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Arrival Airport Experience Layover at ADD

 Dear Esteemed Customer,

In our effort to improve our Arrival Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the transit visa processing, if applicable?
3. How would you rate the waiting time at the passport/immigration queue/line?
4. How courteous and helpful were the immigration staff?
5. How would you rate the clarity, completeness, and accuracy of information about customs declaration and other procedures?
6. How would you rate the hotel customer service?
7. How would you rate the quality of meals at the hotel?
8. How would you rate the condition and facilities of the hotel?
9. How prompt was the hotel shuttle bus service?
10. How helpful was the signage directing passengers through the terminal?
Ethiopian Airlines A Star Alliance Member