/+1 416-996-5780 Fax: +1 905 405 0005 Email: yyzapt@ethiopianairlines.com Working hours: MON/WED...........09:00 A.M TO 05:00 P.M
General Sales Agent - for cargo related issues only Company Airline Services International Inc. Address: 5160 Explorer Drive Unit #4 Mississauga ON L4W 4T7 Phone: 905.629.4522 Fax 905.629.4651 Email: ops@airlineservices.com
Contact for Central African Republic Contact for Central African Republic
Contact for Chad City Office City: N' Djamena Country: Chad (Republic of) Address: Ethiopian Airlines, Chad, NDJ, Avenue Charles de Tchad Airlines Building, Ground Flour, adjacent to BCC Bank
E-mail: Reservation: ndjres@ethiopianairlines.com Gizachewm@ethiopianairlines.com . Phone: Reservation:+235 66 20 72 71 Mr Abdine
Fax: Working hours: Monday-Thursday 08 am - 03:30 pm,Friday - Saturday 08 am -12:30 pm
Airport Office Airport: Hassan Djamous International Airport,N'djamena. Phone: +235 62 13 34 45 Mr Lealem Email: Manager Airport Services: lealembi@ethiopianairlines.com Working hours: Every day (08H00-16H00)
Contact for Chile
General Sales Agent Country CHILE Name of Aviareps Office AVIAREPS CHILE Country Manager Micaela Poole Sales Executive Maria Teresa Olavarrieta Reservations & Ticketing Vanesa Solis Operating Hours 09:00 - 18:00 (accessible to the public) Mon - Fri.. Address Bajadoz 45 Of 1701 B – 17th Floor, Phone/fax +56 22 940 2359 Emails Salesscl@aviareps.com
Contact for China
24-hour China Call Center
Tel: +86 4008 071 787 (Mandarin, Cantonese)
+86 4001 589 689 (English)
Email: Callcenter@ethiopianairlines.com.cn
WeChat: feimallchina
Beijing Office
Tel: +86 010-65050315
Email: etbjscto@ethiopianairlines.com.cn
Address: Room 704, SK Tower, A6 Jianguomenwai Avenue, Chaoyang District, Beijing 100022, China
Beijing Airport Office
Tel: +86 15011555744
Email: etbjsapt@ethiopianairlines.com.cn
Address: Room 12, 1st Floor, Hilton Hotel, Beijing Capital Airport, No.2 Sanjing Road, Shunyi District, Beijing 101312, China
Beijing Cargo Office
Tel: +86 010-53269318
Email: etpek@megacap.com.cn
Address: Room613,Plaza G, HangCheng Building, No.2, JinSui Road, ShunYi District, Beijing, China
Shanghai Office
Tel: +86 021-60509685
Email: etshacto@ethiopianairlines.com.cn
Address: Room 2110, 21 Floor, Xianlesi Plaza, 388 Nanjing West Road, Huangpu District, Shanghai 200003, China
Shanghai Airport Office
Tel: +86 021-68339885 / +86 18117315785
Email: etshaapt@ethiopianairlines.com.cn
Address: Room 2-B1-M10, Terminal2, Pudong Airport, Shanghai, China
Shanghai Cargo Office
Tel: +86 021- 68356536
Email: etpvg@megacap.com.cn
Address: Room 325A, No. 168 Suhang Road, Pudong International Airport, Shanghai, China
Guangzhou Office
Tel: +86 020-87621101
Email: etcancto@ethiopianairlines.com.cn
Address: Room 502, 5th Floor, Guangdong International Building Podium, Yuexiu District Central City Road 339, Guangzhou 510030, China
Guangzhou Airport Office
Tel: +86 020-3654 6729 / +86 152 1881 8729
Email: etcanapt@ethiopianairlines.com.cn
Address: Room W108, Pullman Hotel, Baiyun International Airport, Guangzhou
Guangzhou Cargo Office
Tel: +86 020-36066253 / +86 020-36069230etcan@sino-eth.com
Address: Shibao Office, 3rd Floor, No.38 Helong 8th Road, Taicheng Village, Renhe Town, Baiyun District, Guangzhou, China
Chengdu Office
Tel: +86 028-85505765
Email: etctucto@ethiopianairlines.com.cn
Address: Room 802, POLY CENTER North Tower, NO.7 Lingshiguan Road, Wuhou District, Chengdu 610000, China
Chengdu Airport Office
Tel: +86 028-85207375/6, +86 17760523379
Email: ctuapt@ethiopianairlines.com
Address: Room L350, 1st Floor, Terminal 1, Chengdu Shuangliu International Airport
Chengdu Cargo Office
Tel: +86 028- 64402498/+86 18688396786
Email: Kim.dai@megacap.com.cn
Address: Room # 1505, 15th Floor North Tower, Poly Center, No. 7 Lingshiguan Road, Chengdu, China
Contact for Colombia
General Sales Agent Country COLOMBIA General Manager Carlos Valbuena Supervisor Maria Cristina Ortiz Sales Manager Martha Muñoz Reservations & Ticketing Rocio Bacca Operating Hours Mon-Fri 08:00 -18:00 Address 26 Street # 59-51 Office 312 Tower 3 –Sarmiento Angulo Business Center - Bogota – Colombia Phones +57 1 7458882 Emails RBacca@aviareps.com MOrtiz@aviareps.com
Contact for the Comoros
GSA City: Comoros Company:. Matembezi Travel & Tourism Mailing Address: Itsambouni Moroni Phone: 00 269 773 04 22/33 04 00 00 Fax: 269 773 00 75 Email agence.matembezi@comorostelecom.km City Office City: Moroni Country: Comoros Address: MORONI ITSAMBOUNI Mailing address: Po box 514 MORONI ITSAMBOUNI E-mail: matembezi.agencytravel@yahoo.com Phone: +269 773 04 22 Mob: +269 333 04 00 Fax: NA Working hours: 08:00-3.30 Mon-Thursday, 08:00-12:00 Friday- Saturday, Sunday/public holidays closed Airport Office Airport: Prince Said Ibrahim International Airport (HAH) Address: MORONI- HAHAYA Phone: Currently no office due no space available at HAH APT ; E-mail NA Working hours: H24
Contact for Cote D'Ivoire
City Office City: Abijan Address: Plateau : Avenue Chardy, Immeuble le Paris Mailing address: 01 BP 5897 Abidjan 01 Phone: Contact person: Tadele Barega (Mr.) Fax: (0025) 20219025 E-mail: TadeleB@ethiopianairlines.com Working hours: Mon-Fri 08:00-16:00
Airport Office Airport: Port –Bouet Aeroport F.H.B. Address: 01 BP 5897 Abidjan 01 Manager Airport Services – Abidjan: Getu Chebud Tel: +22505063294 E-mail: Getuc@ethiopianairlines.com Working hours: Monday ,Wednesday ,Friday ,Saturday & Sunday :08:00 - 16:00
Contact for Croatia
General Sales Agent - Passenger GSA: Pax Name: CAT AVIATION Code: ZAG City: ZAGREB Country: CROATIA Position: reservations E-mail: Zeljka.m@tal-aviation.com Telephone Number: +385912999655 Working Hours: 09:00-16:00
Contact for Cyprus
General Sales Agent Company Orthodoxou Aviation Ltd. City: Larmaca Mailing Address Orthodoxou Aviation Ltd, United Nations Street 44, 6042, Larmaca, Cyprus Phone: 357 24 841 150 Fax: 357 24 841 005 E-mail: aorthodoxou@orthodoxou.com.cy
Contact for Czech Republic
Company: TAL Aviation CZ sro City Prague Mailing Address: TAL Aviation CZ sro. Spálená 51 (5p), Prague 1, 11000, CZECH REPUBLIC Phone: +420-224 815 374 Fax: +420-224 815 379 Contact person: Mrs Karla Svobodova, Sales Manager Czech Republic & Slovakia Email: Karla.S@tal-aviation.cz Working hours: Mon - Fri: 09:00 - 17:30
General Sales Agent
Company : TAL Aviation CZ s.r.o. Address : V Jámě 1, 3rd floor, Praha 1, 11000, Czech Republic Phone : +420 224 815 378 Email :ethiopian@tal-aviation.cz Working hours : Mon-Fri: 09:00-17:00 Contact person : Karla Svobodova, Sales Manager Czech & Slovak Republic
Contact for Democratic Republic of the Congo
City Office City: Kinshasa Address: 30 Juin Blvrd Aforia Immeble 1525, Mailing address: P.O.Box 7585, Kinshasha Gombe E-mail: fihres@ethiopianairlines.com Phone: 00243-0817006585 / 810884000 / 998378514 Working hours: Mon - Fri 08:30 - 16:30 Sat 08:30 - 12:30
Airport Office City: Kinshasai Airport: Ndjili International Airport E-mail: FIHAPT@ethiopianairlines.com Phone: +243817006589 Working hours: Mon-Sun 0830-1630
Airport Office City: Lubumbashi Airport: Luano International Airport Address: Cocoa House House Ground floor, Kwame Nkrumah Avenue E-mail: fbmapt@ethiopianairlines.com Phone: (243)812771780/ +243 818 780 779 Working hours: Vary according to flight schedule
General Sales Agent (GSA) Company: Alamdar Tour and Travel Address: Lubumbashi D.R.Congo Phone: +243816546523 and +243817789225 E-mail: lionelle@jefferytravels.com Working hours: Mon – Fri 08:00 – 17:00, and Sat 0800-12:30
General Sales Agent (GSA) Company: Alamdar Tour and Travel Address: Kisangani D.R.Congo Phone: +243814547062 E-mail: Sales-fki1@jefferytravels.com Working hours: Mon – Fri 08:00 – 17:00, and Sat 0800-12:30
CITY OFFICE
AIRPORT OFFICE
Contact for Denmark
General Sales Agent - Passenger City: Copenhagen Company: Khyber International Mailing Address: Vester Farimagsagade 3, 1-Sal, 1606 KBH V, Denmark Phone: +45 33 93 44 55 Email: sales@khyber.dk Working hours: Mon - Fri: 09:00-17:00
General Sales Agent - Cargo only City: Copenhagen Company: Kales Airline Services Mailing Address: Cargo Centervej 72, Billund, DK-7190 Phone: +45 75354511 Fax: +45 75354569 Email: jacob.bo.jepsen@kales.com Working hours: Mon-Fri 09:00-17:00
