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Onboard Services Survey

 Dear Esteemed Customer,

In our effort to improve our Onboard Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

Cabin Facility & Condition

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the cleanliness and condition of the aircraft?
3. How clean was the lavatory?
4. How would you rate the cleanliness and condition of your seat?
5. How comfortable was your seat during the flight?

Cabin crew Service

1. How friendly and professional was the cabin crew?
2. How would you rate the language and communication skills of the cabin crew?
3. How timely was the cabin crew in attending to your requests?

Meal & Beverage

1. How would you rate the quality of the food and beverages provided?
2. How varied were the meal and snack options available?
3. Were you able to get your preferred meal choice?
4. How would you rate the timing of the meal service?

Inflight Entertainment System

1. How would you rate the quality and clarity of the in-flight entertainment (audio/video)?
2. How easy was it to use the entertainment system?
3. How would you rate the selection and variety of movies available?
4. How would you rate the selection of TV shows?
5. How would you rate the selection of music?
6. How would you rate the selection of game channels?
7. How would you rate the availability and quality of onboard Wi-Fi?
8. How user-friendly was the onboard Wi-Fi?

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