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 Guideline for Visa on Arrival at Addis Ababa Ethiopia

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Arrival Airport Experience at ADD

 Dear Esteemed Customer,

In our effort to improve our Arrival Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the waiting time at the passport/immigration queue/line?
3. How would you rate the visa upon arrival processing, if applicable?
4. How courteous and helpful were the immigration staff?
5. How would you rate the information provided about the baggage delivery carousel number?
6. How friendly was the baggage delivery staff?
7. How would you rate the time taken to collect all your bags?
8. How would you rate the priority baggage delivery time?
9. How helpful was the signage directing passengers through the terminal?
10. How would you rate the fast-track service for priority passengers?
11. How would you rate the waiting time at the customs queue/line?
12. How courteous and helpful were the customs staff?

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