Contact for Djibouti
Airport Office City: Djibouti Country: Republic of Djibouti Address: Djibouti International Airport, Ambouli Boulevard de Gaulle Street, Rue de ARTA Mail address: P.O.Box 90 Phone: Mobile: 253 – 77804783 (Area Manager) E-mail: solomonyb@ethiopianairlines.com
General Sales Agent Company: Globe Travel City: Djibouti Mailing address: Bld Administrateur Bernard Djibouti P.O. Box 1181 Phone: 0025321351007 Fax: 00253 21354888 Email: globe_ethiopianair@intnet.dj
Contact for Egypt
City Office City: Cairo Country: Egypt (Arab Republic of) Address: Ethiopian Airlines, 69 Abdelhamid Badawi street , Concord el salaam Hotel Phone: (202) 2180 0935, 2180 0936, 2180 0937, 2180 0392 Fax: (00 2 02) 21800934 E-mail: caires@ethiopianairlines.com Working hours: 08:30-15:30 Saturday-Thursday
Airport Office Airport: Cairo International Airport Address: Cairo International Airport (Terminal 3) Phone: Passenger: (00 202)2265 4398 Cargo: (00 202) 22672910-24150959 Fax: (00 202) 26214934 E-mail CaiApt@ethiopianairlines.com
Contact for Equatorial Guinea
City Office City: Malabo Address: Independence Avenue. PDGE Building 2nd floor Mailing address: P.O.B 475 Malabo, Equatorial Guinea E-mail: SSGADMIN@ethiopianairlines.com Phone: Office: +240-333-090588 Working hours Mon – Fri 08:30 – 17:00
Airport Office Airport: Malabo International Airport Address: Malabo Tel: Office +240-333-094248 Mob +240-222-177327 E-mail: SSGAPT@ethiopianairlines.com Working hours: Operational
Contact for Eritrea
City Office City: Asmara Country: Eritrea Address: Asmara City Ticket office E-mail: Reservation: ASMCTO@ethiopianairlines.com Phone: Reservation: +291 113991/92 Fax: Nil Working hours: Weekdays – 08:00 – 18:00, Weekends 08:00 – 11:00
Airport Office Airport: Asmara International Airport E-mail: ASMAPT@ethiopianairlines.com Phone: Mr. Yohannes Demissie Working hours: 07:00 – 12:00 ; 14:00 – 19:00
Contact for Estonia
General Sales Agent - Passenger only City: Riga Company:. Baltic GSA, SIA Mailing Address: Skolas iela 21-203a, LV-1010, Riga, Latvia Phone: +372 622 5980 Fax: +372 616 0864 Email ethiopian.airlines@balticgsa.com Working hours: Mon - Fri: 09:00 - 17:00
Contact for Ethiopia
Global Call Center City: Addis Ababa Country: Ethiopia Address: Ethiopian Airlines Head Office Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 116 179 900 (6787 to be used within Ethiopia) Working hours: : 24/7 throughout the year
Main City Ticket office City: Addis Ababa Country: Ethiopia Address: Churchill Road Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 115 154036 Working hours: 07:00 – 19:30 Monday to Sunday including Public Holidays
Hilton Ticket Office City: Addis Ababa Country: Ethiopia Address: Inside Hilton Hotel Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 115 511540 Working hours: 07:00 – 21:00 – Monday to Saturday
Bole Ticket Office City: Addis Ababa Country: Ethiopia Address: Adika Building, In front of Friendship Hotel Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 11663 3162/63 Working hours: 07:00 – 19:00 – Monday to Saturday
Addis Ababa Sales Office City: Addis Ababa Country: Ethiopia Address: Ethiopian Airport Enterprise Building, Ground Floor Mailing address: P.O. Box 1755, Addis Ababa Phone: +251 11 637030 Working hours: Monday to Friday 07:00 -17:00
Airport Offices Airport: Bole International City: Addis Ababa Country: Ethiopia Address: Bole International Airport Mailing address: P.O. Box 1755, Addis Ababa Phone: +251115178320/455 Working hours: 24/7 throughout the year Customer Relations Please contact customer relation through:Support and Feedback Baggage Service +251 11 5178306/+251-11-6650304 Air port check in counter 251-11- 5178455/955
Contact for Finland
General Sales Agent - Passenger only City Helsinki (also covering Estonia) Company: Matkantekijät Oy - Tourplanners Ltd Mailing Address: Insinöörinkatu 7 B, 4th floor 00880 Helsinki, Finland Phone: +358 44 774 5025 Fax: Contact person: Meri Mantysaari, Manager Working hours: Mon - Fri: 09:00 - 17:00
General Sales Agent - Cargo only City Helsinki Company: Kales Airline Services Oy Mailing Address: Perintötie 2 D, FI-01510 Vantaa, Finland Phone: +358 9 8700 350 Fax: +358 9 8700 3515 Email: kenneth.andersson@kales.com Working hours: Mon - Fri 09:00 - 17:00
Contact for France
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Phone: 082 582 6135 (24 hours all year round) E-mail: shebamiles@ethiopianairlines.com (ShebaMiles) Customer Relations ethiopian.customercare@apg-ga.com
For delayed luggage upon arrival at Paris
Phone: +33 1 48 16 04 08 / 09 or +33 1 74 37 04 80 Web: http://www.worldtracer.aero/filedsp/et.htm
Airport Office
Airport: Roissy Charles de Gaulle (CDG) - Terminal 2A Mailing Address: CP 30237 Tremblay-en-France - 95742 Roissy CDG cedex - France E-mail: parapt@ethiopianairlines.com
General Sales Agent (Passenger)
City: Paris Company: Air Promotion Group (APG) Mailing Address: 66, Avenue des Champs-Elysées (Building E - 2nd floor) - 75008 Phone: 0825 826 135 Fax: +33 153 771305 E-mail: resa.ethiopianairlines@apg-ga.com Working hours: Mon - Fri 09:00 - 17:30 (ticketing desk)
General Sales Agent (Cargo)
Company: ATC AVIATION SA Address: ATC Aviation Services SA BP 13 526 Phone: +33 1 7003 8052 / 53 / 54 Fax: +33 1 7003 8050 E-mail: ethiopian.fr@atc-aviation.com
Airport Office
General Sales Agent (Passenger) City: Marseille Company: Air Promotion Group (APG) Mailing Address: 8 Boulevard de Dunkerque – 13002 Marseille Phone: +33 4 20 10 56 40 E-mail: resamrs@apg-ga.com Working hours: Mon - Fri 09:30 - 12:30 / 13:30 - 17:30
Contact for Gabon
City Office City: Libreville Address: Glass - London, parcelle no 176 Mailing address: P.O. Box 12802 Libreville, Gabon E-mail: AmareB@ethiopianairlines.com Phone: City office: 00241 05931660, 0024101741315 Working hours: Mon - Fri 08:00-15:30,
Airport Office Airport: Leon Mba International Airport Address: Terminal Building, 1/F Mailing address: P.O. Box 12802 Libreville, Gabon.; Office No. 144 Phone: Airport Senior Agent:00241 05316666; Customer Service Officer E-mail: LBVAgent@ethiopianairlines.com; Working hours: Mon - Fri 08:00-15:30,
Contact for Germany
Global Call Centre
0800 0006062
24 hours all year round
City:
Frankfurt, Germany
City Ticket Office:
General Sales Agent (Aviareps AG)
Address:
Kaiserstrasse 77 60329 Frankfurt/Main Germany
Phone:
Reservation
+49 (0) 69-770 673 052
Sales
+49 (0) 69 770 673 053 Fax:
+49 (0) 69 770 673 028
Email
Reservation
ReservationsET.Germany@aviareps.com
Sales
salesET.Germany@aviareps.com
Google Map Location:-
https://goo.gl/maps/CXioWGGHSZ42
Working Hours
Mon-Fri 09:00AM – 06:00PM
Airport Office
Office at the Airport
Address:
Terminal 1, Hall B Counter 526 Frankfurt Airport
Phone:
Airport Manager
(+49 (0)6969769790)
Fax:
+49-(0)69691945
Email:
FRAAPT@ethiopianairlines.com
Working Hours
Daily 06:00PM to 09:00PM
Cargo:
Address:
Cargo City Süd, Geb. 641; 60549 Frankfurt /Germany Phone:
+49 69 69805347
Fax:
+49 69 698053 20
Email:
ethiopian.de@atc-aviation.com Working Hours
Mon-Fri 09:00AM – 06:00PM
Head Office
Address: Bole Road, Ethiopian Airlines Head Office
Tel:
+251-116-656666
Mailing Address
P.O. Box 1755, Addis Ababa
Website:
www.ethiopianholidays.com
Working hours
24/7 throughout the year
For information and services regarding holiday packages, please contact Ethiopian Holidays
Address: Bole Road, Ethiopian Airport Enterprise building first floor
Addis Ababa, Ethiopia
For information and services regarding medical packages, please contact ET Medical Travel
Address: Bole, Ethiopian Airlines Head Office
Addis Ababa, Ethiopia
Contact for Ghana
City Office City: Accra Address: Cocoa House Ground floor, Kwame Nkrumah Avenue Mailing address: GP 3600 Accra Ghana E-mail: Area Manager’s : GenetWl@ethiopianairlines.com (Genet W/Michael) or Phone: +233 24 242 6303 Fax: (233-302) 673968 Working hours: Mon - Fri Morning 08:00 - 12:00
Airport Office Airport: Kotoka International Address: Kotoka International Airport Phone: +233 24 242 6303 E-mail accapt@ethiopianairlines.com Working hours: Mon - Fri 08:00-12:00 [APT Office hours subject to the seasonal flight schedule]
