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Online Service 

 Dear Esteemed Customer,

In our effort to improve our Online Service, we kindly ask you to complete the below questionnaire.

What is the purpose of your travel? (Please select one)
(5 - Very satisfied, 4 - Satisfied, 3 - Neutral, 2 - Not satisfied, 1 - Very dissatisfied, NA - Not applicable) 

How satisfied were you with the:

1. Based on your recent experience with Ethiopian Airlines, how likely are you to recommend it to a friend or colleague?
2. Functionality of online service?
3. Ease of navigating through the web/mobile apps (user-friendliness)?
4. Fees and charges clearly displayed?
5. Ease of online check-in and accessing your boarding pass?
6. Ease of payment and availability of payment options?
Ethiopian Airlines A Star Alliance Member