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Arrival Airport Experience Immediate Transfer at ADD 

 Dear Esteemed Customer,

In our effort to improve our Arrival Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the waiting time at the security queue/line?
3. How courteous and helpful were the security staff?
4. How clear was the information regarding flight updates, and how easy was it to find your next gate?
5. How helpful was the airport staff?
6. How would you rate the fast-track transfer service for priority passengers?
7. How helpful was the signage directing passengers through the terminal?

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