Contact for Greece
General Sales Agent - Passenger GSA: Pax Name: Gold Star Aviation Code: ATH City: ATHENS Country: GREECE Position: res & tktg E-mail: ethiopian@goldstar.gr Telephone Number: +30 210 324 6706 Fax Number: 3246723 Working Hours: 9.00-17.00 Mon-Fri & 9.00-14.00 Sat
Contact for Guinea
General Sales Agent City: Conakry Company:. Guinée Voyage Address: Quartier Almamyah, C. de Kaloum, République de Guinée Phone: +224 631 27 00 10 Fax: (00224) 30 478063 Email bahibrahimahassane@yahoo.fr Working hours: Mon - Fri 08:30 - 17:00 Sat 09:00 - 14:00
Contact for Hong Kong, China For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Toll free HKG: +852 3008 3642(24 hours all year round )
City Office City: Hong Kong Country: Hong Kong Special Administrative Region , HK-SAR (PRC) Address: Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong. Mailing address: Unit 1606, 16F, New East Ocean Center, 9 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong. Phone: +852 2117 0233/3968 9035 Fax: +852 2117 1811 E-mail: hkgres@ethiopianairlines.com Working hours: Mon - Fri 09:00 - 12:45 / 14:00-17:45 Facebook: https://www.Facebook.com/EthiopianAirlinesHK/
Airport Office Airport: Hong Kong Mailing address: Unit 5, S019 Level 5 , Passenger Terminal Building 1 Cheong Hong Road , Phone: +852 3150 8122 Fax: +852 3150 8125 E-mail: hkgapt@ethiopianairlines.com
Contact for Namibia City: Windhoek Address: Shop No. 7, Kock & Schmidt Building, Phone: +264 61256601 (Office ) Email: Salesmanager@ethiopianairlines.com (Sales Manager ) Working Hours: Mon to Fri ( 8 AM to 17 PM ),
Contact for Hungary
General Sales Agent Company: AVIAREPS Magyarorszag Kft. City: Budapest Mailing Address: Erkel utca, 1092 Budapest, Hungary Phone: +36 1 210 0067 Email: reservationsBUD@aviareps.com Working hours: Mon - Fri: 09:00 - 17:00
Contact for India
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Toll free 0008000401687 (24/7 available)
Ethiopian Airlines (14000011) Ticket Office Address: 104 Windfall, Sahar Plaza Complex, E-mail: bomres@ethiopianairlines.com Tel: 28395247 Reservations: Res: Toll Free 0008000401687
Mumbai Airport Office Ethiopian Airlines (14000125) City: Mumbai Address: E8 – 3060 Level 3 Phone: 66859410 / 66859411/ 28366700 Ext 3514 Fax: 66859412 E-mail: narendrak@ethiopianairlines.com
Mumbai Cargo Office Ethiopian Airlines City: Mumbai Address: New Heavy Import Warehouse, 2nd Floor Sahar Cargo Complex Sahar, Phone: 26828415 / 26828416 Fax:26828417 E-mail: bomcgo@ethiopianairlines.com
Delhi Airport Office Ethiopian Airlines City: Delhi Address: Room no -7,Ground level-IV,Terminal III,IGI Airport New Delhi 110 037 E-mail: Delapt@ethiopianairlines.com Phone: 49638656 /657 /658 Fax: 49638656 Cargo: Tel :25653739/40
Website: www.ethiopianairlines.com
General Sales Agents(GSA) in India Company BENZY HOLIDAYS PVT LTD (OVQ 14389141) City: Ahmedabad Address: 101 Crystal Arcade, C. G. Road, Navrangpura Ahmedabad 380 006 Phone: (079) 26403525, 30013430/32 26404557 E-mail: reservations@benzyethiopian.com & accounts.amd@benzyethiopian.com Sales Executive Kaushik Mehta 07820003525 sales@benzyethiopian.com Admin Incharge Shoba Kokate 09920213661 shobha@akbartravels.in Executive Director Iqbal Mody 09923798441 iqbalmody@benzyholidays.co.in Company EXPLORE HIMALAYA TRAVEL INC. City: Nepal Address: Amrit Marg, Bhagawan Bahal, Thamel, Kathmandu, Nepal GPO Box: 4902 Phone: 00977 1 4423370, 4418400 President: Mr. Suman Pandey, Sales Manager: Mr. Rajesh Gurung , Ticketing Desk: Ms Pampha Budhathoki, Company LEONARD TRAVELS PVT LTD (WJX 14383423) Address: Tej House 1st floor, 5 Mahatma Gandhi Road Pune 411 001 Phone: (020) 41227999/ 26056451/ 26131647 Accounts: 41210069 Fax: (020) 26130782 Manager: Kajal Bhojwani E-mail: kajal@leonardtravels.com; Campany RHYTHM TOURS & TRAVELS LTD Address: 49,Motijheel C/A, Shapla Bhaban, 4th Floor,Dhaka-1000, Bangladesh Phone: +88 02 59160681, Managing Director: Shohag Hossain,Managing Director Website: www.rhythmgroupbd.com Company VMS AVIATION AIR SERVICES (PVT) LTD (UBN 07300171) Address: ASHALIN COURT, NO.91, 02ND FLOOR Phone: 0094 11 7550714/15, 011 2559591. Fax: 0094 11 2580737 E-mail: vikky@vmsaviation.com 0094777752328 Company SHARAF CARGO PVT LTD (Cargo) Address: Unit-B,2nd Floor, Air Cargo Complex,Old Airport, Ahmedabad 380 004, Gujarat, India Sales Manager: Name:Mr. Dharmesh Panchal Senior Executive: Mr. Deepak Bhatia Sales Executive: Mr. Yogiraj BarotYogiraj.barot@in.sharafcargo.com Assistant General Manager : Mr Samir MahajanMahajan@in.sharafcargo.com
STIC TRAVEL GROUP Company Address: Ethiopian Airlines contact: Mr. Paul Chandy- Manager Sales - Mobile- 9880011622; E-mailpaul.chandy@sticgroup.com Phone: (080) 43587900/ 22202408/22256194/22269182/41235446 Fax: (080) 22202409 E-mail: etreservation.blr@sticgroup.com Company STIC TRAVELS PVT. LTD (RZQ 14381496) Address: Alps Building, 1st floor 56 Janpath, New Delhi – 110001 Phone: (011) 23312304 / 23320845 Fax: (011) 23329235 Contact : Ms Mahlet Kebede: Mob: 09811139111 Email: MahletK@ethiopianairlines.com Company STIC TRAVELS PVT. LTD (WKG 14000114) Address: No 3-5-874/A, Ground floor, Vipanchi Estate, Manager Sales: Mr. Khaja Hasanuddin, Phone: (040) 66618755 / 23231451 / 23210131 Fax: (040) 66612966 E-mail: hyderabad@sticgroup.com Company STIC TRAVELS PVT. LTD (WIG 14000243) Address: Unit No. 9/2, Queens Road,Bangalore - 560001 Mgr. Sales : Ms. Sharmila Bijoy, Phone: (080) 43587900/ 22202408/22256194/22269182/41235446 Fax: (080) 22202409 E-mail: bangalore@sticgroup.com Company STIC TRAVELS PVT. LTD (WHQ 14000151) Address: The Legacy, 25A, Shakespeare Sarani, Phone: +91-33-22890440, 22890441, 22890442 E-mail: kolkata@sticgroup.com Mgr. Sales : Mr. Ananda Binayak, Company STIC TRAVELS PVT. LTD (WER 14000136) Address: Temple Tower, 672, Anna Salai Nandanam, Mount Road, Chennai – 600035 Executive Sales : Mr. Shri Kumar,Email: etsales.maa@sticgroup.com
Phone: (044) 24330211/24351829 24330659/24330098
E-mail: chennai@sticgroup.com Company Address: 2nd floor, 301 Alfa Estate Building – 39,G.T. contact: Mr. Amit Sharma-Mobile 9815024589; amit.sharma@sticgroup.com Phone: (0181) 2232056/58 Fax: (0181) 2230961 E-mail: jallandhar@sticgroup.com Cochin, Trivandrum & Coimbatore has travelling Salesman Company STIC TRAVELS PVT LTD Address: Corporate Office Only STIC Travel Group2nd Floor, Tower C, Phone: 0124 4595300 Fax: 0124 4114196 E-mail: info@sticgroup.com Contact: Chairman of STIC TRAVEL GROUP
Contact for Indonesia
General Sales Agent ( GSA ) Company PT Aviaventura Aero Agensy City: Jakarta Address: 4th Floor, Suite B , Mega Plaza E-mail: info@ethiopianairlines.id Phone: +(62-21) 5212152 Fax: +(62-21) 5212148 Working hours: Mon - Fri: 08:30 – 17:00
Contact for Ireland
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Call Centre:+353 768888303
City:
Dublin
City Ticket Office
Address:
Ethiopian Airlines, Mezzanine Floor, Level 3 Terminal 1 Dublin Airport, Ireland
City:
Dublin
Traffic and Sales Manager:
DagmawiD@ethiopianairlines.com
Contact for Italy
PASSENGERS
Global Call Center +251 116 179 900
City: Rome, Italy
City Ticket Office: General Sales Agent for Passengers (Distal and ITR handling)
Address: Via Leonida Bissolati 54, 00187 Rome
Phone: + 39 0648771370 for Sales and Reservations
Email
Sales and Reservations: ethiopianrom@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com ethiopiancustomercare@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
City: Milan, Italy
City Ticket Office: General Sales Agent for Passengers (Distal and ITR handling)
Address: Via Paolo da Cannobio 2, 20122 Milan
Phone: + 39 0648771370 for Sales and Reservationsethiopianmil@distal.it
ShebaMiles: shebamiles@ethiopianairlines.com ethiopiancustomercare@distal.it
Working Hours Mon – Fri 09.00AM to 05.00PM
For delayed luggage upon arrival
Web: http://www.worldtracer.aero/filedsp/et.htm
Airport Office
City:
Rome
Address
Aeroporto L.da Vinci-Palazzina EPUA
E-mail:
romapt@ethiopianairlines.com
Phone:
+39 6 65954123
Check in Terminal:
Departure Hall Terminal 3
Arrival:
Arrival Hall Terminal 3
Baggage Service:
Alitalia-Lost and Found Baggage Service@ Arrival Hall Terminal 3.
