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Departure Airport Experience

 Dear Esteemed Customer,

In our effort to improve our Departure Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

Security/Check-in/ Passport Control Services

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. How would you rate the waiting time at the security screening queue/line?
3. How would you rate the treatment of the security staff?
4. How friendly and helpful were the check-in staff?
5. How would you rate the waiting time for check-in and the effectiveness of queue management?
6. How accurate was the information provided by the check-in staff?
7. How easy was it to find the self-bag drop?
8. How would you rate the waiting time at the immigration queue/line?
9. How would you rate the treatment of the immigration staff?

Airport Facility

1. How would you rate the availability of amenities (e.g., food, seating, charging stations, Wi-Fi) at the terminal?
2. How clear was the information provided, and how easy was it to navigate the terminal?
3. How would you rate the overall cleanliness of the terminal, including its facilities and restrooms?

Boarding Service

1. How clear and audible were the boarding announcements?
2. How effective was the queue management during boarding?
3. How proficient and hospitable was the staff?

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