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Departure Airport Experience

 Dear Esteemed Customer,

In our effort to improve our Departure Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

Security/Check-in/ Passport Control Services

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the waiting time at the security screening queue/line?
3. How would you rate the treatment of the security staff?
4. How convenient was the premium security track?
5. How would you rate the waiting time for check-in and the effectiveness of queue management?
6. How friendly and helpful were the check-in staff?
7. How accurate was the information provided by the check-in staff?
8. How easy was it to find the self-bag drop?
9. How would you rate the priority check-in for C-9 and frequent flyers?
10. How would you rate the waiting time at the immigration queue/line?
11. How would you rate the treatment of the immigration staff?
12. How convenient was the premium immigration track?

Airport Facility and Lounge Service

1. How would you rate the availability of amenities (e.g., food, seating, charging stations, Wi-Fi) at the terminal?
2. How clear was the information provided, and how easy was it to navigate the terminal?
3. How would you rate the overall cleanliness of the terminal, including its facilities and restrooms?
4. How courteous and hospitable was the lounge staff?
5. How would you rate the variety of cuisines available in the lounge?
6. How would you rate the variety of beverages and liquors available in the lounge?
7. How would you rate the quality of food in the lounge?
8. How would you rate the quality of drinks in the lounge?
9. How would you rate Wi-Fi access and quality in the lounge?

Boarding Service

1. How clear and audible were the boarding announcements?
2. How effective was the queue management during boarding?
3. How proficient and hospitable was the staff?
4. How would you rate the boarding priority?

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