Ticket Desk Counter:
Ethiopian Airlines Ticket Desk Counter
Airport Office
City:
Milan
Address
Malpensa Airport
E-mail:
mxpapt@ethiopianairlines.com
Phone:
+39 274866661
For delayed luggage tracing (up to first 4 days)
Phone:
+39 02 58581285
Working hours:
24 hours all year round
Online baggage tracing:
http://www.worldtracer.aero/filedsp/et.htm
Working hours:
Mon-Fri: Morning: 09.00-13.00
Address: Bole Road, Ethiopian Airport Enterprise Building 1st floor
Addis Ababa, Ethiopia
Phone: +251 116 656666 option 3
Email: etholidays@ethiopianairlines.com
Website: www.ethiopianholidays.com
Working Hours: 24/7 throughout the year
CARGO
General Sales Agent - Cargo
GSA:
Cargo
Name:
Airconsult
Code:
MIL
City:
MILAN
Country:
ITALY
Position:
Sales and Reservation
E-mail:
et.cargo@airconsult.it
Telephone NO:
Country Code: +39
Fax Number:
58581187
Working Hours:
9:00-13:00 13:00-17:00
General Sales Agent - Cargo
GSA:
Cargo
Name:
Air consult
Code:
ROM
City:
ROME
Country:
ITALY
Position:
Sales and Reservation
E-mail:
Airport: et.cgo@airconsult.it
Telephone NO:
Country Code: +39
Fax Number:
54242534
Working Hours:
9.00-13.00 14,00-18.00
Contact for Japan
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free: +81 50 3204 1144
General Sales Agent
Company Western Associate Inc Mailing address: ATT New Tower, 2-11-7, Akasaka, Minato-ku, Tokyo, 107-0052, Japan Phone: +81-50-3388-2937 Fax: 81 3 6234 0287 E-mail: et-reservation@wai.co.jp Working hours: Mon-Fri 9:30 to 11:30
Contact for Jordan
General Sales Agent Company Alpha International For Travel Address: Amman- Al Shmesani Abd AL Hamed Sharaf Street Bulding Nbr 61 Phone: +962-6-5667100- 5673100 Fax: +962-6-5667102 E-mail: Sales@alpha-intern.com URL: www.alpha-intern.com
Contact for Kenya
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Toll free: +254 20 3892349
24 hours all year round
Nairobi City Office City: Nairobi Address: Bruce House Muindi Mbingu Street Mailing address P.O. BOX 42901 - 00100 Nairobi E-mail: nbores@ethiopianairlines.com nbocto@ethiopianairlines.com Phone: + 254 202296000 Fax: +254 02 2219007 Working hours: Mon - Fri 08:30 – 17:00
Nairobi Airport Office City: Nairobi Airport: Jomo Kenyatta International Airport Terminal 1C Address: Unit 2, Jomo Kenyatta International Airport, Nairobi Phone: +254110922345 Fax: (+254 20) 221 9007 E-mail: nboapt@ethiopianairlines.com
General Sales Agent (Cargo) City: Nairobi Company Africa Direct Limited Mailing address JKIA African Cargo Building 2nd floor Room S28 Block B Phone: Landline: +254 20 827480 Fax: +254 20822709 E-mail: Etoperations@ethiopiancargo-kenya.com
Mombasa City Office City: Mombasa Address: TSS Tower, Nkrumah Road Mailing address P.O. BOX 94600-80115 Mombasa, Kenya Phone: Reservations: +254 41 2319977/79 E-mail: mbare@ethiopianairlines.com Working hours: Mon - Fri 08:30 – 17:00
Mombasa Airport Office City: Mombasa Airport: Moi International Airport Address: Terminal 1 Phone: Landline: +254 41 2011199 E-mail: mbaapt@ethiopianairlines.com
Contact for Kuwait
City Ticket Office
City: Kuwait Address: P.O.BOX 576, 13006 SAFAT - KUWAIT Phone: Reservation: 22270600 EXTENSION : 2304/05/06 Fax: E-mail: Reservation: AllKWIETCTOStaff2@ethiopianairlines.comXavier@ethiopianairlines.com MekdesD@ethiopianairlines.com Website: www.ethiopianairlines.com/KW/EN/ Working hours: 09:00AM – 6:00PM
Airport Office
Address: Kuwait City - Fahad Al Salem Street, Osama Tower
Phone: Airport Contact : +965 989 68 479 E-mail: AllKWIETAirportStaff@ethiopianairlines.com Working hours: During the flight operations only Google Map Directions(Location) : Click here to check Map Directions(Location)
Contact for Latvia
General Sales Agent - Passenger only City: Riga Company Baltic GSA, SIA Mailing address Skolas iela 21-203a, LV-1010, Riga, Latvia Phone: +371-6788 9984 Fax: +371-6601 2055 E-mail: ethiopian.airlines@balticgsa.com Working hours: Mon - Fri: 09:00 - 17:00
Contact for Lebanon
City Office City: Beirut Country: Lebanon Address: Ethiopian Airlines, Clemenceau st.Gefinor center Bloc-D, 2nd Ground Floor, Beirut Mailing address Beirut, Lebanon E-mail: Beyres@ethiopianairlines.com , AmanuelY@ethiopianairlines.com Phone: +961-1752846/7 Fax: +961-1752845 Working hours: Mon - Fri 08:00 – 16:00
Airport Office Airport: Rafic Hariri International Address: Airport Raod, 1st Floor room number 1114 E-mail: EmebetD@ethiopianairlines.com Phone: +961 162 9814 Working hours: 2200 - 0600(Mon - Sun)
Contact for Lithuania
General Sales Agent - Passenger only City: Riga Company Baltic GSA, SIA Mailing address Skolas iela 21-203a, LV-1010, Riga, Latvia Phone: +370 5205 4794 Fax: +370 5205 1964 E-mail: ethiopian.airlines@balticgsa.com Working hours: Mon - Fri: 09:00 - 17:00
Contact for Luxembourg
General Sales Agent City: Brussels Company Kales Airline Services Address: Kales Airline Services, Park Hill, J.E. Mommaertslaan 18A, 1831 Diegem E-mail: et.be@kales.com Phone: +32 2 716 0060 Fax: +32 2 716 0086 Working hours: Mon - Fri 09:00-16:30,
Contact for Malawi
City Office City: Lilongwe Address: GOLDEN PEACOCK MALL, PRESIDENTIAL WAY, GROUND FLOOR ROOM B-04 BOX 30427, CAPITAL CITY LILONGWE 3 MALAWI E-mail: LLWCTO@ETHIOPIAN AIRLINES.COM Phone: +265 1 772031/1771308/1771002/1776003 Working hours: Mon - Friday: 07:30 Am - 04:30 Pm Pm
Airport Office Airport: Kamusu International Airport Address: Kamuzu International Airport, 1st floor room M23 Phone: +265 1 700782 E-mail: llwapt@ethiopianairlines.com Working hours: Mon - Sun: 07:30Am - 04:30Pm.
Airport Office City: Blantyre Airport: Chileka airport Address: Chileka Airport Phone: +265 1 692011/+265 1 692022 E-mail: blzapt@ethiopianairlines.com Working hours: Mon - Sun: 08:00 Am - 05:00 Pm.
Town office address Location: Chibisa House Phone: +265992692011 and 2012 E-mail: BLZCTO@ethiopianairlines.com Working hours:
Contact for Malaysia
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Toll free: 60392121819
General Sales Agent (GSA)
Company Abadi Aviation Services Sdn. Bhd. City: Kuala Lumpur Address: Suite 1603, Level 16 Central Plaza, Box CP73, 34 E-mail: etkul@ethiopianairlines.com.my Phone: (+603) 2141 2190 / 2142 0581 / 0582 / 2142 2060 Fax:
Area Manager:
(+603) 2141 0429
Henok Getaneh +60127101601
Working hours: Mon – Fri : 09:00 - 18:00
Contact for Mali
City Office City: Bamako Address: Mali, Bamako, Square Patrice Lumumba Mailing address P.O. Box 1841, Bamako, Mali E-mail: Digafiem@ethiopianairlines.com Phone: +22320226036, (00223) 20 22 20 88 Free Cell: +22366765630 Working hours: Monday to Thursday 8:00 to 4:30 p.m.
Airport Office Airport: Keita International Airport Address: First floor E-mail: BKOAPT@ethiopianairlines.com Working hours: Mon - Thu: Morning: 08:00-12:30 Afternoon: 13:00-16:30
Contact for Malta
General Sales Agent GSA: Pax Name: APG Malta Code: MLA City: Mosta Country: Malta Position: Res and Ticketing E-mail: Malta@apg-ga.com Working hours: 09:00- 16:30 Mon - Friday
Contact for Mexico
General Sales Agent Country MEXICO Name of Aviareps Office AVIAREPS S. de RL de CV Country Manager Rafael Aponte Sales Manager Alejandro Lemus Reservation and Ticketing Supervisor Rosa Zepeda Reservation Agent Yessica Utrilla Alonso Sales Executive Karla Montoya Sales Executive Beatriz Quintero Administration Evelyn Vera / Eduardo Ramirez Operating Hours 09:00 - 18:00 Mon - Fri. (accessible to the public). Address (Mexico City) Montes Urales 723 PH1A Col. Lomas de Chapultepec Miguel Hidalgo CP11000 Mexico D.F Phones 55 - 5596-3550 Emails: Rafael Aponte: RAponte@aviareps.com
Contact for Mozambique
Airport Office City Maputo Address: Maputo International Airport >Phone: +258 21467805/+258848672917 Email: MpmApt@ethiopianairlines.com Working hours: 08:00-17:00
Contact for Myanmar
GSA Address :AVIAREPS Myanmar Co.,Ltd .,Yuzana Business Tower, Phone: +95 1 539484 , +95 9 450050898 , +95 9 450050908 E-mail: ETrgn@aviareps.com
Contact for Namibia
City: Windhoek Address: Shop No. 7,Kock & Schmidt Building,
Corner of Independence Ave. and Garten street
+264 61256601 (OFFICE)
Phone: +264818619838 ( Area Manager Afework Yibrah)
+264818007818 ( Airport Manager Altaf Shaikh)
+264812671553 (Sales Manager Jitendra Mandani)
Email: Salesmanager@ethiopianairlines.com (Sales Manager)
Wdhapt@ethiopianairlines.com (Airport Manager)
Afeworky@ethiopianairlines.com (Area Manager)
Working Hours: Mon to Fri (8AM to 17 PM) ,
Sat (9AM TO 13PM)
24*7 Helpdesk number +264812671553
Contact for Nepal
General Sales Agent Company EXPLORE HIMALAYA TRAVEL INC. City: Nepal Address: Amrit Marg, Bhagawan Bahal, Thamel, Kathmandu, Nepal GPO Box: 4902 Phone: 00977 1 4423370, 4418400 President: Mr. Suman Pandey, Sales Manager: Mr. Rajesh Gurung , Ticketing Desk: Ms Pampha Budhathoki,
Contact for the Netherlands
General Sales Agent - Passenger Company: Kales Airline Services BV Address: WTC Toren A7 – Shiphol Boulevard 145 Box – 145 1118 BG Schiphol, The Netherlands Phone: + 31 20 406 81 44 Fax: +31 20 405 46 49 E-mail: airlines.nl@kales.com Website: www.kales.com
Contact for New Zealand
World Aviation Systems Address: World Aviation Systems Level 10 Phone: 09 9056709 E-mail: ethiopianairlines@worldaviation.co.nz
Contact for Niger
City Office City: Niamey Address: 1st Floor Euro World Chateau 1, BP: 11110, Niamey – Niger Phone: +227 20727272 / +227 20727373 E-mail: Aliom@ethiopianairlines.com,
Contact for Nigeria
City Office City: Lagos Address: No. 3 Idowu Taylor St., Victoria Island, Lagos E-mail: Lossm@ethiopianairlines.com OR lossup@ethiopianairlines.com Phone: 014611869/014611029/014610570 Fax: (234-1) 4616297 Working hours: Mon-Fri: 08:30-17:00 Sat/Public Holidays: 08:30-13:00 Bank Accounts ZENITH BANK : 1011079519(NGN) 5070015419(USD) GT BANK: 0168564227 (NGN) 0168851280 (USD) CITY BANK : 0001773012(NGN) 0001773029(USD) FIRST BANK: 2000913858(NGN) 2003452783(USD) ACCESS BANK 0700240737(NGN) 0700240744(USD)
Airport Office Airport: Murtala Mohammed Int'l Airport, Ikeja, Lagos Address: Murtala Mohammed Int'l Airport, Ikeja, Lagos For baggage related issue : +234 9097011917 Tel: +234-1-7744710/7751921/3 Fax: +234-1-4616297 E-mail Losapt@ethiopianairlines.com Working hours: Mon - Sun: 08:30-17:00
City Office City: Abuja Address: Ethiopian Airlines Silverbird Entertainment Center, Mailing address No. 1 Ladi Kwali Street, Maitema, Abuja-Nigeria E-mail: abvres@ethiopianairlines.com Phone: Mobile: +234(0)8039759711,
call center: +2348070180001
Working hours Mon-Fri 08:30Am 05:00Pm Bank Accounts ZENITH BANK : 1011937617 (NGN) 5070082125 (USD) GT BANK: 0168564227 (NGN) 0168851280 (USD) ACCESS BANK 0700240737(NGN) 0700240744(USD)
Airport Office City: Abuja Address: Nnamdi Azikiwe International Airport Ground floor E-mail: AbvApt@Ethiopianairlines.com Phone: Office: +234 92902852 / 92902761 Working hours Mon - Fri 08:30Am – 05:00Pm
City Office City: Enugu Address: Polopark Mall, Polo Ground, Abakaliki road, Enugu north, Enugu state, Nigeria E-mail: biniama@ethiopianairlines.com Phone: Office: +234 7033745716 Bank Accounts FIRST BANK : 2023565616 (NGN) 2023577291 (USD) GT BANK: 0168564227 (NGN) 0168851280 (USD) ACCESS BANK 0700240737(NGN) 0700240744(USD)
City Office City: Kano Address: Ado Bayero (Shoprite) Mall Zoo Road E-mail: Kibretsiona@ethiopianairlines.com Phone: 08144282983 Bank Accounts CITY BANK : 0001773878 (NGN) 0001773885 (USD) GT BANK: 0168564227 (NGN) 0168851280 (USD) ACCESS BANK: 0700240737(NGN) 0700240744(USD)
Airport Office City: Kano Address: International Departure Hall E-mail: Eliasts@ethiopianairlines.com Phone: 08144212215
City: Kaduna Address: International Departure Hall E-mail: KADAPT@ethiopianairlines.com
Office Address: Address: NNDC mall ,WAFF Road ,office number 15 Phone: +234(0) 813 607 6603
Contact for Norway
Area Profile
Sales/Town office - GSA /Own Office Full details of office/GSA Aviareps; Øvre Slottsgate 6, 0157 Oslo, Norway ; Mon-Fri; 09:00-16:00 Email etres.norway@aviareps.com Facebook https://www.facebook.com/ethiopianairlines.no/?ref=aymt_homepage_panel twitter http://www.twitter.com/flyethiopian
Airport Information
Full details of Ground Handling company SAS Ground handling, Lufthavnvegen, 2060 Gardermoen; 0800-2100; Basic ground handling. ATO service 16:30-20:00; Tanatour service 0047 64 81 27 00 contact - telephone 0047 64 81 27 00 email PAX svc sgsosl@sas.no Airport Check in area Gardermoen Airport, Check in Area 4, baggage drop off is available, contact the lead Agent at the counter Check in hours 3hr before departure Lounge Name OSL lounge; SAS Gold Lounge
Baggage Service Full details of Handling company SAS Handling; 08:00-17:00 Email bagservice.osl@sas.no; Contact 4795716693 escalation marianne.holst@sas.no
Lost & Found Lost & Found Lost and Found Contact 4764813477 email hittegods@abss.no/td>
website https://avinor.no/en/airport/oslo-airport/plan-your-trip/lost-and-found/
Cargo Cargo Sales Agent 1 NordicGSA AS; Næringsparkvegen 10, 2060 Gardermoen, Norway ; +4763930690;info@nordicgsa.no; 09:00-17:00 Cargo Sales Agent 2 Abirta Cargo Services; Burgata 01, 182 Oslo Tel 929 94 363; Email cargo@abirta.no Cargo Handling Oslo Seafood & Cargo Center AS (OSCC) Head Office & Terminal Edvard Griegs Veg 45 2060 Oslo Airport Gardermoen, Norway
Contact - Telephone Import Dept. Tel: +47 63 94 24 03 and Export Dept. Tel: +47 63 94 24 09 email export@oscc.no and import@oscc.no website https://www.oscc.no/
General country Information Airport website https://avinor.no/en/ customs country website www.toll.no visa regulations country website https://www.udi.no/en/ Live Animal/Petc handling any country specific information you need to be incorporated - www.mattilsynet.no
Contacts - for internal use only Regional Manager Wogayehu Teref; +46 702622268; WogayehuT@ethiopianairlines.com Traffic and Sales Manager Norway Maedot Yemaneberhan; +4746262227; MaedotY@ethiopianairlines.com
Contact for Oman
General Sales Agent Company National Travel Tours City: Muscat Mailing address: National Travel Tourism, Postal Code P.O. Box 962, Phone: 00968-24819119/24817676 Fax: 00968-24815815 E-mail: AkliluTs@ethiopianairlines.com
Contact for Pakistan
General Sales Agent Company: Maheen Travel Address: Lakson Square Building # 1 Phone: +92-21 35223211 – 16 Fax: +92-21 35223219 Website: reservations.et@bukharigroup.com.pk
Contact for Peru
General Sales Agent Country PERU Name of Aviareps Office AVIAREPS PERU - ( legal name Network Leading Group) Country Manager Vilma Schenone Reservation Supervisor Barbara Oviedo Finance Supervisor Luis Casaretto Marketing Gabriela Bustamante Operating Hours 09:00 - 18:00 Mon - Fri (accessible to the public) Address Av. Jose Pardo 601 of 1202 Miraflores Phones 511 446 4419 or 511 2410098, 511 2418303 Email Barbara Oviedo: counter@nlg.aero, barbaraoviedo@nlg.aero
Contact for the Philippines
General Sales Agent Company: Ethiopian Airlines Philippines Branch Address: GSA: Pan Euro International 12/F Frabelle Business Center 111 Rada St. Lagaspi Village, Makati City 1229 Reservations: +63 2 88480978-79 Airport: +63 2 8879-5017 or +63 2 8879-5019 Fax: +632 848 1859 Email mnlsales@ethiopianairlines.com
Contact for Poland
Company: TAL Aviation Poland Ltd City Warsaw Mailing Address: TAL Aviation Poland Ltd., Al. Ujazdowskie 20, 00-478 Warsaw, POLAND Phone: + 48 22 627 2259, Sales + 48 22 625 0467 Fax: + 48 22 625 3146 Contact person: Mr. Radoslaw Grabski, Sales Manager Poland Working hours: Mon - Fri: 09:00 - 17:00
GSA
Company: TAL Aviation Poland Sp. z o.o. Address: Al. Jana Pawla II 11, 4th floor, 00-828 Warsaw, Poland
Phone: +48 22 627 2259 Fax: +48 22 625 3146 Email: ethiopianairlines@tal.pl Contact person: Radoslaw Grabski, Country Manager Poland Working hours: Mon - Fri: 09:00 - 17:00
Contact for Portugal
General Sales Agent - Passenger Company: Silon Aviacion, S.L. City: Lisbon Address: Av. 5 de Outubro, 115 – 1º E ,1050-052 Lisboa, Portugal Phone: +351 215 933 234 Commercial Department: (+351) 215 933 234 - portugal@ethiopianairlines.pro Reservations Department: (+351) 215 933 681 - reservas@ethiopianairlines.pro Mobile Phone: +351 910 409 299 Email: portugal@ethiopianairlines.pro Working hours: Morning: 09:30 - 13:00
Contact for Qatar
City Office Address: Diamond Hotel Bldg Tariq bin Zayed Street, City: Doha Phone: +974 44161010 Fax: +974 44414928 E-mail: DOHRES@ethiopianairlines.com, EthiopianAirlinesDoha@ethiopianairlines.com, AllDOHETAirportStaff@ethiopianairlines.com (Airport Office) Po Box 7377 Working hours: 8:00am-12:00pm and 4:00pm - 8:00pm Ramadan Working Hours: 9:00am - 1:00pm and 8:00pm - 11:00pm
Cargo Office Address: Fahd cargo Souq Al Haraj, Najma Phone: +974 44341010 E-mail: fahdcargo@gmail.com Working 8:00am-12:00pm and 4:00pm - 8:00pm Ramadan 9:00am - 1:00pm and 8:00pm - 11:00pm
Contact for Republic of the Congo
City Office City: Brazzaville Address: Avenue Foch face, ministere de l'economie, des finances Mailing address: P.O Box 14125 E-mail: bzvcto@ethiopianairlines.com, bzvsm@ethiopianairlines.com Phone: +242-066712020 /+242 05 331 2020/ 06 833 9333 Working hours: Mon - Fri: 08:00 - 18:00
Airport office Airport : Maya-Maya Airport Email: bzvapt@ethiopianairlines.com Phone 00242 0650 80 491 Working hours : Mon- Sun :8.00AM-6.00PM
City Office City: Ponte Noire City OfficeAddress: 52,Avenue Charles De Gaulle Street, Email: PNRCTO@ethiopianairlines.com Phone: 06 9833563 / 06 670 0252 /065100663 Working hours: Mon - Fri: 08:00 - 19:00 Airport: Ponte Noire Email: PNRAPT@ethiopianairlines.com Phone: 242-069281057
General Sales Agent Company: Euro World Sarl Address: Euro World Sarl,Immeuble Arc-En face chambre de Commerce, Phone: +242-06 833 9333 / 06 510 0663 Fax: 31 020 655 3686 E-mail: rupesh.suchdevani@euro-world.in
Contact for Russia
GSA Company: Aviareps AG City: Moscow Phone: +7 (495) 937-59-45 Fax: 07 495 937 5951/812 740 3821 E-mail: ethiopianairlines_ru@aviareps.com
Contact for Rwanda
City Office City: Kigali Address: UTC Building, office no.25 Mailing address: P.O. Box 385, Kigali E-mail: kglsm@ethiopianairlines.com(Sales Manager) Phone: (250) 525 570440/42 (Reservation & Ticketing) Mobile: (250) 788751585/788220220 (Reservation & Ticketing) Working hours: Mon - Fri: - 08:00 a.m. - 07:30 p.m. (GMT +2)
Airport Office Airport: Kigali International Airport Address: Departure Terminal E-mail: Allkgletairportstaff@ethiopianairlines.com Phone: (250) 788380677
GSA Company: Euroworld Travel Services Address: UTC Building,Office #25,P.O.Box No.385,Kigali,Rwanda Phone: (250) 525570440/42 Mobile: (250) 788751585/788220220 E-mail: bmewtskgl@euro-world.in
Contact for Saudi Arabia
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Global call center +251 116 179 900
ONLINE SALES CONTACT:Jeddah City: Jeddah Address: Saudi Arabia, Jeddah, Adham Commercial Center, Madina Road Phone: Tel: 00966 12 6512365 / 6516614 / 6519609 Working Hours: 08:30AM – 05:30PM
Fax: 00966 12 6516670 E-mail: BaharoonM@ethiopianairlines.com
ONLINE SALES CONTACT:Riyadh City: Riyadh Address: Riyadh King Abdul Aziz road, AlZouman Center Phone: Tel Office: +966 11 4789763 Working Hours: 08:30AM – 05:30PM
Fax: E-mail: EzedinB@ethiopianairlines.com
ONLINE SALES : Dammam City: Dammam Address: King Abudl Aziz Street, Al-Khobar Silver Tower Building Phone: Tel Office: +966 (013) 898 4696 Working Hours: 08:30AM – 05:30PM
Fax: E-mail: IbrahimH@ethiopianairlines.com
Contact for Senegal
City Office City: Dakar Address: Immeuble la rotonde Rue Dr Theze Mailing address: P.O. Box 50800 CP18524 Dakar, Senegal E-mail: DKRCTO@ethiopianairlines.com Phone: 00 221 33 823 55 52/54 Fax: 00 221 33 823 5541
Airport Office Airport: Leopold Sedar Senghor International Airport Address: Leopold Sedar Senghor International Airport Tel: 00 221 33 820 93 96, 00 221 33 820 93 96 Free Fax: 00 221 33 823 5541 E-mail dkrapt@ethiopianairlines.com
Contact for Serbia
GSA: Pax Name: CAT AVIATION Code: BEG City: BELGRADE Country: SERBIA Position: reservations E-mail: ethiopian@qat.co.rs Telephone Number: +381112631327 Fax Number: 2631091 Working Hours: 09:00-16:00
General Sales Agent - Passenger
Company: CAT Aviation Address: Knez Mihailova 30/II, 11000 Belgrade, Serbia Phone: +381 11 2631327 Email: ethiopian@talaviation.rs Working hours: Mon-Fri: 08:30-16:30 Contact person: Veljko Markovic, Country Manager
Contact for Seychelles
General Sales Agent City: SEYCHELLES Company: Mason's Travel (Pty) Ltd Mailing Address Revolution Avenue, Michel Building, Victoria, Mahe, Seychelles Phone: Reservation: + 248 4288907/8909, GSA manager +248 4288811 Mailing Address: P.O. Box 459, Victoria, Mahe, Seychelles E-mail: Reservation:EthiopianAirlines@masonstravel.com Working Hours: Mon- Fri- 08:00- 16:30, Saturday 08:00- 12:30, Sundays and holydays closed
Airport Office City: SEYCHELLES Phone: Duty phone: +248 2532802 E-mail: sezapt@ethiopianairlines.com Working Hours: 08:30- 18:30 Monday- Sunday including holydays
Seychelles International Airport Map
Google Map Directions(Location City ticket office)
Contact for Sierra Leone
GSA Company: IPC Tours and Travels City Freetown Address: 22 Siaka Stevens Street, P.O.Box 1434,Freetown,Sierraleone Phone: (232) 22 221 481/482/483 Fax: 232 22 227470 Contact person: ipctravelagency@yahoo.com/info@ipctravel.com Website: www.ipctravel.com Working hours: Mon - Fri 08:00-17:30, Sat 09:00 - 13:00
Contact for Singapore
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries ET call centre number: +65 3129 2255
General Sales Agent (GSA) Company: Maple Aviation Pte.Ltd City: Singapore Address: 133 New Bridge Road #14-05 Chinatown Point, Singapore 059413 Ticketing/Reservation: (65) 6538 5515/ 6860/ 2352 Fax: +65 6538 3183 E-mail: reservations.et@maple.com.sg Operation Hours: 09:00 – 17:30 Monday to Friday
Contact for Slovakia
GSA Company: TAL Aviation Poland Ltd City: Warsaw Mailing Address: TAL Aviation Poland Ltd., Al. Ujazdowskie 20, 00-478 Warsaw, POLAND Phone: + 48 22 627 2259, Sales + 48 22 625 0467 Fax: + 48 22 625 3146 Contact person: Mr. Radoslaw Grabski, Sales Manager Poland Working hours: Mon - Fri: 09:00 - 17:00
Contact for Slovenia
GSA: Pax Name: CAT AVIATION Code: LJU City: LJUBLJANA Country: SLOVENIA Position: reservations E-mail: ethiopian@i-fly.si Telephone Number: +385912999655 Fax Number: 4360299 Working Hours: 09:00-16:00
General Sales Agent - Passenger
Phone: +385 91 2999 655 Email: zeljka.m@tal-aviation.com Working hours: Mon-Fri: 08:30-16:30 Contact person: Veljko Markovic, Country Manager
Contact for Somaliland
General Sales Agent City: Hargeisa Company: Noble Travel Agency Address: 26 June main street, Derro Mall Tel: Reservation: +252 2 528445 Mobile: + 25263 4855950/51/52/53 E-mail: HGAsales@ethiopianairlines.com E-Working Hours: Mon-Sun 7:30 AM to 6:30 PM
Airport Office City: Hargeisa Address: Egal International Airport E-mail: AllHGAETAirportStaff@ethiopianairlines.com Phone: +252634882399 (Airport Supervisor) Working Hours: 8:00 AM to 6:00 PM
Contact for South Africa
Call Center ( Toll-Free ):0875518262 and +27-218197028
Working Hours: 00:01- 24:00 (Monday to Sunday)
For banking in South Africa Name of the Bank NEDBANK Account Number 1965370241 Branch Code: 198765 Please send the proof of payment to ALLJNBETCTOStaff@ethiopianairlines.com
Johannesburg
JNB Ticketing and Reservation Telephone : 011-326-1190 Email: ALLJNBETCTOStaff@ethiopianairlines.com JNBCTORESOFF@ethiopianairlines.com Working Hours: 08:30 to 17:00 ( Monday to Friday) Physical Address: Ridgeview Office Park, Unit 7 Kent Avenue , Ferndale , Randburg Group Desk : JNBCTORES2@ethiopianairlines.com JNB Sales Team Sales Representative: Celeste Gordon Telephone +27 63 685 2908 Email Jnbsales2@ethiopianairlines.com Sales Representative Sivu Mabuza Telephone +27 73 993 2131 Email Jnbcto@ethiopianairlines.com JNB Airport Telephone : 011-390-3819 and 083-325-3347 Email: jnbapt@ethiopianairlines.com Working Hours: 09:00 to 17:00 (Monday to Sunday ) Physical Address: Terminal Building, 3/F, Office No. WL.10 Oliver R. Tambo Int Airport Management and Administration Telephone : 011-781-5051 Email : ChantalP@ethiopianairlines.com Ethiopian Cargo Aerolink Consulting (GSSA ) Telephone : +27 (0)87 150 1900 Emial : Bookings@aero-link.co.za Physical Address : Oliver R . Tambo Int Airport , Cargo Terminal Web Pages and linkes Website (Official ) : www.ethiopianairlines.com Ethiopian Holidays Website : https://www.ethiopianholidays.com/ Shebamiles Website ( FFP Program ): https://shebamiles.ethiopianairlines.com/ Facebook : https://www.facebook.com/Ethiopianairlines Twitter : Ethiopian_SA
CAPE TOWN
CPT Ticketing and Reservation Telephone : +27 218791520 and +27 218791524 Email: cptres1@ethiopianairlines.com Working Hours: 08:30 to 17:00 ( Monday to Friday) Physical Address: 47 Strand Street, Cape Town CPT Sales Team Telephone : +27 218791523 Email: salesrep1@ethiopianairlines.com Sales Rep ( Terri Brand): Name: Monica Dlayedwasalesrep1@ethiopianairlines.com
Management and Administration Telephone : +27 218791522 Email: admincpt@ethiopianairlines.com CPT Airport Telephone : 021-936-3667 and 081 015 1875 Email: AllCPTETairportstaff@ethiopianairlines.com Working Hours: Monday – Sunday (7 days a week) 1st Floor, International Departures Cape Town International
Contact for South Korea
City Office City: Seoul Address: 12F, Twin Tree Tower A Mailing address: 6 Yulgok-ro, Jongro-gu, Seoul, Korea (03142) Phone: +82-2-733-0325 Fax: +82-2-771-1157 E-mail: etkorea@sharp.co.kr Working Hours: MON-FRI 09AM to 06PM
Airport Office Airport: Incheon Airport Address: #2056, Passenger Terminal, Incheon Int`l Airport Phone: +82-32-743-5698 E-mail: eticnapt@sharp.co.kr Working Hours: TUE, THU, SAT: 01Pm to 10Pm
Contact for South Sudan
City Office City: Juba Address: Airport-Ministries Road Panorama Building Ground Floor Tel: +211 927773498(Area Manager) Email: JUBCTO@ethiopianairlines.com Cargo Sales Agent Contact: David Njuguna Address: Juba Raha Complex, Juba Town, South Sudan E-mail: david@freight-in-time.com Tel: +211921800678 (Cargo Manager)
Airport Office E-mail: NoelK@ethiopianairlines.com Tel: +211921488888 (Customer Service Agent)
Contact for Spain
City Ticket Office City: Madrid Address: Calle Diego De Leon 69, 4º A Phone: +34 914015701 Fax: +34 914015739 Email: ethiopian@airlinesairmat.com Working hours: Morning: 09:30 - 14:00
Airport Office City: Madrid Address: Terminal 1, Adolfo Suarez Madrid Barajas Phone: +34 913054477 Email: madapt@ethiopianairlines.com Working hours: 24 hours
AD Cargo SL ( ET CARGO GSSA ) Offices: MAD Tel: + 34 916 301 823 Email: bookings@aircargob.com
Contact for Sri Lanka
General Sales Agent Company VMS AVIATION AIR SERVICES (PVT) LTD (UBN 07300171) Address: MEEWELLA BUILDING 1ST FLOOR (COLOMBO WING), Phone: 0094 11 4366990 Fax: 0094 11 2580737 E-mail: vikky@vmstravels.net 0094777752328
Contact for Sudan
City Office City: Khartoum Address: Al Amarat, 7th St. , Africa street, Khartoum, Sudan Mailing address: P.o Box 944 Khartoum, Sudan E-mail: AynalemA@ethiopianairlines.com, Phone: +249-83-762088/92/63/62 Fax: + 249-83-788428 Working hours Sunday -Thursday from 08:00 AM - 03:00 PM Getting there: GoogleMap
Airport Office Airport: Khartoum International Airport Address: Khartoum Tel: +249-83-790991 E-mail: krtapt@ethiopianairlines.com, Working hours: Operational
from 08:00 AM - 03:00 PM
Contact for Sweden
City Office City: Stockholm Address: Textilgatan 43. 5th floor,12030 Stockholm, Sweden E-mail: STO_CTO@ethiopianairlines.com– Reservations Phone: +46(0)8 - 440 0060 Fax: +46(0)8 20 66 22 Working hours: Mon-Fri 09:00-17:00
Airport Office Airport Arlanda International Airport Address: Arlanda Airport Terminal 5 Phone: +46 0859360170
GSA for Cargo City: Malmö Address: Regementsgatan 8, 1 Tr , Se-211 42 Malmö Sweden Phone: +46 4036 3800 Fax: +46 4036 3818 Email: adam.gunnarsson@kales.com Working hours: Mon-Fri 08:00-17:30 City: Stockholm Address: Söderbyvägen 3C, SE-190 60 Arlandastad, Sweden
Phone: +46 8 594 411 90 Fax: +46 8 594 422 44 E-Mail: adam.gunnarsson@kales.com Working Hours: Mon-Fri 08:00-17:30
Contact for Switzerland City:
GENEVA
City Ticket Office
Ethiopian Airlines Geneva
Address:
Route de l'Aéroport 31, 1215 Le Grand-Saconnex
Phone:
Reservation
0041 (0)22 799 39 00
Area Manager
0041(0)22 799 39 01,
Fax:
Working Hours
Monday to Friday, 09:00-13:00
Email
Reservation
Ethiopian-Switzerland@aviareps.com Area Manager
hailegebrelt@ethiopianairlines.com Airport Office
Phone:
0041(0)78 254 33 55
Email
ALLGVAETAirportstaff@ethiopianairlines.com
City:
ZURICH
Address:
Lavaterstrasse 66, 8002 Zurich, Switzerland
Phone:
+41 44 286 99 68
Reservation
0041 (0)44 286 99 68>
Fax:
Working Hours
Monday to Friday,13:00-17:00
Reservation
Ethiopian-Switzerland@aviareps.com
Contact for Syria
City Office Company Al Tarek City: Damascus Address Damascus,Syria Phone: 963 2235225 Fax: 963 11 2211941 E-mail: moutaz2728@yahoo.com
Contact for Taiwan, China
General Sales Agent Company: Golden Foundations Logistics Ltd. Address: Suite 502, No. 142, Sec. 4 Zhong-Xiao East Road, Phone: +886 2 2773-3266 ext. 137 Call Centre: +86 4008-071-787 Fax: +886 2 2776-5704 Email: et-gflogistic@gftours.com.tw Working hours: Mon - Fri 9:00~12:30 & 13:30~17:30
Contact for Tanzania
Airport Office Airport: Julius Nyerere International Airport Address: Ethiopian Airlines 1st Floor Rm No 1003 Phone: (255-656)620 990, (255-786) 285 898, 255 22 2844211-2 E-mail ALLDARETAirportStaff@ethiopianairlines.com Working hours: Mon - Sun: 11:00-18:00
City Office City: Arusha Address: Boma Road Mailing address: P.o.Box 93 Arusha, Tanzania E-mail: jrocto@ethiopianairlines.com, arkres@ethiopianairlines.com, Phone: Reservations: (255 - 27) 250 4231 or (255-27) 250 6167 Working hours: Mon - Fri 08:30 - 17:00, Sat 08:30 - 13:00
Airport Office Airport: Kilimanjaro International Airport Address: Departure lounge E-mail: JROapt@ethiopianairlines.com Phone: (255) 2554159 Working hours: Mon - Sun 13:00 - 17:00
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries
Ethiopian airlines Global call center (+251) 116656666)
24 /7 throughout the year
City Office City: Zanzibar Address: Malindi street, Opposite Friday Mosque Zanzibar Mailing address: P.O Box 3074 Zanzibar, Tanzania E-mail: infomarhaba@zanzinet.com Phone: Office: (255-24) 2231527/8, 2232958, Fax: (255-24)223152 Working hours: Mon - Thu 08:30-13:00 / 14:00-17:00
Airport Office Airport: Abeid Amari Karume International Airport Address: Kisauni Area Mailing address: P.O Box 3074 Zanzibar, Tanzania E-mail: AllZNZETAirportstaff@ethiopianairlines.com, Phone: +255 (0) 774417070 Fax: (255-24)223152 Working hours: Mon - Sun: 10:00 -18:00
Cargo request: E-mail: Zatcargo@gmail.com Phone: +255 773 86 4052 /778839562
GHA Manager Mr Hassan 255 777410114 in case of emergency.
(255-22) 2117063-4-5/2125443, (255-786) 285 899
(255-22) 2117063-4-5/2125443, (255-786) 285 899
(255-22) 2117063-4-5/2125443, (255-786) 285 899
ALLDARETAirportStaff@ethiopianairlines.com
Contact for Thailand
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Global Call Center Toll Free 001800 1562 069 708 OR 025088794
City Office City: Bangkok Address: 18th Floor, Unit 1807 140 One Pacific Palace, E-mail: Etbkk@ethiopianairlines.com Phone: +66 0 26534366 or +66 0 26534367 Office Landline
+66 0 618234545 or +66 0 627872143 Sales Representative- Mobile
+66 0 818251446 -Area Manager- Mobile
Fax: +66 0 26534370 Working hours: Mon - Fri 09:00- 18:00
Airport Office Airport: Suvarnabhumi International Airport Mailing address: 2nd Floor, Unit Z2-016, Airlines Operation Building (AOB) Phone: +66 0 21343061 Office Landline
+66 0 818590428 Station Manager Mobile
Fax: +66 0 21343060 E-mail bkkapt@ethiopianairlines.com Working hours Everyday
Contact for Togo
City Office City: Lome Address: Hotel Palm Beach, 1 Rue Komore Mailing address: P.O. Box 12923 – Lome, Togo E-mail: abebas@ethiopianairlines.com Phone: 228 22217074 or 228 22218738 Fax: 228 22221832 Working hours Mon - Fri 08:00-17:30
Airport Office City: Lome Mailing address: Aeroport Gnassingbe, Eyadema P.O. BOX 12923, Lome, Togo E-mail: AllLFWETAirportStaff@ethiopianairlines.com Phone: (228) 22263029 / Mobile Number-92818030 Fax: (228)22221832 Working hours Mon - Sun per flight schedule
Contact for Tunisia
General Sales Agent - Passenger GSA: Pax Name: ATLANTIS INTERNATIONAL Code: TUN City: TUNIS Country: TUNISIA Position: res & tktg E-mail: ethiopian@atlantis.tn Telephone Number: +216-71-906 000 Fax Number: +216-71-904110 Working Hours: City: Mon-Fri 08.00 to 18.00
Contact for Turkey
General Sales Agent - Passenger GSA: Pax Name: PANORAMA HAVACILIK VE TURIZM LTD Code: IST City: ISTANBUL Country: TURKEY Position: Sales & Reservations E-mail: ethiopian@panoramaglobal.net Telephone Number: +90-212-2315919 Fax Number: 2309171 Working Hours: City: 09.00- 17.00
General Sales Agent - Cargo GSA: Cargo Name: AIRMARK Airline Marketing & Services Code: IST City: ISTANBUL Country: TURKEY Position: reservations E-mail: ethiopiancargo_turkey@air-mark.com Telephone Number: +90-212-4441472 Fax Number: +90-212-2454465 Working Hours: City: Mon-Fri 08.00 to 18.00
Contact for Uganda
Airport Office
City:
Entebbe
Address:
Entebbe International Airport
Phone:
+256 414 321130
E-mail:
ebbapt@ethiopianairlines.com
Working hours:
Mon - Fri 09:00-18:00
Contact for the United Arab Emirates
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiries Toll Free 8000 320 372
City Office City: Dubai – United Arab Emirates Address: Ground Floor, Al Garhoud Complex (Lootah Building),right hand side
Mailing address: P.O. Box 7140, Dubai UAE E-mail: dxbres@ethiopianairlines.com Phone: Reservations - 8000 320 372 Fax: (9714) 2273306 Working hours: Ticketing & Reservations: Sat - Thu 08:00AM – 6:00PM
Airport Office City: Dubai – United Arab Emirates Airport: Dubai International Airport Terminal 1 Address: Departure Terminal One, Off No. 1018 & 1086 Dubai International Airport Mailing address: P.O. Box 7140, Dubai UAE Phone: (009714) 5049748, 5049750 , 5049751 Fax: (9714) 224 4841 E-mail dxbapt@ethiopianairlines.com Working hours: Office shift: Sat - Thu 08:00 - 16:00
General Sales Agent City: Dubai – United Arab Emirates Company: Asian Air Travel & Tours Agency Address: Ground Floor, NR Lootah Bldg, Clock Tower, Port Saeed Rd, Deira, Dubai. Mailing address: P.O. Box: 65006, Dubai UAE Phone: 009714 2980111 Fax: 009714 2999883 E-mail corporate@nrlgroup.ae Working hours: Sat - Thu 09:00 - 18:00
General Sales Agent City Abu Dhabi Company: Salem Travel Agency, Address: Salem Travel Agency, Abu Dhabi, UAE Mailing address: P.O.Box 346, Abu Dhabi UAE. Phone: +9712 2 6273333, +971 2 6218000 Fax: 009712-6268337 E-mail info@salemtravelagency.com Working hours: Sat - Thu 8:00 - 19:30 (no lunch breaks on shift basis)
ET Cargo Office City: Dubai – United Arab Emirates Address: Dubai Cargo Village, DNATA Building, FG1,Flat 3028 B,3rd floor Dubai. Mailing address: P.O. Box 7140, Dubai UAE E-mail: dxbcgo@ethiopianairlines.com> Phone: (009714) 2822880 Fax: (009714) 2822655 Working hours: Sat - Thu 09:00AM – 6:00PM
Contact for the United Kingdom
Please note due to Covid-19 measures we are not able to see walk-in passengers. Please contact us by email or calling appropriate number(s)
Phone: +44 1753967980 Office Working hours: 09:00 to 17:30 Mon to Friday (Calls answered 24/7)
Airport Office: Manchester Airport Mailing address: Room 3366B, Terminal Two, Manchester Airport, Manchester, M90 1QX E-mail: manapt@ethiopianairlines.com
Cargo Office Contact Details: Office Telephone: Heathrow: Exports : +44 (0) 1614377360
Heathrow: Imports: +44(0) 1784 425150
Manchester: Exports : +44 (0) 161 4377360
Manchester: Imports: +44(0) 161 4902568
Dublin: Exports: +353 (0) 86 851 6621
Dublin: Imports: + 353 (0) 1 8125610
Contact for the United States of America
For Reservations, Sales, arrival/departure, ShebaMiles, and other enquiriesToll Free 1 800 445 2733
City Office City: Washington DC Country: United States of America Mailing address:
3133 Mt. Vernon Avenue, Alexandria, VA 22305 E-mail: WASCTO@ethiopianairlines.com Phone: 703 682 0570 and/or Toll free 1-800 445 2733 Fax: 703 682 0573 Working hours: Mon - Sat : 09:00Am - 05:00Pm
Airport Office Airport: Washington Dulles International Airport Address: Ethiopian Airlines, 1 Saarinen Circle, Tel: 703 572 6809 Fax: 703 572 8738 E-mail wasapt@ethiopianairlines.com
General Sales Agent – Cargo only Company: - Heavyweight Air Express Address: 1555 Mittel Blvd Suite C, Wood Dale IL, 60191 Phone: 630 595 2323 Fax: 630 595 3232 E-mail hae.us@heavy-weight.com
Airport Office Airport: Newark Liberty international airport Address: 18 terminal B , level 3 Newark Liberty international airport , Newark NJ 07114 Tel: 973 3530223 Fax: 973 3530222 E-mail NYCAPT@Ethiopianairlines.com
Cargo Handling Company
Company name:
Swissport
Address:
618 South Access Rd. Chicago, IL 60666
Tel:
8479570969
Contact for Venezuela
General Sales Agent Country VENEZUELA Name of Aviareps Office AVIAREPS VENEZUELA - Country Manager Paul Eggenschwiller Supervisor Rosa Gonzalez Operating Hours 09:00 - 17:00 (accessible to the public) Address Boulevard de Sabana Grande - Edificio Galerias Phones 58-212-761-4478 Emails sinfronterasrep@gmail.com
Contact for Vietnam
General Sales Agent Company Vector Aviation Co.Ltd City: Ho Chi Minh Mailing Address 62 Nguyen Cu Trinh str., Pham Ngu Lao Ward, Dist. 1st., Ho Chi Minh City , Viet Nam Phone: (+8428)3838 6918 – (+8428)3837 9977 Fax: (+8428) 3838.9025 E-mail: ethiopianairlines.sgn@vector-aviation.com.vn
Contact for Yemen
City Office City: Sana’a Address: Beirut Street, Faj Attan Road Mailing address: PO.Box 7298, Sana’a Rep. of Yemen E-mail: Saham@ethiopianairlines.com Phone: +967 1 427 993 Fax: +967 1 427 992 Working hours: Sat - Wed : 08:30 - 13:00 / 16:00 - 19:30
Airport Office Airport: Sana’a International Airport Address: Sana’a International Airport Mailing address: PO.BOX 7298 Sana’a Rep. of Yemen Phone: +967 1 348 188 E-mail: sahapt@ethiopianairlines.com Working hours: Sun, Mon, Wed: 09:00Am - 05:30 Pm
GSA Company: Marib Travel & Tourism City Sana’a Address: Beirut Street Faj Attan Road Mailing Address PO.Box 7298, Hadda, Sana'a Contact Person: Kaid A. Al Khayyat Phone: 9671 426 837, Sales 9671 426 833 (5 lines) Fax: 9671 426 836 Working hours: Sat - Wed: Morning 08:30 - 13.00, Afternoon 16:00 to 19:30
Contact for Zambia
City Office
City: Lusaka Address: Ethiopian Airlines, Katima Mulilo Road, Olympia, Lusaka, ZambiaOffice No.201, 2nd Floor, Sun Share Tower, Plot No. 15584/2 Mailing address: P.o.Box 32240 Lusaka, Zambia Mobile: +260955236401/+260979821971 Phone: +260211236401/02/03 E-mail: NadiaG@ethiopianairlines.com, Working hours: Mon - Fri:08:00 to 04:30
City Office
City: Ndola Address: Simon Mwansa Kapwepwe International Airport Phone: Office: +260-212-615368 Email: NLAAPT@ethiopianairlines.com ,Working hours: Mon - Fri: 08:00Am - 04:30 Pm
Airport
City: Lusaka Airport: Kenneth Kaunda International Airport Address: Main Terminal Building Mailing Address: P.O. Box 32240 Lusaka, Zambia Mobile: +260955271141 Telephone: +260211271141 Email: LUNAPT@ETHIOPIANAIRLINES.COM Working Hours: 9:30 to 16:00
Cargo
City: Lusaka Airport: Kenneth Kaunda International Airport Address: Bid Air-Main Terminal Building Telephone: +260211271178 - Mildred Email: easadmin@iconnect.zm Working Hours: 09:00 to 16:00
Contact for Zimbabwe
Airport Office City: Harare Phone: Airport Office: 0242 575191 email
HREAPT@ethiopianairlines.com
Working hours: Monday to Friday : 08:00 O LT – 0430 LT
Saturday : 08:00 LT – 12:00 LT
City Office City: Victoria Falls Address: Sawanga Mall ,1865 A chinotimba township Shop #3 Phone: Reservation: +263 213 284 1111 E-mail: Reservation: VFACTO@ethiopianairlines.com YetinayetM@ethiopianairlines.com Working Hours: Mon-Fri: 08:00AM-05:00PM
Airport Office City: Victoria Falls Address: Victoria Falls International Airport, Zimbabwe E-mail: VFAAPT@ethiopianairlines.com (Group Email Addresses) Phone: Airport Office:+263712837247 Working Hours: Monday to Sunday : 08:30AM-04:30PM
